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Wayfair Review

Wednesday, August 4th

2021 Rug Store Reviews

Wayfair Review 3.5 Star Rating

Wayfair

3.5 Star Rating

From large outdoor rugs to small bath mats and more, you'll probably find it at Wayfair. With more than 500,000 items in stock, frequent discount offers, and low-to-no-cost shipping on every order, it's no wonder that Wayfair is a recognized name in the home decor market.

Wayfair's website is one of the most intuitive we found among retailers of rugs. Use the left-hand navigation to choose among featured categories like Area Rugs or Stair Tread Rugs, or click to shop by Color, Shape, Material, Pattern, or Technique. If you're more of a visual shopper, scroll down to see most of those options, as well as being able to "Shop by Feel" - plush, durable, and so on.

Need extra guidance? Keep scrolling on the main Rugs page to find the Get Inspired heading. There, you'll see a Room-by-Room Guide to Picking the Perfect Rug, guides for Rug Shape and Rug Materials, and even a Care and Maintenance Guide.

A feature that always gives Wayfair extra points in our book is the availability of customer reviews on almost every product they sell. Want to know if the outdoor rug you have in mind for your patio is as durable as it looks? Chances are good that other shoppers had the same idea and have left a review to describe their actual experience with the product.

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As one of the largest retailers in our review, Wayfair also has several customer-friendly perks that might make them more attractive to you as a shopper. For example, you can get 3% of every order back in their complimentary rewards program; two-day delivery on almost every rug they sell, along with free shipping on orders over $49 (and a flat fee of just $4.99 on all others); and, a simple self-service return policy of 30 days.

On the other hand, Wayfair's size as a retailer also means that there are more opportunities for customer feedback - and the number of complaints we found was significant. The most common criticisms described issues with delivery, less-than-acceptable product quality, and unpleasant interactions with Wayfair's customer service representatives. Fortunately, Wayfair does seem to be making an acceptable effort to address these complaints: at the time of our review, Wayfair maintained an A+ rating with the Better Business Bureau, specifically because of the way they handled customer concerns.

Of course, happy customers aren't always the ones who spend the time to write reviews, so the results may be shifted towards the negative because of the many customers Wayfair has in general.

We give Wayfair a good rating for low prices and terrific selection of rugs, while suggesting that customers do pay attention to any problems that may arise with the quality of the items purchased or with the customer service department.

Who Offers the Best Rugs?

Do you want to transform the look and feel of a room or patio in just one easy step? Consider buying a rug! Whether you're looking to add some style to your deck or to make your hardwood floors warmer in the colder months, a rug will help you add color and comfort to any space.

The first step in choosing the right rug is to take an accurate measurement of the floor you want to cover, especially if you're shopping for an area rug. Home decor experts state that one of the most common mistakes people make is to purchase a rug that is too small - known as "postage-stamp" sizing.

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Rug Store FAQ

Great question! Start by measuring the area you'd like to cover. Next, determine what patterns or colors you're looking for: are you making a bold statement or trying to quietly complement the rest of your decor? Finally, decide on your budget! From there, you can use the filtering options on most rug websites to narrow down the possibilities and find your perfect match.
Buying your rug online puts the world's best selection at your fingertips. Inventory at local stores can be extremely limited, so use the internet to get exactly what you want - probably at the best price! You can also get plenty of helpful information to guide your decision-making, like the differences between handmade and machine-made rugs or Oriental and Persian rugs, how to clean a rug, and so on.
You might be nervous about buying your next rug online, sight unseen. Don't be! You'll find ample descriptions on most retailers' websites to help you picture exactly what you're getting. But, if your rug is delivered and it's just not what you were expecting, most stores have a return policy of at least 30 days. Just be aware that you may have to pay a restocking fee and/or return shipping costs, depending on the retailer.
How does "$0" sound? The vast majority of online rug stores offer free shipping within the lower 48 United States (and a small number extend that to Alaska and Hawaii as well!).
Whatever you do, don't pull on the thread/fiber! Clip it at the source instead.
The longevity of any rug depends on several factors: how well it's made and what it's made of, how much traffic the area gets (e.g. pets, people, furniture), and where it's placed. The highest-quality rugs can last long enough to become a family heirloom, with the proper care.
It's not strictly necessary, but it's a good idea. Using a rug pad will protect the flooring underneath, add extra cushioning, and also offer better traction so that your rug doesn't slip around on the floor.
Regular upkeep includes vacuuming once a week to remove any dirt and dust, assuming you have the type of rug that can be vacuumed at all! Smaller rugs can be taken outside and shaken. Follow the manufacturer's recommendations for your rug, which may include a professional cleaning every few years.
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Continued from above...

Area rugs generally come in three standard sizes - 9' x 12', 8' x 10', and 6' x 9', and you should aim to have between 4-6 inches of bare floor on each side.Of course, if your room needs a size that doesn't fall within those standard measurements, you may want to have a rug custom-made to meet your needs. You should expect to pay a little more than you would for a mass-produced floor covering, but it may be worth it to get the exact size, materials, and color scheme that will be the perfect match for your home.

The next decision should be the texture of your rug. For an outdoor space, you'll be looking at more durable materials like sisal or jute, while an indoor rug usually will be made of a softer material like wool or silk. You'll also want to keep in mind the amount of traffic your rug will get, and choose a material and texture accordingly. For example, while a silk rug is incredibly soft and gorgeous to look at, it is also notoriously difficult to clean and might not be the best choice for an area frequently used by pets or small children.

Finally, decide what color and/or pattern will convey the look you want. In a room primarily decorated in neutral colors, a rug with a bold color or design can add interest and flair, while an eclectically-furnished space can be toned down and pulled together by a solid-color rug. Another interior decorating tip to consider is layering rugs: adding warmth and comfort when it's colder out and making for an easy change in look when spring and summer return.

Once you have an idea of the rug you're looking for, shopping online will make it easier than ever to find it - and at prices that are often much lower than what you'd pay at a local retailer. As you decide which online store should get your business, keep in mind these criteria:

  • Selection. Does the store carry a variety of rugs in different patterns, colors, sizes, and materials?
  • Cost. Are the prices competitive with other retailers? Does the store offer any perks like discounts on your first purchase or free shipping?
  • Reputation. Have other customers had a good shopping experience?
  • Customer Service. What is the retailer's policy regarding returns? Is there a satisfaction guarantee in place? If you need help, are you likely to get a customer representative that is friendly, helpful, and knowledgeable?

TopConsumerReviews.com has reviewed and ranked the best Rug Stores available today. We hope these reviews help you find the right floor covering to make your home more comfortable and appealing today!

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