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Scribie Review

Sunday, April 21st

2024 Transcription Service Reviews

Scribie Review 3 Star Rating

Scribie

3 Star Rating
  • $1.25/minute (+$0.30 for time coding)
  • Complimentary re-reviews until the file reaches 99% accuracy
  • 24-hour turnaround time
  • 4-step human transcription process for accuracy
  • Cost calculator and demo available on their website
  • Positive customer support experiences

Scribie offers a transcription service that turns spoken words into written text, employing both artificial intelligence and human review. Their mission emphasizes a strong focus on the accuracy of transcripts, adopting a method that involves collective effort from multiple transcribers to minimize errors.

$1.25/minute doesn't include time coding

We followed a prominently featured link on Scribie's website to a comparison between Scribie and a leading competitor. Initially, we were quite convinced that Scribie was the better service. That was until we checked the date of that blog post and compared the pricing they promised in it to the current pricing listed on their site. In the blog post, they boast that time coding is included in their flat rate of $0.80 per audio minute where their competitor charged an extra $0.30 on top of a flat fee of $1.50/minute. Well, Scribie is now not much better than the competitor they disparaged for these "hidden fees" : as of this review, Scribie's per-minute fee is $1.25, and time coding is - you guessed it - an additional $0.30. We'd recommend Scribie update this blog post or take it down altogether to avoid future embarrassment.

24 hours until delivery

So what do you get for that $1.25? The typical promise of 99% accuracy and a 24-hour turnaround time. If your audio is unclear, though, be prepared for delays and lower accuracy. If you need your files sooner than next-day, you can pay an additional $1.25/minute for Rush Order prioritization.

4-step accuracy process

How does Scribie reach that promise of 99% accuracy? After you submit your audio files and payment has gone through, Scribie begins their 4-step human transcription process. First, your files are split up into smaller portions and typed up by one or more transcriptionists. Next, Scribie's reviewers check their work and add time codes, if you've paid for those, and speaker tracking. Third, those smaller portions are stitched back together and double-checked for any mistakes or inconsistencies (like in speaker names or alternate spellings of words). The final step is an assessment of the overall accuracy of the file to make sure it's at least 99%. If not, it goes back to step three. Your file will be delivered in the format of your choice.

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Use the cost calculator and schedule a demo

The landing page of their website features a handy cost calculator with toggles for Rush Order and Time-coding that will adjust the price when turned on or off. If you want a custom quote on their letterhead, you can submit a request by clicking the link below the calculator. You can also request a demo of their services, which might be a good idea if you're working with audio with heavy accents or poor quality and you aren't sure if Scribie can handle it. Note that poor audio might be subject to additional charges.

Sign up for their newsletter to save

Scribie offers seasonal promotions that you'll only be privy to if you sign up for their newsletter. Otherwise, they don't offer any discounts, which they justify with the claim that their prices are "already the lowest in the industry."

Free re-reviews until your file is near-perfect

We found another discrepancy in Scribie's return policy. In their Customer Guide, they say that you can cancel your order as long as it hasn't reached 60% completion, but on the landing page, they say it's 40%. We're guessing it's the latter number in actuality, but Scribie should fix this. If you do choose to cancel, you'll be refunded for the amount of work that wasn't finished. If you've already received your transcript, though, the only thing Scribie will do is offer complimentary re-reviews until your file has reached 99% accuracy.

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Not many reviews, but customer support is good

It's hard to find reviews for Scribie online, but the ones we did find consistently mention positive experiences with customer support, fast turnaround times, and value for money. One complaint was that Scribie no longer offers automated transcripts at all, which used to be free, and later cost 10 cents per minute. Another user complained that Scribie's formatting requirements are too strict and that they had to reach out to customer support to convince them to accept the order.

Scribie supplements human transcription with AI

We suspect Scribie has quietly made some sneaky changes to their business model to make more money. They stopped offering their free and later paid auto-transcription service, requiring you to pay for the "human" transcription service. They've described themselves as "combining the best of both worlds - AI and Human transcription." While not explicitly stated, this suggests a shift in their transcription process since our last evaluation. Now, their transcribers appear to act more as proofreaders for AI-generated transcriptions rather than actual transcriptionists. Previously, Scribie offered an AI option for free, leaving the editing work up to you.

Not a standout anymore

Wrapping up, we're feeling a bit let down by Scribie compared to our last look at them. They used to stand out with cool options like free automated transcripts, but those days are gone. Now, with sneaky price changes and some unclear info on their site, we're left raising an eyebrow. They're not messing up big time, but they're not wowing us either. They still do a solid job turning speech into text and their customer service is decent, but they've lost some of the unique perks that used to give them an edge. So, Scribie's okay, but they've lost a bit of their original charm, landing them squarely in the middle of the transcription service pack.

