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Rugs Direct Review

Friday, June 20th

2025 Rug Store Reviews

Rugs Direct Review 4.5 Star Rating

Rugs Direct

4.5 Star Rating
  • Rugs starting at $10
  • Over 18,000 rugs to choose from
  • Free shipping on all orders
  • 30-day return policy
  • 10% off order with email signup
  • "A+” Better Business Bureau rating

Rugs Direct has been a market-leading specialty retailer of rugs since 1998. They partner with premium manufacturers to take their products to customers all throughout the United States and Canada. They have an assortment of rugs that are sure to delight buyers with quality construction, design, and materials. Rugs Direct prioritizes a strong assortment of rugs, a user friendly website, and positive delivery experience.

Everything you can imagine

It's hard to put a number on the amount of rugs sold by Rugs Direct because there are so many. There are hundreds of pages you can scroll through full of nearly every design of rug, material, and size. Looking for something to add a pop of color to your living room? Or a small beige, striped runner to tie in your kitchen decor? How about a darling cloud, turtle, or whale rug for your kid's bedroom? There are floral rugs of all colors, mushroom-shaped rugs, checkered rugs, antique-looking rugs, rugs with stars, and everything else you can imagine at Rugs Direct.

Major sales

The price range of rugs here is between $10 and $30,885. You can't sort by price (we wish you could), but we don't doubt that there are hundreds of them within nearly every price range. At the time of this review, there was a closeout sale where all rugs were 60%+ off regular pricing. When you sign up for marketing emails, Rugs Direct will send you a code for 10% off your order. If you're buying a big, thick rug, 10% could be a good chunk of change.

Standard and custom sizing

If you find a style you love, you can select it, choose the size option that works best for your room, add a rug pad (optional), and go over all the dimensions and specifications. Some rugs let you choose custom sizes, others start as small as a 2' x 3' and go as big as 12' x 15'. You can also look at all circular rugs, rectangular or square rugs, and runners. There's a little product overview with each listing that's helpful because it includes brief but important information about how thick the rug is, if it's pet-friendly, whether or not it's good for high traffic areas, if it's easy to clean, if the rug should be used indoor/outdoor, and more.

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Return within 30 days

If you change your mind about a rug, you have 30 days to send it back for a full refund, but you'll be responsible for paying for the cost of shipping. The rug also needs to be in original condition and packaging to be accepted. Items marked as "Final Sale” or custom-made rugs are non-returnable.

Happy customers

Rugs Direct holds a solid "A+” rating from the Better Business Bureau. Better yet, they have over 40,000 reviews from customers on their own site and third-party sites. The overwhelming majority of these reviews are from people who say their products arrived in a timely fashion, the rugs appear just as they do online, the website was easy to use, and the rugs are durable. Rugs Direct has a smooth process and knows how to keep their customers happy.

A top place to look

There are a lot of reasons to shop at Rugs Direct. Their selection is hard to beat and they have so many sizes and price ranges that we are confident this will be a useful place for people to shop. We like that they offer major sales and provide free shipping on all orders. When we're in the market for a rug, Rugs Direct is always on our list of places to look.

Where is the Best Place to Purchase a Rug Online?

When you're putting finishing touches on a room you're decorating, adding a rug can be a major statement piece. It can tie all the colors and accents in a room together while cozying up your space. Whether you want a bold, noticeable rug or just one for practicality to protect some of your flooring, you could spend hours looking through all the options out there. Rugs come in all sizes, materials, and levels of cushion.

The perfect rug is out there, you just have to know where to find it. But there's no need to spend hours or even days driving around to all the stores in the area looking at the rugs they have to offer. These days, most stores only carry a handful or so of rug styles and sizes, so the only way to get a wide variety of designs and sizes that can adapt to your space is to shop online.

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Rug Store FAQ

Great question! Start by measuring the area you'd like to cover. Next, determine what patterns or colors you're looking for: are you making a bold statement or trying to quietly complement the rest of your decor? Finally, decide on your budget! From there, you can use the filtering options on most rug websites to narrow down the possibilities and find your perfect match.
Buying your rug online puts the world's best selection at your fingertips. Inventory at local stores can be extremely limited, so use the internet to get exactly what you want - probably at the best price! You can also get plenty of helpful information to guide your decision-making, like the differences between handmade and machine-made rugs or Oriental and Persian rugs, how to clean a rug, and so on.
You might be nervous about buying your next rug online, sight unseen. Don't be! You'll find ample descriptions on most retailers' websites to help you picture exactly what you're getting. But, if your rug is delivered and it's just not what you were expecting, most stores have a return policy of at least 30 days. Just be aware that you may have to pay a restocking fee and/or return shipping costs, depending on the retailer.
How does "$0” sound? The vast majority of online rug stores offer free shipping within the lower 48 United States (and a small number extend that to Alaska and Hawaii as well!).
Whatever you do, don't pull on the thread/fiber! Clip it at the source instead.
The longevity of any rug depends on several factors: how well it's made and what it's made of, how much traffic the area gets (e.g. pets, people, furniture), and where it's placed. The highest-quality rugs can last long enough to become a family heirloom, with the proper care.
It's not strictly necessary, but it's a good idea. Using a rug pad will protect the flooring underneath, add extra cushioning, and also offer better traction so that your rug doesn't slip around on the floor.
Regular upkeep includes vacuuming once a week to remove any dirt and dust, assuming you have the type of rug that can be vacuumed at all! Smaller rugs can be taken outside and shaken. Follow the manufacturer's recommendations for your rug, which may include a professional cleaning every few years.
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Continued from above...

