The Best Treadmills

Tuesday, May 13th

2025 Treadmill Reviews

SOLE Fitness

• Prices from $1,099.99 to $3,799.99
• 7 models in stock
• Up to lifetime warranty on frame
• 30-day return policy with no fees
• Free shipping and curbside delivery

SOLE Fitness is our top choice when looking for excellent treadmills that not only work well at home but are also popular in hotel gyms. SOLE Fitness has been a major player in the US fitness industry for many years with a reputation for high-quality machines built to handle tough use and conditions.

7 models and good bonuses

For treadmill options, SOLE Fitness has 7 models to choose from, and they were all ready to buy and ship at the time of our review. Plus, with bonuses like free shipping on all machines, you know you're getting a good deal at SOLE Fitness.

Equipment Overview:

• Type of treadmills: Touchscreen and Traditional LCD
• Price range: $1,099.99 to $3,799.99
• Different models: 7
• Financing available: Yes
• Level of incline: 15 levels of incline
• Return policy: 30 days
• Warranty: Frame: 5 years-lifetime, Mechanical parts: 2-3 years, Electronics: not listed, and Labor: 1 year (depends on model)
• Shipping: Free

Basic model: SOLE F63

The basic treadmill model offered by SOLE Fitness is the SOLE F63. The cost for the SOLE F63 is $1,099.99, and it includes the following features: a speed range from 0.5 to 12 mph, an incline feature with 15 levels (though it doesn't give any percentages for the inclines themselves), and the inclusion of a USB type A charging port for your devices so you can stay fully powered throughout your workout. You can also expect a 6.5-inch Backlit LCD display with 7 pre-programmed workouts and the flexibility to define 2 user-specific programs. Accessory holders, including a phone/tablet holder and a reading rack, help with multitasking and music during your workouts.

Top-tier model: SOLE ST90

The top-tier model offered by SOLE Fitness is the SOLE ST90 treadmill. This machine costs $3,799 and includes a variety of upgrades from the base model. These include

• A 15.6-inch touchscreen display
• Wireless device charging
• Bluetooth capabilities, including speakers and Sole+ integration
• Built-in Wifi

The treadmill also includes accessory holders, featuring a phone/tablet holder and a reading rack, the same speed range as the base model from 0.5 to 12 mph, and 15 levels (though, like the base model, this isn't offered in percentages of incline like with most brands).

Free curbside delivery

When you buy from SOLE Fitness, you get the bonus of free curbside delivery within the lower 48 United States. If you'd rather have your new fitness machine delivered directly to your garage, you can pay a fee of $59 to have them bring your treadmill the extra steps up from the curb. The only downside with SOLE Fitness shipping is that it can be on the slow side. When we checked the site during our review, all SOLE Fitness treadmills had a 30-day delivery window from the time of purchase. So, as long as you're prepared for the 1-month shipping time, it shouldn't be a problem.

30-day returns with no fees

Buying from SOLE Fitness comes with a standout return policy. With SOLE Fitness, you've got a 30-day window to give your treadmill a try, and if you decide to return it, there are no restocking fees or shipping costs. The company even handles the packaging and return delivery of the treadmill. If you're worried about investing in an expensive piece of exercise equipment, SOLE Fitness's customer-friendly guarantee should ease your mind.

Rave reviews for returns and customer policies

SOLE Fitness has a decent reputation with a "B" rating from the Better Business Bureau. Even though there are a few complaints about customer support, those who dug into the treadmills and how they work were big fans of SOLE Fitness. Customers who left reviews praised the free shipping and super easy returns. Fitness bloggers and professionals gave rave reviews for all the SOLE Fitness machines, and that's a major positive sign in our opinion.

Can't beat their return policy

It was a close tie between SOLE Fitness and our second-place pick, but the return policy finally won SOLE Fitness the top spot. It's got a lot of benefits with a wide range of treadmills from the traditional LCD screen style to options with full-size touchscreens, and a host of technology upgrades across the board. The prices are competitive, and if you don't like your treadmill you can return it at no cost. Plus SOLE Fitness will help you pack it up. You can't beat that. For these reasons, SOLE Fitness earns the top spot in our review with a well-deserved 5-star rating.

Nordictrack

• Prices from $1,199 to $4,499
• 7 models in stock
• 10 year warranty on frame
• 30-day returns
• Free shipping and assembly on some models
• Base model includes a touchscreen
• Free month of iFIT with all models
• "A” rating from the BBB

When it comes to home fitness equipment, NordicTrack is a well-known name in the industry. You may have seen it in popular commercials promoting its home-use equipment. NordicTrack belongs to the Icon Health and Fitness brand family, sharing the stage with its sister brand, ProForm.

Good variety and feature-rich

NordicTrack, known for providing a more high-end experience, stands out from its sister site ProForm with slightly larger and more feature-rich treadmills. NordicTrack offers a selection of seven treadmills, and as of this review, all of them were available in stock.

