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The Best Ticket Brokers

Where’s the Best Place to Find and Buy Tickets?

Are you looking for tickets for game day? Or how about your favorite musical group? Adding fun events to your calendar is a great way to break up a monotonous, day-a to-day routine, and have something to look forward to. For many people, this is a big sporting event, upcoming concert, comedian act, or other show of some kind. Attending a live game or performance is exhilarating and allows you to be a part of something you love.

As you know, obtaining event tickets can be a challenge. No one really even has time to call and wait on hold trying to talk to someone at a box office to reserve tickets and standing in line for hours, is out of the question. Thankfully there are quite a few ticket marketplaces that allow you to quickly jump online, view upcoming events and performances, and claim your tickets right away.

Friday, May 20th

2022 Ticket Broker Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Tickets For Less Review 5 Star Rating

Tickets For Less

5 Star Rating
  • "A+" Better Business Bureau rating
  • 100% Fansurance Guarantee
  • No added fees on orders
  • 8 delivery method options
  • Helpful and easy-to-reach customer service
Top Consumer Reviews Best-In-Class Blue Ribbon Award

Tickets For Less works with sports facilities, college athletic departments, professional teams, venues, and fans to improve the live event-going experience. The company began in 2004 when the founder, Dan Rouen, had to sell his tickets to a Kansas Jayhawks game that he couldn't attend. When he made a profit on them, he had the idea to start Tickets For Less where buyers and sellers can benefit each other for exciting events throughout the world.

Solid ticket availability

The main categories featured through Tickets For Less include MLB, NFL, NBA, NCAA, concerts, and theater. Customers can search artists, teams, or venues if they already know what they're looking for. For local events, you can provide your location and see a list of upcoming ticket availability. Their platform is similar to what you'll find through other ticket brokers - you'll see a list of tickets from least to most expensive, a seat map of the venue with how many tickets are available in each section, important delivery and venue notes, and an estimated subtotal.

No service fees - ever

The best part and most unique thing about Tickets For Less is that they never charge service fees. Can you believe it? There might be a minor delivery fee of a few dollars, but this is nothing compared to the 25% - 40% in service fees charged by most other ticket brokers. The lack of service fees here makes this one of the most affordable places to buy tickets by far.

8 delivery methods

There are quite a few delivery methods for getting tickets here. They include e-tickets, instant download, mobile e-tickets, flash seats, electronic transfer, special delivery, FedEx shipping, or local office pickup. Tickets For Less provides a helpful page to explain how each of these options work so you know exactly what to expect.

Best Ticket Brokers

Accessible customer service

The customer service number to reach Tickets For Less is displayed right on the top of their webpage, which we appreciate. Rather than trying to hide their contact information and make it difficult to reach them, Tickets For Less is readily available to help in any way they can. You can either call them or use their online contact form.

Shop with confidence

Tickets For Less has a Fansurance Guarantee that covers 5 aspects of a purchase:

  1. Guaranteed no-risk purchases
  2. They'll refund tickets if an event is permanently canceled
  3. You can purchase with confidence
  4. Tickets are authentic and legitimate
  5. You'll receive tickets in time for the event

What's not to love?

The customer reviews for Tickets For Less blow their competitors out of the water. Not only is it hard to find a ticket broker company with an "A+" Better Business Bureau rating like they have, but also thousands of customer reviews resulting in an average of nearly 5 out of 5 stars. People are most thrilled with the fact that there are no additional fees added, but this company also delivers as promised, makes it easy to score great seats, and has a fantastic customer service team. What's not to love? Tickets For Less has easily earned our highest rating.

Ticket City Review 4.5 Star Rating

Ticket City

4.5 Star Rating
  • "A+" Better Business Bureau rating
  • 100% ticket guarantee
  • Customer service available 7 days a week
  • Over 30 years of experience

TicketCity has helped over 1 million people purchase tickets to their favorite sports, concerts, and theater events. They provide access to over 100,000 live events in addition to resources like parking passes, hospitality access, hotel rooms near your venue, all-inclusive event packages, and more. TicketCity has over 30 years of experience as well as an "A+" rating from the Better Business Bureau.

