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Home Instead Review

Thursday, July 18th

2024 Senior Care Service Reviews

Home Instead Review 4 Star Rating

Home Instead

4 Star Rating
  • World's largest home care franchise network: 1,200 locations around the world, 100,000+ clients and families
  • Available services include personal care, nurse-directed care, hospice support and more (depending on location)
  • Free care consultation
  • All caregivers are carefully screened, background checked, and insured
  • "A+" rated by the BBB

If you're looking for the largest home care franchise network - and one that also delivers excellent senior care, of course - Home Instead should be your first phone call. In operation since 1994 and partnered with the Honor brand, this company has more than 1,200 locations worldwide. More than 100,000 clients and families benefit from the services offered by Home Instead at any given time.

Many kinds of services on offer

All caregivers hired through Home Instead have been carefully screened and background checked, then insured. What can they do for you? Depending on where you live, you may have access to these Home Instead services:

  • Personal Care: assistance with bathing, grooming, dressing, and so on
  • Nurse-Directed Care: medication management, glucose checks, wound care
  • Hospice Support
  • Meal Prep and Housework
  • Transportation
  • Companionship

Care available in many locations

To arrange for senior care, your first step is to enter your zip code and find the Home Instead location serving your area. We tested two locations, one in the suburbs of a mid-range metro area in the Southeast and another in a more rural area about an hour from two larger cities - and we were very pleased to find franchise offices serving both areas. Take some time to explore the website of your local office: it may include details about the management team at that location or even client reviews. For our first location, its website displayed over 300 ratings and comments from clients, averaging almost 5 out of 5 stars (and we love that).

Get into the specifics

You can then reach out via phone or fill in the online inquiry form to start the process. The phone call will go over what you're looking for in senior care. Some locations can provide both nurse-directed and non-medical care, while others specialize just in the latter. That's also when you can get more specifics about the service in your area.

Best Senior Care Services

Services vary depending on where you live

For instance, in the rural zip code, we found out that they had a minimum number of 12 hours of care per week and a shift minimum of three hours - so we could have four days of three hours, three days of four hours, two days of six hours, you get the idea. There are no required contracts, and you can shift your service as needed, including pausing for a time (such as, if your loved one goes into the hospital for a while).

Great reputation for most office locations

Home Instead is "A+" rated by the Better Business Bureau and all of the franchise locations we looked at had an equally positive reputation. One thing that stood out to us was that a senior residence in the rural area we researched recommended Home Instead very strongly: the director there said that all of the caregivers coming into their facility from this company are fantastic, and added that compared with other senior care agencies, Home Instead does a better job of retaining their care givers. That's very important.

A few franchise offices aren't as good

But, Home Instead is kept from earning our #1 spot because of a few franchise locations whose reviews didn't quite live up to that high standard. While most offices we looked at had gotten mostly 4- and 5-star client ratings, the overall ratings (which came from clients in multiple locations) often only averaged 3.9 stars: not terrible, but not what we would hope to see. That happens when you have any franchised business, but it was enough to stop Home Instead from moving into our top position over the competition.

Big network = options for most seniors

Still, as the largest senior care network in the world, Home Instead may come through for you when other providers can't - and in general, you can expect to get compassionate, high-quality care here. You may want to double-check the ratings for your particular location, but we have no problem recommending Home Instead as a solid option for senior care.

Where Can You Find the Best Resources for Senior Care?

Let's face it: as our loved ones get older (or as we do!), it can be hard finding the right resources for care. Most people resist the idea of going to an independent or assisted living facility, preferring instead to "age in place" . In fact, that's what two-thirds of Americans surveyed have said they plan to do, year after year.

There can be some challenges to making that happen. We all know that as we age, physical decline is to be expected: our balance falters, our memory gets a little fuzzy, and we may need to use the bathroom more often. Also, older people often struggle with daily tasks, like cooking and doing laundry, and they need someone to lend a hand from time to time.

The Best Senior Care Services Compare Senior Care Services Compare Senior Care Service Reviews What are the best Senior Care Services Best Senior Care Service Reviews

Senior Care Service FAQ

As people age, it becomes more difficult to do tasks like housework, driving, cooking, getting up and down stairs, or following a medication regimen. Senior care is when a team or individual assists with fulfilling the needs of an elderly person. They help keep them safe and able to continue living a fulfilling life.
Someone is normally considered a senior by the time they reach the age of 65. This is mostly because 65 is when many people retire and when government benefits kick in. Most people don't consider themselves or loved ones a senior until they are at least 70 years of age or older.
Senior care can include anything that will benefit the individual needing assistance. This will be decided on a case-by-case basis, but might involve doing laundry, running errands, home organization, housekeeping, transportation, and more. Almost anything that will help the elderly live a productive life can be performed through senior care.
If you or a loved one are suffering from an inability to take care of yourself and your home like you used to, it's time to get help. It is a wonderful thing for family and friends to step in and do what they can, but over time this can become burdensome and may not always be reliable. Hiring a senior care service ensures that help is always readily available when needed without having to rely on other loved ones all the time.
Every person's needs are different, so you will be the one who decides how often a caregiver is needed. Sometimes they might visit a couple times a week to take care of grocery shopping or other essential duties around the house. Other times you need round-the-clock assistance and would hire a live-in caregiver to be there 24/7. There are many professionals with a range of flexibility who are available when you need them.
Most of the time, senior caregivers are over the age of 21. Depending on the agency you go with, the requirements they set for their candidates may differ slightly. You are able to set your own criteria for a caregiver and find someone who matches that. Some examples of qualifications include being CNA certified, first-aid certified, passing a company's senior care course, a nursing degree, experience working in a healthcare facility, and others. There is no such thing as a senior care license, so you'll find that the backgrounds and qualifications of candidates vary from person to person.
When hiring a caregiver, you will usually be able to choose from a range of professionals with different backgrounds. For experienced caregivers who will be performing regular duties, the cost will be higher than a new CNA looking to get started in their career field. Most senior caregivers come with their own hourly rate, which will play a part in deciding who you choose to hire. It's not uncommon to see hourly rates between $10 and $30.
Senior care companies make it easy to narrow down the list of available caregivers in your area. Using their online website, you'll be able to choose how soon you need to find a caregiver, your desired qualifications, the hours you need assistance, where you live, what you're willing to pay, and other important factors that will help filter through the pool of candidates. From there you can read bios of different caregivers and get a feel for who would be a good fit for you or your loved one. Some companies let you meet the caregiver or give them a trial run before hiring them on.
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Continued from above...