Equipment overview:

• Type of treadmills: Touchscreen
• Price range: $1,199 to $4,499
• Different models: 7
• <>b>Can stream live/pre-recorded workouts: Yes
• Financing available: Yes
• Level of incline: -6%-40% (depends on model)
• Return policy: 30 days
• Warranty: Frame: 10 years, Mechanical parts: 2 years, Electronics: not listed, and Labor: 1 year
• Shipping: Free, includes assembly on some models

Basic model: EXP 7i

The basic model at NordicTrack is the EXP 7i. This model starts at $1,199 and includes a surprising bonus: a touchscreen. Yep! Even the lowest-tier model at NordicTrack comes with a touchscreen, so you get all the modern tech at under $2,000. Some of the other features of the EXP 7i include an incline range from 0% to 12%, a 7-inch Tilt HD Touchscreen, a speed range of 0 to 10 mph, and over 17,000 available workouts. The AutoAdjust feature automatically adapts incline and speed based on guidance from your iFIT trainer, and you get access to daily challenges, which include cross-training options from yoga and strength training to stretching and recovery. The incorporation of Google Maps technology allows you to virtually exercise in any desired location. You can also add up to 5 adult profiles, meaning the whole family can have a personalized workout experience. And if you have any other equipment from NordicTrack, the data will seamlessly synchronize on all your machines. The package includes a 30-day iFIT trial, so you can access the full potential of the machine for free.

Top-tier model: Commercial X32i

The best model available at NordicTrack is the Commercial X32i. This model costs $4,499, which gives you some important upgrades over the base model:

• On top of getting all the features of the EXP 7i, you can expect an increased incline capacity of up to 40% incline and a -6% decline, with 47 levels of adjustability
• The touchscreen also gets a super upgrade. The Commercial X32i includes a 32-inch Smart HD Touchscreen
• There's also a speed increase with a top speed of 12 mph and the SmartAdjust feature which automatically adapts your speed and incline to match the terrain of your workout

Running on the Android 9 OS, the treadmill provides a user-friendly and efficient platform that will be familiar to many customers already. Plus Bluetooth headphone connectivity allows for a seamless and wire-free listening experience, complemented by two 3-inch speakers. This model also includes the 30-day free trial of iFIT, the 5-person profiles, and Google Maps connectivity, making it an impressive all-around workout system.

iFIT included in purchase

When you buy a NordicTrack machine, you get a free 30-day trial of the iFIT app. With this trial, you can try out different workouts guided by professional fitness instructors live or recorded. If you enjoy it, the membership costs $39 each month. But the cool thing is that you can still use your NordicTrack even if you don't want the membership, which sets it apart from other brands that offer program trials. With Google connectivity and the ability to use mobile apps and Wifi, you can tailor your workouts no matter what program you're using to exercise with.

30-day returns with fees

The only potential downside of NordicTrack is its return policy. If you're not satisfied with what you bought, you can ask for a return within 30 days, which is pretty standard. But here's the catch: there's a $250 shipping charge that you won't get back, and they also take a 10% processing fee if you need to make a return. So, the deal isn't great, but it isn't as bad as some of the return fees we've seen from other brands in our review.

"A”-rated company

NordicTrack has built a great reputation and has earned an "A" rating from the Better Business Bureau, which is pretty solid. They handle customer complaints quickly and professionally. On third-party review sites, NordicTrack scores an average of 3 stars out of 5. It's not super high, but it shows there are different opinions out there. The main complaint we saw was with the iFIT membership. Many customers didn't realize the membership was something they needed to opt out of after the trial period. So, most of the reviews that aren't 5 stars complain about unwanted charges for the iFIT membership. But overall, especially with their treadmills, NordicTrack gets a lot of praise from customers.

Treadmills tick all the boxes

NordicTrack stands out from the pack by offering competitive prices with a 100% touchscreen lineup. On top of having some of the best features in the industry, this brand also provides 30-day returns and an impressive score from the BBB to back up its reputation. The 10-year warranty is highly competitive and provides some peace of mind when you buy a NordicTrack treadmill. With high levels of connectivity, Bluetooth, and compatibility with Google Maps, NordicTrack ticks all the boxes.

Precor

• Prices from $2,499 to $14,010
• 3 models in stock
• Lifetime warranty on frame on some models
• 5-10 year warranty on parts
• "A+” rating from the BBB

If you want top-notch machines for your home workouts, Precor is well-known as a favorite in professional gyms. People all around the world use Precor in public gyms and studios, proving that it's a reliable choice for creating a pro-level home gym.

Availability issues

There's one big problem: customers have mentioned Precor's machines, including treadmills, are often not available. For example, out of the 5 different models they offer, only three of the treadmills were in stock and available to buy during our most recent visit to the Precor online store.

Equipment Overview:

• Type of treadmills: Touchscreen and Traditional LCD
• Price range: $2,499 to $14,010
• Different models: 5
• Can stream live/pre-recorded workouts: No
• Financing available: Yes
• Level of incline: -3%-15% (depends on model)
• Return policy: None
• Warranty: Frame: 7 years- lifetime, Mechanical parts: 3-5 years, Electronics: 3 years, and Labor: 1 year (depends on model)
• Shipping: $199

Basic model: TRM 600

For our review, we chose the TRM 600 line for the basic model. While there is a cheaper (and more low-tech) model on the Precor site, the TRM 200 line was not available for purchase and all sub-models were out of stock. So, we chose the next best option that was available to review for you. The TRM 600 has three sub-models with the P31 Console as the lowest priced in the lineup. The TRM 600 P31 costs $6,740, which isn't cheap by any means. The Precor TRM 600 stands out as an exceptional treadmill model, offering a maximum speed capability of 12 mph and a 60-inch running surface. With a versatile incline range of 0% to 15%, adjustable in 0.5% increments, you can get in plenty of uphill training. The P31 is equipped with 27 pre-programmed workouts, and the speed range spans from 0.5 to 12 mph.

Top-tier model: TRM 800

The top model at Precor is part of the TRM 800 lineup. There are three sub-models of treadmill here too, which include prices from $10,480 to $14,010. The top model (the one that costs $14,010) is the P82 Console which is the model we'll focus on for our review. The Precor TRM 800 P82 treadmill is designed for elite runners and marathoners. It offers a few upgrades from the base model:

• An impressive maximum speed of 16 mph
• Options for both uphill and downhill training with an elevation range from -3% to 15% incline in 0.5% increments

However, the treadmill includes the same 27 pre-programmed workouts as the base model which was somewhat disappointing for a treadmill of this price point.

