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Roborock Review

Sunday, February 16th

2025 Robot Vacuum Reviews

Roborock Review 1 Star Rating

Roborock

1 Star Rating
  • Range of prices from $239 to $1,599
  • Helpful quiz for personalized vacuum recommendations
  • Vacuums come with a variety of advanced features, including automatic washing and drying mops, dirt detection, and detergent dispensing
  • Includes obstacle avoidance, LDS laser navigation, an adaptive route algorithm, and ultrasonic carpet sensing
  • Offers app control, third-party voice control, and an intelligent voice assistant
  • Vacuums are compatible with Alexa and Google Home
  • All products come with a one-year warranty
  • Free shipping on all vacuums
  • Returns for any reason within 30 days of delivery

Roborock, which is also known as Beijing Roborock Technology Co. Ltd, is a company based in China. They're known for robot vacuum cleaners and cordless handheld vacuums on the higher end of the typical price range.

Vacuums that can do it all

Roborock vacuums come with a lot of features. They can automatically wash and dry mops, detect dirt, dispense detergent, refill tanks, and empty dust. They're also equipped with obstacle avoidance, LDS laser navigation, an adaptive route algorithm, ultrasonic carpet sensing, app control, third-party voice control, and an intelligent voice assistant. With 13 models available, you can find one that fits your budget, with prices ranging from $239 to $1,599. One thing to note, it would have been helpful if their comparison tool included prices in its overview of pros and cons.

Take a quiz for a personalized recommendation

Roborock provides a helpful quiz to help you find the right vacuum. It asks about your living situation, like the number of people and pets in your home, and the type of home you have. It also considers the kind of floors you have and whether mopping is important to you. The quiz even asks about how much upkeep you're willing to do on your vacuum. Lastly, it takes your budget into account, whether it's below $500, between $500 and $900, or above $900.

Q7 robot vacuum/mop combo costs between $460 and $870

For a hypothetical 2-person family with a dog living in a multilevel home with carpet and hardwood flooring, we were recommended the Q7 Max. It costs $459.99 (on sale from $869.99). The Q7 features automatic dust collection, high power suction, simultaneous vacuum and mop, app-controlled mopping, LiDAR navigation, 3D mapping, custom cleaning routines, and compatibility with Alexa and Google Home. It also includes a child lock, washable air filter, and ScratchSafe wheels and brushes. It operates on 100V-120V but only supports 2.4GHz Wi-Fi.

Best Robot Vacuums

Vacuum has a lot of issues despite high price

We like that there are customer reviews on each product page on Roborock's website. According to those, the Q7 is just okay. It has a tendency to lose its Wi-Fi connection, requiring you to reset and reconnect it frequently. The auto-empty dock might not work as promised. Also, some users have reported difficulties in getting the vacuum to clean consistently. It may refuse to clean certain types of carpet or prematurely return to its dock. Lastly, the mopping function might not fully remove stains, such as those left by coffee on hardwood overnight.

Promises of 1-year warranty and 30-day satisfaction

When you buy any Roborock vacuum, shipping is completely free. If you're not happy with your purchase, you can return it for any reason within 30 days of delivery. Also, all Roborock products come with a one-year warranty.

Reviewers have had major issues with customer service

However, Roborock might not keep their word about warranty and replacement. Customers have expressed severe dissatisfaction with Roborock's customer service. One customer reported an unresolved technical error with their Roborock vacuum cleaner, despite reaching out to the company multiple times over two months. They received repeated promises of case escalation, but no follow-through. Another customer shared a similar experience, where they sent numerous emails and even bought new parts to try to fix the problem on their own. However, when they suggested a product replacement, the company stopped replying to their emails.

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Customer service will block or ignore you

Another customer had a similar experience with Roborock. When they noticed that their S7 vacuum cleaner seemed to be scratching their floors, they reached out to customer service, who denied that this was possible. Despite the company's denial, the customer found worn plastic tabs on the vacuum's plate that could've caused the scratches. They managed to stop the scratching sound by adding felt pads to these worn areas. After several calls to customer service about the issue, the company blocked the customer's phone number. The customer is now considering filing a complaint with the Better Business Bureau.

"F” grade from the BBB

Speaking of the Better Business Bureau, we thought you might like to know that Roborock's not doing so well over there - their company has an "F” rating. We're not surprised; the general consensus over on Reddit is that "Roborock doesn't follow up on customer complaints.”

High hopes but ultimately disappointing

We'd advise you to stay clear of Roborock until they sort out their customer service issues. $800+ is a lot of money to spend on a household appliance that may not work longer than a year, and we're troubled by the company's practice of blocking customers who rightfully demand restitution for malfunctioning products. The "F” grade from the BBB doesn't help things either. Better luck next time, Roborock.

Which Robot Vacuum is the Best?

Robot vacuums have soared in popularity over the past few years. And what's not to love? Imagine waking up to a freshly vacuumed house every day without lifting a finger. That's the promise of robot vacuums, a marvel of modern technology designed to make your life easier.

Gone are the days of dragging around a heavy vacuum cleaner, trying to reach under furniture, or struggling to clean tight spaces. Robot vacuums glide effortlessly across your floors, sucking up dirt, dust, and pet hair, navigating around obstacles with ease, and even docking themselves to recharge.

