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Vivid Seats Review

Wednesday, June 7th

2023 Ticket Broker Reviews

Vivid Seats Review 3 Star Rating

Vivid Seats

3 Star Rating
  • Recent customer reviews are positive
  • 100% buyer guarantee
  • Over 100 million tickets sold
  • Lots of filter options to narrow down events

Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. They've sold tickets to over 1 million events and over 100 million tickets. Some of their partners include ESPN, NBA, the San Francisco 49ers, Tennessee sports, and RollingStone. Vivid Seats features a helpful blog about major upcoming shows, how to watch, and their schedules.

Easier to find major events

When shopping for tickets through Vivid Seats, we noticed that they make it easiest to find large-scale events. Major artists like John Mayer, Journey, and the Band CAMINO were featured, even though they weren't the earliest performances. It's not necessarily hard to find local games and shows through Vivid Seats, but it's a little less intuitive than it is through other ticket brokers. Once we found a list of events near us, we could sort them by date, category, type, time, and venue.

Find out service fees at checkout

We found a good range of ticket prices and seating options through Vivid Seats. They are transparent about costs, ticket delivery method, and the health and safety protocols customers need to be aware of at the venue they'll be attending. After providing your payment type and billing address, you're shown the service fee on the ticket. We noticed they're mostly between 20% and 25% here. There are also delivery fees based on the method being used.

Buyer guarantee

The 100% buyer guarantee from Vivid Seats ensures customers that they'll receive full customer care and their transactions are safe. Tickets will be delivered before the event takes place and all tickets are valid and authentic. Orders are guaranteed to be accurate and in the case of an event cancellation, Vivid Seats will refund your ticket cost.

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Email or live chat customer service

The "Contact Us" page on Vivid Seats' website doesn't provide a phone number, which we don't love. Rather, you can select from a dropdown list of issues like ticket purchasing, questions about when you'll receive tickets, problems with an order, and more. If you need immediate assistance with an event happening in the next 24 hours, there is a separate button you can select for more urgent help. Here you can chat with an agent that's available from 8 am - 12 am CST.

Working through issues

The Better Business Bureau gives Vivid Seats a "B" rating, which isn't terrible. However, the BBB also posted an alert about a pattern of complaints that have been brought against the company. They describe issues regarding their buyer guarantee, accessing tickets, and customer service. Vivid Seats responded to these complaints by saying they have refunded millions of dollars of tickets to customers for canceled events and offered the option for a 110% credit to give them more bang for their buck.

On the up and up

Vivid Seats has thousands of reviews from customers, which shows that they're a widely used platform. But we wish these reviews were higher. We trust that this company is working hard to resolve many of the issues that they've been dealing with over the last couple of years, but they still have a lot of work to do. They've recently had a lot of good reviews from people saying that customer service was attentive and worked hard to get them good deals, take care of concerns, and make sure their seats were exactly what they wanted. Their reviews are still average, but this company is on the up and up. We expect to see this ticket broker move up in our rankings in the future if that trend continues.

Where's the Best Place to Find and Buy Tickets?

Are you looking for tickets for game day? Or how about your favorite musical group? Adding fun events to your calendar is a great way to break up a monotonous, day-a to-day routine, and have something to look forward to. For many people, this is a big sporting event, upcoming concert, comedian act, or other show of some kind. Attending a live game or performance is exhilarating and allows you to be a part of something you love.

As you know, obtaining event tickets can be a challenge. No one really even has time to call and wait on hold trying to talk to someone at a box office to reserve tickets and standing in line for hours, is out of the question. Thankfully there are quite a few ticket marketplaces that allow you to quickly jump online, view upcoming events and performances, and claim your tickets right away.