No returns allowed

However, if you're looking for purchase security, Precor may not be the brand for you. Simply put, once a Precor machine is delivered, you can't send it back. According to Precor's rules, you can cancel and get a full refund before or after it ships, but only if it hasn't reached your home yet. But once it's delivered, there's no turning back. On the positive side, some of the treadmills come with a lifetime warranty for the frame. So, if something goes wrong, Precor will fix it or give you a new one at no extra cost. Still, we're not big fans of Precor's strict "no returns" policy.

Solid scores overall

Precor is well-respected in the fitness world, with an impressive "A+" rating from the Better Business Bureau and a strong 3.9-star average on sites like Trustpilot. With the high cost of their top-tier treadmills, you'd expect top-tier service, and Precor seems to be delivering on that for the most part. Lots of 5-star reviews praise their excellent customer service, especially in solving problems quickly. The delivery service (described as "white glove” by reviewers) is also highly praised, as it includes setup and removal of old fitness gear - something customers really appreciate.

Solid brand if you have a big budget

Despite the higher-than-average price point, Precor stands out as a favorite with reviewers. As one of the few brands to earn an "A+” rating from the BBB, Precor definitely ranks as one of the top options in the industry. On the other hand, the pricing can be a little limiting for customers who aren't pro athletes (or who are athletes on a budget). While they do have a "cheaper” machine for $2,499, this treadmill wasn't in stock at the time of our review. This means that you could be looking at paying a minimum of $6,740 for your Precor treadmill. However, the brand has a great reputation and could be perfect for high-budget buyers. For this reason, it gets a solid rating. But if you're looking for a lower-cost treadmill in general, Precor might be out of your comfort zone.

Xterra

• Prices from $499.99 to $1,599.99
• 13 models in stock
• Lifetime warranty on frame
• 30-day return policy
• Free shipping
• 4.3-star average from reviewers

When you're on the lookout for sturdy and budget-friendly home gym gear, Xterra immediately comes to mind. This brand offers a variety of fitness machines like treadmills, rowers, and more.

Keeps it affordable

Xterra focuses on keeping things affordable, allowing you to add a top-notch treadmill to your home gym without burning a hole in your pocket. Xterra presents a solid lineup of 14 treadmill options, although one of those models was unavailable at the time of this evaluation.

Equipment Overview:

• Type of treadmills: Traditional LCD
• Price range: $499.99 to $1,599.99
• Different models: 14
• Can stream live/pre-recorded workouts: No
• Financing available: Yes
• Level of incline: Up to 15 levels of incline
• Return policy: 30 days
• Warranty: Frame: Lifetime, Mechanical parts: 90 days-2 years, Electronics: not listed, and Labor: 90 days-1 year (depends on model)
• Shipping: Free

Basic model: TRX1000

The basic model offered by Xterra is the TRX1000 treadmill. This is one of the cheapest models on the market for only $499.99, making it a great option for customers who want to get their home gym started on a budget. The treadmill offers 3 manual incline settings (though it doesn't list the percentage of the incline), as well as basic hand pulse sensors mounted on the side handlebars that provide real-time heart rate monitoring. With a convenient Lift Assist frame design, the treadmill folds up easily, optimizing space when not in use. The treadmill comes with a 5-inch LCD display with a speed range from 0 to 10 mph. While these features definitely aren't "top-of-the-line” for the price point, the treadmill will get the job done. For customers shopping on a budget, it's still a competitive basic model.

Top-tier model: TR6.6

The top model at Xterra is the TR6.6 treadmill. This option costs $1,599.99 and offers a range of upgrades from the base model. For example:

• the XTERRA high torque 3.0 HP motor is designed for peak efficiency and performance
• This model also offers a larger 7.5-inch bright blue backlit LCD display providing clear visibility of program profiles, time, speed, pace, distance, calories, incline, and pulse
• The Lift Assist folding deck is coupled with XTRASOFT cushioning in this model, which makes storage convenient without compromising on joint support
• For seamless adjustments during workouts, handlebar-mounted speed and incline controls are included
• The treadmill's speed ranges higher than the base model (from 0 to 12 mph), and it provides 15 levels of incline for a more customizable workout

While these are decent upgrades from the base model, we noticed that it still doesn't have a touchscreen or connectivity perks like Bluetooth. Since there are models from other brands (at this price) that do offer those features, the top-tier model at Xterra doesn't stand out as much as the low-cost base model.

30-day returns with fees

If you decide to send back your treadmill for any reason, Xterra offers a 30-day window from the delivery date to request your return. But, similar to many other brands in our review, Xterra requires you to pay a fee to restock and return your treadmill. And there's one extra concern to keep in mind: you need to make sure your equipment goes back in its original packaging and stays in good condition too, which makes it a little more difficult for anyone who wants to try out their treadmill before making a decision.

Popular with customers but not the BBB

The majority of Xterra customers are happy with their treadmills and other gear, as (according to the reviews) they usually don't need to make returns. Overall, customers praise the durability, the effectiveness of workouts, and the surprisingly good quality of Xterra's reasonably priced fitness equipment. Across different review sites and blog comments, Xterra consistently earns an average rating of 4.3 stars out of 5 for the strength of their machines. While the BBB gives the company a "C+," it's essential to note that this rating includes all subsidiaries under Xterra Group Corporation and doesn't exclusively represent Xterra and its treadmill line.

