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Saturday, June 19th
Pools Etc doesn't provide much information about themselves, but according to the Better Business Bureau, they were founded in 2012. They also go by the name Recreation Discount Wholesale Inc. since they sell more than just pool supplies. Unfortunately Pools Etc hasn't fared well with customers over the past few years and seems to have some serious customer service issues.
Something unique about Pools Etc is that their inventory goes way beyond pool supplies. The categories you can shop from include swimming pools, pool supplies, spas, commercial products, saunas, outdoor, game room, exercise and fitness, and replacement parts. So, in addition to pool parts, you could buy an air hockey table, outdoor grill, fire pit, or rowing machine. However, the options for all products are pretty slim and some product pages provide zero results or are out-of-stock.
Impressive selection of pool supplies
For pool supplies specifically, Pools Etc has an impressive selection. There are over 35 categories of pool supplies alone and most of them are in-stock and ready to ship. You can filter the results by brand, size, original manufacturer, color, and more. You're sure to easily narrow down nearly any product you might need at Pools Etc Prices are decent, but slightly higher than what you might find elsewhere.
Domestic orders ship for free, but there are additional shipping charges for orders sent to Hawaii and Alaska. Pools Etc says to allow for products to arrive within 30 days since they are distributed from a network of warehouses, but most should arrive within 5-10 days.
20% restocking fees
Like most pool supply stores, Pools Etc will accept returns for any reason within 30 days of purchase. We recommend reading their list of items that are excluded from this policy, including alarms, chemicals, pool liners, paint, slides, any used items, and several others. Any items sent back must be in their original packaging and in new condition. The real kicker is that all approved returns are subject to a 20% restocking fee, which is pretty expensive.
Recent decline in customer satisfaction
Unfortunately, Pools Etc is not rated by the Better Business Bureau, but their parent company, Recreation Discount Wholesale Inc. has an "F" rating. The reason for this low score is due to a series of complaints filed against the business that were ignored and unresolved. In the last couple of years, customers have given mostly poor feedback about the company because of extremely show shipping times, orders paid for and not received, shipping the wrong products, and disappointing customer service. On the flip side, customers who purchased items from Pools Etc in 2019 and earlier seem to have had mostly good experiences. Due to the low Better Business Bureau rating and more recent negative customer feedback, we don't suggest relying on Pools Etc. for your pool supplies.
Owning your own swimming pool is so much fun, but can also be a lot of work. Soaking up the sun while sipping on your favorite drink as you float around in the crystal clear water doesn't necessarily come for free. You need to maintain the balance of the pool chemicals, take care that the tile and liner are in good working order, remove leaves and debris, and cover it in the off season.
In addition to the necessary steps it takes to keep a pool clean and usable, you also want it to be enjoyable for yourself and guests. Whether it be installing a slide, finding a giant lounge chair shaped like a banana, or having pool noodles for the kids, you need a go-to store for all your toys and pool products. Half the fun of a pool is all the accessories that come with it, so finding something exciting for all ages is important.
Getting all the essentials for a swimming pool is no easy task if you're trying to shop in-store. Most stores carry a very limited supply of toys, cleaners, covers, and other important pool products. Your best bet is to shop online from a retailer that can provide all the necessary equipment that pool owners need. With a click of a few buttons you can find everything pool related from salt to an industrial pool vacuum and have it delivered right to your house.
When deciding where to purchase supplies for your swimming pool, here are a few important things to consider:
TopConsumerReviews.com has reviewed and ranked the best online swimming pool supply stores to buy from. We hope this information helps you find the products you need to enjoy your pool and keep it clean and safe!
Select any 2 Swimming Pool Supply Stores to compare them head to head
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