Find "hot" events near you

TicketCity has a big selection of ticket options that you can find by selecting the biggest city near you. A list of "hot" events will be shown that you can browse. You'll see the order of upcoming events and can buy tickets directly from there. TicketCity shows you the weather in that city and gives an overview of the major venues in the area with a list of top-selling events and nearby cities that also have upcoming games and shows. Why not make a whole vacation of it?

Competitive service fees

The service fees charged on top of ticket prices by TicketCity are industry competitive. For better or for worse, you'll be charged about 25% of the ticket price in fees at checkout. For example, if you're buying an $81 ticket to a theater performance, you can expect an additional cost of $24.30 to be tacked on at the end. This covers the business operations necessary to offer a wide selection of tickets to nationwide events.

Select seats easily

When buying tickets to an event, a helpful map is displayed where you can hover over different sections of the venue to see a price range for those seats. Then you can choose the quantity of tickets you want and start browsing the cost of individual seats that are available. You'll see an estimated ship date for the tickets so you know when you can expect them at the latest. However, some tickets come with instant download or electronic transfer that take place right away.

Best Ticket Brokers

Authenticity guarantee

Once you've confirmed an order through TicketCity, their guarantee goes into place ensuring that your online transaction is safe, your tickets will be delivered prior to your event, and they will provide valid entry. If this doesn't happen, TicketCity will provide the customer with comparable or better tickets than what they ordered or a refund.

Accessible customer service

There are quite a few ways to reach TicketCity's customer service if you need to. Their agents are available 7 days a week (8 am - midnight CST) through email support, live chat, or by phone. If you can't reach them through one of those channels, TicketCity suggests messaging them on Twitter.

Refunds for canceled events

The only reason a customer would qualify for a refund through TicketCity (besides an issue between the buyer and seller) is if the event is canceled. In this case, a refund of the purchase price will be provided as long as tickets are returned within 10 days after a refund is offered. Postponed or rescheduled events are not refunded since the tickets are valid for a later date and you cannot cancel or exchange tickets after orders are submitted.

Reliable and easy to use

TicketCity is a reliable place to find tickets for all types of entertainment. They have an "A+" rating from the Better Business Bureau and good reviews from customers. One of their strong points is their customer service, which is something a lot of people praise TicketCity for. People say the tickets and selections are often better than what can be found through any other company and it's extremely easy to use TicketCity's platform. This is one of the best places to get tickets online.

Tickets Expert Review 4 Star Rating

Tickets Expert

4 Star Rating
  • Sign up to receive flash sale notifications and save up to 20%
  • 100% worry-free guarantee
  • Sleek platform
  • High customer ratings

Tickets Expert is a great go-to place for sports, concerts, and theater. They are a fan exchange marketplace that helps people get tickets far in advance or last-minute for both local and large-scale events. Their platform is transparent and easy to use, making this a favorite option for many people wanting to quickly purchase tickets online.

Intuitive platform

Using Tickets Expert's platform is intuitive. If you're hoping to score tickets to something specific, you can easily type in the artist, venue, or team into the search bar and get a list of options right away. The platform will also use your location (or you can manually provide it) to show you a list of upcoming events nearby. We found everything from minor theater productions to big college games.

Easy to understand ticket info

Once you click on an event you want to attend, Tickets Expert will show a list of available tickets by row and section and how many tickets are available at a given price. Everything is displayed in order from least to most expensive and you can view where your seats will be on a map to see how close you'll be to the stage. Customers can see the delivery method for their tickets and read important information about the venue they're attending before heading off the event.

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Sign up for flash sale notifications

The service fees through Tickets Expert are comparable to other retailers. They're not fun, but everyone has them. They are closer to 25% of the ticket price, which is slightly lower than what we've seen through some other ticket brokers. If you want the chance to save on tickets, you can sign up with your email address through Tickets Expert to get flash sale notifications and the chance to save up to 20%.

Worry-free guarantee

All your purchases are backed by Tickets Expert's 100% worry-free guarantee. This states that your order will be refunded if your order was accepted but not delivered, the order was accepted but not delivered in time for the event, the tickets are not valid for entry, or the event is canceled and not rescheduled.

