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Ticketmaster Review

Friday, July 19th

2024 Ticket Broker Reviews

Ticketmaster Review 2 Star Rating


2 Star Rating
  • Over 45 years of experience in ticketing
  • Access tickets to all major venues and events
  • Get early access tickets through American Express

Ticketmaster is one of the first places a lot of people think of when buying tickets to a concert, theater performance, art show, or sporting event. They were founded in 1976 in Phoenix, Arizona and sold their first tickets for an orchestra concert at the University of New Mexico in 1976. They now sell tickets internationally and partner with big companies like American Express, Allianz, and ParkWhiz.

Create a free account

You can browse events through Ticketmaster by providing your city or zip code, searching specific dates, or just looking up schedules for a favorite artist, venue, or event. You could also create an account through Ticketmaster to discover recommended events based on tickets you've purchased in the past. You'll have to have an account to purchase tickets here as well as receive and view/use them. If you're an American Express card member, you'll get exclusive early access to big events through your account as well.

Mostly deals with major venues

Ticketmaster has a good list of local events near us, but we noticed they mostly have tickets for major venues. Some of their competitors had ticket listings for small local theaters and school performances, but Ticketmaster didn't list any of those.

Less than helpful seating maps

We thought it was odd that when you click on tickets for an event, you aren't always shown a map of the venue. Even for some big venues and popular events, they display a photo of the sport or concert rather than showing a seating map. For the events that do list a map, we wish you could hover over the different sections to see price ranges and compare. Instead, you just have to scroll through a list of available tickets and their individual prices. Specific seat numbers are provided after purchase, and you are guaranteed seats together if you're purchasing more than one ticket.

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Painful service fees

Like almost all other ticket brokers, Ticketmaster tacks on some less-than desirable service charges to all ticket prices. They seem to be especially high here at nearly 38% of the ticket prices in most cases. Ouch! We understand that to some extent these fees are needed to keep everything running smoothly behind the scenes to help buyers and sellers, but some ticket brokers charge more than others and Ticketmaster is one of the highest.

Need more from their refund policy

All sales are final through Ticketmaster, but there are certain circumstances where refunds are allowed. If your event is canceled, you'll get your money back. They don't mention anything about what happens if you purchase invalid tickets, your tickets don't arrive on time, or you never get your tickets at all. This is definitely a case where Ticketmaster should be refunding their customers, but they make no mention of it.

Low customer satisfaction

For how well-known and popular Ticketmaster is, we were shocked at how bad their customer ratings are. People claim they have "non-existent" customer service and have major difficulties getting refunds from events that are canceled. We aren't surprised by this since all their interactions with customers are supposed to be done through email and they don't make it easy to find a "contact us" page. The other most common complaints come from sellers who say it takes months to receive the money they're owed from selling their tickets.

Trouble with the law

The Better Business Bureau gives Ticketmaster a "B-" rating and features over 500 reviews that come out to an average of 1.04 out of 5-stars rating. Government action was taken against Ticketmaster in 2019 as well as 2020 forcing them to pay $14 million in fines for misleading pricing claims and unauthorized access of a competitor's computer systems. Yikes! Needless to say, this company has some major flaws and has some cleaning up to do if we were to recommend them. In the meantime, stick with a higher-rated ticket broker.

Where's the Best Place to Find and Buy Tickets?

Are you looking for tickets for game day? Or how about your favorite musical group? Adding fun events to your calendar is a great way to break up a monotonous, day-a to-day routine, and have something to look forward to. For many people, this is a big sporting event, upcoming concert, comedian act, or other show of some kind. Attending a live game or performance is exhilarating and allows you to be a part of something you love.

As you know, obtaining event tickets can be a challenge. No one really even has time to call and wait on hold trying to talk to someone at a box office to reserve tickets and standing in line for hours, is out of the question. Thankfully there are quite a few ticket marketplaces that allow you to quickly jump online, view upcoming events and performances, and claim your tickets right away.