Best option for a budget treadmill

If you're looking for one of the most budget-friendly companies on the market, Xterra is pretty competitive. With a basic treadmill for just $499.99, you can get started with your at-home jogging sessions without breaking the bank. However, if you want a more upgraded treadmill, Xterra may not deliver. The top-tier model doesn't have many of the features offered by other brands, making it less competitive for the price point. With that coupled with a "C+” rating from the BBB, it knocks Xterra down in the ratings just a bit. It's definitely still worth a look, as customers are raving about the effectiveness of the treadmills, but if you're looking for the most feature-rich treadmill Xterra won't be for you. Xterra gets a high rating, as the prices are very competitive, but it doesn't quite beat out the more feature-heavy models from other brands.

ProForm

• Prices from $999 to $1,999
• 5 models in stock
• 4-year warranty on frame
• 1- to 2-year warranty on parts
• 30-day returns with fees
• 30-day iFIT free trial
• "A” rating from the BBB

ProForm, part of the Icon Health and Fitness family like NordicTrack, has over 40 years of experience selling fitness gear. ProForm and NordicTrack share some features, but ProForm's treadmills are often more budget-friendly.

Reasonable prices and free shipping

ProForm aims to make high-quality home workouts available to everyone by keeping prices reasonable and offering free shipping. Plus, all four models they offer were available during our review, which set them above some of the companies that had multiple treadmill models out of stock.

Equipment overview:

• Type of treadmills: Touchscreen and Traditional LCD
• Price range: $999 to $1,999
• Different models: 4
• Can stream live/pre-recorded workouts: Yes
• Financing available: Yes
• Level of incline: -3%-12% (depends on model)
• Return policy: 30 days, buyer pays $250 in return shipping fees + 10% restocking fee
• Warranty: Frame: 10 years, Mechanical parts: 1-2 years, Electronics: not listed, and Labor: 1 year (depends on model)
• Shipping: Free

Basic model: Carbon TLX

The basic model at ProForm is the Carbon TLX. This model costs $999 and includes features like interactive training sessions and live class streaming Some of the other features include a user-friendly 7-inch multi-color display, a speed range from 0 to 12 mph, controlled with QuickSpeed Button Control, and an incline range from 0% to 12%. Adding to its technological appeal, the treadmill offers Bluetooth audio capabilities, complete with 2-inch speakers so you can add personalized music or audio content to your workout sesh. This machine also comes with a 30-day free trial of iFIT to use with your workouts.

Top-tier model: Pro 9000

The top-tier model at ProForm is the Pro 9000. This model costs $1,999, which is much cheaper than many of the other top-tier models we've seen in our review. This treadmill model features upgrades such as:

• A 22-inch touchscreen
• Increased incline capabilities from a 3% grade up to 12%, allowing for a dynamic and realistic simulation of various terrains during workouts.

The Pro 9000 has the same speed range as the Carbon TLX (0 to 12 mph), and it has the QuickSpeed Button, for easy changes to your speed and incline. However, we noted that for an additional $1,000, there aren't a lot of improvements other than the touchscreen. Still, it is still much more affordable than many competing top-tier treadmills at other brands. Plus, you can expect the 30-day free trial of iFIT here too.

30-day returns with fees

ProForm shares the same return policy as its sibling site, NordicTrack, and even though this is pretty common in the industry, it's a bit of a letdown. If the ProForm treadmill you got isn't what you had in mind, you can send it back within 30 days from when it was delivered. But you have to pay a $250 return shipping fee to do so, and there's an additional 10% processing fee on top of that. So, you may want to be sure about your purchase before you go with ProForm.

Ratings have dropped recently

People generally like ProForm treadmills, and customers often give positive feedback. ProForm holds a solid "A" rating from the Better Business Bureau. Looking at third-party reviews on Sitejabber, ProForm gets an average of 3.9 stars, although recent reviews are not as positive. On Trustpilot, however, the average rating drops to 1.5 stars. Some customers, especially from early 2023 onward, have had trouble reaching ProForm's customer service, which can be a problem when machines need fixing. Since ProForm offers a 10-year warranty, it can be frustrating if you face difficulties getting the repairs as promised.

Some questionable reviews earn it a mid-tier rating

Despite the low prices and the "A” rating from the BBB, ProForm doesn't succeed as much as you might expect. With reviews showing that the company's machines aren't as reliable as they should be (especially a low 1.5-star rating from Trustpilot), there are concerns about how well ProForm is delivering on its warranty promises. This, coupled with the limited changes between basic and top-tier machines, means that ProForm doesn't stand out as well as its sister brand. ProForm is a good choice to check if you're looking for low-cost treadmill options, but it's not the best brand out there, settling just higher than mid-tier overall.

Life Fitness

• Prices from $3,399 to $16,999
• 8 models in stock
• 7 years to lifetime warranty on the frame
• 15-day limited return policy

Life Fitness is a brand that's known for producing fitness equipment used in both fitness centers and home gyms. Their line of treadmills is one of the widest ranges in our review with a total of 10 different models to choose from.

Models are very similar

It can be a bit tricky to discern the distinctions among them in terms of cost and features. Many of them seem quite similar in style and price, potentially causing confusion for customers. One of the models was completely out of stock with another only available through "special order”. This left 8 models available for regular purchase, which was better than expected. Typically, finding exercise machines marked as "in stock" at Life Fitness can be a bit challenging.

