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Horizon Review

Friday, May 20th

2022 Treadmill Reviews

Horizon Review 3.5 Star Rating


3.5 Star Rating
  • Cost: $699 to $1,999

Horizon Fitness is a home exercise equipment manufacturer with a great selection of exercise bicycles, treadmills, rowing machines and elliptical machines. This review will focus on their line of home treadmills.

Equipment overview:

  • Treadmill Style: Folding
  • Price Range: $699 to $1,999
  • Different Models: 6
  • Financing Available: Yes
  • Livestream Classes Included: No, but some models compatible with third-party training apps/classes
  • Incline Range: Up to 10%, 12%, or 15% incline, depending on the model
  • Speed Range: Up to 10 mph or 12 mph, depending on the model
  • Return Policy: 30 days, minus costs of return shipping and restocking fees
  • Warranty: Lifetime on the frame and motor, 1-5 years on parts, 1-2 years on labor (varies by model)
  • Shipping: Free

3 models priced under $1,000

There are two main treadmill lines to choose from with Horizon: the Go Series, which includes the T101, T202, and T303 models, and the Studio Series with the 7.0 AT, 7.4 AT, and 7.8 AT. (We're not entirely sure why they have those names, but at least they're relatively easy to tell apart). Within the Go Series, you'll find pricing between $699 and $999, with the main differences among them found in the incline range (10% or 12%), top speed (10mph or 12 mph), and the horsepower of the drive motor (from 2.5 to 3.0 HP). All three of the Go treadmills have Bluetooth speakers and can be used for streaming media, while only the T303 can transmit your heart rate data to certain fitness apps. All three models have a generous lifetime warranty on the frame and motor plus 1 year of coverage on labor costs; the lower two treadmills have a year of coverage on parts, while the T303 ups that to 3 years.

3 treadmills with fast response time

But, if you're looking for one of those ultra-responsive treadmills, look within the Studio Series. Priced at $999, $1,599, and $1,999, these machines use QuickDial controls that let you change the speed and incline quickly, in conjunction with most of today's popular training apps. According to Horizon Fitness, one of those is Zwift Run - and you'll get free interactive workouts through that platform. Again, the primary differences among the three designs are horsepower (3.0, 3.5, and 4.0), running area (20" x60" vs 22" x60" ), and warranty coverage (you'll still get lifetime protection on the frame and motor, 3 or 5 years on parts and 1 or 2 years on in-home labor costs). With either treadmill series, we encourage you to look at the specs comparison on the Horizon Fitness website: it makes it easier to spot the little differences in features that might be specific to what you need.

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30-day returns, you cover shipping costs

Horizon Fitness offers a 30-day satisfaction guarantee, allowing you to return your treadmill in like-new condition. You'll get a refund, but the company will deduct the return freight shipping costs and may charge restocking fees of up to 20% if you don't include all of the original packaging for your treadmill. We're not sure how much the return shipping costs are - Horizon doesn't offer that information - but we're guessing it's not cheap.

Troubling alert from the BBB

At the time of our most recent evaluation of Horizon Fitness, we were disappointed to find that there was an alert on the company from the Better Business Bureau - and that the BBB had given the retailer an "F" rating. Horizon's parent company, Johnson Health Tech North America, was notified that the BBB had detected a significant increase in customer complaints that centered around poor product quality (especially due to damages during transit), late or missing deliveries, and lackluster customer service responses to problems. On the positive side, the company responded within a few days and said that they're working hard to fix all of the issues and expected to have the backlog 100% addressed within 90 days. If you've fallen in love with a Horizon Fitness treadmill, we suggest touching base with the BBB listing for the company first, to hopefully see that their reputation there has improved.

Still has potential to be a good treadmill retailer

In fact, that's the reason why Horizon Fitness still earns a reasonably good rating from us: we're hopeful that this company that has been in business for nearly half a century was simply overwhelmed by the huge increase in demand in the year leading up to this review, and that it'll just take some time for them to regain their footing (pun intended). Generally speaking, their treadmills have been reliable in the past, both for durability and integration of technology - and we have reason to believe they're still worth considering when buying a treadmill.

Where Can You Find the Best Treadmills?

With so many people dropping their gym memberships and turning to home fitness, it's no surprise that these popular cardio machines have seen a dramatic rise in popularity. You may have even tried to shop for one, only to find that they're out of stock - indefinitely!