The Best Robot Vacuums Compare Robot Vacuums Compare Robot Vacuum Reviews What are the best Robot Vacuums Best Robot Vacuum Reviews

Robot Vacuum FAQ

A robot vacuum is a small, automatic machine designed to clean your floors without you having to push it around. It uses sensors to navigate around your home, dodging obstacles while sucking up dirt and debris from your floors. Some can even be controlled with a smartphone app or voice commands through smart home devices.
Robot vacuums are super handy for keeping your floors tidy day-to-day, but they might not totally replace your regular vacuum. They're great at picking up stuff like hair, dust, and crumbs regularly. However, for deep cleaning or getting into tough spots, you might still need a traditional vacuum.
Think about your home's layout and your cleaning needs. If you have a lot of carpet, look for a robot vacuum designed for that. If you have pets, find one that specializes in picking up hair. Also, consider features like battery life, whether it can map your home for more efficient cleaning, and if it works with your smartphone or smart home system.
Most robot vacuums can handle a variety of floor types, like hardwood, tile, and carpet. However, performance can vary, especially on thick carpets or dark-colored floors, as some sensors might not work as well on these surfaces. Check the specs or reviews to see how well a model does with your type of flooring.
To keep your robot vacuum running smoothly, empty the dustbin regularly and check for tangled hair or debris in the brushes. You should also clean the sensors and filters according to the manufacturer's instructions. Regular maintenance helps prolong the life of your robot vacuum.
Yes, many robot vacuums are designed with pet owners in mind. They have special brushes and suction power to pick up pet hair and dander. Just remember to empty the bin more often, as pet hair can fill it up quickly.
With proper care, a robot vacuum can last several years. The battery may need to be replaced after 2 to 4 years, depending on how often you use it. Regular maintenance, like cleaning the brushes and sensors, also helps extend its lifespan.
Yes, many newer models can navigate multiple rooms and even return to their charging dock when they're low on battery. Some can even map your home and clean specific rooms on demand. However, they can't climb stairs, so if you have multiple floors, you might need to move them between floors manually.
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Continued from above...

One of the main reasons robot vacuums are so popular is their unparalleled convenience. Unlike traditional vacuum cleaners that require manual operation and supervision, robot vacuums autonomously navigate through the home, effortlessly cleaning floors all by themselves. This hands-free approach to vacuuming saves time and effort, letting you enjoy a cleaner living environment without the hassle of manual labor.

Robot vacuums also offer a level of efficiency and thoroughness that rivals traditional vacuum cleaners. Equipped with advanced sensors and intelligent navigation systems, these robotic devices meticulously map out the layout of the home and strategically maneuver around obstacles, furniture, and tight spaces. Additionally, some models feature smart mapping technology that allows users to designate specific cleaning zones or schedule cleaning sessions according to their preferences.

However, not all robot vacuums are created equal. There are different models available from lots of different brands, and each vacuum is designed to tackle different challenges. Some are built for homes with pets, equipped with powerful suction and specialized brushes to pick up hair. Others are designed for homes with various types of flooring, from hardwood to high-pile carpets, adjusting their cleaning mode accordingly. There are even models that can mop your floors after vacuuming them.

As you consider different robot vacuums, you'll notice differences in battery life, suction power, navigation capabilities, and smart features. Some vacuums can map your entire home and follow a precise cleaning path, while others take a more random approach but still cover your floors effectively. Smart features vary too, with some models offering app control, voice assistant compatibility, and detailed cleaning reports.

It's a reality that some robot vacuum companies may have lapses in quality control, meaning sometimes, you might get sent a dud. This makes customer service incredibly important. Dependable customer service that offers prompt support and hassle-free replacements can significantly mitigate these concerns. Look for companies with positive reviews specifically mentioning their responsiveness and problem-solving capabilities. This can be a lifesaver if you encounter any issues with your vacuum.

When shopping for a robot vacuum online, consider the following:

  • Battery life and charging time. Look for a vacuum that can cover your entire home on a single charge. Also, consider how long it takes to recharge, especially if your home is large.
  • Suction power. If you have pets or thick carpets, you'll need a vacuum with strong suction power to effectively remove dirt and hair.
  • Navigation and smart features. Advanced navigation allows a vacuum to clean more efficiently and avoid obstacles. Smart features like app control and voice commands add convenience.
  • Maintenance and durability. Check how easy it is to clean the vacuum and replace parts like filters and brushes. A durable vacuum will offer better long-term value.
  • Price. Balance the features you need with your budget. More expensive models often come with advanced features, but there are also great options available at lower price points.
  • Warranty and return policy. Be sure you understand the warranty and return policy. A good warranty can protect your investment, while a flexible return policy lets you test the vacuum to see if it meets your needs.
  • Customer reviews. Read reviews from other customers to get real-world insights into the vacuum's performance and reliability. Reviews can provide valuable information about how the vacuum handles specific challenges in a home like yours.

Top Consumer Reviews has evaluated and ranked the best robot vacuums available, taking into account factors like cleaning performance, user-friendliness, durability, value for money, warranty, return policies, and customer feedback. Whether you're looking for a basic model to keep your floors tidy or a high-tech machine that can tackle a variety of cleaning tasks, we've got you covered. We hope this helps you find the perfect robot vacuum to meet your needs and make your daily routine a little easier.

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