You'll find tens of thousands of choices on the internet, so it's important to find a website that helps you narrow down what could be an overwhelming selection. You'll be able to input the colors, patterns, size, material, and shape that you've got in mind and have exactly what you're looking for right at your fingertips.

It can be hard to choose between so many beautiful rugs, so some companies let you upload a photo of the room you're decorating and visualize it before making a purchase. Some high-end rug stores also have specialists you can chat with who can help you make the right selection. Not all of us feel confident in our interior design skills, so it's a big help to get second opinions.

Even after thoughtful deliberation, you may still purchase a rug you're not in love with. Once you lay it out in your room, you usually have at least 30 days to return it for either a full refund or an exchange. Be sure to read the fine print about each rug company and see if they offer free returns or if you'll have to fork out the money to send a potentially heavy and large rug back. That could be expensive!

Rugs are one of the most exciting things to shop for when you're sprucing up a space. You can even change them out to decorate for different holidays and seasonal decor. So if you can't decide on just one rug you want, you have our permission to splurge and buy a few. When you're browsing selections online, keep the following things in mind:

  • Selection. Does the company give you plenty of design variations, sizes, and color options? To find the perfect rug, you need as many options to choose from as possible. Find a retailer that has a huge inventory but also makes it easy to sort through it all.
  • Return policy. How long do you have to decide whether or not you are satisfied with the rug? Does the company offer free returns? Ideally you'll want to avoid restocking fees, so watch out for these as well.
  • Customer satisfaction. What have customers said about the company? Do they have reviews on each individual rug with photos from other buyers? Pay attention to the Better Business Bureau rating for the company and reviews from people on third-party sites.

You're about to dive into a huge world of rugs you never even knew existed. Top Consumer Reviews has researched everything you need to know about the best rug companies you can buy from online. We hope this information helps you find beautiful rugs that make a great addition to your space.

Compare Rug Stores

Select any 2 Rug Stores to compare them head to head

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  • Rugs USA
  • Rug Studio
  • Wayfair
  • Rugs Direct
  • Ruggable
  • Rug Source
  • Ernesta
  • Super Area Rugs
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  • Burke Decor
  • Mother Ruggers
Rugs USA vs Rug Studio Rugs USA vs Wayfair Rugs USA vs Rugs Direct Rugs USA vs Ruggable Rugs USA vs Rug Source Rugs USA vs Ernesta Rugs USA vs Super Area Rugs Rugs USA vs Rug & Rugs Rugs USA vs Burke Decor Rugs USA vs Mother Ruggers Rug Studio vs Wayfair Rug Studio vs Rugs Direct Rug Studio vs Ruggable Rug Studio vs Rug Source Rug Studio vs Ernesta Rug Studio vs Super Area Rugs Rug Studio vs Rug & Rugs Rug Studio vs Burke Decor Rug Studio vs Mother Ruggers Wayfair vs Rugs Direct Wayfair vs Ruggable Wayfair vs Rug Source Wayfair vs Ernesta Wayfair vs Super Area Rugs Wayfair vs Rug & Rugs Wayfair vs Burke Decor Wayfair vs Mother Ruggers Rugs Direct vs Ruggable Rugs Direct vs Rug Source Rugs Direct vs Ernesta Rugs Direct vs Super Area Rugs Rugs Direct vs Rug & Rugs Rugs Direct vs Burke Decor Rugs Direct vs Mother Ruggers Ruggable vs Rug Source Ruggable vs Ernesta Ruggable vs Super Area Rugs Ruggable vs Rug & Rugs Ruggable vs Burke Decor Ruggable vs Mother Ruggers Rug Source vs Ernesta Rug Source vs Super Area Rugs Rug Source vs Rug & Rugs Rug Source vs Burke Decor Rug Source vs Mother Ruggers Ernesta vs Super Area Rugs Ernesta vs Rug & Rugs Ernesta vs Burke Decor Ernesta vs Mother Ruggers Super Area Rugs vs Rug & Rugs Super Area Rugs vs Burke Decor Super Area Rugs vs Mother Ruggers Rug & Rugs vs Burke Decor Rug & Rugs vs Mother Ruggers Burke Decor vs Mother Ruggers
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