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Home Helpers Review

Monday, December 11th

2023 Senior Care Service Reviews

Home Helpers Review 4 Star Rating

Home Helpers

4 Star Rating
  • Services include personal care/companionship, nutrition/well-being, safety/24-hour monitoring, wellness calls
  • 225+ locations in 37 states
  • Free in-home assessment
  • All caregivers are extensively background checked, well-trained, and insured
  • "A+" rated and accredited by the BBB
  • More than 25 years of experience

From new moms to elderly patients recuperating from an illness, Home Helpers can be there to lend a hand. Since 1997, this company has been helping people be independent and comfortable right at home.

Coverage across 37 states

Home Helpers operates about 225 franchise offices in 37 states, so their services might not be available where you need senior care. But, finding out if there's a Home Helpers office in your area is quick and easy: just enter your zip code and see the list of results. But, be aware that the franchises on that list might not serve your actual location.

Check your zip code and coverage map

For example, when we entered the zip code of a suburb in a metro area in the Southeast, we were given several options that were in neighboring areas - but none of the coverage maps included the well-populated suburb we looked up (and it was one almost always covered by rival senior care services). It was surprising that, for our second comparison area - a more rural area in the Midwest - there was no problem finding a Home Helpers office whose coverage map included our target zip code.

Call for a free consultation

If you find a Home Helpers location near you, you'll start with an initial phone call to learn more about the services available in your area and to give them an idea of what kind of senior care you might need. The next step is to schedule a complimentary in-home assessment: you'll meet their team, discuss any questions or concerns you have, and then create an in-home care plan that fits your needs.

Best Senior Care Services

4 dimensions of care

Home Helpers has a unique approach to senior care that we really like. They call it "Cared-4" because it spans four areas of assistance:

  • Care and Companionship: this is what you'd typically expect when looking for senior care. It can include help with dressing, bathing, mobility, feeding, using the bathroom, meal prep, getting in and out of bed, and so on.
  • Wellness Calls: even when the caregiver isn't in the home, your loved one can get a scheduled wellness call. This could be used as a morning or evening check-in, for reminders (medication, hydration, meals, exercise), or just basic companionship.
  • Safety and 24-Hour Monitoring: you have the option to include a medical alert system with your Home Helpers senior care.
  • Nutrition and Well-Being: this includes everything from grocery shopping to setting up a meal delivery program, hydration reminders, help with social media, going for a walk, or visiting a religious service.

Supervision of caregiver visits

Once you've been matched with a caregiver, your Home Helpers supervisor will drop by at random during care visits - to make sure that things are still going well and to find out if any changes to the care plan are needed. We're grateful that this senior care service takes that extra step, since some of its competitors don't.

Award-winning senior care

Home Helpers has an "A+" rating and accreditation from the Better Business Bureau, which is always a strong indicator of a good senior care option. The company also received National Provider Status and Best of Home Care endorsements from Home Care Pulse for six consecutive years; those awards are based on client and family satisfaction scores gathered independently. That lines up with the feedback we found for most Home Helpers office locations as well. Although caregiver feedback for the company is a little more average (usually about 3.5 stars out of 5 across 2000+ ratings), there's still nothing that would indicate that there's any reason not to trust Home Helpers for your senior care needs.

Worth considering

Although we can't make Home Helpers our top senior care option because of its slightly limited service areas, we give the company high marks for their holistic approach to care and for maintaining a standard of excellence. If there's a Home Helpers office near you, we encourage you to put them on your list of trustworthy providers of senior care.

Where Can You Find the Best Resources for Senior Care?

Let's face it: as our loved ones get older (or as we do!), it can be hard finding the right resources for care. Most people resist the idea of going to an independent or assisted living facility, preferring instead to "age in place" . In fact, that's what two-thirds of Americans surveyed have said they plan to do, year after year.

There can be some challenges to making that happen. We all know that as we age, physical decline is to be expected: our balance falters, our memory gets a little fuzzy, and we may need to use the bathroom more often. Also, older people often struggle with daily tasks, like cooking and doing laundry, and they need someone to lend a hand from time to time.

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Senior Care Service FAQ

As people age, it becomes more difficult to do tasks like housework, driving, cooking, getting up and down stairs, or following a medication regimen. Senior care is when a team or individual assists with fulfilling the needs of an elderly person. They help keep them safe and able to continue living a fulfilling life.
Someone is normally considered a senior by the time they reach the age of 65. This is mostly because 65 is when many people retire and when government benefits kick in. Most people don't consider themselves or loved ones a senior until they are at least 70 years of age or older.
Senior care can include anything that will benefit the individual needing assistance. This will be decided on a case-by-case basis, but might involve doing laundry, running errands, home organization, housekeeping, transportation, and more. Almost anything that will help the elderly live a productive life can be performed through senior care.
If you or a loved one are suffering from an inability to take care of yourself and your home like you used to, it's time to get help. It is a wonderful thing for family and friends to step in and do what they can, but over time this can become burdensome and may not always be reliable. Hiring a senior care service ensures that help is always readily available when needed without having to rely on other loved ones all the time.
Every person's needs are different, so you will be the one who decides how often a caregiver is needed. Sometimes they might visit a couple times a week to take care of grocery shopping or other essential duties around the house. Other times you need round-the-clock assistance and would hire a live-in caregiver to be there 24/7. There are many professionals with a range of flexibility who are available when you need them.
Most of the time, senior caregivers are over the age of 21. Depending on the agency you go with, the requirements they set for their candidates may differ slightly. You are able to set your own criteria for a caregiver and find someone who matches that. Some examples of qualifications include being CNA certified, first-aid certified, passing a company's senior care course, a nursing degree, experience working in a healthcare facility, and others. There is no such thing as a senior care license, so you'll find that the backgrounds and qualifications of candidates vary from person to person.
When hiring a caregiver, you will usually be able to choose from a range of professionals with different backgrounds. For experienced caregivers who will be performing regular duties, the cost will be higher than a new CNA looking to get started in their career field. Most senior caregivers come with their own hourly rate, which will play a part in deciding who you choose to hire. It's not uncommon to see hourly rates between $10 and $30.
Senior care companies make it easy to narrow down the list of available caregivers in your area. Using their online website, you'll be able to choose how soon you need to find a caregiver, your desired qualifications, the hours you need assistance, where you live, what you're willing to pay, and other important factors that will help filter through the pool of candidates. From there you can read bios of different caregivers and get a feel for who would be a good fit for you or your loved one. Some companies let you meet the caregiver or give them a trial run before hiring them on.
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Continued from above...

