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eufy Review

Sunday, February 16th

2025 Robot Vacuum Reviews

eufy Review 3.5 Star Rating

eufy

3.5 Star Rating
  • Pricing starts around $120
  • Wide range of 17 vacuum models available
  • Offers both vacuum-only and vacuum + mop models
  • Entry-level vacuum models are compact and efficient
  • High-end models have advanced features like obstacle avoidance and auto-detangling roller brush
  • Offers replacement parts
  • Provides a 30-day money-back guarantee
  • Some customers praise their responsive and helpful customer service
  • Products are generally durable, lasting 2-3 years without issues

Anker Innovations Co., Ltd, known as Anker, is a company from China that makes many kinds of electronics like phone chargers, earbuds, speakers, and 3D printers. eufy, which is part of Anker, makes security devices and smart home appliances, including - you guessed it - robot vacuums.

17 models available

You have a wide range of options when shopping for a eufy vacuum. There are 8 vacuum-only models with prices ranging from $119 to $259, depending on where you shop. If you're looking for a vacuum and mop combo, there are 9 models available with prices ranging from $179.99 to $837.98.

Entry-level vacuum for $250

The eufy 11s max is a budget-friendly vacuum that's often recommended as a good maintenance cleaner. It's compact, operates quietly, and can clean effectively for up to 100 minutes on hardwood floors. You'll find it easy to set up and maintain, plus it's great at picking up pet hair from carpets and floors. However, you should be aware that you'll need to empty it after each use, and it might not cover every inch of your floor daily due to its random path design. Also, it might get stuck on carpet fringes or under low furniture, and it can't clean deep into sharp corners. If you buy it, you'll get the RoboVac 11S MAX, remote control, charging base, AC power adapter, cleaning tool, a side brush, user manual, and a 12-month worry-free warranty. It costs about $250 depending on where you buy.

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X10 Pro Omni 2-in-1 for $799

The eufy X10 Pro Omni is a higher-end vacuum model that many eufy fans have been eagerly anticipating. Priced at $799.99, the X10 Pro Omni boasts a powerful 8,000 Pa suction that can effortlessly remove hidden debris, including pet hair, from your carpets. It also features the MopMaster 2.0 system that uses dual mop pads to eradicate stains, leaving your floors spotless. The vacuum also includes an advanced obstacle avoidance feature, which can identify more than 100 different objects, even in low light conditions. Additionally, the X10 Pro Omni has an All-in-One Station for hands-free cleaning. The vacuum's mop pads are washed with clean water and dried with heated air to prevent bad odors and bacteria growth. The dust bin is emptied into a 2.5L dust bag in the station, which needs replacement every 2 months. This vacuum also has an auto-detangling roller brush and iPath Laser Navigation for efficient cleaning routes.

Loyal customers like the X10

We dug into some customer reviews to get the dirt on the X10. First off, they think the mapping feature is spot on. On the first run, one customer's vacuum got the layout of their house 95% correct, and by the second run, it had filled in the gaps. They think it's even better than their old robot vacuum from a top competing brand at getting hair off the carpet. They like that the roller has actual brushes and the suction power is high, so it really gets the job done. And get this, after about 14 cleans of their 900 square foot space, they haven't had to untangle a single hair from the roller brush. They also mentioned that the vacuum's mopping function is pretty solid. It can get most of the stuck-on dirt off in just two passes, most of the time. But what really makes their day is the base station. It cleans the mop pads and empties the debris every single time, no issues. Lastly, they love the obstacle avoidance feature. It's gentle with their furniture, dodges their dog's toys, and gets around the house without getting stuck. Now that's a smart vacuum!

A few issues with the X10

While early users are pretty happy with the X10 Pro Omni so far, some have been having problems with the app's room boundary settings, hair wrap issues with long-haired pets, and the mop pads drying out quickly. Some people have said that the robot often makes cleaning mistakes because its wall sensor is very sensitive. It also might fall off steps, which means a boundary needs to be set up in the app. One person said that while it was easy to guide the robot and use the app, they were unhappy with how long the battery lasted. That's a common complaint we've found about eufy vacuums - the batteries don't last through a whole clean, and sometimes need to be replaced.