Equipment Overview:

• Type of treadmills: Touchscreen and Traditional LCD
• Price range: From $3,399 to $16,999
• Different models: 10
• Can stream live/pre-recorded workouts: Yes
• Financing available: Yes
• Level of incline: Up to 12%-15% (depends on model)
• Return policy: 15 days, only if defective or damaged
• Warranty: Frame: 7 years-lifetime, Mechanical parts: 1-10 years, Electronics: not listed, and Labor: 1 year
• Shipping: Up to $300

Basic model: F3 Folding Treadmill

If you're judging by price point, the "basic model” seems a little odd at Life Fitness. The base model at Life Fitness costs $3,399. While there are a few cheaper options due to promotions, this is the lowest-tier treadmill available from this brand. The base model has the Go Console which features a maximum speed of 10 mph and its standout feature: the ability to fold, providing an efficient space-saving solution if you have limited room. The heart rate monitoring system includes contact hand sensors and wireless telemetry for accurate tracking during workouts. The Quick Start function memorizes preferred walk, jog, and run speeds, along with three different incline positions. The treadmill can track two user profiles, each with 13 preloaded workouts, and you can create one custom workout per profile. Backed by a 3-year warranty and offering incline capabilities ranging from 0% to 12%, this model is highly user-friendly. However, the cost is a little questionable. With many companies offering fully built-out treadmills with high-end tech and some with touchscreens for this price, $3,000+ seems a little steep for a base model.

Top-tier model: Elevation Series Treadmill

If you thought the base model was a little pricey, wait until you see the tag on their top-tier model. The Elevation Series Treadmill is Life Fitness' top-of-the-line treadmill starting at $15,299. However, this is a sale price for an outlet promotion. The regular price for the Elevation Series is $16,999. So what does Life Fitness offer for this steep price?

• The centerpiece of the Elevation Series is the 21.5-inch HD touchscreen
• The treadmill is equipped with connectivity to the Apple Watch and Samsung Galaxy Watch, Bluetooth and Polar Heart Rate
• You can upgrade your workouts with entertainment options, such as streaming video and music apps like Spotify
• On top of that, the Life Fitness On Demand Workout Classes feature instructor-led sessions
• The interactive Lifescape courses provide a unique experience by simulating outdoor environments from around the world

The treadmill also offers internet browsing via Wi-Fi directly from the built-in touchscreen. With up to 25 preloaded workouts, and support for various apps, including YouTube, Flipboard, Chess, Solitaire, Sudoku, Pandora, BBC, and ESPN, you'll never be bored during a workout. The speed ranges from 0.5 to 14 mph, and the Elevation Series offers an incline range from 0% to 15%.

Life Fitness dropped free shipping

Life Fitness provides free shipping for certain items like towels or dumbbells, but unfortunately, this offer doesn't include their large exercise machines. This means you'll have to cover the shipping costs for any treadmill you buy from Life Fitness. We noticed during our research that Life Fitness had previously provided free shipping but has recently discontinued this service, making it less competitive than other brands in the market that offer no-cost delivery. Considering the price of the machines themselves, it seems unnecessary to charge for shipping too.

Limited 15-day returns

Returns aren't top-tier at Life Fitness either, which is particularly disappointing given the high price point. You can only make returns within a 15-day window. However, these returns are applicable only for treadmills that are either defective or damaged during transit. If your concern involves not being satisfied with the treadmill, you won't be able to return your machine. Once you've received your treadmill from Life Fitness, the option for a changed-your-mind refund is no longer available.

Customer service doesn't match premium price

Life Fitness generally maintains a fairly positive reputation. The brand currently holds a "B" rating from the Better Business Bureau, and most of the brand's treadmills receive a customer rating of at least 4 out of 5 stars on the Life Fitness website (though three of them are entirely unrated). However, Life Fitness doesn't fare as well on third-party review sites. Trustpilot rates the brand only 2.4 out of 5 stars. Recent reviews highlight issues like malfunctioning machines, monitors failing within a few weeks, and sluggish responses from customer service. Given the comparatively high cost of Life Fitness treadmills compared to other brands, one would expect superior quality and service, and according to the reviews, customers aren't getting it.

Mid-tier service for high-budget customers

The treadmills at Life Fitness offer a wide variety of options, but they may only be suitable for those who have a larger-than-average budget. With the base model starting at $3,399, you're definitely not going to find any budget-friendly treadmills from Life Fitness. Considering that despite this price the return and shipping policies aren't customer friendly, the company fell in our rankings. If you're looking for the best value, this may not be the best pick for you. However, the warranties are competitive despite complaints about the customer service, so it earns a middle-ground rating. If high-tech and high-end are your jam, Life Fitness might be worth a look.

Matrix

• Priced from $2,999 to $4,899
• 5 models in stock
• Lifetime warranty on frame
• 30-day money-back guarantee
• Free shipping and in-home delivery

Founded in 2001 by Johnson Health Tech, Matrix was designed to elevate the standard of commercial fitness equipment for gyms and clubs worldwide. Recognizing the demand for premium workout experiences at home, Johnson Health Tech extended the Matrix brand to the home-buyer market in 2016.

One of the fastest-growing brands

The Matrix brand offers a range of cardio, strength, and group training equipment to health clubs, luxury resorts, athletic teams, and - now - right to the comfort of your home. Matrix has become one of the world's fastest-growing commercial fitness brands.

