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Burke Decor Review

Saturday, January 29th

2022 Rug Store Reviews

Burke Decor Review 3 Star Rating

Burke Decor

3 Star Rating
  • Over 11,000 rugs to choose from
  • Free shipping in the lower 48 states on orders over $50
  • "A" rated and accredited by the BBB
  • 30-day return policy; customer pays return postage and 5% restocking fee

Burke Decor was created back in 2007 in response to a designer having a hard time sourcing decor, materials, lighting fixtures and other items after Hurricane Katrina hit New Orleans. There are also several brand offshoots you may find as you shop for rugs, so don't be surprised if you're shopping elsewhere and you wind up back at Burke Decor. This particular online brand carries everything from wallpaper to pillows, and when it comes to rugs you'll find 11,000+ options.

Start with the filters

You could start your shopping by browsing the main Rugs page, but it may be easier to use the filters on the left side of the page. You may already have an idea of your price range, desired colors or size, maybe even a favorite brand or designer; using those to refine your results will help you not have to browse quite so many options.

Not enough photos on some rugs

What's the most expensive rug you can buy from Burke Decor? It's appropriately called the "One of a Kind Woll Etched Grey Rug" , and it's yours for the sale price of $18,194.25. (You'll even get a $75 gift card with the purchase! Don't spend it all in one place.) If you need financing for such a large purchase, Burke Decor partners with Affirm, and you can prequalify right on the BD website. We were surprised to only find two images of this one-of-a-kind rug, neither of which showed what it would look like in a room; this retailer doesn't offer the nice "see it in a room" tool you'll find with many of their rivals. Also, be sure to look for the "Read More" link in the Product Overview if you want important details about the materials, construction, weight or dimensions of any rug you're considering.

Popular rugs - but no customer reviews?

Burke Decor says that their best-selling rug is the Allegro Grey & Beige, rectangular in shape and made out of 100% polyester, with a starting price of $220 (or $187 at the sale price in effect during our most recent visit to the site). You'll have to take BD's word for its popularity, though: there wasn't a single customer review on the product page. At least with this particular rug, there were a few more product images, including two that showed it in use in a couple of different rooms.

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Stingy return policy

You're not going to be blown away by Burke Decor's return policy. You've got 30 days from the date your rug is delivered - fairly average - but not only will you have to pay for the return postage, but you'll also be charged a 5% restocking fee, deducted from your refund. That's fine if you're just buying a small mat, but the cost to send back a rug that weighs 60+ pounds is going to be prohibitive.

Somewhat disappointing shopper feedback

Burke Decor has an "A" rating and accreditation from the Better Business Bureau. We were glad to see that complaints received a friendly, professional response from the company's reps; we'd like to see a quicker turnaround though, because it often took several days to a couple of weeks for customers to get that reply. That lines up with shopper feedback we found elsewhere: "friendly reps, slow response" .

Many 1-star customer reviews

We also found quite a few people who had issues with Burke Decor items in general, getting things that weren't as described, or finding out that something they ordered was actually out of stock and having to wait several weeks for a refund. That's probably why only 50% of their customers give them a five-star rating, while over 30% left a dismal one-star review. Granted, those comments span all of the products sold by BD, not just rugs, but it's worth keeping in mind.

Check out the competition first

Overall, Burke Decor is good-not-great for most of what they sell, including rugs. Could you find something you love here? Probably. Will you get the world's best customer service? Not as likely. Keep this rug store as an option, but only after you've seen what our higher-ranked retailers have to offer.

Where Can You Buy the Best Rugs?

In an age where so much of our shopping is online, you might think it would be the most convenient to buy them online. You'd be right! There's absolutely no need to drive all over town looking for the perfect floor covering for your home office, bedroom, or any other space, because all of the tools are literally in your hands.

How do online rug stores help you get the right rug for your decor? Naturally, you'll need to start by taking accurate measurements of the area you're considering. Once you've got that taken care of, the fun starts. Most online rug stores let you shop specifically by the size and then filter by any other criteria you have: color, pattern, natural vs. synthetic, and so on.

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Rug Store FAQ

Great question! Start by measuring the area you'd like to cover. Next, determine what patterns or colors you're looking for: are you making a bold statement or trying to quietly complement the rest of your decor? Finally, decide on your budget! From there, you can use the filtering options on most rug websites to narrow down the possibilities and find your perfect match.
Buying your rug online puts the world's best selection at your fingertips. Inventory at local stores can be extremely limited, so use the internet to get exactly what you want - probably at the best price! You can also get plenty of helpful information to guide your decision-making, like the differences between handmade and machine-made rugs or Oriental and Persian rugs, how to clean a rug, and so on.
You might be nervous about buying your next rug online, sight unseen. Don't be! You'll find ample descriptions on most retailers' websites to help you picture exactly what you're getting. But, if your rug is delivered and it's just not what you were expecting, most stores have a return policy of at least 30 days. Just be aware that you may have to pay a restocking fee and/or return shipping costs, depending on the retailer.
How does "$0" sound? The vast majority of online rug stores offer free shipping within the lower 48 United States (and a small number extend that to Alaska and Hawaii as well!).
Whatever you do, don't pull on the thread/fiber! Clip it at the source instead.
The longevity of any rug depends on several factors: how well it's made and what it's made of, how much traffic the area gets (e.g. pets, people, furniture), and where it's placed. The highest-quality rugs can last long enough to become a family heirloom, with the proper care.
It's not strictly necessary, but it's a good idea. Using a rug pad will protect the flooring underneath, add extra cushioning, and also offer better traction so that your rug doesn't slip around on the floor.
Regular upkeep includes vacuuming once a week to remove any dirt and dust, assuming you have the type of rug that can be vacuumed at all! Smaller rugs can be taken outside and shaken. Follow the manufacturer's recommendations for your rug, which may include a professional cleaning every few years.
Compare the Best Reviews

Continued from above...

