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Monday, February 10th
Your Pool HQ is kind of a mysterious company with little to no information about their background. What you see is what you get here, since all we can find is some information on basic company policies and a website stacked with pool and sauna supplies. Every once in a while you'll find an item with a customer review, but even this is really scarce and you won't find it often.
Distracting website
Your Pool HQ has a bit of a messy website. It's easy enough to figure out how to shop their categories of products, but there are a lot of distracting product highlights on all their pages that make it feel a little overwhelming. Some of their inventory is low depending on the area. They don't have much by way of pool loungers, handrails, or certain lighting equipment, but otherwise they have enough to take care of most people's needs.
Industry standard prices
At the time of this review, Your Pool HQ was running a seasonal savings event where you could provide your email for a discount code that saves you $10 if you spend over $100. It's not much, but when it comes to maintaining a pool every bit helps. You won't find a price match guarantee here, but the cost of most supplies seems similar to what we've seen from their competitor's sites. The price of shipping will depend on your location and what you're purchasing.
Restocking fees
You'll have a 30-day window to return any merchandise to Your Pool HQ that you change your mind about. It will need to be in new, unused, and unopened condition to qualify for a refund, minus shipping charges. However, you'll also have to pay a 15% restocking fee on anything you send back.
Chat online or by phone
You can chat directly with customer service on Your Pool HQ's website or call them on the phone if you need any type of assistance. We've seen customer service respond to complaints and concerns on third-party websites, so we'd hope they'd be responsive when you reach out to them directly.
Dissatisfied buyers
Your Pool HQ is another supplier with a lousy "F” rating from The Better Business Bureau (BBB). There's a current alert for the business indicating that there has been a pattern of complaints from people who don't receive the orders they've paid for. The BBB hadn't heard back from Your Pool HQ, so that's not a good sign. Overall customers seem generally dissatisfied with their purchases because customer service is difficult to deal with when they either don't receive their items or they come damaged.
Not a top option
Besides a decent selection of pool supplies, there's nothing we are overly impressed with at Your Pool HQ. You likely won't get the best prices out there, restocking fees are a pain, and we aren't sure how reliable the company is with getting you the correct order in a reasonable amount of time. Your Pool HQ is just another bottom-of-the-barrel swimming pool supply store we'd recommend avoiding.
If you own a swimming pool, you know that it's not just a place for a relaxing swim - it's also a lot of work. You have to remove debris, continually balance the chemicals, brush the walls to prevent algae and bacteria, filter the water, and more. Floating around while you soak up the sun doesn't come for free.
In addition to the supplies you need for regular pool maintenance, you may want to add pool toys and loungers for your guests of all ages to enjoy. Or even upgrade your patio furniture to provide the best, most relaxing experience. Some people choose to add waterfalls to their pool or slides to make it as fun as possible. It may come as no surprise that many people have turned to the internet to buy their swimming pool supplies.
There are many reasons why online swimming pool purchases have become so popular. First, the convenience of online shopping can't be denied. With just a few clicks, you can browse through extensive catalogs of swimming pool supplies from the comfort of your own home - or on the go. This eliminates the need to visit physical stores, saving you both time and effort. Moreover, online stores are open 24/7, which lets you shop whenever it's most convenient for you.
Shopping online also lets you make more informed purchasing decisions. With detailed product descriptions, customer reviews, and comparison tools, you can assess the quality, functionality, and suitability of swimming pool supplies before making a purchase. This goes a long way toward removing the uncertainty often associated with buying products sight unseen.
Undoubtedly, the vast assortment of swimming pool products available online is another reason driving its popularity. Unlike traditional stores limited by physical space, online retailers can offer an extensive range of swimming pool supplies, catering to diverse needs and preferences. Whether you seek basic maintenance equipment, advanced cleaning solutions, or luxurious pool accessories, you can typically find whatever you need online, and often at prices better than at local stores.
Trying to shop in-store for your pool supplies not only takes more time, but it also limits your options. There's nothing more frustrating than getting to the store only to find out that they've got the chlorine you forgot you needed, but they're out of the filter cartridges you actually came for. It's so much more efficient to quickly jump online and find a retailer that has everything you need in one place. This way you can compare prices between stores and you won't even have to leave your couch (or pool deck).
It's important to find a reliable, affordable pool supplier so that owning a pool is more fun than work at the end of the day. When deciding which company to shop from, take the following things into consideration:
Top Consumer Reviews has reviewed and ranked the best companies that sell pool supplies online. We hope this information helps you find everything you need to maintain your pool and enjoy it to its fullest!
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