Equipment Overview:

• Type of treadmills: Touchscreen and Traditional LCD
• Price range: $2,999 to $4,899
• Different models: 5
• Can stream live/pre-recorded workouts: Yes
• Financing available: Yes
• Level of incline: 0%-15% (depends on model)
• Return policy: 30-day return guarantee
• Warranty: Frame: lifetime, Mechanical parts: 5-7 years, Electronics: not listed, and Labor: 2 years
• Shipping: Free in-home delivery and assembly

Base model: T30-XR

The base model at Matrix is the T30 treadmill which is separated into three different sub-models depending on the features you want. The lowest-cost model ($2,999) is the T30-XR series, set apart from its siblings mostly for the LCD screen rather than the touchscreen that's offered by most of the models. This treadmill model offers impressive features for a base model, though. With a speed range from 0.5 to 12.5 mph and an incline range from 0% to 12%, you have competitive levels to change up your workouts. The treadmill is Bluetooth heart rate compatible, and it offers an energy-saving mode so you don't have to worry about your power bill. The treadmill offers metric-driven cardio programs and exclusive HIIT programs for specialized high-intensity interval training. The treadmill is equipped with a user-friendly PIN for secure access and the convenience of checking workout data at a glance. Practical features include water bottle pockets, a device rack, and heart rate grips.

Top-tier model: T75-XUR

Like the base model, the top-tier model (T75) at Matrix is split into several sub-models ranging in price from $4,899 to $6,899. The best of the best is the T75-XUR. This model includes all the bells and whistles, but a lot of things are the same too. What may be familiar between models includes the speed range from 0.5 to 12.5 mph, WiFi, Bluetooth, and an HDMI port, and some of the practical elements like water bottle pockets, a device rack, and heart rate grips. Some of the new features include:

• Aluminum side rails
• Soft-touch buttons
• An increased incline range from 0% to 15%

The standout feature of the T75-XUR model is the all-new 22-inch console, featuring an HD touchscreen display. The treadmill is iFIT-enabled and comes with a 30-day membership at the time of purchase. It also offers exclusive HIIT programs and immersive HD destination footage, allowing you to enjoy your favorite shows and movies through built-in apps or by connecting devices via HDMI.

30-day money-back guarantee

Matrix offers some impressive shipping policies. For example, you get free shipping on your orders, and if it's available in your area, you will also get "white-glove” delivery. This includes moving your treadmill into the room of choice (including up one flight of stairs), unpacking, and removal of debris. You can also ask them to assemble the treadmill for you at no additional cost. Matrix will schedule appointments with a four-hour delivery window, so you can be present and sign for your package. On top of this white-glove service, Matrix offers a satisfaction guarantee that offers a product refund or credit (minus return freight, assembly charges, and a restocking fee) within 30 days.

Reviews aren't great

The only downside to Matrix is that it doesn't have a top-notch reputation. In fact, it sits around the middle of the pack. Matrix's parent company, Johnson Health Tech, only holds a "B-” rating from the BBB. On third-party review sites like Trustpilot, Matrix shows an average rating of 2 stars out of 5. A lot of the reviews note that the machines have problems or malfunctions and despite the Matrix machines being within the warranty period, it's impossible to get a hold of their customer service team. There are also a bunch of complaints about the ergonomics of Matrix machines from both athletes and regular gym-goers who don't like the feel or style of the machines. In general, it sounds like customers feel Matrix treadmills are more trouble than they're worth.

Mid-tier overall

With a higher-than-average price point, we expected the customer service at Matrix to match the "white-glove” service they offer during shipping. Unfortunately, reviews say that this isn't the case. Despite some solid benefits like free shipping and in-home delivery, Matrix has a host of red flags regarding its customer service and the ergonomics of its treadmills. If you're looking for something totally reliable, you may want to keep shopping. But, if the brand name of a popular gym brand appeals to you, the tech upgrades on Matrix machines are highly competitive. Overall, Matrix sits about the middle of the pack for us. There are definitely more competitive treadmill brands out there to keep in mind.

Bowflex

• Prices from $1,299 to $2,799
• 3 models in stock
• 10- to 15-year warranty on frame
• Free shipping on all treadmills
• Includes 2 months of JRNY membership

Bowflex is a popular fitness brand known for a variety of exercise machines, ranging from treadmills and stationary bikes to complete home gyms. Bowflex is a subsidiary of Nautilus and has been helping put together home gyms for over 35 years.

Worldwide company

The company is known globally and offers international shipping, making Bowflex a stand-out company for those living and shopping outside the US. At the time of this review, the Bowflex website was showcasing three different treadmill models available for purchase. An extra perk is that each treadmill purchase comes with a complimentary JRNY membership, providing access to a valuable exercise program to complement your new fitness equipment.

Equipment overview:

• Type of treadmills: Touchscreen and Traditional LCD
• Price range: $1,299 to $2,799
• Different models: 3
• Can stream live/pre-recorded workouts: Yes
• Financing: Yes
• Level of incline: -5%-20% (depends on model)
• Return policy: 6 weeks
• Warranty: Frame: 10-15 years, Mechanical parts: 3- 5 years, Electronics: 1-3 years, and Labor: 1-2 years (depends on model)
• Shipping: Free

Basic model: BXT8J Treadmill

The basic model available from Bowflex is the BXT8J Treadmill which offers a backlit LCD screen and the lowest cost of $1,299. The BXT8J offers an immersive fitness experience through the JRNY app, accessible on both iOS and Android devices, though the included membership only works on mobile rather than multiple devices like you find on the more expensive treadmill models. The BXT8J has an incline range of up to 15%, and the treadmill supports speeds ranging from 0 to 12 mph. You can expect Bluetooth technology and seamless connectivity with your phone or tablet, and the model provides a USB charging port, allowing you to keep your devices powered during workouts. In terms of fitness technology, the BXT8J offers multiple heart rate monitoring options, including integrated contact grips and compatibility with a wireless HR chest strap. The console is equipped with 26 built-in workout programs, and you can access unlimited workouts with a JRNY Membership which was being offered on a 2-month free trial at the time of our review.

