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Your Pool HQ Review

Thursday, October 6th

2022 Swimming Pool Supply Store Reviews

Your Pool HQ Review 2.5 Star Rating

Your Pool HQ

2.5 Star Rating
  • 30-day return policy
  • Big selection of pool and spa supplies
  • Competitive pricing

YourPoolHQ was started in 2010. They provide very little information about themselves on their website, so we don't know much about their management, mission, or company history. Their bread and butter is spa and pool supplies, so this is the majority of what you'll find here. They also sell gaming tables that could be used in a pool house or for other recreational purposes.

Big selection

Shopping online at YourPoolHQ is not as straightforward as one might hope. Their website is a bit crowded and overwhelming, so it would help to know exactly what you're looking for so you can use the search bar to find it directly. The product categories you can shop from include spa supplies, parts, pool supplies, the pool house, commercial supplies, and winter covers. There are hundreds of products within each category, so luckily YourPoolHQ probably has you covered with all the pool essentials.

Discounted pricing

Prices for pool supplies from YourPoolHQ are competitive. Most products are labeled with a sale sticker and are slightly discounted. Customers can also leave reviews for products to give you a better idea of whether or not they're worth the money. Unfortunately, the majority of listings don't have any customer reviews, so they aren't as helpful as they could be.

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Order cancellation fees

YourPoolHQ ships to everywhere in the United States except Alaska and Hawaii. Their typical shipment times are 2-5 business days. If customers cancel an order, they are subject to a 10% cancellation fee. This has been an issue for people who wait much longer than 2-5 days to receive their order, are forced to purchase it from another company, and then are charged a cancellation fee by YourPoolHQ.

15% restocking fees

To return items to YourPoolHQ, customers need to obtain an RGA (return goods authorization) by filling out an online form. You can only send items back for a refund within 30 days of purchase and they must be in new, unused, and unopened condition. A 15% restocking fee will be charged on all returns, which could be a hefty amount if you bought a large item. Like most other pool supply companies, there are exclusions to the return policy which include chemicals, used items, automatic pool cleaners, electronic components, and custom orders.

Not reliable

YourPoolHQ is on the Better Business Bureau's naughty list with a lousy "F" rating. They've had a series of complaints filed against the business, most of which have not been resolved. People who want to cancel orders or get updates on the status of their shipments find that customer service is extremely difficult to reach. After weeks, many customers are concerned after having not received their orders and end up having to shop elsewhere. Keep that in mind if you choose to order from YourPoolHq.

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Where Can You Buy the Best Swimming Pool Supplies?

Owning your own swimming pool is so much fun, but can also be a lot of work. Soaking up the sun while sipping on your favorite drink as you float around in the crystal clear water doesn't necessarily come for free. You need to maintain the balance of the pool chemicals, take care that the tile and liner are in good working order, remove leaves and debris, and cover it in the off season.

In addition to the necessary steps it takes to keep a pool clean and usable, you also want it to be enjoyable for yourself and guests. Whether it be installing a slide, finding a giant lounge chair shaped like a banana, or having pool noodles for the kids, you need a go-to store for all your toys and pool products. Half the fun of a pool is all the accessories that come with it, so finding something exciting for all ages is important.

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Swimming Pool Supply Store FAQ

There seem to be an infinite number of things you can buy to make your swimming pool extra safe and fun! You can buy new pool liners, pool covers, vacuum hoses, floaties, diving boards, slides, chemicals, and even outdoor furniture. Anything you need for your new pool can be purchased online at most swimming pool supply stores.
You don't have to go all out right when you get a pool. You might want to start with the basic necessities like pool chemicals, water test strips, a shock treatment, a filter cleaner, a vacuum, and a pool cover. Once you've gotten used to maintaining your pool, you can add fun toys for people to enjoy, a slide, diving board, and even furniture to lounge on while you aren't in the pool. When purchasing a pool, talk with a customer service agent about everything needed to maintain it and you can quickly order all of it online.
There are a lot of great articles online to help you balance your pool chemicals. In addition, the chemicals you purchase will come with directions to follow to ensure maximum effectiveness and safety. Test strips will tell you if your pool is ready to swim in! Once you get the hang of it, you'll find that managing your pool chemicals isn't too difficult.
Anytime a part to your pool breaks, it should be replaced. This shouldn't happen very often though. For the most part, if you buy pool supplies and store them properly, they should last many years. Every once in a while you might have some toys break or wear out, so it's fun to get something new. The only products you'll need to refill and buy somewhat continually are your chemicals, test strip kits, and other treatments to keep your pool clean.
If you try to buy everything you might possibly want or need for your pool at once, it will be pricey. However, individual pool products don't cost much. Once you get everything you need, your maintenance cost as far as buying new supplies will be minimal. Some of the most expensive products you can buy besides the pool itself is outdoor furniture. These pieces create a relaxing atmosphere for yourself and guests on a sunny day outside. But they aren't totally necessary, so you can still enjoy your swimming pool without them!
Yes! When you purchase pool supplies online, you'll have them delivered straight to your door in about a week. If you're shopping online from a pool supply store that has a brick-and-mortar location near you, you might be able to save some money on shipping if you want to buy from their website and do an in-store pickup. Either way, getting the pool supplies you need could not be more convenient!
The selection of pool supplies you'll find online is much more extensive than what you'll get at any physical location. You can compare prices between companies and even buy from more than one store without having to leave your house! You don't have to worry about making a trip to the store and finding the product you needed is out-of-stock. You can also score better deals online if you take advantage of sales or periodic discount codes that are listed.
Yes! Most pool supply stores have a 30- or 60-day return policy. This means that if you don't use the products you purchase and change your mind about them, you can send them back for a full refund. If you've already installed or used the products, you won't be able to get your money back unless they are defective or missing parts.
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Continued from above...

Getting all the essentials for a swimming pool is no easy task if you're trying to shop in-store. Most stores carry a very limited supply of toys, cleaners, covers, and other important pool products. Your best bet is to shop online from a retailer that can provide all the necessary equipment that pool owners need. With a click of a few buttons you can find everything pool related from salt to an industrial pool vacuum and have it delivered right to your house.

When deciding where to purchase supplies for your swimming pool, here are a few important things to consider:

  • Cost. How does the cost of pool supplies compare against other retailers? Running a pool is expensive enough, so you'll want to find somewhere that doesn't make you feel like you're overspending.
  • Selection. Finding a pool supply store that provides all the nitty gritty essentials to keep a pool clean and safe as well as a variety of pool toys is important. It would be great to have a go-to store that supplies everything you could possibly need for your pool now and in the future.
  • Return Policy. If you aren't satisfied with the pool products, are you able to return them for a full refund? Are there certain limitations that make it hard to return or exchange items?

TopConsumerReviews.com has reviewed and ranked the best online swimming pool supply stores to buy from. We hope this information helps you find the products you need to enjoy your pool and keep it clean and safe!

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