Plus, when friends and family aren't available, it can make it harder for everyone to feel comfortable with an at-home arrangement. Fortunately, senior care services can fill that gap, for everything from simple companionship a few times a week to more in-depth services like bathing and transferring from bed to chair and back again.

Having a care provider you can rely on is invaluable, whether you're the one receiving the help or the one getting the updates that yes, your beloved family member really is doing fine from day to day. But, we're all too familiar with some of the horror stories in the news - about senior citizens being taken advantage of (or worse) by those who were supposed to be there to help. It can make choosing a senior care service pretty nerve-wracking.

However, there are some amazing services out there with fantastic reputations. How do you sort out the good ones from the bad? Here are some criteria that can guide your decision-making:

  • Care provider screening process. What is done to evaluate the people they hire? Background checks should be the bare minimum.
  • Reputation. Look at what other clients have said about the senior care service and the individual carers (when available). Does the service have a good track record? See if the company has been rated by the Better Business Bureau, if it has industry accreditations, and above all, if previous and current clients have positive things to say about their experience.
  • Availability in your area. The best senior care platform in the world isn't much use if they don't have carers near you. Double-check that their services are offered in your area before you get too involved in the process. Once you've determined that it's available, be sure to ask how long you can expect it to take to be matched with a caregiver: in some areas, it can happen quickly, but in others it may take a month or more.
  • Rates and contracts. It's fairly common for a senior care service to have a minimum number of weekly hours, and pricing tends to start around $15-$20 per hour. Find out if your contract can be canceled or modified whenever you want.
  • Multiple caregivers. Ask if the service will pair you with the same caregiver from visit to visit or if you would possibly be working with multiple individuals. If the senior requiring care is sensitive to change, it might be a deal-breaker if you could possibly see a new face every time.

While it can feel a little sad or scary to look for senior care, it's well worth the time to get the help that allows you or your loved one to keep living life to the fullest. The experts at here at Top Consumer Reviews have done a deep dive into some of today's most popular services, so that you can connect with a reliable service and compassionate caregivers as soon as possible.

Compare Senior Care Services

Select any 2 Senior Care Services to compare them head to head

  • Right at Home
  • Visiting Angels
  • Home Instead
  • BrightStar Care
  • Home Helpers
  • Comfort Keepers
  • Always Best Care
  • Great AuPair
  • Synergy Home Care
  • Care
  • Sitter City
Right at Home vs Visiting Angels Right at Home vs Home Instead Right at Home vs BrightStar Care Right at Home vs Home Helpers Right at Home vs Comfort Keepers Right at Home vs Always Best Care Right at Home vs Great AuPair Right at Home vs Synergy Home Care Right at Home vs Care Right at Home vs Sitter City Visiting Angels vs Home Instead Visiting Angels vs BrightStar Care Visiting Angels vs Home Helpers Visiting Angels vs Comfort Keepers Visiting Angels vs Always Best Care Visiting Angels vs Great AuPair Visiting Angels vs Synergy Home Care Visiting Angels vs Care Visiting Angels vs Sitter City Home Instead vs BrightStar Care Home Instead vs Home Helpers Home Instead vs Comfort Keepers Home Instead vs Always Best Care Home Instead vs Great AuPair Home Instead vs Synergy Home Care Home Instead vs Care Home Instead vs Sitter City BrightStar Care vs Home Helpers BrightStar Care vs Comfort Keepers BrightStar Care vs Always Best Care BrightStar Care vs Great AuPair BrightStar Care vs Synergy Home Care BrightStar Care vs Care BrightStar Care vs Sitter City Home Helpers vs Comfort Keepers Home Helpers vs Always Best Care Home Helpers vs Great AuPair Home Helpers vs Synergy Home Care Home Helpers vs Care Home Helpers vs Sitter City Comfort Keepers vs Always Best Care Comfort Keepers vs Great AuPair Comfort Keepers vs Synergy Home Care Comfort Keepers vs Care Comfort Keepers vs Sitter City Always Best Care vs Great AuPair Always Best Care vs Synergy Home Care Always Best Care vs Care Always Best Care vs Sitter City Great AuPair vs Synergy Home Care Great AuPair vs Care Great AuPair vs Sitter City Synergy Home Care vs Care Synergy Home Care vs Sitter City Care vs Sitter City
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