Fortunately, there are several online retailers that have managed to keep up with demand on all types of treadmills, from budget models with the most basic features to the high-tech equipment with all the bells and whistles. If you're buying a treadmill for the first time, you might feel a little lost as to what to look for.

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Treadmill FAQ

As one of the most commonly-used pieces of gym equipment, treadmills are usually the first machine people think of when setting up a workout space at home. Whatever your level of fitness, a treadmill can help you make progress: from low-intensity walking to running intervals on an incline, the possibilities are endless (and they don't depend on the weather).
It depends on the model you choose. Some machines allow you to fold the tread surface up towards the console, similar to a Murphy bed. But, with the higher-end machines that come with plenty of features like live-coached workouts or sky-high incline capabilities, you're likely to need a reasonable amount of floor space. Check the dimensions of any treadmills you're considering and compare them against the places you're thinking of keeping your machine.
You might be surprised to learn that you can get a basic treadmill for under $600. On the other end of the spectrum, you'll see prices in the $9,000 and up range for models exactly like what you'd use at a fitness center or gym. Fortunately, there are plenty of mid-range options that give you good features, top-notch tech and durability without breaking your budget.
Yes. Coverage varies, and most manufacturers have different timeframes of warranty protection for the frame, electronics, and any labor costs. You may also be able to add an extended warranty and/or maintenance plan, to keep your treadmill in good shape for longer.
How does "free" sound? Many retailers of treadmills give you no-cost delivery. Just be aware that if you return your treadmill, you're likely to be on the hook for the shipment costs to get it back to the store (and your refund may have their original shipping costs deducted from it).
Check the retailer's policies. Many offer return periods of 30-60 days, but some provide none at all. You may have to pay restocking fees of up to 25% too, in addition to the return shipping costs (which could get expensive on such a heavy piece of equipment).
Yes, though not all retailers offer it as an add-on service with your treadmill purchase. Look for that option during the checkout process. Otherwise, the company might be able to recommend an installer in your area. If all else fails, it might be worth it to call a fitness center or sporting goods store near you to get the name of a professional they trust.
There's no better way to get the world's widest selection of treadmills - at the best prices. Shopping online makes it easy and even fun to check out all of the latest features and see what customers say about the machines once they're in home use. And, there's no need to rent a truck or try to fit your treadmill in the back of your car with so many retailers offering free delivery right to your doorstep.
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Continued from above...

Your first consideration might be your budget, so keep in mind that you can get decent, entry-level treadmills for under $750. If money is no object, decide which features matter the most to you. For example, do you want the biggest variety of workouts? In that case, look for treadmills that have a wide range of incline settings: most machines with an incline will give you up to 15%, but some go as high as 40%.

One of today's most sought-after features in the home fitness world is the ability to access live workouts. This is a fantastic substitute for expensive boutique gym classes or even your average fitness center workout: take classes with top trainers from around the world, compete with other people on a live leaderboard, or access pre-recorded workouts (not just for the treadmill, but also for strength, yoga, and much more). Not every treadmill has that capability built in: you might have to prop up your tablet or smartphone on the machine's console and use a third-party app to get it done.

As you decide which type of treadmill you want and where to buy it, here are several additional factors to keep in mind:

  • Availability. Does the retailer have treadmills in stock for immediate shipment? If not, how long is the wait time to get your machine delivered?
  • Treadmill Features. If you need a machine with specific capabilities, like decline settings or Bluetooth connectivity, does the store offer something that works? Be sure to consider other features like folding vs. non-folding models, user weight capacity, room space requirements (especially if you're choosing a treadmill with a high incline setting), and so on.
  • Price. Can you get a treadmill that fits your budget? Don't forget to factor in any required delivery fees: some retailers include shipping in the cost, but others may charge up to $400 for shipping and set-up.
  • Reputation. What do customers say about the durability and overall performance of the treadmill? Are there any complaints filed with the Better Business Bureau? Does the company get high marks for customer service?
  • Warranty. What kind of coverage does your treadmill have if something breaks down? Most treadmills come with a lifetime warranty on the frame and welds and more limited terms on the motor, belt and electronics - but some only cover those components for a year or less.

TopConsumerReviews.com has reviewed and ranked the best online retailers of treadmills available today. We hope this information helps you find the right fitness equipment for your home - at the best price!

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