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StubHub Review

Monday, June 17th

2024 Ticket Broker Reviews

StubHub Review 4 Star Rating


4 Star Rating
  • "A-" Better Business Bureau rating
  • 100% guarantee
  • Largest online ticket marketplace in the world
  • Easy-to-use platform

StubHub has been a well-known place to buy and sell tickets for over 20 years. They span over 90 countries throughout the world and provide opportunities for people to attend concerts, theater, sporting events, and other live entertainment. Headquartered in Draper, Utah, StubHub is the largest ticket marketplace in the world. Unfortunately, they struggle with customer satisfaction and have some work to do in this regard.

Millions of live events

StubHub provides tickets to millions of events. They have a price alert tool that helps you find live entertainment that's within your budget, so you can enjoy a show without breaking the bank. Whether it's sports, concerts, theater, or comedy, you can quickly find something you're excited about through StubHub's easy-to-use online platform. You can search by city and dates to see upcoming shows.

Easy purchasing

When you click on a performance or game you're interested in attending, StubHub will let you view a full schedule of the dates, times, and locations of each event. You can then choose the number of tickets you need, view all the pricing options in conjunction with a seating map, and even check for additional items like parking passes. You can opt for physical tickets in the mail or at will-call, print-at-home tickets, mobile tickets, or mobile transfer tickets.

Varying ticket prices with fees

Ticket prices are determined by sellers, so they vary based on what the individual feels their seats are worth and the area of the venue you're seated in. They may or may not match the price listed on the actual ticket, which is normal when buying from a ticket marketplace. On top of the price of tickets, StubHub charges service and fulfillment fees. Fulfillment fees are minimal and only add up to a couple dollars. Service charges on the other hand are usually about 27% of the ticket price here.

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Guaranteed tickets on time

With their FanProtect guarantee, StubHub guarantees every order 100%. They ensure valid tickets or you get your money back. In addition, they promise you'll get your tickets in time for your event and if it is canceled, they'll give you 120% credit or provide the option for a full refund.

Good BBB rating

StubHub is accredited through the Better Business Bureau (BBB) with an "A-" rating. In 2020, they were under criticism by the Canadian Competition Bureau (CCB) over misleading price claims. Essentially, they were offering low prices that could not be attained because of their mandatory fees in addition to the prices they advertised. StubHub was ordered to pay a $1.3 million penalty and ensure that their ticket prices include all mandatory fees. That being said, they still have a good standing with the BBB.

Save yourself some trouble

Where StubHub falls short is in their customer satisfaction. Their BBB page has over 380 customer reviews with an average of 1 star. Thousands of reviews elsewhere online reflect this poor quality as well. Some frightening reports of people buying tickets only to be turned down at the door because they aren't valid or buying tickets that never arrive in their inbox hours before a show are just a few of the reasons StubHub isn't the most trustworthy company. Despite their guarantee, it seems to be an issue for people to work through these problems. It hasn't always been the case that StubHub has so many issues, but in recent years they made some changes that seem to have led them downhill. To save yourself a lot of trouble, don't bother with StubHub.

Where's the Best Place to Find and Buy Tickets?

Are you looking for tickets for game day? Or how about your favorite musical group? Adding fun events to your calendar is a great way to break up a monotonous, day-a to-day routine, and have something to look forward to. For many people, this is a big sporting event, upcoming concert, comedian act, or other show of some kind. Attending a live game or performance is exhilarating and allows you to be a part of something you love.

As you know, obtaining event tickets can be a challenge. No one really even has time to call and wait on hold trying to talk to someone at a box office to reserve tickets and standing in line for hours, is out of the question. Thankfully there are quite a few ticket marketplaces that allow you to quickly jump online, view upcoming events and performances, and claim your tickets right away.

The Best Ticket Brokers Compare Ticket Brokers Compare Ticket Broker Reviews What are the best Ticket Brokers Best Ticket Broker Reviews

