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Peloton Review

Sunday, December 5th

2021 Treadmill Reviews

Peloton Review 3 Star Rating

Peloton

3 Star Rating
  • Cost: $2,495 to $4,295

We all know that Peloton has become the hottest name in the home workout business, mostly because of their world-famous livestream fitness classes. Originally formatted for indoor cycling, Peloton expanded their offerings to include treadmills. Are they worth the hype? Read on and decide for yourself!

Equipment overview:

  • Treadmill Style: Non-Folding
  • Price Range: $2,495 to $4,295
  • Different Models: 2
  • Financing Available: Yes
  • Livestream Classes Included: Yes, for an extra membership fee
  • Incline Range: 0 to 12.5% or 15%, depending on the model
  • Speed Range: 0 to 12.5 mph
  • Return Policy: 30 days
  • Warranty: 3 years on the frame/motor/belt, 1 year on touchscreen and other components
  • Shipping: Free

Tread or Tread+

Peloton only offers two treadmills: the Tread+ and the Tread (first available in May 2021 ). What's the difference between the two? In a word, size. The Tread+ has a bigger space footprint, 72.5" long and 36.5" wide, compared with the Tread's 68" x33" dimensions. That also translates into more running space: 67" vs. 59" . That size difference applies to the HD touchscreen too, with a grand 32" display on the Tread+ and a more diminutive 23.8" screen on the Tread. Both machines are capable of speeds up to 12.5 mph, but the Tread+ raises the incline ante from the Tread's 12.5% all the way up to 15%.

Biggest differences: belt type and price

Two other big differences between the models are the belt style and the price. The Tread utilizes a traditional running belt, while the Tread+ has a shock-absorbing slat belt. And, as you would expect, all of those differences add up to a higher price tag: Tread's price at release comes in at $2,495, while the Tread+ is just under twice that much at $4,295. We're glad that Peloton added in a more affordable treadmill, making their platform accessible to a broader customer base.

Peloton treadmills have specific user requirements

It was interesting to see that Peloton has height, weight and user age requirements (and yes, they word it as "requirements' and not "recommendations" ). They specify a height range of 4'11'' to 6'4" , a weight range of 105-300 pounds, and a minimum age of 16 to use their treadmills. Because Peloton Tread and Tread+ have inclines, you'll also need to make sure you've got a ceiling height of at least 20" greater than each user's height. (Sorry, tall people!)

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Novel feature on the Tread+ belt

Another feature we discovered that is only available on the Tread+ (and that we never saw with another treadmill from any other manufacturer) is what Peloton calls "free mode" . You can eliminate the power drive on the belt and push it around on your own, activating a very different set of muscles from your typical walk/jog/run on the tread.

Free trial of Peloton's Digital Membership

Curious about Peloton workouts? You might be able to try them for free! When we visited the site most recently, we got a pop-up offering a 30-day trial for new users of the Peloton app. If you have access to other fitness equipment (at a gym or your friend's house, maybe?), you could easily try several types of workout sessions and see if the live coaching and on-demand classes are what you have in mind.

Two membership options for classes/training

If you choose a Peloton membership, pricing depends on whether you also have a Peloton treadmill or bike. You can use the Digital Membership - the one that comes with your free trial - but it's not compatible with Peloton equipment. In other words, if you want the Peloton workout experience without the hefty cost of the machine, you can get many of their features through the app and use them somewhere else. This plan was priced at $12.99/month at the time of this review. On the other hand, the All-Access Membership, for $39/month, gives you and everyone else in your household individual access to all classes, performance metrics, leaderboards, and workout recommendations. Unlike many treadmills with livestream class functionality, Peloton's machines don't come with any complimentary membership (other than the free trial of the Digital plan).

Hassle-free, 30-day return policy

Peloton comes with a pretty impressive satisfaction policy. You can try your treadmill for 30 days, and it comes with professional set-up. If you give it a month and don't like it, Peloton reps will pick up the machine and refund your order, no questions asked. That's a huge advantage over many of their rivals, who charge hefty return shipping fees - or who won't let you return their treadmills for any reason!

Lackluster warranty protection

However, this company's warranty coverage is much less competitive. You'll get a 12-month limited warranty on the treadmill's touchscreen and most parts, and a 3-year warranty on the frame, motor and belt. Treadmills can take a beating over the years, so it's disappointing that Peloton does offer longer coverage on such an expensive piece of equipment.

Too many customer complaints

So, why does Peloton get a middle-of-the-road 3-star rating? Customer feedback. We found nearly 2000 complaints registered against the company in the last 12 months alone - enough that the BBB flagged Peloton with an alert. Many of the problems revolve around delivery delays: shoppers purchase a Peloton machine and start making monthly payments (when bought through financing), including their $39/month All-Access Membership, but their 6- to 8-week delivery window comes and goes with no sign of delivery.

Poor service on warranty issues

And, on the warranty side, we found more than a few complaints describing difficulties in reaching Peloton's customer service team for issues with malfunctioning equipment - and a lukewarm response when they finally got a hold of someone. Picture this: you get a treadmill delivered in January that doesn't work, right out of the box...and the earliest window Peloton gives you to pick it up for warranty replacement is mid-May! And no refund until they get it back!