High customer satisfaction

We weren't able to find a Better Business Bureau accreditation or rating for Tickets Expert, but we were impressed by their customer reviews. It's not uncommon to hear that people have used Tickets Expert multiple times and had a good experience with every purchase. People say it's fast and easy and you get exactly what you paid for. Overall this seems like a reputable and reliable place to buy tickets, so we've given them one of our highest ratings.v

StubHub Review 4 Star Rating

StubHub

4 Star Rating
  • "A-" Better Business Bureau rating
  • 100% guarantee
  • Largest online ticket marketplace in the world
  • Easy-to-use platform

StubHub has been a well-known place to buy and sell tickets for over 20 years. They span over 90 countries throughout the world and provide opportunities for people to attend concerts, theater, sporting events, and other live entertainment. Headquartered in Draper, Utah, StubHub is the largest ticket marketplace in the world. Unfortunately, they struggle with customer satisfaction and have some work to do in this regard.

Millions of live events

StubHub provides tickets to millions of events. They have a price alert tool that helps you find live entertainment that's within your budget, so you can enjoy a show without breaking the bank. Whether it's sports, concerts, theater, or comedy, you can quickly find something you're excited about through StubHub's easy-to-use online platform. You can search by city and dates to see upcoming shows.

Easy purchasing

When you click on a performance or game you're interested in attending, StubHub will let you view a full schedule of the dates, times, and locations of each event. You can then choose the number of tickets you need, view all the pricing options in conjunction with a seating map, and even check for additional items like parking passes. You can opt for physical tickets in the mail or at will-call, print-at-home tickets, mobile tickets, or mobile transfer tickets.

Varying ticket prices with fees

Ticket prices are determined by sellers, so they vary based on what the individual feels their seats are worth and the area of the venue you're seated in. They may or may not match the price listed on the actual ticket, which is normal when buying from a ticket marketplace. On top of the price of tickets, StubHub charges service and fulfillment fees. Fulfillment fees are minimal and only add up to a couple dollars. Service charges on the other hand are usually about 27% of the ticket price here.

Best Ticket Brokers

Guaranteed tickets on time

With their FanProtect guarantee, StubHub guarantees every order 100%. They ensure valid tickets or you get your money back. In addition, they promise you'll get your tickets in time for your event and if it is canceled, they'll give you 120% credit or provide the option for a full refund.

Good BBB rating

StubHub is accredited through the Better Business Bureau (BBB) with an "A-" rating. In 2020, they were under criticism by the Canadian Competition Bureau (CCB) over misleading price claims. Essentially, they were offering low prices that could not be attained because of their mandatory fees in addition to the prices they advertised. StubHub was ordered to pay a $1.3 million penalty and ensure that their ticket prices include all mandatory fees. That being said, they still have a good standing with the BBB.

Save yourself some trouble

Where StubHub falls short is in their customer satisfaction. Their BBB page has over 380 customer reviews with an average of 1 star. Thousands of reviews elsewhere online reflect this poor quality as well. Some frightening reports of people buying tickets only to be turned down at the door because they aren't valid or buying tickets that never arrive in their inbox hours before a show are just a few of the reasons StubHub isn't the most trustworthy company. Despite their guarantee, it seems to be an issue for people to work through these problems. It hasn't always been the case that StubHub has so many issues, but in recent years they made some changes that seem to have led them downhill. To save yourself a lot of trouble, don't bother with StubHub.

Ticket Distributors Review 3.5 Star Rating

Ticket Distributors

3.5 Star Rating
  • 100% money back guarantee
  • 24/7 customer support
  • Easy-to-use platform

Ticket Distributors is based out of Fort Worth, Texas and has been in business since 2002. This is an intermediary market between buyers and ticket sellers that prides itself in offering premium tickets to major events, even if they are sold out. Ticket Distributors boasts over 10 million tickets in their inventory and says its prices are lower than most companies in the industry.

Find local events

A wide range of sports, concerts, and theater tickets are sold through Ticket Distributors. You can search by artist, team, or venue to find exactly what you're looking for or browse events near you. Tickets are listed in order of the soonest events to the ones the furthest out. We noticed that there were usually between 5 and 25 tickets available for any given event near us, which at the time happened to be smaller venues and events like school theater productions, college orchestra performances, hockey games, or lesser-known bands. Then again, Journey was playing nearby at a bigger venue and Ticket Distributors had over 300 tickets available to that event.

