Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Saturday, January 29th
Burke Decor was created back in 2007 in response to a designer having a hard time sourcing decor, materials, lighting fixtures and other items after Hurricane Katrina hit New Orleans. There are also several brand offshoots you may find as you shop for rugs, so don't be surprised if you're shopping elsewhere and you wind up back at Burke Decor. This particular online brand carries everything from wallpaper to pillows, and when it comes to rugs you'll find 11,000+ options.
Start with the filters
You could start your shopping by browsing the main Rugs page, but it may be easier to use the filters on the left side of the page. You may already have an idea of your price range, desired colors or size, maybe even a favorite brand or designer; using those to refine your results will help you not have to browse quite so many options.
Not enough photos on some rugs
What's the most expensive rug you can buy from Burke Decor? It's appropriately called the "One of a Kind Woll Etched Grey Rug" , and it's yours for the sale price of $18,194.25. (You'll even get a $75 gift card with the purchase! Don't spend it all in one place.) If you need financing for such a large purchase, Burke Decor partners with Affirm, and you can prequalify right on the BD website. We were surprised to only find two images of this one-of-a-kind rug, neither of which showed what it would look like in a room; this retailer doesn't offer the nice "see it in a room" tool you'll find with many of their rivals. Also, be sure to look for the "Read More" link in the Product Overview if you want important details about the materials, construction, weight or dimensions of any rug you're considering.
Popular rugs - but no customer reviews?
Burke Decor says that their best-selling rug is the Allegro Grey & Beige, rectangular in shape and made out of 100% polyester, with a starting price of $220 (or $187 at the sale price in effect during our most recent visit to the site). You'll have to take BD's word for its popularity, though: there wasn't a single customer review on the product page. At least with this particular rug, there were a few more product images, including two that showed it in use in a couple of different rooms.
Stingy return policy
You're not going to be blown away by Burke Decor's return policy. You've got 30 days from the date your rug is delivered - fairly average - but not only will you have to pay for the return postage, but you'll also be charged a 5% restocking fee, deducted from your refund. That's fine if you're just buying a small mat, but the cost to send back a rug that weighs 60+ pounds is going to be prohibitive.
Somewhat disappointing shopper feedback
Burke Decor has an "A" rating and accreditation from the Better Business Bureau. We were glad to see that complaints received a friendly, professional response from the company's reps; we'd like to see a quicker turnaround though, because it often took several days to a couple of weeks for customers to get that reply. That lines up with shopper feedback we found elsewhere: "friendly reps, slow response" .
Many 1-star customer reviews
We also found quite a few people who had issues with Burke Decor items in general, getting things that weren't as described, or finding out that something they ordered was actually out of stock and having to wait several weeks for a refund. That's probably why only 50% of their customers give them a five-star rating, while over 30% left a dismal one-star review. Granted, those comments span all of the products sold by BD, not just rugs, but it's worth keeping in mind.
Check out the competition first
Overall, Burke Decor is good-not-great for most of what they sell, including rugs. Could you find something you love here? Probably. Will you get the world's best customer service? Not as likely. Keep this rug store as an option, but only after you've seen what our higher-ranked retailers have to offer.
In an age where so much of our shopping is online, you might think it would be the most convenient to buy them online. You'd be right! There's absolutely no need to drive all over town looking for the perfect floor covering for your home office, bedroom, or any other space, because all of the tools are literally in your hands.
How do online rug stores help you get the right rug for your decor? Naturally, you'll need to start by taking accurate measurements of the area you're considering. Once you've got that taken care of, the fun starts. Most online rug stores let you shop specifically by the size and then filter by any other criteria you have: color, pattern, natural vs. synthetic, and so on.
Some of the best rug stores really go the extra mile to help you make your purchase. How about a tool that lets you upload a photo of the room you've got in mind and see exactly what any given rug will look like in that space? Amazing, right? Pantone color codes for comparison, rug specialists available via live chat or toll-free number, and customer reviews complete with photos of how the rugs look in real life are just a few of the ways you'll be guided towards some fantastic options.
A few online rug stores focus solely on Persian and Oriental rugs, many of which are several decades old. Can you imagine the history behind a floor covering like that? Often sourced from estates (or even palaces), these rugs have a look and feel that is completely different from synthetic, mass-produced floor coverings - and sometimes with a correspondingly-high price tag!
Believe it or not, these one-of-a-kind rugs and their machine-crafted counterparts almost always have a 30-day return policy in case you change your mind or it just doesn't look quite right when you get it in place. Just watch out for the store's policy on return postage: some will cover it for you, but others make it your responsibility (which, as you'd expect, can be quite spendy for a larger rug).
Some retailers have thousands (or even hundreds of thousands) of rugs to choose from. Overwhelmed yet? Before jumping in and trying to pick a good online rug store, you should keep these criteria in mind for a smoother shopping experience:
TopConsumerReviews.com has evaluated and rated the best online rug stores available today. We're sure this information will help you find the right covering for any floor space, big or small!
Select any 2 Rug Stores to compare them head to head
Innovative Young Female Entrepreneur Launches a Machine-Washable Shag ...
Monica Dallyn, co-founder of My Magic Carpet found a way to break into the retail market with her machine-washable rug designs. It only seemed natural to bring back shag rug designs, so that's exactly ...
Fri, 28 Jan 2022
Homes & Gardens on ...
Kitchen rug ideas – 10 designs to add warmth, color and pattern to ...
Kitchen rug ideas are not always the first thing that come to mind when you're designing a kitchen, but in rooms that have hard floors they are a brilliant way of bringing warmth and softness ...
Wed, 26 Jan 2022