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Sunday, February 16th
Anker Innovations Co., Ltd, known as Anker, is a company from China that makes many kinds of electronics like phone chargers, earbuds, speakers, and 3D printers. eufy, which is part of Anker, makes security devices and smart home appliances, including - you guessed it - robot vacuums.
17 models available
You have a wide range of options when shopping for a eufy vacuum. There are 8 vacuum-only models with prices ranging from $119 to $259, depending on where you shop. If you're looking for a vacuum and mop combo, there are 9 models available with prices ranging from $179.99 to $837.98.
Entry-level vacuum for $250
The eufy 11s max is a budget-friendly vacuum that's often recommended as a good maintenance cleaner. It's compact, operates quietly, and can clean effectively for up to 100 minutes on hardwood floors. You'll find it easy to set up and maintain, plus it's great at picking up pet hair from carpets and floors. However, you should be aware that you'll need to empty it after each use, and it might not cover every inch of your floor daily due to its random path design. Also, it might get stuck on carpet fringes or under low furniture, and it can't clean deep into sharp corners. If you buy it, you'll get the RoboVac 11S MAX, remote control, charging base, AC power adapter, cleaning tool, a side brush, user manual, and a 12-month worry-free warranty. It costs about $250 depending on where you buy.
X10 Pro Omni 2-in-1 for $799
The eufy X10 Pro Omni is a higher-end vacuum model that many eufy fans have been eagerly anticipating. Priced at $799.99, the X10 Pro Omni boasts a powerful 8,000 Pa suction that can effortlessly remove hidden debris, including pet hair, from your carpets. It also features the MopMaster 2.0 system that uses dual mop pads to eradicate stains, leaving your floors spotless. The vacuum also includes an advanced obstacle avoidance feature, which can identify more than 100 different objects, even in low light conditions. Additionally, the X10 Pro Omni has an All-in-One Station for hands-free cleaning. The vacuum's mop pads are washed with clean water and dried with heated air to prevent bad odors and bacteria growth. The dust bin is emptied into a 2.5L dust bag in the station, which needs replacement every 2 months. This vacuum also has an auto-detangling roller brush and iPath Laser Navigation for efficient cleaning routes.
Loyal customers like the X10
We dug into some customer reviews to get the dirt on the X10. First off, they think the mapping feature is spot on. On the first run, one customer's vacuum got the layout of their house 95% correct, and by the second run, it had filled in the gaps. They think it's even better than their old robot vacuum from a top competing brand at getting hair off the carpet. They like that the roller has actual brushes and the suction power is high, so it really gets the job done. And get this, after about 14 cleans of their 900 square foot space, they haven't had to untangle a single hair from the roller brush. They also mentioned that the vacuum's mopping function is pretty solid. It can get most of the stuck-on dirt off in just two passes, most of the time. But what really makes their day is the base station. It cleans the mop pads and empties the debris every single time, no issues. Lastly, they love the obstacle avoidance feature. It's gentle with their furniture, dodges their dog's toys, and gets around the house without getting stuck. Now that's a smart vacuum!
A few issues with the X10
While early users are pretty happy with the X10 Pro Omni so far, some have been having problems with the app's room boundary settings, hair wrap issues with long-haired pets, and the mop pads drying out quickly. Some people have said that the robot often makes cleaning mistakes because its wall sensor is very sensitive. It also might fall off steps, which means a boundary needs to be set up in the app. One person said that while it was easy to guide the robot and use the app, they were unhappy with how long the battery lasted. That's a common complaint we've found about eufy vacuums - the batteries don't last through a whole clean, and sometimes need to be replaced.
eufy sells replacement parts
Fortunately, eufy is one of the robot vacuum brands in our review that allows you to replace parts instead of buying a whole new vacuum. Whether you need a new side brush, a soft brush roller, a battery pack, or a whole kit of replacement parts, they've got your back.
30-day satisfaction guaranteed
If you purchase an eufy robot vacuum directly from their online store, you have a 30-day money-back guarantee for any reason. As long as you return it (and all its gadgets) in the original box and undamaged, they will refund you. Just know, if you're returning it because it's not your cup of tea, rather than due to a defect, you're on the hook for return shipping costs. But what if your eufy starts acting up, like a motor having a meltdown? If it's within the warranty period, eufy will replace the motor or even give you a brand-new vacuum if they don't have the right part. But remember, this warranty is void if the vacuum has been traveling internationally.
