Sunday, October 2nd
2022 Rug Store Reviews
Rug Source
- Over 25,000 rugs
- "A+" rated and accredited by the BBB
- 30-day return policy, no charge for return postage
- Free shipping on all orders (lower 48 states)
Rug Source is based in Charlotte, North Carolina and is one of the few rug stores in our review with both an online presence and a brick-and-mortar showroom. This retailer has a little something of everything, from antique "palace-sized" rugs from the 1800s to machine-made rugs that won't make you panic when you spill your coffee.
Lots of useful filters
To shop for rugs here, it's easiest if you have something to get you started: either a color you're trying to match, a particular size, or a rug category (Persian, Turkish, Oriental, Antique, even Clearance). Once you've chosen that, it's easy to use filters to sort through your choices. We thought it was fun to be able to see the age ranges (yes, some of the rugs here are new), countries of origin (like Russia, Morocco, Nepal and Afghanistan), and pile (such as Kork Wool, Manchester Wool, Silk or even polyester).
Not the most professional website
Rug Source isn't quite as polished as some of the rug stores we evaluated. For example, when we looked at the most costly floor covering sold here - a Pre-1900 Antique Vegetable Dye Khotan Large Oriental Rug (25'x37'), priced at $133,200 - the item description said it was made in Mongolia but the label in the photos had the origin listed as Egypt. We also spotted several typos and errors scattered throughout the site, which detracted from the confidence we might place in this retailer.
Helpful photo tool, but no reviews on individual products
Another feature lacking here is product reviews. No matter which rug catches your eye, you won't have any shopper input to help you with your purchase. Rug Source's rivals almost always let you see ratings from customers, even photos of how those floor coverings looked once put in place. While we like that this store gives you a tool to see how a particular rug looks in your room, based on a photo you take and upload, it's also useful to get real-world feedback.
Solid reputation
With only one complaint in the last three years, Rug Source earns accreditation and an "A+" from the Better Business Bureau. They don't have as many customer reviews as some of the rug stores in our review, but the few dozen we found were very positive (over 90% giving the retailer a 4- or 5-star rating). A handful of customers didn't think the rug quality matched the description, but the vast majority say that these rugs are even better than the photos depict.
Generous return policy
Plus, you're protected by a 30-day return policy. If your rug doesn't meet your expectations, you can request a return label within 30 days of delivery and Rug Source will pay for the postage.
Worth a look
There's no reason to avoid buying rugs from Rug Source. The company has a good-enough reputation, a reasonable selection (especially in the one-of-a-kind/vintage category), and a strong return policy. Will you find absolutely every type of rug here? No, but if you spot one that fits the floor space you have at a price you like, we encourage you to give Rug Source a try.
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Where Can You Buy the Best Rugs?
In an age where so much of our shopping is online, you might think it would be the most convenient to buy them online. You'd be right! There's absolutely no need to drive all over town looking for the perfect floor covering for your home office, bedroom, or any other space, because all of the tools are literally in your hands.
How do online rug stores help you get the right rug for your decor? Naturally, you'll need to start by taking accurate measurements of the area you're considering. Once you've got that taken care of, the fun starts. Most online rug stores let you shop specifically by the size and then filter by any other criteria you have: color, pattern, natural vs. synthetic, and so on.
Rug Store FAQ
Continued from above...
Some of the best rug stores really go the extra mile to help you make your purchase. How about a tool that lets you upload a photo of the room you've got in mind and see exactly what any given rug will look like in that space? Amazing, right? Pantone color codes for comparison, rug specialists available via live chat or toll-free number, and customer reviews complete with photos of how the rugs look in real life are just a few of the ways you'll be guided towards some fantastic options.
A few online rug stores focus solely on Persian and Oriental rugs, many of which are several decades old. Can you imagine the history behind a floor covering like that? Often sourced from estates (or even palaces), these rugs have a look and feel that is completely different from synthetic, mass-produced floor coverings - and sometimes with a correspondingly-high price tag!
Believe it or not, these one-of-a-kind rugs and their machine-crafted counterparts almost always have a 30-day return policy in case you change your mind or it just doesn't look quite right when you get it in place. Just watch out for the store's policy on return postage: some will cover it for you, but others make it your responsibility (which, as you'd expect, can be quite spendy for a larger rug).
Some retailers have thousands (or even hundreds of thousands) of rugs to choose from. Overwhelmed yet? Before jumping in and trying to pick a good online rug store, you should keep these criteria in mind for a smoother shopping experience:
- Selection. Make sure the store has the kind of rug you want. There's no need to spend time poring over the inventory at a Persian rug specialty retailer if you're just looking for an outdoor rug for the patio. The more rugs a store has, the more likely it is that you'll find several options that would work.
- Shopping Tools. How does the store help you find what you need? Is it intuitive to use for narrowing down the options? Can you see how the rug would look in your home? With good tools, you minimize the chances of getting something you have to send back.
- Return Policy. Speaking of sending things back, does the rug store let you make a return? What are the terms, and who's responsible for the shipping costs back to the warehouse?
- Reputation. Have other shoppers had a good experience with the retailer? Some signs to look for are a positive rating ("A" or "A+" ) from the Better Business Bureau, equally high ratings from customers (both on individual products and about the store itself), and happy reviews from clients who have bought rugs there more than once.
TopConsumerReviews.com has evaluated and rated the best online rug stores available today. We're sure this information will help you find the right covering for any floor space, big or small!
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