Easy to find seats

Once you find the event you're interested in attending, you can view a calendar and see highlighted regions of the venue where seats are still available. When you hover over them, it will show the prices for those seats and how many are available. Some tickets have to be purchased in quantities of 2 or 4, but sometimes you can choose between 1 and 8 depending on the seller. When you're buying more than one seat, they'll be together unless otherwise noted.

Best Ticket Brokers

Applicable service fees

There is a service fee for all tickets, but it's dependent on the cost of the overall tickets, so if you're going to a small event, you might pay as little as $3.50 per ticket. For a $200 ticket to an event, the service fee might be closer to $60. Customers have complained about high fees here and it has probably deterred some people from buying tickets.

Money-back guarantee

You'll receive a 100% refund from Ticket Distributors if your order was accepted but never delivered by the seller or if it didn't arrive in time for you to attend the event. You'll also get your money back if the tickets you received were not valid for entry or if the event you were attending was canceled altogether. Customer service is available 24/7 at Ticket Distributors either by phone or email to get refunds taken care of.

Use for price comparison

We found that Ticket Distributors is not registered with the Better Business Bureau. In addition, it's very hard to find feedback from customers about this company, which we don't love. We aren't concerned that this isn't a legitimate place to buy tickets, but they just don't seem to stand out above their competitors in any way. We recommend checking out this site for price comparison purposes. It might not be the best go-to place for buying tickets online, but it's not a bad option for checking to see if you can find a lower price than what's available elsewhere. With Ticket Distributors' service fees that might not be the case, but it doesn't hurt to look.

Ticket Club Review 3 Star Rating

Ticket Club

3 Star Rating
  • Save up to 20% with flash sale notifications
  • 100% guarantee
  • Military, students, and first responders get free membership

Ticket Club is a secondary ticket exchange program to help members save money on tickets without having to pay service fees. The company boasts that their prices are often between 10 - 20% lower than their competitors. You'll find tickets for sports, concerts, and theater here.

Standard shopping process

To find tickets through Ticket Club, you can either search for them at the top of the website or provide your zip code to see what local events are happening near you. First, you'll need to specify how many tickets you want and then you can view a map of available sections to see how pricing compares between different areas of the venue. Once you choose a price point that you're okay with, you'll see an estimated subtotal, delivery method, and any notes you need to be aware of before heading to the event. A date of delivery will also be provided so you know when you can anticipate the arrival of your tickets.

No individual seats listed

Something a lot of people complain about is the fact that you can't see individual seat numbers when you're buying tickets through Ticket Club. The company says this is because numerous people are shopping on their website at the same time and they want to avoid people trying to purchase the same seats at the same time as someone else. All you can see are section and row numbers (which is the norm with almost all ticket brokers). Luckily, as a general rule of thumb, Ticket Club guarantees that multiple ticket orders will be side-by-side.

Year-long memberships

The only way to avoid service fees when checking out through Ticket Club is to become a member. The cost is $49.99 for the first year and then $9.99 every year after. Ticket Club says that the membership fee usually pays for itself with the first purchase. If you attend a lot of events throughout the year you could be saving hundreds or even thousands of dollars by scoring low ticket prices and avoiding the extra fees. Military, students, and first responders get free memberships to Ticket Club.

Best Ticket Brokers

Delivery fees on all orders

Even though you're avoiding service fees, all tickets come with a delivery fee. Regardless of whether tickets are sent electronically or picked up, the fee exists to "help fund the maintenance of the system that ticket sellers use to provide email tickets to customers."

Sign up for email alerts

If you're willing to give over your email address to Ticket Club to be on their flash sale list, you could save up to 20% on tickets.

All sales are final

The refund policy on tickets from Ticket Club is similar to what you'll see through other companies in the industry. All sales are final and the only time refunds are given is if an event is canceled or the seller fails to provide the buyer with tickets in time to attend. Postponed or rescheduled events don't qualify for refunds if the original tickets are still valid for entry.

Average option

Ticket Club is not accredited by the Better Business Bureau (BBB) and also has a poor "F" rating from them. The reason for the low rating is their failure to respond to 6 customer complaints. On the flip side, Ticket Club has average reviews from customers. They aren't all bad like you might expect based on their BBB profile. Some people say they have no issues working through Ticket Club and are thoroughly pleased with their service. It's not uncommon to read of "seamless" orders, though there are a few people who have had issues with ticket delivery and felt scammed by the whole process. The majority of people seem pleased with Ticket Club, which makes us believe this is not the best or the worst place to buy event tickets. We've given them an average rating.

