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Wayfair Review

Tuesday, June 6th

2023 Rug Store Reviews

Wayfair Review 4.5 Star Rating


4.5 Star Rating
  • Over 500,000 options
  • "A+" rated and accredited by the BBB
  • Free shipping on orders over $35
  • 30-day return policy, customer pays for return postage/freight

Wayfair strives "to create that feeling of home for everyone, anywhere." It's one of the world's largest home retailers, with 22 million products, 29 million active customers (and growing), 16,000+ employees... you get the idea.

Almost too much to choose from

Let's get real: unless you use the tools on the Wayfair site to drastically narrow down the options, you're going to get overwhelmed very quickly. Don't believe us? Okay, just try and browse the 350,000+ choices in Area Rugs alone. Looking for a hallway runner instead? Yeah, you've got 100,000+ there too. Choose your category, and then make ample use of the filters to zero in on the size, color, price, customer rating, or any of the other 12+ criteria you may already have thought about.

A million dollars for a rug?!

Wayfair shows up regularly in our evaluations: from dog houses to light fixtures, what can't be found here? Every time, we look to get a laugh from the most expensive thing this store offers in that category, and when it comes to rugs Wayfair didn't disappoint. Their rival rug stores usually max out around $10,000, with a few getting closer to $100,000. Costly, right? They can't hold a candle to Wayfair in the Spendiest Rug competition: how about $960,999.99?! (Only one left in stock! Buy soon! Pay just $40,042/month for 24 months with a Wayfair credit card!) Search for the Bokara Rug Co. if you're hoping that one is still available (or to see other jaw-droppingly expensive examples).

Many choices for every budget

No matter what your budget is, you'll have no shortage of options for rugs at Wayfair. Area, Hallway, Outdoor, One-of-a-Kind, Kitchen, Bath, Youth and even Doormats all come in an almost indescribable array of shapes, sizes, colors and more - and Wayfair makes it pretty intuitive to shop. Plus, on all orders over $35, shipping is free and returns can be made within 30 days of delivery (but you pay for the return postage).

Best Rug Stores

Use customer reviews to guide your purchase

Because Wayfair has so many customers, you'll find more shopper reviews on individual products here than any other store we evaluated. For example, the Brandt Floral Gray Area Rug by Mistana had a staggering 69,440 ratings at the time of this review (with an average of 4.6 out of 5 stars). While Wayfair doesn't give you access to a "see this in your room" tool, you'll usually have lots of customer photos that provide a better-than-most idea of how it looks (and lasts) in real life.

Huge retailer = many complaints

Wayfair is an absolutely massive online store, and as such the company receives its fair share of complaints - over 1,300 in the last 12 months alone. That doesn't get in the way of this rug store receiving an "A+" and accreditation from the Better Business Bureau. With respect to rugs, your best bet is to consider the customer ratings on each individual design you're thinking of buying: that'll give you a good window of insight into how well it matches the description, how it holds up under normal use, and so on.

Not a specialist, but still a great choice

The only reason Wayfair didn't earn our first-place ranking is because they don't specialize in rugs: if you need guidance from an expert, you're not going to get it here. True, you can get a lot of help by considering customer reviews before you make a purchase, but that's not quite the same thing as being able to work one-on-one with someone whose area of expertise is floor coverings. Other than that, Wayfair is our absolute favorite one-stop shop for rugs and then some: if you can't find it here, you probably won't find it anywhere.

Where Can You Buy the Best Rugs?

In an age where so much of our shopping is online, you might think it would be the most convenient to buy them online. You'd be right! There's absolutely no need to drive all over town looking for the perfect floor covering for your home office, bedroom, or any other space, because all of the tools are literally in your hands.

How do online rug stores help you get the right rug for your decor? Naturally, you'll need to start by taking accurate measurements of the area you're considering. Once you've got that taken care of, the fun starts. Most online rug stores let you shop specifically by the size and then filter by any other criteria you have: color, pattern, natural vs. synthetic, and so on.

The Best Rug Stores Compare Rug Stores Compare Rug Store Reviews What are the best Rug Stores Best Rug Store Reviews

Rug Store FAQ

Great question! Start by measuring the area you'd like to cover. Next, determine what patterns or colors you're looking for: are you making a bold statement or trying to quietly complement the rest of your decor? Finally, decide on your budget! From there, you can use the filtering options on most rug websites to narrow down the possibilities and find your perfect match.
Buying your rug online puts the world's best selection at your fingertips. Inventory at local stores can be extremely limited, so use the internet to get exactly what you want - probably at the best price! You can also get plenty of helpful information to guide your decision-making, like the differences between handmade and machine-made rugs or Oriental and Persian rugs, how to clean a rug, and so on.
You might be nervous about buying your next rug online, sight unseen. Don't be! You'll find ample descriptions on most retailers' websites to help you picture exactly what you're getting. But, if your rug is delivered and it's just not what you were expecting, most stores have a return policy of at least 30 days. Just be aware that you may have to pay a restocking fee and/or return shipping costs, depending on the retailer.
How does "$0" sound? The vast majority of online rug stores offer free shipping within the lower 48 United States (and a small number extend that to Alaska and Hawaii as well!).
Whatever you do, don't pull on the thread/fiber! Clip it at the source instead.
The longevity of any rug depends on several factors: how well it's made and what it's made of, how much traffic the area gets (e.g. pets, people, furniture), and where it's placed. The highest-quality rugs can last long enough to become a family heirloom, with the proper care.
It's not strictly necessary, but it's a good idea. Using a rug pad will protect the flooring underneath, add extra cushioning, and also offer better traction so that your rug doesn't slip around on the floor.
Regular upkeep includes vacuuming once a week to remove any dirt and dust, assuming you have the type of rug that can be vacuumed at all! Smaller rugs can be taken outside and shaken. Follow the manufacturer's recommendations for your rug, which may include a professional cleaning every few years.
Compare the Best Reviews

Continued from above...