Some of the best rug stores really go the extra mile to help you make your purchase. How about a tool that lets you upload a photo of the room you've got in mind and see exactly what any given rug will look like in that space? Amazing, right? Pantone color codes for comparison, rug specialists available via live chat or toll-free number, and customer reviews complete with photos of how the rugs look in real life are just a few of the ways you'll be guided towards some fantastic options.

A few online rug stores focus solely on Persian and Oriental rugs, many of which are several decades old. Can you imagine the history behind a floor covering like that? Often sourced from estates (or even palaces), these rugs have a look and feel that is completely different from synthetic, mass-produced floor coverings - and sometimes with a correspondingly-high price tag!

Believe it or not, these one-of-a-kind rugs and their machine-crafted counterparts almost always have a 30-day return policy in case you change your mind or it just doesn't look quite right when you get it in place. Just watch out for the store's policy on return postage: some will cover it for you, but others make it your responsibility (which, as you'd expect, can be quite spendy for a larger rug).

Some retailers have thousands (or even hundreds of thousands) of rugs to choose from. Overwhelmed yet? Before jumping in and trying to pick a good online rug store, you should keep these criteria in mind for a smoother shopping experience:

  • Selection. Make sure the store has the kind of rug you want. There's no need to spend time poring over the inventory at a Persian rug specialty retailer if you're just looking for an outdoor rug for the patio. The more rugs a store has, the more likely it is that you'll find several options that would work.
  • Shopping Tools. How does the store help you find what you need? Is it intuitive to use for narrowing down the options? Can you see how the rug would look in your home? With good tools, you minimize the chances of getting something you have to send back.
  • Return Policy. Speaking of sending things back, does the rug store let you make a return? What are the terms, and who's responsible for the shipping costs back to the warehouse?
  • Reputation. Have other shoppers had a good experience with the retailer? Some signs to look for are a positive rating ("A" or "A+" ) from the Better Business Bureau, equally high ratings from customers (both on individual products and about the store itself), and happy reviews from clients who have bought rugs there more than once.

TopConsumerReviews.com has evaluated and rated the best online rug stores available today. We're sure this information will help you find the right covering for any floor space, big or small!

Compare Rug Stores

Select any 2 Rug Stores to compare them head to head

  • Rug Studio
  • Wayfair
  • E Carpet Gallery
  • Fine Rug Collection
  • Rug Source
  • eSaleRugs
  • RugKnots
  • Burke Decor
  • Rugs
  • Rugs USA
  • Super Area Rugs
Rug Studio vs Wayfair Rug Studio vs E Carpet Gallery Rug Studio vs Fine Rug Collection Rug Studio vs Rug Source Rug Studio vs eSaleRugs Rug Studio vs RugKnots Rug Studio vs Burke Decor Rug Studio vs Rugs Rug Studio vs Rugs USA Rug Studio vs Super Area Rugs Wayfair vs E Carpet Gallery Wayfair vs Fine Rug Collection Wayfair vs Rug Source Wayfair vs eSaleRugs Wayfair vs RugKnots Wayfair vs Burke Decor Wayfair vs Rugs Wayfair vs Rugs USA Wayfair vs Super Area Rugs E Carpet Gallery vs Fine Rug Collection E Carpet Gallery vs Rug Source E Carpet Gallery vs eSaleRugs E Carpet Gallery vs RugKnots E Carpet Gallery vs Burke Decor E Carpet Gallery vs Rugs E Carpet Gallery vs Rugs USA E Carpet Gallery vs Super Area Rugs Fine Rug Collection vs Rug Source Fine Rug Collection vs eSaleRugs Fine Rug Collection vs RugKnots Fine Rug Collection vs Burke Decor Fine Rug Collection vs Rugs Fine Rug Collection vs Rugs USA Fine Rug Collection vs Super Area Rugs Rug Source vs eSaleRugs Rug Source vs RugKnots Rug Source vs Burke Decor Rug Source vs Rugs Rug Source vs Rugs USA Rug Source vs Super Area Rugs eSaleRugs vs RugKnots eSaleRugs vs Burke Decor eSaleRugs vs Rugs eSaleRugs vs Rugs USA eSaleRugs vs Super Area Rugs RugKnots vs Burke Decor RugKnots vs Rugs RugKnots vs Rugs USA RugKnots vs Super Area Rugs Burke Decor vs Rugs Burke Decor vs Rugs USA Burke Decor vs Super Area Rugs Rugs vs Rugs USA Rugs vs Super Area Rugs Rugs USA vs Super Area Rugs
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