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eufy sells replacement parts

Fortunately, eufy is one of the robot vacuum brands in our review that allows you to replace parts instead of buying a whole new vacuum. Whether you need a new side brush, a soft brush roller, a battery pack, or a whole kit of replacement parts, they've got your back.

30-day satisfaction guaranteed

If you purchase an eufy robot vacuum directly from their online store, you have a 30-day money-back guarantee for any reason. As long as you return it (and all its gadgets) in the original box and undamaged, they will refund you. Just know, if you're returning it because it's not your cup of tea, rather than due to a defect, you're on the hook for return shipping costs. But what if your eufy starts acting up, like a motor having a meltdown? If it's within the warranty period, eufy will replace the motor or even give you a brand-new vacuum if they don't have the right part. But remember, this warranty is void if the vacuum has been traveling internationally.

Customer service is a dream for some...

Like with any robot vacuum brand, you're going to find some customers who are happy with their eufy purchases, and others who think their vacuum was put on this planet to inconvenience them personally. What matters is how the company deals with customer complaints. Unfortunately, it's a little bit hit-or-miss at eufy. On the sunny side, some customers have been lauding them for their politeness and helpfulness. Case in point, one customer had a grumpy robot vacuum that refused to work. The support team sprang into action with a suggestion for a new part. Although the new part proved not to be useful, the company was quick to refund the cost and even provided a return label. (Oddly enough, the act of taking the vacuum apart and putting it back together again seemed to be the equivalent of a good night's sleep and the vacuum was back to its cleaning duties.)

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...but a nightmare for others

On the flip side, there are eufy customers who've had less than stellar experiences. One person lamented about their vacuum developing a serious case of confusion less than six months into use. Despite numerous attempts to reach out to eufy, they felt like they were stuck in a loop with an AI, receiving the same canned responses over and over again. Their attempts to file a warranty claim have so far been unsuccessful, leading to quite a bit of frustration. We looked into eufy's reputation and found that their parent company, Anker, has an "F” from the BBB and is not accredited.

Loses points for unreliable customer service

eufy vacuums seem to be good quality for the price, and they typically last a good amount of time. (We found lots of customers who said they'd used their vacuum for 2-3 years without issues.) But, if you're unlucky and your vacuum goes on strike, you may or may not have a hard time getting resolution from customer service.

Which Robot Vacuum is the Best?

Robot vacuums have soared in popularity over the past few years. And what's not to love? Imagine waking up to a freshly vacuumed house every day without lifting a finger. That's the promise of robot vacuums, a marvel of modern technology designed to make your life easier.

Gone are the days of dragging around a heavy vacuum cleaner, trying to reach under furniture, or struggling to clean tight spaces. Robot vacuums glide effortlessly across your floors, sucking up dirt, dust, and pet hair, navigating around obstacles with ease, and even docking themselves to recharge.

The Best Robot Vacuums Compare Robot Vacuums Compare Robot Vacuum Reviews What are the best Robot Vacuums Best Robot Vacuum Reviews

Robot Vacuum FAQ

A robot vacuum is a small, automatic machine designed to clean your floors without you having to push it around. It uses sensors to navigate around your home, dodging obstacles while sucking up dirt and debris from your floors. Some can even be controlled with a smartphone app or voice commands through smart home devices.
Robot vacuums are super handy for keeping your floors tidy day-to-day, but they might not totally replace your regular vacuum. They're great at picking up stuff like hair, dust, and crumbs regularly. However, for deep cleaning or getting into tough spots, you might still need a traditional vacuum.
Think about your home's layout and your cleaning needs. If you have a lot of carpet, look for a robot vacuum designed for that. If you have pets, find one that specializes in picking up hair. Also, consider features like battery life, whether it can map your home for more efficient cleaning, and if it works with your smartphone or smart home system.
Most robot vacuums can handle a variety of floor types, like hardwood, tile, and carpet. However, performance can vary, especially on thick carpets or dark-colored floors, as some sensors might not work as well on these surfaces. Check the specs or reviews to see how well a model does with your type of flooring.
To keep your robot vacuum running smoothly, empty the dustbin regularly and check for tangled hair or debris in the brushes. You should also clean the sensors and filters according to the manufacturer's instructions. Regular maintenance helps prolong the life of your robot vacuum.
Yes, many robot vacuums are designed with pet owners in mind. They have special brushes and suction power to pick up pet hair and dander. Just remember to empty the bin more often, as pet hair can fill it up quickly.
With proper care, a robot vacuum can last several years. The battery may need to be replaced after 2 to 4 years, depending on how often you use it. Regular maintenance, like cleaning the brushes and sensors, also helps extend its lifespan.
Yes, many newer models can navigate multiple rooms and even return to their charging dock when they're low on battery. Some can even map your home and clean specific rooms on demand. However, they can't climb stairs, so if you have multiple floors, you might need to move them between floors manually.
Compare the Best Reviews