Plus, when friends and family aren't available, it can make it harder for everyone to feel comfortable with an at-home arrangement. Fortunately, senior care services can fill that gap, for everything from simple companionship a few times a week to more in-depth services like bathing and transferring from bed to chair and back again.

Having a care provider you can rely on is invaluable, whether you're the one receiving the help or the one getting the updates that yes, your beloved family member really is doing fine from day to day. But, we're all too familiar with some of the horror stories in the news - about senior citizens being taken advantage of (or worse) by those who were supposed to be there to help. It can make choosing a senior care service pretty nerve-wracking.

However, there are some amazing services out there with fantastic reputations. How do you sort out the good ones from the bad? Here are some criteria that can guide your decision-making:

  • Care provider screening process. What is done to evaluate the people they hire? Background checks should be the bare minimum.
  • Reputation. Look at what other clients have said about the senior care service and the individual carers (when available). Does the service have a good track record? See if the company has been rated by the Better Business Bureau, if it has industry accreditations, and above all, if previous and current clients have positive things to say about their experience.
  • Availability in your area. The best senior care platform in the world isn't much use if they don't have carers near you. Double-check that their services are offered in your area before you get too involved in the process. Once you've determined that it's available, be sure to ask how long you can expect it to take to be matched with a caregiver: in some areas, it can happen quickly, but in others it may take a month or more.
  • Rates and contracts. It's fairly common for a senior care service to have a minimum number of weekly hours, and pricing tends to start around $15-$20 per hour. Find out if your contract can be canceled or modified whenever you want.
  • Multiple caregivers. Ask if the service will pair you with the same caregiver from visit to visit or if you would possibly be working with multiple individuals. If the senior requiring care is sensitive to change, it might be a deal-breaker if you could possibly see a new face every time.

While it can feel a little sad or scary to look for senior care, it's well worth the time to get the help that allows you or your loved one to keep living life to the fullest. The experts at here at Top Consumer Reviews have done a deep dive into some of today's most popular services, so that you can connect with a reliable service and compassionate caregivers as soon as possible.

Compare Senior Care Services

Select any 2 Senior Care Services to compare them head to head

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  • Right at Home
  • Visiting Angels
  • Home Instead
  • BrightStar Care
  • Home Helpers
  • Comfort Keepers
  • Always Best Care
  • Great AuPair
  • Synergy Home Care
  • Care
  • Sitter City
Right at Home vs Visiting Angels Right at Home vs Home Instead Right at Home vs BrightStar Care Right at Home vs Home Helpers Right at Home vs Comfort Keepers Right at Home vs Always Best Care Right at Home vs Great AuPair Right at Home vs Synergy Home Care Right at Home vs Care Right at Home vs Sitter City Visiting Angels vs Home Instead Visiting Angels vs BrightStar Care Visiting Angels vs Home Helpers Visiting Angels vs Comfort Keepers Visiting Angels vs Always Best Care Visiting Angels vs Great AuPair Visiting Angels vs Synergy Home Care Visiting Angels vs Care Visiting Angels vs Sitter City Home Instead vs BrightStar Care Home Instead vs Home Helpers Home Instead vs Comfort Keepers Home Instead vs Always Best Care Home Instead vs Great AuPair Home Instead vs Synergy Home Care Home Instead vs Care Home Instead vs Sitter City BrightStar Care vs Home Helpers BrightStar Care vs Comfort Keepers BrightStar Care vs Always Best Care BrightStar Care vs Great AuPair BrightStar Care vs Synergy Home Care BrightStar Care vs Care BrightStar Care vs Sitter City Home Helpers vs Comfort Keepers Home Helpers vs Always Best Care Home Helpers vs Great AuPair Home Helpers vs Synergy Home Care Home Helpers vs Care Home Helpers vs Sitter City Comfort Keepers vs Always Best Care Comfort Keepers vs Great AuPair Comfort Keepers vs Synergy Home Care Comfort Keepers vs Care Comfort Keepers vs Sitter City Always Best Care vs Great AuPair Always Best Care vs Synergy Home Care Always Best Care vs Care Always Best Care vs Sitter City Great AuPair vs Synergy Home Care Great AuPair vs Care Great AuPair vs Sitter City Synergy Home Care vs Care Synergy Home Care vs Sitter City Care vs Sitter City
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