Doesn't live up to expectations

Peloton treadmills have some interesting features, and their livestream workout capabilities have set the standard for the entire fitness industry. But, can you get a treadmill for less money, with similar features and the ability to get a comparable workout? Absolutely. In our opinion, Peloton's Tread and Tread+ fail to live up to the hype, especially when you look at their very limited warranty coverage and spendy monthly membership fees. Shop Peloton if you must, but know that there are other options out there that provide more bang for your buck.

Where Can You Find the Best Treadmills?

With so many people dropping their gym memberships and turning to home fitness, it's no surprise that these popular cardio machines have seen a dramatic rise in popularity. You may have even tried to shop for one, only to find that they're out of stock - indefinitely! Fortunately, there are several online retailers that have managed to keep up with demand on all types of treadmills, from budget models with the most basic features to the high-tech equipment with all the bells and whistles.

If you're buying a treadmill for the first time, you might feel a little lost as to what to look for. Your first consideration might be your budget, so keep in mind that you can get decent, entry-level treadmills for under $750. If money is no object, decide which features matter the most to you. For example, do you want the biggest variety of workouts? In that case, look for treadmills that have a wide range of incline settings: most machines with an incline will give you up to 15%, but some go as high as 40%!

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Treadmill FAQ

As one of the most commonly-used pieces of gym equipment, treadmills are usually the first machine people think of when setting up a workout space at home. Whatever your level of fitness, a treadmill can help you make progress: from low-intensity walking to running intervals on an incline, the possibilities are endless (and they don't depend on the weather!)
It depends on the model you choose. Some machines allow you to fold the tread surface up towards the console, similar to a Murphy bed. But, with the higher-end machines that come with plenty of features like live-coached workouts or sky-high incline capabilities, you're likely to need a reasonable amount of floor space. Check the dimensions of any treadmills you're considering and compare them against the places you're thinking of keeping your machine.
You might be surprised to learn that you can get a basic treadmill for under $600. On the other end of the spectrum, you'll see prices in the $9,000 and up range for models exactly like what you'd use at a fitness center or gym. Fortunately, there are plenty of mid-range options that give you good features, top-notch tech and durability without breaking your budget.
Yes. Coverage varies, and most manufacturers have different timeframes of warranty protection for the frame, electronics, and any labor costs. You may also be able to add an extended warranty and/or maintenance plan, to keep your treadmill in good shape for longer.
How does "free" sound? Many retailers of treadmills give you no-cost delivery. Just be aware that if you return your treadmill, you're likely to be on the hook for the shipment costs to get it back to the store (and your refund may have their original shipping costs deducted from it!).
Check the retailer's policies. Many offer return periods of 30-60 days, but some provide none at all. You may have to pay restocking fees of up to 25% too, in addition to the return shipping costs (which could get expensive on such a heavy piece of equipment).
Yes, though not all retailers offer it as an add-on service with your treadmill purchase. Look for that option during the checkout process. Otherwise, the company might be able to recommend an installer in your area. If all else fails, it might be worth it to call a fitness center or sporting goods store near you to get the name of a professional they trust.
There's no better way to get the world's widest selection of treadmills - at the best prices. Shopping online makes it easy and even fun to check out all of the latest features and see what customers say about the machines once they're in home use. And, there's no need to rent a truck or try to fit your treadmill in the back of your car with so many retailers offering free delivery right to your doorstep.
Compare the Best Reviews

Continued from above...

One of today's most sought-after features in the home fitness world is the ability to access live workouts. This is a fantastic substitute for expensive boutique gym classes or even your average fitness center workout: take classes with top trainers from around the world, compete with other people on a live leaderboard, or access pre-recorded workouts (not just for the treadmill, but also for strength, yoga, and much more). Not every treadmill has that capability built in: you might have to prop up your tablet or smartphone on the machine's console and use a third-party app to get it done.

As you decide which type of treadmill you want and where to buy it, here are several additional factors to keep in mind:

  • Availability. Does the retailer have treadmills in stock for immediate shipment? If not, how long is the wait time to get your machine delivered?
  • Treadmill Features. If you need a machine with specific capabilities, like decline settings or Bluetooth connectivity, does the store offer something that works? Be sure to consider other features like folding vs. non-folding models, user weight capacity, room space requirements (especially if you're choosing a treadmill with a high incline setting), and so on.
  • Price. Can you get a treadmill that fits your budget? Don't forget to factor in any required delivery fees: some retailers include shipping in the cost, but others may charge up to $400 for shipping and set-up!
  • Reputation. What do customers say about the durability and overall performance of the treadmill? Are there any complaints filed with the Better Business Bureau? Does the company get high marks for customer service?
  • Warranty. What kind of coverage does your treadmill have if something breaks down? Most treadmills come with a lifetime warranty on the frame and welds and more limited terms on the motor, belt and electronics - but some only cover those components for a year or less!

TopConsumerReviews.com has reviewed and ranked the best online retailers of treadmills available today. We hope this information helps you find the right fitness equipment for your home - at the best price!

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