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Sunday, October 2nd
For almost four decades, Rugs has been a part of the floor covering industry. Based in Fort Mill, South Carolina, this rug store has something for just about everyone - with over four million in-stock rugs for every room in your home or office.
Intuitive website for shopping
Shopping the Rugs site couldn't be any easier. While you can use the links at the top of the site if you already have an idea of the type of rug you want (like Modern, Natural, or Persian & Oriental) or the room you're covering, our favorite way to start is by clicking on "All Rugs" and then "Shop All" first. You can then use all of the filters you like to help you drill down to the rugs that match what you really want: size, shape, color, price, style, patterns, material, you name it.
A few rugs over $30,000
It's always interesting to see the most and least expensive rugs a retailer carries, and Rugs doesn't disappoint. At the time of this evaluation, their most expensive rug was a 12'4" x 24'4" Tabriz Hadji Jalili Oriental Rug. Get excited, because it was discounted by 76% and priced at just $48,099. This rug is hand-knotted with 400 KPSI, and is brand-new in extra-fine condition. All of Rugs' hand-knotted floor coverings are professionally washed and treated, then individually inspected before shipment. There were a total of 14 rugs in the $30,000+ category.
Many inexpensive rugs, free shipping on all orders
On the opposite end of the spectrum, you'll find lots of options in the $20-and-under range, from bath mats to shag rugs, mostly in the 2'x3' size. As you'd expect, these budget-friendly rugs are more likely to have customer reviews you can consider to help narrow down the choices. Whether you're buying an heirloom Persian rug or replacing a worn-out bath mat, your order will always ship for free here.
See how it looks
The best tool on the Rugs site is their "See this in my room" button. You can check out how the rug you select would look in a generic space, like "Modern Living Room" or "Trendy Office Space" , but why bother with something vague when you can upload a photo of the room where you're picturing it? That takes out a ton of the guesswork.
Great return policy and 24/7 customer service
Rugs has a really good return policy: not only can you send your order back within 30 days of receiving it, but the company will also eat the cost of the return postage. Another plus is that this rug store offers round-the-clock customer service, so if you've got a question about a product or want help with an order while browsing in the middle of the night, you shouldn't have a problem getting a hold of a rep who can help.
Reputation is disappointing
Unfortunately, Rugs' reputation is not consistent. On the one hand, over 12,000 customers think that this store earned a 5-star rating. There are plenty of glowing comments that describe fast shipping and rugs that fit the description completely. On the other hand, we're very concerned with the fact that this retailer has an "F" rating from the Better Business Bureau. It's not unusual for a big company to have 200+ complaints; what stood out to us is the fact that 31 of those complaints went unanswered by Rugs' representatives. Everyone makes mistakes, but the best retailers actually take the time to address and fix them. Rugs doesn't perform so well in that regard, apparently.
Has room for improvement
We really wanted to give Rugs a much higher rating: their online store is so easy to use, and there are so many in-stock options. But, it's not enough for a rug retailer to make big promises: they need to deliver on them consistently, and having a significant number of no-response complaints is not acceptable. For that reason, Rugs winds up towards the bottom of our rankings.
In an age where so much of our shopping is online, you might think it would be the most convenient to buy them online. You'd be right! There's absolutely no need to drive all over town looking for the perfect floor covering for your home office, bedroom, or any other space, because all of the tools are literally in your hands.
How do online rug stores help you get the right rug for your decor? Naturally, you'll need to start by taking accurate measurements of the area you're considering. Once you've got that taken care of, the fun starts. Most online rug stores let you shop specifically by the size and then filter by any other criteria you have: color, pattern, natural vs. synthetic, and so on.
Some of the best rug stores really go the extra mile to help you make your purchase. How about a tool that lets you upload a photo of the room you've got in mind and see exactly what any given rug will look like in that space? Amazing, right? Pantone color codes for comparison, rug specialists available via live chat or toll-free number, and customer reviews complete with photos of how the rugs look in real life are just a few of the ways you'll be guided towards some fantastic options.
A few online rug stores focus solely on Persian and Oriental rugs, many of which are several decades old. Can you imagine the history behind a floor covering like that? Often sourced from estates (or even palaces), these rugs have a look and feel that is completely different from synthetic, mass-produced floor coverings - and sometimes with a correspondingly-high price tag!
Believe it or not, these one-of-a-kind rugs and their machine-crafted counterparts almost always have a 30-day return policy in case you change your mind or it just doesn't look quite right when you get it in place. Just watch out for the store's policy on return postage: some will cover it for you, but others make it your responsibility (which, as you'd expect, can be quite spendy for a larger rug).
Some retailers have thousands (or even hundreds of thousands) of rugs to choose from. Overwhelmed yet? Before jumping in and trying to pick a good online rug store, you should keep these criteria in mind for a smoother shopping experience:
TopConsumerReviews.com has evaluated and rated the best online rug stores available today. We're sure this information will help you find the right covering for any floor space, big or small!
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