Ticket Broker FAQ

A ticket broker gives you access to events like concerts, musicals and sports competitions without having to go in person to a box office to buy them. Some ticket brokers are directly affiliated with the venues, while others are secondhand resellers.
It's hard to name an event that isn't available through a ticket broker! Whether you're trying to go to a concert, play, football game or comedy show, you can probably get your tickets through an online broker.
There are often contracted pre-sale ticket allotments, where venue, team, or talent sponsors get access in advance. Even fan clubs may get tickets before you can! And, don't forget that some tickets are reserved for the players, performers, coaches, and other insiders.
Buying at the box office is almost always an option - unless you don't live anywhere near the venue, or they sell out before you make it to the window. A ticket broker may wind up being your only choice if you're trying to get access to a popular event or you're traveling in from out of town and don't want to risk not getting in at all.
Generally speaking, no, but that doesn't mean that there aren't fraudulent sites and sellers out there. Your best bet is to choose a reputable ticket broker with an established history of providing valid event tickets, as well as a guarantee that protects you if anything goes wrong with your purchase. Ticket brokers sell event access in advance: don't confuse them with scalpers who stand outside of the events and try to sell day-of tickets.
That's a valid question (pun intended). The Better Business Bureau recommends that you only buy from trusted vendors, like the venue itself or a legitimate, accredited reseller service. Use a payment method (like a credit card) that offers extra protection on your purchase. The BBB also says that you should be wary of ads promising cheap tickets: they often contain scam links to sell you fakes.
The most reputable ticket brokers absolutely guarantee that your tickets are valid. Plus, if your event is cancelled, the best brokers will give you a full refund. It's worth the time to verify whether a ticket broker is trustworthy before you click that "buy now" button, and a good satisfaction guarantee is something you should definitely look for.
That depends on the service you choose. You may find a broker or two with no service fees, but it's more common to see "service fees" , "convenience fees" , or "online fees" of as much as 10% of the ticket's list price.
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Continued from above...

Online ticket brokers connect buyers and sellers to each other. With venues of all kinds throughout the world, you can easily see the performers, athletes, and entertainers coming to a field or stage near you with the click of a few buttons. These platforms often provide a map for you to look at on your phone or computer to select the best seats.

You can view your pricing options and compare between different brokers to see if one is offering a better price than another, usually in the form of lower processing fees and other added costs. It's important to know which ones are reliable so you don't spend unnecessary money or worry about how legitimate your tickets are.

When you're ready to plan the next championship game, new musical, or raging concert to attend, we suggest you keep the following criteria in mind when choosing a ticket broker:

  • Accreditation. Does the company have a rating from the Better Business Bureau? Do they have a lot of customer reviews attesting to the legitimacy of their business? Are there complaints or concerns about their reliability?
  • Selection. It's best if you're able to find a company that offers tickets to all kinds of events in your area. Then they can be your go-to resource for claiming seats to all the shows and sports games you want to attend.
  • Satisfaction. If you aren't able to attend the event you purchased tickets for, can you return them? Does the company guarantee their product? What happens if the concert is cancelled?

To help you identify the best ticket brokers, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find great deals on tickets for something exciting in your future!"

Compare Ticket Brokers

Select any 2 Ticket Brokers to compare them head to head

  • Tickets For Less
  • Ticket City
  • Tickets Expert
  • StubHub
  • Ticket Distributors
  • Ticket Club
  • Vivid Seats
  • Ticket Liquidator
  • Ticketmaster
  • TicketNetwork
Tickets For Less vs Ticket City Tickets For Less vs Tickets Expert Tickets For Less vs StubHub Tickets For Less vs Ticket Distributors Tickets For Less vs Ticket Club Tickets For Less vs Vivid Seats Tickets For Less vs Ticket Liquidator Tickets For Less vs Ticketmaster Tickets For Less vs TicketNetwork Ticket City vs Tickets Expert Ticket City vs StubHub Ticket City vs Ticket Distributors Ticket City vs Ticket Club Ticket City vs Vivid Seats Ticket City vs Ticket Liquidator Ticket City vs Ticketmaster Ticket City vs TicketNetwork Tickets Expert vs StubHub Tickets Expert vs Ticket Distributors Tickets Expert vs Ticket Club Tickets Expert vs Vivid Seats Tickets Expert vs Ticket Liquidator Tickets Expert vs Ticketmaster Tickets Expert vs TicketNetwork StubHub vs Ticket Distributors StubHub vs Ticket Club StubHub vs Vivid Seats StubHub vs Ticket Liquidator StubHub vs Ticketmaster StubHub vs TicketNetwork Ticket Distributors vs Ticket Club Ticket Distributors vs Vivid Seats Ticket Distributors vs Ticket Liquidator Ticket Distributors vs Ticketmaster Ticket Distributors vs TicketNetwork Ticket Club vs Vivid Seats Ticket Club vs Ticket Liquidator Ticket Club vs Ticketmaster Ticket Club vs TicketNetwork Vivid Seats vs Ticket Liquidator Vivid Seats vs Ticketmaster Vivid Seats vs TicketNetwork Ticket Liquidator vs Ticketmaster Ticket Liquidator vs TicketNetwork Ticketmaster vs TicketNetwork
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