Some of the best rug stores really go the extra mile to help you make your purchase. How about a tool that lets you upload a photo of the room you've got in mind and see exactly what any given rug will look like in that space? Amazing, right? Pantone color codes for comparison, rug specialists available via live chat or toll-free number, and customer reviews complete with photos of how the rugs look in real life are just a few of the ways you'll be guided towards some fantastic options.

A few online rug stores focus solely on Persian and Oriental rugs, many of which are several decades old. Can you imagine the history behind a floor covering like that? Often sourced from estates (or even palaces), these rugs have a look and feel that is completely different from synthetic, mass-produced floor coverings - and sometimes with a correspondingly-high price tag!

Believe it or not, these one-of-a-kind rugs and their machine-crafted counterparts almost always have a 30-day return policy in case you change your mind or it just doesn't look quite right when you get it in place. Just watch out for the store's policy on return postage: some will cover it for you, but others make it your responsibility (which, as you'd expect, can be quite spendy for a larger rug).

Some retailers have thousands (or even hundreds of thousands) of rugs to choose from. Overwhelmed yet? Before jumping in and trying to pick a good online rug store, you should keep these criteria in mind for a smoother shopping experience:

  • Selection. Make sure the store has the kind of rug you want. There's no need to spend time poring over the inventory at a Persian rug specialty retailer if you're just looking for an outdoor rug for the patio. The more rugs a store has, the more likely it is that you'll find several options that would work.
  • Shopping Tools. How does the store help you find what you need? Is it intuitive to use for narrowing down the options? Can you see how the rug would look in your home? With good tools, you minimize the chances of getting something you have to send back.
  • Return Policy. Speaking of sending things back, does the rug store let you make a return? What are the terms, and who's responsible for the shipping costs back to the warehouse?
  • Reputation. Have other shoppers had a good experience with the retailer? Some signs to look for are a positive rating ("A" or "A+" ) from the Better Business Bureau, equally high ratings from customers (both on individual products and about the store itself), and happy reviews from clients who have bought rugs there more than once.

TopConsumerReviews.com has evaluated and rated the best online rug stores available today. We're sure this information will help you find the right covering for any floor space, big or small!

Compare Rug Stores

Select any 2 Rug Stores to compare them head to head

  • Rug Studio
  • Wayfair
  • E Carpet Gallery
  • Fine Rug Collection
  • Rug Source
  • eSaleRugs
  • RugKnots
  • Burke Decor
  • Rugs
  • Rugs USA
  • Super Area Rugs
Rug Studio vs Wayfair Rug Studio vs E Carpet Gallery Rug Studio vs Fine Rug Collection Rug Studio vs Rug Source Rug Studio vs eSaleRugs Rug Studio vs RugKnots Rug Studio vs Burke Decor Rug Studio vs Rugs Rug Studio vs Rugs USA Rug Studio vs Super Area Rugs Wayfair vs E Carpet Gallery Wayfair vs Fine Rug Collection Wayfair vs Rug Source Wayfair vs eSaleRugs Wayfair vs RugKnots Wayfair vs Burke Decor Wayfair vs Rugs Wayfair vs Rugs USA Wayfair vs Super Area Rugs E Carpet Gallery vs Fine Rug Collection E Carpet Gallery vs Rug Source E Carpet Gallery vs eSaleRugs E Carpet Gallery vs RugKnots E Carpet Gallery vs Burke Decor E Carpet Gallery vs Rugs E Carpet Gallery vs Rugs USA E Carpet Gallery vs Super Area Rugs Fine Rug Collection vs Rug Source Fine Rug Collection vs eSaleRugs Fine Rug Collection vs RugKnots Fine Rug Collection vs Burke Decor Fine Rug Collection vs Rugs Fine Rug Collection vs Rugs USA Fine Rug Collection vs Super Area Rugs Rug Source vs eSaleRugs Rug Source vs RugKnots Rug Source vs Burke Decor Rug Source vs Rugs Rug Source vs Rugs USA Rug Source vs Super Area Rugs eSaleRugs vs RugKnots eSaleRugs vs Burke Decor eSaleRugs vs Rugs eSaleRugs vs Rugs USA eSaleRugs vs Super Area Rugs RugKnots vs Burke Decor RugKnots vs Rugs RugKnots vs Rugs USA RugKnots vs Super Area Rugs Burke Decor vs Rugs Burke Decor vs Rugs USA Burke Decor vs Super Area Rugs Rugs vs Rugs USA Rugs vs Super Area Rugs Rugs USA vs Super Area Rugs
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