Top-tier model: Treadmill 22

The most expensive, top-tier model at Bowflex is the Treadmill 22. This treadmill model has a spacious 22-inch console featuring a high-definition touchscreen, with WiFi connectivity and Bluetooth. This model costs $2,799 and includes a variety of upgrades:

• You can immerse yourself in the JRNY experience directly through the built-in touchscreen, which offers unlimited workout types (not just the 26 styles offered by the base model)
• An improved incline range from -5% decline to a 20% incline
• Integrated contact grips and a Bluetooth-enabled heart rate armband, allowing for accurate heart rate monitoring during workouts
• Handrail controls enable easy adjustments to incline and speed, while the lower grips also serve as a heart rate monitor
• Extended handle grips are also included in this model

As with the base model, the JRNY membership is offered on a 2-month free-trial basis making it easy to try out before you commit to a membership.

Customers can't get help for machines

When we dove into Bowflex's reputation, we encountered a slight hiccup: neither Bowflex nor its parent company, Nautilus, has a page on the Better Business Bureau. This means that the company and many of its affiliated brands currently lack an official rating. So, we turned to third-party review sites to fill in the gaps. On average, Bowflex received 2.7 out of 5 stars. Despite some positive feedback, the brand faces criticism for its product quality. Numerous customers expressed concerns about equipment malfunctions that happened shortly after purchase on a variety of Bowflex machines (including treadmills), and when attempting to reach out to Bowflex for assistance with their in-warranty machines, many customers struggled to get in touch with customer service. So, despite the 10+ year warranty, you may have trouble getting your treadmill repaired if necessary.

Bowflex doesn't impress

While there are some good things at Bowflex, we can't ignore the low ratings and lack of a BBB score. These red flags in conjunction with the higher-than-average pricing and the offering of only 3 different machines set Bowflex behind some of the more competitive treadmill brands. However, if you're interested in a JRNY membership, Bowflex does offer a great deal on a free trial. And, all of the Bowflex machines were in stock, which is helpful if you want a treadmill right away. At the end of the day, the brand ends up slightly below average in our rankings.

Horizon Fitness

• Prices from $649 to $1,999
• 5 models
• Lifetime warranty on frame
• 1- to 2-year warranty on labor
• 30-day return policy

Horizon Fitness is a brand name that's well-known in the fitness world. Providing various at-home workout machines, Horizon Fitness appears to have a competitive variety.

Decline in popularity

Despite its initial popularity, our recent research indicates a decline in the brand's performance over time. With updates to their policies taking away free shipping and more, Horizon Fitness has fallen significantly and is no longer a highly-rated treadmill brand. If you're wondering more about the specific reasons behind our concerns for Horizon Fitness, read on.

Equipment Overview:

• Type of treadmills: Traditional LCD
• Price range: $649 to $1,999
• Different models: 5
• Can stream live/pre-recorded workouts: No
• Financing: Yes
• Level of incline: Up to 15% (depends on model)
• Return policy: 30 days, 20% restocking fee, and return shipping costs paid by the customer
• Warranty: Frame: lifetime, Mechanical parts: 1-5 years, Electronics: not listed, and Labor: 1-2 years
• Shipping: Depends on machine

Basic model: T101 Treadmill

This basic model is part of Horizon Fitness' GO Series, which are their cheaper and less advanced treadmills. Starting at $649, the T101 Treadmill is about as basic as it gets. This treadmill model offers a speed range of 0 to 10 mph and an incline range of 0% to 10%. The T101 offers "EasyDial” speed and incline controls to allow you to adjust your incline during the workout. However, the workout variety is pretty slim. The T101 offers only six pre-set workout programs. Despite the low-end tech, there are a few bonuses like Bluetooth speakers and a tablet holder. The treadmill comes with a lifetime warranty for the frame and motor, which is impressive, but there is only a one-year warranty for parts and labor, which is well below the standard set by competing brands.

Top-tier model: 7.8AT Treadmill

The top-tier model is part of Horizon Fitness' STUDIO Series. There are three treadmills in this series, all meant to be much more "high-end” than those found in the GO Series. This is certainly reflected in the price. The 7.8AT cost $1,999 at the time of our most recent site visit, though this appeared to be a sale. The site doesn't say if the sale is limited to a certain time frame. Regularly priced, the 7.8AT costs $2,699, which may change customers' minds about the value when it's not on sale. This treadmill offers a few improvements over the base model. For example:

• The 7.8AT has a speed capability of 0 to 12 mph (an additional 2 mph compared to the base model) and an incline range of 0% to 15%
• "QuickDial” controls and the "RapidSync” drive system helps the machine transition more smoothly between settings
• The 7.8AT has 4 more pre-set workout programs (for a total of 10) with access to free on-demand classes and scenic routes
• The model's advanced Bluetooth package encompasses a heart rate monitor, media controls, speakers, and data connectivity to apps, providing you with comprehensive technological support

However, without a touchscreen included, it's farther behind in tech than many competitors, especially at this price point. On the bright side, the 7.8AT has a lifetime warranty for the frame and motor, 5 years for parts, and 2 years for labor, which isn't a bad warranty policy overall.