Where Can You Find the Best Transcription Service?

Imagine you've just wrapped up a lively brainstorming session with your marketing team. Ideas were flowing freely - but no one remembered to take detailed notes. Here's where transcription services come to the rescue. They can turn all those spoken words into a clear, written format, so no winning idea gets lost.

Simply put, transcription services take what's said in audio or video and turn it into text. And this isn't only useful for missing meeting notes. It also spans across various fields like legal, medical, and business, making sure important spoken information is accurately captured and easily revisited in text form.

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Transcription Service FAQ

Transcription services convert live or recorded speech into text for legal, medical, educational, or business purposes. A university student may record a lecture and have it transcribed to more easily take notes, or a court reporter may record the audio of a criminal trial and submit it to one of these services for transcription. Many transcription services also provide captioning for YouTube videos or other mp4 files.
By outsourcing the transcription of your file, you save yourself frustration and time, and as we all know, time is money. However, if you are determined to transcribe your audio all by yourself, some transcription services provide in-site dictation, editing, and automatic speech-to-text tools.
The pricing model of transcription is based on dollars-per-minute. Depending on the service you choose, the language and complexity of the audio, how polished you want your final transcript to be and how fast you need it, manual transcription will run you anywhere between $0.75-$3 per minute.
Most transcription services offer both automated and manual transcription options. Automated transcription is done by running your audio through speech recognition software, and the quality of the finished product will depend on whether or not the audio you submitted was clear enough to be understood by the AI. Manual transcription is done by an actual person. Automated transcription is cheaper, generally costing $0.10 per minute of audio. Manual transcription is more expensive, but it is typically much more accurate and is the only viable option for difficult audio files.
Most transcription services offer a 99% accuracy guarantee. If you are unhappy with your transcript, they will rework it until it meets 99% accuracy or until you are satisfied.
If you opt for automated transcription, turnaround typically takes between 5 minutes and 5x the length of the audio. Manual transcription turnaround times will depend on the service and the length and complexity of the audio, but most services advertise 24 hours between when you submit your audio or video file and when you receive your finished transcript.
Yes, you can. Most services offer foreign language transcription, though you should be aware that you may be paying as much as $7 per minute of audio depending on the language.
Most transcription services offer transcription for medical, academic, and legal purposes for an extra fee. Some services only do this sort of transcription. A mark of a transcription service well-suited to medical, legal, and academic transcription is their commitment to customer security. These services bind their employees to a non-disclosure agreement, and, at your request, will destroy their copy of your files upon completion of your order.
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Continued from above...

You'll find two main types of transcription: manual and automated. Manual involves a person listening to the audio and typing it out, capturing nuances and context but potentially taking more time and being a bit pricier. Automated uses technology to transcribe quickly and usually at a lower cost, but may miss the mark on accuracy, especially with tricky audios or specific jargon.

Some services offer both manual and automated types of transcription services, while others offer just one. Some transcription services even give customers complete control over the transcription process by providing them with tools to dictate and edit within the platform themselves.

What you may not know is that transcription services can do more than just turn spoken words into text. Some services offer extras like identifying different speakers, adding time stamps, and keeping track of specialized terms. Also, given that some recordings can contain sensitive information, top-tier services prioritize robust data protection to keep your information safe.

In terms of user experience, high-quality transcription services focus on making things easy for clients from start to finish. This includes an easy-to-navigate website, straightforward file uploading, clear pricing, and timely delivery of transcriptions.

Trying to find a trustworthy online transcription service can be tough. Most have thousands of transcriptionists, which means the quality can vary a lot from project to project, and reading customer reviews might not give you a clear picture of what to expect.

Before you pick a transcription service, think about these points to make sure you know what you're looking for:

  • Pricing. Understand what you're paying for. Good services will tell you upfront about extra costs for things like poor audio quality, strong accents, adding timestamps, or handling multiple speakers.
  • Quality control. A quality control team should review your final transcription before it makes it to your inbox to make sure it's good quality, meeting both the service's and your standards.
  • Customer service. If your transcription isn't satisfactory, the transcription service should offer to fix it or refund you some of your money.

Top Consumer Reviews has reviewed and ranked the best transcription services available online today. We hope our evaluation will help you find the right service, where every spoken word will be accurately - and affordably - captured in text!

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