Continued from above...

One of the main reasons robot vacuums are so popular is their unparalleled convenience. Unlike traditional vacuum cleaners that require manual operation and supervision, robot vacuums autonomously navigate through the home, effortlessly cleaning floors all by themselves. This hands-free approach to vacuuming saves time and effort, letting you enjoy a cleaner living environment without the hassle of manual labor.

Robot vacuums also offer a level of efficiency and thoroughness that rivals traditional vacuum cleaners. Equipped with advanced sensors and intelligent navigation systems, these robotic devices meticulously map out the layout of the home and strategically maneuver around obstacles, furniture, and tight spaces. Additionally, some models feature smart mapping technology that allows users to designate specific cleaning zones or schedule cleaning sessions according to their preferences.

However, not all robot vacuums are created equal. There are different models available from lots of different brands, and each vacuum is designed to tackle different challenges. Some are built for homes with pets, equipped with powerful suction and specialized brushes to pick up hair. Others are designed for homes with various types of flooring, from hardwood to high-pile carpets, adjusting their cleaning mode accordingly. There are even models that can mop your floors after vacuuming them.

As you consider different robot vacuums, you'll notice differences in battery life, suction power, navigation capabilities, and smart features. Some vacuums can map your entire home and follow a precise cleaning path, while others take a more random approach but still cover your floors effectively. Smart features vary too, with some models offering app control, voice assistant compatibility, and detailed cleaning reports.

It's a reality that some robot vacuum companies may have lapses in quality control, meaning sometimes, you might get sent a dud. This makes customer service incredibly important. Dependable customer service that offers prompt support and hassle-free replacements can significantly mitigate these concerns. Look for companies with positive reviews specifically mentioning their responsiveness and problem-solving capabilities. This can be a lifesaver if you encounter any issues with your vacuum.

When shopping for a robot vacuum online, consider the following:

  • Battery life and charging time. Look for a vacuum that can cover your entire home on a single charge. Also, consider how long it takes to recharge, especially if your home is large.
  • Suction power. If you have pets or thick carpets, you'll need a vacuum with strong suction power to effectively remove dirt and hair.
  • Navigation and smart features. Advanced navigation allows a vacuum to clean more efficiently and avoid obstacles. Smart features like app control and voice commands add convenience.
  • Maintenance and durability. Check how easy it is to clean the vacuum and replace parts like filters and brushes. A durable vacuum will offer better long-term value.
  • Price. Balance the features you need with your budget. More expensive models often come with advanced features, but there are also great options available at lower price points.
  • Warranty and return policy. Be sure you understand the warranty and return policy. A good warranty can protect your investment, while a flexible return policy lets you test the vacuum to see if it meets your needs.
  • Customer reviews. Read reviews from other customers to get real-world insights into the vacuum's performance and reliability. Reviews can provide valuable information about how the vacuum handles specific challenges in a home like yours.

Top Consumer Reviews has evaluated and ranked the best robot vacuums available, taking into account factors like cleaning performance, user-friendliness, durability, value for money, warranty, return policies, and customer feedback. Whether you're looking for a basic model to keep your floors tidy or a high-tech machine that can tackle a variety of cleaning tasks, we've got you covered. We hope this helps you find the perfect robot vacuum to meet your needs and make your daily routine a little easier.

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