Customer service is a dream for some...
Like with any robot vacuum brand, you're going to find some customers who are happy with their eufy purchases, and others who think their vacuum was put on this planet to inconvenience them personally. What matters is how the company deals with customer complaints. Unfortunately, it's a little bit hit-or-miss at eufy. On the sunny side, some customers have been lauding them for their politeness and helpfulness. Case in point, one customer had a grumpy robot vacuum that refused to work. The support team sprang into action with a suggestion for a new part. Although the new part proved not to be useful, the company was quick to refund the cost and even provided a return label. (Oddly enough, the act of taking the vacuum apart and putting it back together again seemed to be the equivalent of a good night's sleep and the vacuum was back to its cleaning duties.)
...but a nightmare for others
On the flip side, there are eufy customers who've had less than stellar experiences. One person lamented about their vacuum developing a serious case of confusion less than six months into use. Despite numerous attempts to reach out to eufy, they felt like they were stuck in a loop with an AI, receiving the same canned responses over and over again. Their attempts to file a warranty claim have so far been unsuccessful, leading to quite a bit of frustration. We looked into eufy's reputation and found that their parent company, Anker, has an "F” from the BBB and is not accredited.
Loses points for unreliable customer service
eufy vacuums seem to be good quality for the price, and they typically last a good amount of time. (We found lots of customers who said they'd used their vacuum for 2-3 years without issues.) But, if you're unlucky and your vacuum goes on strike, you may or may not have a hard time getting resolution from customer service.
Robot vacuums have soared in popularity over the past few years. And what's not to love? Imagine waking up to a freshly vacuumed house every day without lifting a finger. That's the promise of robot vacuums, a marvel of modern technology designed to make your life easier.
Gone are the days of dragging around a heavy vacuum cleaner, trying to reach under furniture, or struggling to clean tight spaces. Robot vacuums glide effortlessly across your floors, sucking up dirt, dust, and pet hair, navigating around obstacles with ease, and even docking themselves to recharge.
One of the main reasons robot vacuums are so popular is their unparalleled convenience. Unlike traditional vacuum cleaners that require manual operation and supervision, robot vacuums autonomously navigate through the home, effortlessly cleaning floors all by themselves. This hands-free approach to vacuuming saves time and effort, letting you enjoy a cleaner living environment without the hassle of manual labor.
Robot vacuums also offer a level of efficiency and thoroughness that rivals traditional vacuum cleaners. Equipped with advanced sensors and intelligent navigation systems, these robotic devices meticulously map out the layout of the home and strategically maneuver around obstacles, furniture, and tight spaces. Additionally, some models feature smart mapping technology that allows users to designate specific cleaning zones or schedule cleaning sessions according to their preferences.
However, not all robot vacuums are created equal. There are different models available from lots of different brands, and each vacuum is designed to tackle different challenges. Some are built for homes with pets, equipped with powerful suction and specialized brushes to pick up hair. Others are designed for homes with various types of flooring, from hardwood to high-pile carpets, adjusting their cleaning mode accordingly. There are even models that can mop your floors after vacuuming them.
As you consider different robot vacuums, you'll notice differences in battery life, suction power, navigation capabilities, and smart features. Some vacuums can map your entire home and follow a precise cleaning path, while others take a more random approach but still cover your floors effectively. Smart features vary too, with some models offering app control, voice assistant compatibility, and detailed cleaning reports.
It's a reality that some robot vacuum companies may have lapses in quality control, meaning sometimes, you might get sent a dud. This makes customer service incredibly important. Dependable customer service that offers prompt support and hassle-free replacements can significantly mitigate these concerns. Look for companies with positive reviews specifically mentioning their responsiveness and problem-solving capabilities. This can be a lifesaver if you encounter any issues with your vacuum.
When shopping for a robot vacuum online, consider the following:
Top Consumer Reviews has evaluated and ranked the best robot vacuums available, taking into account factors like cleaning performance, user-friendliness, durability, value for money, warranty, return policies, and customer feedback. Whether you're looking for a basic model to keep your floors tidy or a high-tech machine that can tackle a variety of cleaning tasks, we've got you covered. We hope this helps you find the perfect robot vacuum to meet your needs and make your daily routine a little easier.
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