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Sunday, February 16th
Headquartered in Madrid, Visagov is on a mission to make it as easy as possible to travel abroad. However, because Visagov is based in Spain, it might not be the visa service of choice for US travelers. The only way to contact the company is via email: not the most reassuring situation if you have an urgent issue or your application is particularly time-sensitive. We're not sure how that lines up with the "24/7 visa and travel assistance” they so proudly advertise.
Very limited list of destinations
We also had a hard time finding all of our target destinations in Visagov's list of countries: neither Brazil nor China were included. Australia was there, but at the time of this review the country was requiring travelers to apply for a visa directly with their government and not through a third-party service like this one - but Visagov was still accepting applications. We had similar issues looking at other countries in Visagov's list. Mexico or Montserrat? "Application temporarily unavailable.” ETIAS (to enter the Schengen area in Europe)? Nowhere to click to apply.
Website is difficult to use
When we finally found a country whose travel visa we were eligible to apply for - New Zealand - the process was mostly uncomplicated, winding up with a total charge of $64 USD. The only irritating part was trying to find "United States” in the various country dropdown lists (country of passport issuance, residency): it's not alphabetical, so you have to scroll through until you happen to spot it.
You may or may not qualify for a refund
Visagov has a refund policy, but it's not the most straightforward. If your visa application is denied by the destination government, you'll get a refund of those fees. But, the policy also says "you will never receive a payment corresponding to [their] handling and processing fees, any other refund request will be excluded”.
Some travelers actually like this service
With all of that, it was surprising to find quite a few 4- and 5-star reviews on Trustpilot. Some clients actually had a good experience using Visagov. On the other hand, complaints were as you'd expect: hard to reach customer service when they needed help, incorrect info on documents that couldn't be fixed in time to process the visa paperwork, and so on.
Worst travel visa service in our evaluation
That still doesn't change our mind: Visagov is our lowest-rated travel visa provider, particularly for US citizens. You might not find the country you're visiting in their list, and even if you do, the application might not be available. And who wants to work with a provider that can't even be reached on the phone or at least via live chat? We don't. Avoid wasting time (and money) by going directly to one of Visagov's higher-ranked competitors instead.
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If you're traveling to a country that requires a travel visa for entry, you can simplify your life by using one of the top-rated services in our rankings here at Top Consumer Reviews. We've done the work to show you the best of the best - and the worst of the worst - so that you can rest assured that your travel visa paperwork is in good hands. Enjoy your trip!
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