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Ticket Broker FAQ

A ticket broker gives you access to events like concerts, musicals and sports competitions without having to go in person to a box office to buy them. Some ticket brokers are directly affiliated with the venues, while others are secondhand resellers.
It's hard to name an event that isn't available through a ticket broker! Whether you're trying to go to a concert, play, football game or comedy show, you can probably get your tickets through an online broker.
There are often contracted pre-sale ticket allotments, where venue, team, or talent sponsors get access in advance. Even fan clubs may get tickets before you can! And, don't forget that some tickets are reserved for the players, performers, coaches, and other insiders.
Buying at the box office is almost always an option - unless you don't live anywhere near the venue, or they sell out before you make it to the window. A ticket broker may wind up being your only choice if you're trying to get access to a popular event or you're traveling in from out of town and don't want to risk not getting in at all.
Generally speaking, no, but that doesn't mean that there aren't fraudulent sites and sellers out there. Your best bet is to choose a reputable ticket broker with an established history of providing valid event tickets, as well as a guarantee that protects you if anything goes wrong with your purchase. Ticket brokers sell event access in advance: don't confuse them with scalpers who stand outside of the events and try to sell day-of tickets.
That's a valid question (pun intended). The Better Business Bureau recommends that you only buy from trusted vendors, like the venue itself or a legitimate, accredited reseller service. Use a payment method (like a credit card) that offers extra protection on your purchase. The BBB also says that you should be wary of ads promising cheap tickets: they often contain scam links to sell you fakes.
The most reputable ticket brokers absolutely guarantee that your tickets are valid. Plus, if your event is cancelled, the best brokers will give you a full refund. It's worth the time to verify whether a ticket broker is trustworthy before you click that "buy now" button, and a good satisfaction guarantee is something you should definitely look for.
That depends on the service you choose. You may find a broker or two with no service fees, but it's more common to see "service fees" , "convenience fees" , or "online fees" of as much as 10% of the ticket's list price.
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Continued from above...

Online ticket brokers connect buyers and sellers to each other. With venues of all kinds throughout the world, you can easily see the performers, athletes, and entertainers coming to a field or stage near you with the click of a few buttons. These platforms often provide a map for you to look at on your phone or computer to select the best seats.

You can view your pricing options and compare between different brokers to see if one is offering a better price than another, usually in the form of lower processing fees and other added costs. It's important to know which ones are reliable so you don't spend unnecessary money or worry about how legitimate your tickets are.

When you're ready to plan the next championship game, new musical, or raging concert to attend, we suggest you keep the following criteria in mind when choosing a ticket broker:

  • Accreditation. Does the company have a rating from the Better Business Bureau? Do they have a lot of customer reviews attesting to the legitimacy of their business? Are there complaints or concerns about their reliability?
  • Selection. It's best if you're able to find a company that offers tickets to all kinds of events in your area. Then they can be your go-to resource for claiming seats to all the shows and sports games you want to attend.
  • Satisfaction. If you aren't able to attend the event you purchased tickets for, can you return them? Does the company guarantee their product? What happens if the concert is cancelled?

To help you identify the best ticket brokers, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find great deals on tickets for something exciting in your future!"

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  • Tickets For Less
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  • Ticket Liquidator
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  • TicketNetwork
Tickets For Less vs Ticket City Tickets For Less vs Tickets Expert Tickets For Less vs StubHub Tickets For Less vs Ticket Distributors Tickets For Less vs Ticket Club Tickets For Less vs Vivid Seats Tickets For Less vs Ticket Liquidator Tickets For Less vs Ticketmaster Tickets For Less vs TicketNetwork Ticket City vs Tickets Expert Ticket City vs StubHub Ticket City vs Ticket Distributors Ticket City vs Ticket Club Ticket City vs Vivid Seats Ticket City vs Ticket Liquidator Ticket City vs Ticketmaster Ticket City vs TicketNetwork Tickets Expert vs StubHub Tickets Expert vs Ticket Distributors Tickets Expert vs Ticket Club Tickets Expert vs Vivid Seats Tickets Expert vs Ticket Liquidator Tickets Expert vs Ticketmaster Tickets Expert vs TicketNetwork StubHub vs Ticket Distributors StubHub vs Ticket Club StubHub vs Vivid Seats StubHub vs Ticket Liquidator StubHub vs Ticketmaster StubHub vs TicketNetwork Ticket Distributors vs Ticket Club Ticket Distributors vs Vivid Seats Ticket Distributors vs Ticket Liquidator Ticket Distributors vs Ticketmaster Ticket Distributors vs TicketNetwork Ticket Club vs Vivid Seats Ticket Club vs Ticket Liquidator Ticket Club vs Ticketmaster Ticket Club vs TicketNetwork Vivid Seats vs Ticket Liquidator Vivid Seats vs Ticketmaster Vivid Seats vs TicketNetwork Ticket Liquidator vs Ticketmaster Ticket Liquidator vs TicketNetwork Ticketmaster vs TicketNetwork
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