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Leslie's Review

Sunday, June 20th

2021 Swimming Pool Supply Store Reviews

Leslie's Review 3.5 Star Rating


3.5 Star Rating
  • "A+" rating from the Better Business Bureau
  • 30-day return policy
  • Free shipping on all orders
  • Earn money back through Leslie's Rewards Program

Leslie's was founded in 1963 in North Hollywood, California. They are one of the biggest direct-to-customer pool and spa care brands with over 930 brick-and-mortar locations throughout the United States. In addition to selling pool equipment online, they offer certified installation and repair services. Unfortunately, people don't have great things to say about their experiences with this company whether they've shopped online or in-store.

Huge selection, huge prices

Whether you're looking for some pool floaties or the pool itself, Leslie's has you covered. They sell hundreds of products within the categories of pool chemicals, covers, equipment, maintenance, parts, and lifestyle. Leslie's literally has just about everything that could go with a pool, but what they are lacking is competitive pricing. Nothing here is "cheap" and can probably be found for a better price elsewhere. This is a common complaint from customers. Luckily all orders within the United States ship for free. And if you are really wanting to save a dollar or two, you can get $10 off your first order if you subscribe to Leslie's email list with exclusives about new arrivals, sales, and more.

On-site pool services

Leslie's offers a pool repair service in many areas of the US. They are available 7 days a week for things like safety fence installation, cleaning filters, installing pumps, draining your pool, winterizing pools, and much more. Simply provide your name, email, phone number, zip code, and desired service through an online form, and someone from Leslie's will contact you.

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Rewards program

In 2014, Leslie's launched a rewards program that gives back to customers who loyally shop with them. For every dollar spent, customers can earn one point through their free Leslie's Rewards account. For every 200 points you earn, you receive $5 that can be applied to any in-store or online purchase. Rewards are good for 60 days once they are earned.

Return within 30 days

If you need to return a pool product for any reason, you have 30 days to do so under Leslie's return policy. Limitations to this policy include certain chemicals, hazardous materials like sanitizing chemicals, acids, or paint, opened pool liners or covers, and any used or installed equipment. All online returns are subject to a $15 return shipping fee.

Customers are not fans

Even though the Better Business Bureau gives Leslie's an "A+" rating, feedback from customers is almost 100% negative. People have had a hard time with customer service, paid for orders that never shipped, and there are many complaints about feeling "ripped off" by prices that are significantly higher than can be found at other pool supply stores. It's hard to reconcile how many negative things can be found about this company, so they've received an average rating from us.

Where Can You Buy the Best Swimming Pool Supplies?

Owning your own swimming pool is so much fun, but can also be a lot of work. Soaking up the sun while sipping on your favorite drink as you float around in the crystal clear water doesn't necessarily come for free. You need to maintain the balance of the pool chemicals, take care that the tile and liner are in good working order, remove leaves and debris, and cover it in the off season.

In addition to the necessary steps it takes to keep a pool clean and usable, you also want it to be enjoyable for yourself and guests. Whether it be installing a slide, finding a giant lounge chair shaped like a banana, or having pool noodles for the kids, you need a go-to store for all your toys and pool products. Half the fun of a pool is all the accessories that come with it, so finding something exciting for all ages is important.

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Continued from above...

Getting all the essentials for a swimming pool is no easy task if you're trying to shop in-store. Most stores carry a very limited supply of toys, cleaners, covers, and other important pool products. Your best bet is to shop online from a retailer that can provide all the necessary equipment that pool owners need. With a click of a few buttons you can find everything pool related from salt to an industrial pool vacuum and have it delivered right to your house.

When deciding where to purchase supplies for your swimming pool, here are a few important things to consider:

  • Cost. How does the cost of pool supplies compare against other retailers? Running a pool is expensive enough, so you'll want to find somewhere that doesn't make you feel like you're overspending.
  • Selection. Finding a pool supply store that provides all the nitty gritty essentials to keep a pool clean and safe as well as a variety of pool toys is important. It would be great to have a go-to store that supplies everything you could possibly need for your pool now and in the future.
  • Return Policy. If you aren't satisfied with the pool products, are you able to return them for a full refund? Are there certain limitations that make it hard to return or exchange items?

TopConsumerReviews.com has reviewed and ranked the best online swimming pool supply stores to buy from. We hope this information helps you find the products you need to enjoy your pool and keep it clean and safe!

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