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Ticket Broker FAQ

A ticket broker gives you access to events like concerts, musicals and sports competitions without having to go in person to a box office to buy them. Some ticket brokers are directly affiliated with the venues, while others are secondhand resellers.
It's hard to name an event that isn't available through a ticket broker! Whether you're trying to go to a concert, play, football game or comedy show, you can probably get your tickets through an online broker.
There are often contracted pre-sale ticket allotments, where venue, team, or talent sponsors get access in advance. Even fan clubs may get tickets before you can! And, don't forget that some tickets are reserved for the players, performers, coaches, and other insiders.
Buying at the box office is almost always an option - unless you don't live anywhere near the venue, or they sell out before you make it to the window. A ticket broker may wind up being your only choice if you're trying to get access to a popular event or you're traveling in from out of town and don't want to risk not getting in at all.
Generally speaking, no, but that doesn't mean that there aren't fraudulent sites and sellers out there. Your best bet is to choose a reputable ticket broker with an established history of providing valid event tickets, as well as a guarantee that protects you if anything goes wrong with your purchase. Ticket brokers sell event access in advance: don't confuse them with scalpers who stand outside of the events and try to sell day-of tickets.
That's a valid question (pun intended). The Better Business Bureau recommends that you only buy from trusted vendors, like the venue itself or a legitimate, accredited reseller service. Use a payment method (like a credit card) that offers extra protection on your purchase. The BBB also says that you should be wary of ads promising cheap tickets: they often contain scam links to sell you fakes.
The most reputable ticket brokers absolutely guarantee that your tickets are valid. Plus, if your event is cancelled, the best brokers will give you a full refund. It's worth the time to verify whether a ticket broker is trustworthy before you click that "buy now" button, and a good satisfaction guarantee is something you should definitely look for.
That depends on the service you choose. You may find a broker or two with no service fees, but it's more common to see "service fees" , "convenience fees" , or "online fees" of as much as 10% of the ticket's list price.
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Continued from above...

Online ticket brokers connect buyers and sellers to each other. With venues of all kinds throughout the world, you can easily see the performers, athletes, and entertainers coming to a field or stage near you with the click of a few buttons. These platforms often provide a map for you to look at on your phone or computer to select the best seats.

You can view your pricing options and compare between different brokers to see if one is offering a better price than another, usually in the form of lower processing fees and other added costs. It's important to know which ones are reliable so you don't spend unnecessary money or worry about how legitimate your tickets are.

When you're ready to plan the next championship game, new musical, or raging concert to attend, we suggest you keep the following criteria in mind when choosing a ticket broker:

  • Accreditation. Does the company have a rating from the Better Business Bureau? Do they have a lot of customer reviews attesting to the legitimacy of their business? Are there complaints or concerns about their reliability?
  • Selection. It's best if you're able to find a company that offers tickets to all kinds of events in your area. Then they can be your go-to resource for claiming seats to all the shows and sports games you want to attend.
  • Satisfaction. If you aren't able to attend the event you purchased tickets for, can you return them? Does the company guarantee their product? What happens if the concert is cancelled?

To help you identify the best ticket brokers, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find great deals on tickets for something exciting in your future!"

Compare Ticket Brokers

Select any 2 Ticket Brokers to compare them head to head

  • Tickets For Less
  • Ticket City
  • Tickets Expert
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  • Ticket Distributors
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  • Vivid Seats
  • Ticket Liquidator
  • Ticketmaster
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Tickets For Less vs Ticket City Tickets For Less vs Tickets Expert Tickets For Less vs StubHub Tickets For Less vs Ticket Distributors Tickets For Less vs Ticket Club Tickets For Less vs Vivid Seats Tickets For Less vs Ticket Liquidator Tickets For Less vs Ticketmaster Tickets For Less vs TicketNetwork Ticket City vs Tickets Expert Ticket City vs StubHub Ticket City vs Ticket Distributors Ticket City vs Ticket Club Ticket City vs Vivid Seats Ticket City vs Ticket Liquidator Ticket City vs Ticketmaster Ticket City vs TicketNetwork Tickets Expert vs StubHub Tickets Expert vs Ticket Distributors Tickets Expert vs Ticket Club Tickets Expert vs Vivid Seats Tickets Expert vs Ticket Liquidator Tickets Expert vs Ticketmaster Tickets Expert vs TicketNetwork StubHub vs Ticket Distributors StubHub vs Ticket Club StubHub vs Vivid Seats StubHub vs Ticket Liquidator StubHub vs Ticketmaster StubHub vs TicketNetwork Ticket Distributors vs Ticket Club Ticket Distributors vs Vivid Seats Ticket Distributors vs Ticket Liquidator Ticket Distributors vs Ticketmaster Ticket Distributors vs TicketNetwork Ticket Club vs Vivid Seats Ticket Club vs Ticket Liquidator Ticket Club vs Ticketmaster Ticket Club vs TicketNetwork Vivid Seats vs Ticket Liquidator Vivid Seats vs Ticketmaster Vivid Seats vs TicketNetwork Ticket Liquidator vs Ticketmaster Ticket Liquidator vs TicketNetwork Ticketmaster vs TicketNetwork
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