Vivid Seats Review 3 Star Rating

Vivid Seats

3 Star Rating
  • Recent customer reviews are positive
  • 100% buyer guarantee
  • Over 100 million tickets sold
  • Lots of filter options to narrow down events

Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. They've sold tickets to over 1 million events and over 100 million tickets. Some of their partners include ESPN, NBA, the San Francisco 49ers, Tennessee sports, and RollingStone. Vivid Seats features a helpful blog about major upcoming shows, how to watch, and their schedules.

Easier to find major events

When shopping for tickets through Vivid Seats, we noticed that they make it easiest to find large-scale events. Major artists like John Mayer, Journey, and the Band CAMINO were featured, even though they weren't the earliest performances. It's not necessarily hard to find local games and shows through Vivid Seats, but it's a little less intuitive than it is through other ticket brokers. Once we found a list of events near us, we could sort them by date, category, type, time, and venue.

Find out service fees at checkout

We found a good range of ticket prices and seating options through Vivid Seats. They are transparent about costs, ticket delivery method, and the health and safety protocols customers need to be aware of at the venue they'll be attending. After providing your payment type and billing address, you're shown the service fee on the ticket. We noticed they're mostly between 20% and 25% here. There are also delivery fees based on the method being used.

Buyer guarantee

The 100% buyer guarantee from Vivid Seats ensures customers that they'll receive full customer care and their transactions are safe. Tickets will be delivered before the event takes place and all tickets are valid and authentic. Orders are guaranteed to be accurate and in the case of an event cancellation, Vivid Seats will refund your ticket cost.

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Email or live chat customer service

The "Contact Us" page on Vivid Seats' website doesn't provide a phone number, which we don't love. Rather, you can select from a dropdown list of issues like ticket purchasing, questions about when you'll receive tickets, problems with an order, and more. If you need immediate assistance with an event happening in the next 24 hours, there is a separate button you can select for more urgent help. Here you can chat with an agent that's available from 8 am - 12 am CST.

Working through issues

The Better Business Bureau gives Vivid Seats a "B" rating, which isn't terrible. However, the BBB also posted an alert about a pattern of complaints that have been brought against the company. They describe issues regarding their buyer guarantee, accessing tickets, and customer service. Vivid Seats responded to these complaints by saying they have refunded millions of dollars of tickets to customers for canceled events and offered the option for a 110% credit to give them more bang for their buck.

On the up and up

Vivid Seats has thousands of reviews from customers, which shows that they're a widely used platform. But we wish these reviews were higher. We trust that this company is working hard to resolve many of the issues that they've been dealing with over the last couple of years, but they still have a lot of work to do. They've recently had a lot of good reviews from people saying that customer service was attentive and worked hard to get them good deals, take care of concerns, and make sure their seats were exactly what they wanted. Their reviews are still average, but this company is on the up and up. We expect to see this ticket broker move up in our rankings in the future if that trend continues.

Ticket Liquidator Review 2 Star Rating

Ticket Liquidator

2 Star Rating
  • Tickets backed by 100% guarantee
  • Over 100,000 ticket events available
  • Sleek, easy-to-use platform

Ticket Liquidator aims to be a one-stop shop for tickets to top shows, games, and live entertainment that has everyone talking. They've been in the ticket brokering business since 2003, based out of South Windsor, Connecticut. Ticket Liquidator is also known under the company name Ticket Software, LLC as well as Ticket Network Direct. Their secure website features concert, sports, and theater tickets locally as well as throughout the United States.

Search locally or by popular entertainer

Ticket Liquidator's website is clean, professional, and straightforward. Right away you'll be able to see a list of popular artists and entertainers like Garth Brooks, Kevin Hart, Duran Duran, Pearl Jam, and Monster Jam that you can browse tickets for throughout the country. You could also search directly for the event you want to attend or enter your zip code to see a calendar of upcoming events nearby.

Pay attention to delivery methods

For each event you're interested in attending, you can view a map of the venue and see how many seats are available and where they are. Specific seats are not listed, but you can see the section and row. You're guaranteed to get seats together if you're ordering more than one ticket. You'll either receive your tickets through instant download, etickets, FedEx delivery, or have them left at will call. The delivery type for each ticket is listed for you to view before purchase.

