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Sunday, October 2nd
RugKnots is a woman-owned rug store based in Maryland, in operation since 1980. There are over 5,000 rugs offered by this online-only retailer, ranging from Oriental and Persian to Contemporary and Southwestern styles.
Not the best for online shopping
We were a little baffled by some aspects of the online shopping experience with RugKnots. For instance, when researching the most expensive floor covering in stock (the Ivory Ziegler Area Rug, priced just over $37,000), we loved that there were so many product images. But, the one that had it pictured in an average-sized living room belied the fact that it measured eighty FEET long (and just over nine feet wide)! We chuckled when we looked in the Features section and saw that this rug was recommended for a dining room, bedroom, sunroom, kitchen or office space/home study - can you imagine? There's also no way to upload a photo and see how it'll look in a customer's actual space - so you'd better pay very close attention to the details to avoid a surprise (even though that might be amusing in some cases).
Not really "Custom"
We got excited when we saw "Custom Rugs" in the Area Rugs menu, thinking that this retailer would have something that set them apart from other rug stores. But again, looking at the details, it seemed that this category consists of already-made rugs in odd dimensions, and not an option for shoppers to get something cut to fit.
Limited product reviews
Some of the rugs sold here have customer reviews, but the most we saw for any rug was just under 20 ratings; more often than not, you won't find any shopper feedback, even when using the dropdown options to just show you RugKnots' "Best Selling Rugs" .
Delivery timeframes are inconsistent
Delivery can also be haphazard. RugKnots says that it depends on the rug and its location: yours could come in two days, three weeks... or even six months! We're not sure how they let customers know that information prior to placing their order; when we added that Ivory Ziegler rug to our cart, all we got was a checkout showing it would be shipped (for free, like all other rugs here) via FedEx.
Iffy on returns
The return policy here isn't anything to be impressed by, either. You've got 30 days from the date you placed your order - which isn't terrific if you happen to choose one of those three-week-delivery floor coverings. You'll also be responsible for paying the return postage.
Check out the video testimonials
On a more positive note, RugKnots has an "A+" from the Better Business Bureau, and there was only one complaint filed there in the last three years. They don't have a ton of customer reviews online, but you can see plenty of video testimonials on RugKnots' Instagram. It's a fun way to see some of the ways that people are putting these floor coverings to use in real life.
Good, not great yet
RugKnots comes in at a just-average three stars. It doesn't provide the same high-caliber shopping experience as our higher-ranked rug stores, but we didn't find all of the problems reported by shoppers with our lower-rated retailers either. RugKnots has potential, but it's going to take some changes for this shop to compete with its more customer-friendly rivals.
In an age where so much of our shopping is online, you might think it would be the most convenient to buy them online. You'd be right! There's absolutely no need to drive all over town looking for the perfect floor covering for your home office, bedroom, or any other space, because all of the tools are literally in your hands.
How do online rug stores help you get the right rug for your decor? Naturally, you'll need to start by taking accurate measurements of the area you're considering. Once you've got that taken care of, the fun starts. Most online rug stores let you shop specifically by the size and then filter by any other criteria you have: color, pattern, natural vs. synthetic, and so on.
Some of the best rug stores really go the extra mile to help you make your purchase. How about a tool that lets you upload a photo of the room you've got in mind and see exactly what any given rug will look like in that space? Amazing, right? Pantone color codes for comparison, rug specialists available via live chat or toll-free number, and customer reviews complete with photos of how the rugs look in real life are just a few of the ways you'll be guided towards some fantastic options.
A few online rug stores focus solely on Persian and Oriental rugs, many of which are several decades old. Can you imagine the history behind a floor covering like that? Often sourced from estates (or even palaces), these rugs have a look and feel that is completely different from synthetic, mass-produced floor coverings - and sometimes with a correspondingly-high price tag!
Believe it or not, these one-of-a-kind rugs and their machine-crafted counterparts almost always have a 30-day return policy in case you change your mind or it just doesn't look quite right when you get it in place. Just watch out for the store's policy on return postage: some will cover it for you, but others make it your responsibility (which, as you'd expect, can be quite spendy for a larger rug).
Some retailers have thousands (or even hundreds of thousands) of rugs to choose from. Overwhelmed yet? Before jumping in and trying to pick a good online rug store, you should keep these criteria in mind for a smoother shopping experience:
TopConsumerReviews.com has evaluated and rated the best online rug stores available today. We're sure this information will help you find the right covering for any floor space, big or small!
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