Shipping and tax make it too expensive

While the lifetime warranty is a positive, you may want to be careful when you make your purchase as Horizon Fitness does not have free shipping. Considering the already high costs of their items and the common practice of many treadmill brands offering free shipping, Horizon Fitness takes a hit on its score for the costly shipping. If you don't manage to score a sale, you could be looking at a very high price. For example, in our area, the shipping cost for the 7.8AT was estimated at $129.00 on top of the price of the item. There was also the addition of $138.32 in sales tax. So, at the time of purchase, you could be looking at around $2,966 total if the 7.8AT isn't on sale. Ouch!

Returns aren't customer-friendly

Another point to keep in mind is that even though Horizon Fitness promotes a lifetime warranty on its treadmills, the fine print tells a different story. You do get a 30-day trial period to figure out if the treadmill suits your workout and space, but you'll be on the hook for the shipping costs in both directions. In the unfortunate event of a return, you'll be hit with return shipping fees of around $155 and a restocking fee that could go up to 20% of your treadmill's cost. At that point, if you really hate it, you might be better off reselling the treadmill to a neighbor rather than dealing with the fees from Horizon Fitness.

Horizon doesn't put customers first

During our review, we discovered that Horizon Fitness's parent company, Johnson Health Tech North America, has a somewhat disappointing "B-'' rating from the Better Business Bureau. On top of this, the BBB has received various complaints, with customers specifically noting that they had challenges in getting help from Horizon's customer service. Some customers noticed that problems with customer service persisted for weeks rather than actually getting resolved. On the other hand, Horizon Fitness has a 3.8-star average rating on review sites like Trustpilot, but even those reviews show ongoing concerns like extremely long shipping times and instances of products arriving damaged.

Not competitive enough in any category

At the end of the day, Horizon Fitness treadmills come with high costs, along with a variety of problems. Despite being offered some impressive warranties, customers struggle to get a hold of customer service to resolve issues even on in-warranty machines. If you add in the high costs of shipping and the less-than-friendly return policy, Horizon Fitness falls toward the bottom of the pack.

Nautilus

• Priced from $1,149 to $1,499
• 2 models in stock
• 10- to 15-year warranty on frame
• Offers in-home set up for a fee

Established in 1970, Nautilus has been a trailblazer in the fitness industry, introducing innovative design that transformed circuit training equipment. Interestingly, it's a sister company of BowFlex, another treadmill retailer in our review.

Limited optioons

Although Nautilus shares some of the same technology with Bowflex, they suffer one drawback: the options at Nautilus are much more limited. Nautilus currently offers only two treadmill models, and neither incorporates the modern convenience of touchscreen technology, which may give the impression of being somewhat behind the times in comparison to other contemporary fitness brands.

Equipment Overview:

• Type of treadmills: Traditional LCD
• Price range: $1,149 to $1,499
• Different models: 2
• Can stream live/pre-recorded workouts: No
• Financing available: Yes
• Level of incline: 0%-15%
• Return policy: Returns allowed; no deadline listed
• Warranty: Frame: 10-15 years, Mechanical parts: 3-5 years, Electronics: 3-5 years, and Labor: 1 year (depends on model)
• Shipping: $99 or $249 with assembly

Basic model: T616

As there are only two treadmill models available at Nautilus, it was pretty easy to find the basic model. The T616 costs $1,149 and offers an array of technological benefits. These include Bluetooth for smart devices and heart rate monitors along with a chest strap included for accurate heart rate monitoring during workouts. The treadmill is also compatible with the Explore the World app, allowing you to use virtual locations during your workouts. The T616 has a speed range from 0 to 12 mph and a motorized incline ranging from 0% to 15%. The incorporation of StrikeZone deck cushioning adds a layer of joint support. Additional features include a 3-speed fan for added comfort and a USB media charging port for your workout devices.

Top-tier model: T618

The top-tier model available from Nautilus is the T618 treadmill. This machine costs $1,499; however, there aren't a lot of bonuses or add-ons that justify the price increase. For example, this treadmill model includes the same Bluetooth capability, the same heart rate monitors, and the same Explore the World app. It offers the same speed range from 0 to 12 mph and the same motorized incline ranging from 0% to 15%. Differences include:

• Handrail controls for incline and speed provides added convenience and quick adjustments during workouts
• The "Rebound” deck cushioning adds a layer of support to minimize impact on joints, promoting a smoother and more comfortable exercise experience
• A 3-speed fan for temperature regulation
• USB media charging for added convenience

But, as you can see, none of this is a huge difference over the previously-described treadmill model.

Pay for shipping twice if you need to return

Shipping isn't free from Nautilus. Most of the treadmills cost a standard $99 to ship, and if you make any returns this fee isn't refundable. Plus, you'll have to pay for return shipping and restocking as well. So, while there doesn't appear to be a deadline for returns based on our research, you will be on the hook for shipping twice, which could be a barrier for some customers.

1-star average is a red flag

Unfortunately, Nautilus' reputation is a little questionable. Like its sister site, BowFlex, Nautilus doesn't have a page on the Better Business Bureau. And, when we researched its reputation on third-party review sites, feedback for Nautilus was pretty scarce. We found a handful of reviews on Consumer Affairs which showed that the brand only has a 1-star rating out of 5. The complaints include orders needing refunds because the treadmill never arrived, issues contacting customer service for warranty-related concerns, and problems with Bluetooth connectivity. Given that there really isn't a single positive review for Nautilus, we're deeply concerned about the brand as a whole.

Brand falls to the bottom of the pack

Customers have rated Nautilus just 1 star on average and we have to agree. While the prices aren't super expensive, there's really nothing special about Nautilus' treadmills compared with other brands in our review. Further, with no rating from the BBB and extremely low ratings on third-party review sites, we just can't recommend Nautilus. If you're looking for a reliable place to shop for your treadmill, this brand won't be it.