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Hefty service fees

Like most ticket brokers, Ticket Liquidator charges service fees. To give you an idea of what to expect, we were charged $70 in non-negotiable service fees for a $227 ticket. The service fee was $24 for $76 tickets. No service fees are fun to pay, but the ones here seem especially high. If your ticket delivery is through local pick-up or will call, you'll be charged an additional $15.

Four promises, one guarantee

There are four promises that Ticket Liquidator makes customers under their 100% guarantee. The first is that all tickets are legitimate and valid for entry. The second is that all delivered tickets will be the same, equal, or better than what was originally requested. Third is that customers will get tickets before the event itself. And lastly, refunds will be issued if an event is permanently canceled. These are reassuring promises, but unfortunately many customers claim there have been times when Ticket Liquidator did not honor them completely.

Nightmare reviews

Ticket Liquidator is not accredited by the Better Business Bureau, but their parent company, Ticket Software, LLC does. Unfortunately, it's a "C-'' rating, which isn't great. They have over 70 customer reviews that only result in a 1.25 out of 5-star rating. In addition, they have hundreds of other poor reviews from buyers because of awful customer service, broken links to claim tickets, not being able to transfer tickets, not getting refunds after canceled events, high fees, and other issues that cost customers money. All of these scenarios are nightmares when dealing with expensive tickets, so we do not recommend going through Ticket Liquidator.

Ticketmaster Review 2 Star Rating

Ticketmaster

2 Star Rating
  • Over 45 years of experience in ticketing
  • Access tickets to all major venues and events
  • Get early access tickets through American Express

Ticketmaster is one of the first places a lot of people think of when buying tickets to a concert, theater performance, art show, or sporting event. They were founded in 1976 in Phoenix, Arizona and sold their first tickets for an orchestra concert at the University of New Mexico in 1976. They now sell tickets internationally and partner with big companies like American Express, Allianz, and ParkWhiz.

Create a free account

You can browse events through Ticketmaster by providing your city or zip code, searching specific dates, or just looking up schedules for a favorite artist, venue, or event. You could also create an account through Ticketmaster to discover recommended events based on tickets you've purchased in the past. You'll have to have an account to purchase tickets here as well as receive and view/use them. If you're an American Express card member, you'll get exclusive early access to big events through your account as well.

Mostly deals with major venues

Ticketmaster has a good list of local events near us, but we noticed they mostly have tickets for major venues. Some of their competitors had ticket listings for small local theaters and school performances, but Ticketmaster didn't list any of those.

Less than helpful seating maps

We thought it was odd that when you click on tickets for an event, you aren't always shown a map of the venue. Even for some big venues and popular events, they display a photo of the sport or concert rather than showing a seating map. For the events that do list a map, we wish you could hover over the different sections to see price ranges and compare. Instead, you just have to scroll through a list of available tickets and their individual prices. Specific seat numbers are provided after purchase, and you are guaranteed seats together if you're purchasing more than one ticket.

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Painful service fees

Like almost all other ticket brokers, Ticketmaster tacks on some less-than desirable service charges to all ticket prices. They seem to be especially high here at nearly 38% of the ticket prices in most cases. Ouch! We understand that to some extent these fees are needed to keep everything running smoothly behind the scenes to help buyers and sellers, but some ticket brokers charge more than others and Ticketmaster is one of the highest.

Need more from their refund policy

All sales are final through Ticketmaster, but there are certain circumstances where refunds are allowed. If your event is canceled, you'll get your money back. They don't mention anything about what happens if you purchase invalid tickets, your tickets don't arrive on time, or you never get your tickets at all. This is definitely a case where Ticketmaster should be refunding their customers, but they make no mention of it.

Low customer satisfaction

For how well-known and popular Ticketmaster is, we were shocked at how bad their customer ratings are. People claim they have "non-existent" customer service and have major difficulties getting refunds from events that are canceled. We aren't surprised by this since all their interactions with customers are supposed to be done through email and they don't make it easy to find a "contact us" page. The other most common complaints come from sellers who say it takes months to receive the money they're owed from selling their tickets.

