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Sunday, February 16th
Roborock, which is also known as Beijing Roborock Technology Co. Ltd, is a company based in China. They're known for robot vacuum cleaners and cordless handheld vacuums on the higher end of the typical price range.
Vacuums that can do it all
Roborock vacuums come with a lot of features. They can automatically wash and dry mops, detect dirt, dispense detergent, refill tanks, and empty dust. They're also equipped with obstacle avoidance, LDS laser navigation, an adaptive route algorithm, ultrasonic carpet sensing, app control, third-party voice control, and an intelligent voice assistant. With 13 models available, you can find one that fits your budget, with prices ranging from $239 to $1,599. One thing to note, it would have been helpful if their comparison tool included prices in its overview of pros and cons.
Take a quiz for a personalized recommendation
Roborock provides a helpful quiz to help you find the right vacuum. It asks about your living situation, like the number of people and pets in your home, and the type of home you have. It also considers the kind of floors you have and whether mopping is important to you. The quiz even asks about how much upkeep you're willing to do on your vacuum. Lastly, it takes your budget into account, whether it's below $500, between $500 and $900, or above $900.
Q7 robot vacuum/mop combo costs between $460 and $870
For a hypothetical 2-person family with a dog living in a multilevel home with carpet and hardwood flooring, we were recommended the Q7 Max. It costs $459.99 (on sale from $869.99). The Q7 features automatic dust collection, high power suction, simultaneous vacuum and mop, app-controlled mopping, LiDAR navigation, 3D mapping, custom cleaning routines, and compatibility with Alexa and Google Home. It also includes a child lock, washable air filter, and ScratchSafe wheels and brushes. It operates on 100V-120V but only supports 2.4GHz Wi-Fi.
Vacuum has a lot of issues despite high price
We like that there are customer reviews on each product page on Roborock's website. According to those, the Q7 is just okay. It has a tendency to lose its Wi-Fi connection, requiring you to reset and reconnect it frequently. The auto-empty dock might not work as promised. Also, some users have reported difficulties in getting the vacuum to clean consistently. It may refuse to clean certain types of carpet or prematurely return to its dock. Lastly, the mopping function might not fully remove stains, such as those left by coffee on hardwood overnight.
Promises of 1-year warranty and 30-day satisfaction
When you buy any Roborock vacuum, shipping is completely free. If you're not happy with your purchase, you can return it for any reason within 30 days of delivery. Also, all Roborock products come with a one-year warranty.
Reviewers have had major issues with customer service
However, Roborock might not keep their word about warranty and replacement. Customers have expressed severe dissatisfaction with Roborock's customer service. One customer reported an unresolved technical error with their Roborock vacuum cleaner, despite reaching out to the company multiple times over two months. They received repeated promises of case escalation, but no follow-through. Another customer shared a similar experience, where they sent numerous emails and even bought new parts to try to fix the problem on their own. However, when they suggested a product replacement, the company stopped replying to their emails.
Customer service will block or ignore you
Another customer had a similar experience with Roborock. When they noticed that their S7 vacuum cleaner seemed to be scratching their floors, they reached out to customer service, who denied that this was possible. Despite the company's denial, the customer found worn plastic tabs on the vacuum's plate that could've caused the scratches. They managed to stop the scratching sound by adding felt pads to these worn areas. After several calls to customer service about the issue, the company blocked the customer's phone number. The customer is now considering filing a complaint with the Better Business Bureau.
"F” grade from the BBB
Speaking of the Better Business Bureau, we thought you might like to know that Roborock's not doing so well over there - their company has an "F” rating. We're not surprised; the general consensus over on Reddit is that "Roborock doesn't follow up on customer complaints.”
High hopes but ultimately disappointing
We'd advise you to stay clear of Roborock until they sort out their customer service issues. $800+ is a lot of money to spend on a household appliance that may not work longer than a year, and we're troubled by the company's practice of blocking customers who rightfully demand restitution for malfunctioning products. The "F” grade from the BBB doesn't help things either. Better luck next time, Roborock.
Robot vacuums have soared in popularity over the past few years. And what's not to love? Imagine waking up to a freshly vacuumed house every day without lifting a finger. That's the promise of robot vacuums, a marvel of modern technology designed to make your life easier.
Gone are the days of dragging around a heavy vacuum cleaner, trying to reach under furniture, or struggling to clean tight spaces. Robot vacuums glide effortlessly across your floors, sucking up dirt, dust, and pet hair, navigating around obstacles with ease, and even docking themselves to recharge.
One of the main reasons robot vacuums are so popular is their unparalleled convenience. Unlike traditional vacuum cleaners that require manual operation and supervision, robot vacuums autonomously navigate through the home, effortlessly cleaning floors all by themselves. This hands-free approach to vacuuming saves time and effort, letting you enjoy a cleaner living environment without the hassle of manual labor.
Robot vacuums also offer a level of efficiency and thoroughness that rivals traditional vacuum cleaners. Equipped with advanced sensors and intelligent navigation systems, these robotic devices meticulously map out the layout of the home and strategically maneuver around obstacles, furniture, and tight spaces. Additionally, some models feature smart mapping technology that allows users to designate specific cleaning zones or schedule cleaning sessions according to their preferences.
However, not all robot vacuums are created equal. There are different models available from lots of different brands, and each vacuum is designed to tackle different challenges. Some are built for homes with pets, equipped with powerful suction and specialized brushes to pick up hair. Others are designed for homes with various types of flooring, from hardwood to high-pile carpets, adjusting their cleaning mode accordingly. There are even models that can mop your floors after vacuuming them.
As you consider different robot vacuums, you'll notice differences in battery life, suction power, navigation capabilities, and smart features. Some vacuums can map your entire home and follow a precise cleaning path, while others take a more random approach but still cover your floors effectively. Smart features vary too, with some models offering app control, voice assistant compatibility, and detailed cleaning reports.
It's a reality that some robot vacuum companies may have lapses in quality control, meaning sometimes, you might get sent a dud. This makes customer service incredibly important. Dependable customer service that offers prompt support and hassle-free replacements can significantly mitigate these concerns. Look for companies with positive reviews specifically mentioning their responsiveness and problem-solving capabilities. This can be a lifesaver if you encounter any issues with your vacuum.
When shopping for a robot vacuum online, consider the following:
Top Consumer Reviews has evaluated and ranked the best robot vacuums available, taking into account factors like cleaning performance, user-friendliness, durability, value for money, warranty, return policies, and customer feedback. Whether you're looking for a basic model to keep your floors tidy or a high-tech machine that can tackle a variety of cleaning tasks, we've got you covered. We hope this helps you find the perfect robot vacuum to meet your needs and make your daily routine a little easier.
Select any 2 Robot Vacuums to compare them head to head