Wayfair Review

Tuesday, June 6th

2023 Rug Store Reviews

Wayfair

• Over 500,000 options
• "A+" rated and accredited by the BBB
• Free shipping on orders over $35
• 30-day return policy, customer pays for return postage/freight

Wayfair strives "to create that feeling of home for everyone, anywhere." It's one of the world's largest home retailers, with 22 million products, 29 million active customers (and growing), 16,000+ employees... you get the idea.

Almost too much to choose from

Let's get real: unless you use the tools on the Wayfair site to drastically narrow down the options, you're going to get overwhelmed very quickly. Don't believe us? Okay, just try and browse the 350,000+ choices in Area Rugs alone. Looking for a hallway runner instead? Yeah, you've got 100,000+ there too. Choose your category, and then make ample use of the filters to zero in on the size, color, price, customer rating, or any of the other 12+ criteria you may already have thought about.

A million dollars for a rug?!

Wayfair shows up regularly in our evaluations: from dog houses to light fixtures, what can't be found here? Every time, we look to get a laugh from the most expensive thing this store offers in that category, and when it comes to rugs Wayfair didn't disappoint. Their rival rug stores usually max out around $10,000, with a few getting closer to $100,000. Costly, right? They can't hold a candle to Wayfair in the Spendiest Rug competition: how about $960,999.99?! (Only one left in stock! Buy soon! Pay just $40,042/month for 24 months with a Wayfair credit card!) Search for the Bokara Rug Co. if you're hoping that one is still available (or to see other jaw-droppingly expensive examples).

Many choices for every budget

No matter what your budget is, you'll have no shortage of options for rugs at Wayfair. Area, Hallway, Outdoor, One-of-a-Kind, Kitchen, Bath, Youth and even Doormats all come in an almost indescribable array of shapes, sizes, colors and more - and Wayfair makes it pretty intuitive to shop. Plus, on all orders over $35, shipping is free and returns can be made within 30 days of delivery (but you pay for the return postage).

Use customer reviews to guide your purchase

Because Wayfair has so many customers, you'll find more shopper reviews on individual products here than any other store we evaluated. For example, the Brandt Floral Gray Area Rug by Mistana had a staggering 69,440 ratings at the time of this review (with an average of 4.6 out of 5 stars). While Wayfair doesn't give you access to a "see this in your room" tool, you'll usually have lots of customer photos that provide a better-than-most idea of how it looks (and lasts) in real life.

Huge retailer = many complaints

Wayfair is an absolutely massive online store, and as such the company receives its fair share of complaints - over 1,300 in the last 12 months alone. That doesn't get in the way of this rug store receiving an "A+" and accreditation from the Better Business Bureau. With respect to rugs, your best bet is to consider the customer ratings on each individual design you're thinking of buying: that'll give you a good window of insight into how well it matches the description, how it holds up under normal use, and so on.

Not a specialist, but still a great choice

The only reason Wayfair didn't earn our first-place ranking is because they don't specialize in rugs: if you need guidance from an expert, you're not going to get it here. True, you can get a lot of help by considering customer reviews before you make a purchase, but that's not quite the same thing as being able to work one-on-one with someone whose area of expertise is floor coverings. Other than that, Wayfair is our absolute favorite one-stop shop for rugs and then some: if you can't find it here, you probably won't find it anywhere.