Trouble with the law

The Better Business Bureau gives Ticketmaster a "B-" rating and features over 500 reviews that come out to an average of 1.04 out of 5-stars rating. Government action was taken against Ticketmaster in 2019 as well as 2020 forcing them to pay $14 million in fines for misleading pricing claims and unauthorized access of a competitor's computer systems. Yikes! Needless to say, this company has some major flaws and has some cleaning up to do if we were to recommend them. In the meantime, stick with a higher-rated ticket broker.

TicketNetwork Review 1.5 Star Rating

TicketNetwork

1.5 Star Rating
  • 100% money back guarantee
  • Pay for tickets over time with Affirm
  • Customer service available 7 days/week

TicketNetwork is a connection to live entertainment by providing tickets to over 100,000 sports, concerts, and theater events worldwide. The company was founded in 2002 out of South Windsor, Connecticut and hosts a leading online exchange with over $5.5 billion in ticket inventory at any given time. Buyers and sellers exchange tickets either through FedEx mail, instant download, or email.

Quickly find top-selling performances

Customers can shop by popular categories like pop, rock, country, festivals, hip-hop, Broadway, Las Vegas, NFL, NBA, MLB, and more. There is always an updated list of new events that have recently gone on sale. They can be anywhere in the world, but are usually top-selling events that you'll want to jump on before they sell out.

Conveniently browse local events

We like that TicketNetwork sorts local, upcoming events by sports, concerts, and theater. Having them displayed this way rather than all together makes it a little easier to quickly find what you might be interested in and get tickets. You can hover over seat sections on the venue map for any event to see how many tickets are available in a certain price range. If you're looking at tickets in a list view, you can see how many tickets are available for a certain price and read ticket details (delivery method, venue information, estimated subtotal).

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Pay over time

If you don't want to pay for an expensive ticket upfront, TicketNetwork gives customers the option to work through Affirm, a payment plan service where you break up your cost into monthly payments over time. You'll still have to pay interest, but you'll get either 3, 6, or 12 months to pay your ticket cost in full. This might be useful for some people since on top of the cost of a ticket, you'll pay service fees of almost 33% as well as potential delivery costs through TicketNetwork.

Contact customer service for refunds

You can contact customer service via email or phone and they say they try to respond to all inquiries within two business days. Their service center is open 7 days a week from 9 am to 10 pm ET. They can help you with placing an order or questions about an existing order. Customer service will also be the ones to assist you in the event of a canceled event where you need to get a refund. TicketNetwork has a 100% money back guarantee that promises tickets are legitimate and will arrive before the event. If you run into an issue with this, reach out to the company to get your money back.

Commonly referred to as a scam

TicketNetwork appears to be a straightforward, easy-to-work-with company that offers a wide range of event tickets. Unfortunately, few customers would agree. TicketNetwork is not accredited by the Better Business Bureau, but they do have a "C-" rating and hundreds of customer complaints that have been made over the last couple of years. Many people wish they had read reviews before doing business with TicketNetwork because they end up stuck with overpriced tickets that are different from what was ordered, tickets don't arrive, or tickets are invalid. The amount of times TicketNetwork is referred to as a "scam" or "fraudulent" makes us uncomfortable. Because of this, we've given TicketNetwork a low rating.

Compare the Best Reviews

Continued from above...

Online ticket brokers connect buyers and sellers to each other. With venues of all kinds throughout the world, you can easily see the performers, athletes, and entertainers coming to a field or stage near you with the click of a few buttons. These platforms often provide a map for you to look at on your phone or computer to select the best seats.

You can view your pricing options and compare between different brokers to see if one is offering a better price than another, usually in the form of lower processing fees and other added costs. It's important to know which ones are reliable so you don't spend unnecessary money or worry about how legitimate your tickets are.

When you're ready to plan the next championship game, new musical, or raging concert to attend, we suggest you keep the following criteria in mind when choosing a ticket broker:

  • Accreditation. Does the company have a rating from the Better Business Bureau? Do they have a lot of customer reviews attesting to the legitimacy of their business? Are there complaints or concerns about their reliability?
  • Selection. It's best if you're able to find a company that offers tickets to all kinds of events in your area. Then they can be your go-to resource for claiming seats to all the shows and sports games you want to attend.
  • Satisfaction. If you aren't able to attend the event you purchased tickets for, can you return them? Does the company guarantee their product? What happens if the concert is cancelled?

