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Pool Supply World Review

Thursday, October 6th

2022 Swimming Pool Supply Store Reviews

Pool Supply World Review 1.5 Star Rating

Pool Supply World

1.5 Star Rating
  • Huge inventory of in-stock products
  • Free ground shipping
  • 30-day return policy

Pool Supply World was founded in 2006 as a leading ecommerce retailer of pool and spa supplies based out of Phoenix, Arizona. Although Pool Supply World aims to offer "world-class customer service" and high quality products, most customers would agree that the company falls short. Over the past few years, Pool Supply World has managed to create a lot of unhappy customers who have felt cheated by the company.

Thorough inventory

The list of products at Pool Supply World are what you would expect to find at any pool supply store. The complete list of categories includes:

  • Chlorine
  • Pumps
  • Cleaners
  • Filters
  • Parts & Hardware
  • Pools

Within these categories are many subcategories that include things like pool toys, paints, diving boards, patio furniture, water testing, and more. We were pleased to find that they had available inventory for all the categories we found. Nothing came up empty or out-of-stock. You can also view customer reviews on some of the products, but since there are usually only 1 or 2 at the most and the majority of products haven't been reviewed, this isn't entirely helpful.

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Slightly overpriced

When comparing the prices at Pool Supply World to those at other competing companies, they seem to be a bit on the higher end. For example, a simple, plastic green outdoor chair costs $45, but you could easily get something like this for half the price elsewhere. A tiny rack for small hand towels goes for $73 and a single pool noodle for $32 (!). Not everything is outrageously priced, but it's a good idea to compare the item you're looking at with another company before making a purchase. If you sign up for their email list, you'll get $10 off your next purchase of $150 or more and shipping is always free.

30 days to change your mind

If you change your mind about the order you make through Pool Supply World, you have 30 days to send it back for a replacement or refund. There are limitations to this which include certain chemicals, custom orders, opened pool liners or covers, and used or installed equipment. Anything sent back must be in new condition in the original, unopened packaging. All online orders are also subject to a $15 return shipping fee.

Customers regret patronizing this business

Pool Supply World has an "F" rating from the Better Business Bureau. The reason listed for this is "concerns with the business's practices." We aren't surprised by this, seeing as how almost all customer reviews over the past couple of years reflect poorly on the business. Some describe it as the "single worst experience I've ever had online shopping." Ouch. Common issues include ordering products that never arrive, receiving knock-off products of what they saw online, and big restocking fees. Nearly every person who has left a review for this company regrets ever doing business with them, so we recommend shopping at a higher-ranked pool supply store.

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Where Can You Buy the Best Swimming Pool Supplies?

Owning your own swimming pool is so much fun, but can also be a lot of work. Soaking up the sun while sipping on your favorite drink as you float around in the crystal clear water doesn't necessarily come for free. You need to maintain the balance of the pool chemicals, take care that the tile and liner are in good working order, remove leaves and debris, and cover it in the off season.

In addition to the necessary steps it takes to keep a pool clean and usable, you also want it to be enjoyable for yourself and guests. Whether it be installing a slide, finding a giant lounge chair shaped like a banana, or having pool noodles for the kids, you need a go-to store for all your toys and pool products. Half the fun of a pool is all the accessories that come with it, so finding something exciting for all ages is important.

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Swimming Pool Supply Store FAQ

There seem to be an infinite number of things you can buy to make your swimming pool extra safe and fun! You can buy new pool liners, pool covers, vacuum hoses, floaties, diving boards, slides, chemicals, and even outdoor furniture. Anything you need for your new pool can be purchased online at most swimming pool supply stores.
You don't have to go all out right when you get a pool. You might want to start with the basic necessities like pool chemicals, water test strips, a shock treatment, a filter cleaner, a vacuum, and a pool cover. Once you've gotten used to maintaining your pool, you can add fun toys for people to enjoy, a slide, diving board, and even furniture to lounge on while you aren't in the pool. When purchasing a pool, talk with a customer service agent about everything needed to maintain it and you can quickly order all of it online.
There are a lot of great articles online to help you balance your pool chemicals. In addition, the chemicals you purchase will come with directions to follow to ensure maximum effectiveness and safety. Test strips will tell you if your pool is ready to swim in! Once you get the hang of it, you'll find that managing your pool chemicals isn't too difficult.
Anytime a part to your pool breaks, it should be replaced. This shouldn't happen very often though. For the most part, if you buy pool supplies and store them properly, they should last many years. Every once in a while you might have some toys break or wear out, so it's fun to get something new. The only products you'll need to refill and buy somewhat continually are your chemicals, test strip kits, and other treatments to keep your pool clean.
If you try to buy everything you might possibly want or need for your pool at once, it will be pricey. However, individual pool products don't cost much. Once you get everything you need, your maintenance cost as far as buying new supplies will be minimal. Some of the most expensive products you can buy besides the pool itself is outdoor furniture. These pieces create a relaxing atmosphere for yourself and guests on a sunny day outside. But they aren't totally necessary, so you can still enjoy your swimming pool without them!
Yes! When you purchase pool supplies online, you'll have them delivered straight to your door in about a week. If you're shopping online from a pool supply store that has a brick-and-mortar location near you, you might be able to save some money on shipping if you want to buy from their website and do an in-store pickup. Either way, getting the pool supplies you need could not be more convenient!
The selection of pool supplies you'll find online is much more extensive than what you'll get at any physical location. You can compare prices between companies and even buy from more than one store without having to leave your house! You don't have to worry about making a trip to the store and finding the product you needed is out-of-stock. You can also score better deals online if you take advantage of sales or periodic discount codes that are listed.
Yes! Most pool supply stores have a 30- or 60-day return policy. This means that if you don't use the products you purchase and change your mind about them, you can send them back for a full refund. If you've already installed or used the products, you won't be able to get your money back unless they are defective or missing parts.
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Continued from above...

Getting all the essentials for a swimming pool is no easy task if you're trying to shop in-store. Most stores carry a very limited supply of toys, cleaners, covers, and other important pool products. Your best bet is to shop online from a retailer that can provide all the necessary equipment that pool owners need. With a click of a few buttons you can find everything pool related from salt to an industrial pool vacuum and have it delivered right to your house.

When deciding where to purchase supplies for your swimming pool, here are a few important things to consider:

  • Cost. How does the cost of pool supplies compare against other retailers? Running a pool is expensive enough, so you'll want to find somewhere that doesn't make you feel like you're overspending.
  • Selection. Finding a pool supply store that provides all the nitty gritty essentials to keep a pool clean and safe as well as a variety of pool toys is important. It would be great to have a go-to store that supplies everything you could possibly need for your pool now and in the future.
  • Return Policy. If you aren't satisfied with the pool products, are you able to return them for a full refund? Are there certain limitations that make it hard to return or exchange items?

TopConsumerReviews.com has reviewed and ranked the best online swimming pool supply stores to buy from. We hope this information helps you find the products you need to enjoy your pool and keep it clean and safe!

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