To help you identify the best ticket brokers, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find great deals on tickets for something exciting in your future!"

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Ticket Broker FAQ

A ticket broker gives you access to events like concerts, musicals and sports competitions without having to go in person to a box office to buy them. Some ticket brokers are directly affiliated with the venues, while others are secondhand resellers.
It's hard to name an event that isn't available through a ticket broker! Whether you're trying to go to a concert, play, football game or comedy show, you can probably get your tickets through an online broker.
There are often contracted pre-sale ticket allotments, where venue, team, or talent sponsors get access in advance. Even fan clubs may get tickets before you can! And, don't forget that some tickets are reserved for the players, performers, coaches, and other insiders.
Buying at the box office is almost always an option - unless you don't live anywhere near the venue, or they sell out before you make it to the window. A ticket broker may wind up being your only choice if you're trying to get access to a popular event or you're traveling in from out of town and don't want to risk not getting in at all.
Generally speaking, no, but that doesn't mean that there aren't fraudulent sites and sellers out there. Your best bet is to choose a reputable ticket broker with an established history of providing valid event tickets, as well as a guarantee that protects you if anything goes wrong with your purchase. Ticket brokers sell event access in advance: don't confuse them with scalpers who stand outside of the events and try to sell day-of tickets.
That's a valid question (pun intended). The Better Business Bureau recommends that you only buy from trusted vendors, like the venue itself or a legitimate, accredited reseller service. Use a payment method (like a credit card) that offers extra protection on your purchase. The BBB also says that you should be wary of ads promising cheap tickets: they often contain scam links to sell you fakes.
The most reputable ticket brokers absolutely guarantee that your tickets are valid. Plus, if your event is cancelled, the best brokers will give you a full refund. It's worth the time to verify whether a ticket broker is trustworthy before you click that "buy now" button, and a good satisfaction guarantee is something you should definitely look for.
That depends on the service you choose. You may find a broker or two with no service fees, but it's more common to see "service fees" , "convenience fees" , or "online fees" of as much as 10% of the ticket's list price.

Compare Ticket Brokers

Select any 2 Ticket Brokers to compare them head to head

best-ticket-brokers
  • Tickets For Less
  • Ticket City
  • Tickets Expert
  • StubHub
  • Ticket Distributors
  • Ticket Club
  • Vivid Seats
  • Ticket Liquidator
  • Ticketmaster
  • TicketNetwork
Tickets For Less vs Ticket City Tickets For Less vs Tickets Expert Tickets For Less vs StubHub Tickets For Less vs Ticket Distributors Tickets For Less vs Ticket Club Tickets For Less vs Vivid Seats Tickets For Less vs Ticket Liquidator Tickets For Less vs Ticketmaster Tickets For Less vs TicketNetwork Ticket City vs Tickets Expert Ticket City vs StubHub Ticket City vs Ticket Distributors Ticket City vs Ticket Club Ticket City vs Vivid Seats Ticket City vs Ticket Liquidator Ticket City vs Ticketmaster Ticket City vs TicketNetwork Tickets Expert vs StubHub Tickets Expert vs Ticket Distributors Tickets Expert vs Ticket Club Tickets Expert vs Vivid Seats Tickets Expert vs Ticket Liquidator Tickets Expert vs Ticketmaster Tickets Expert vs TicketNetwork StubHub vs Ticket Distributors StubHub vs Ticket Club StubHub vs Vivid Seats StubHub vs Ticket Liquidator StubHub vs Ticketmaster StubHub vs TicketNetwork Ticket Distributors vs Ticket Club Ticket Distributors vs Vivid Seats Ticket Distributors vs Ticket Liquidator Ticket Distributors vs Ticketmaster Ticket Distributors vs TicketNetwork Ticket Club vs Vivid Seats Ticket Club vs Ticket Liquidator Ticket Club vs Ticketmaster Ticket Club vs TicketNetwork Vivid Seats vs Ticket Liquidator Vivid Seats vs Ticketmaster Vivid Seats vs TicketNetwork Ticket Liquidator vs Ticketmaster Ticket Liquidator vs TicketNetwork Ticketmaster vs TicketNetwork
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