Chegg Review

Tuesday, February 7th

2023 Tutor Agency Reviews

Chegg

• $10.95/lesson
• $19.95/monthly unlimited lessons
• $30/month for 60 minutes/month with audio, video, and live whiteboard

Chegg was started in 2002. In addition to providing tutoring, they have a textbook rental service and test prep materials. The subjects taught by tutors at Chegg include accounting, algebra, biology, calculus, chemistry, economics, finance, physics, and statistics. All of them are at a high school or college level. Students have the option of doing a one-time tutoring session or paying monthly for unlimited lessons.

Hundreds Of Topics To Choose From

When you get to Chegg's tutoring page, you can choose from hundreds of topics that you need assistance with. From there you let Chegg know if you need assistance right away or sometime later in the day. Tutors are available 24/7, so you can use their help whenever you need it and for any frame of time.

Pay-per-lesson Or Pay-per-month

The cost of a tutor at Chegg depends on whether you need short-term or long-term help. If you want to pay per lesson and just hire a tutor periodically when you need one, the cost is $10.95/lesson. If you want access to a tutor at any time, you can pay $19.95/month for unlimited lessons. Both of these options only allow students to get help through the chat feature. For $30/month, students get to use a virtual whiteboard, but only for 60 minutes/month.

Limited Options

Chegg's tutoring plans seem like a lose-lose for students. Using a chat feature to try and understand how to do a math equation or figure out your physics homework sounds difficult. For the best learning experience, the virtual whiteboard seems necessary. However, if you opt for the plan that includes the virtual whiteboard, you only get 60 minutes/month, which likely won't always be enough. It's unfortunate that Chegg doesn't have better online options for students.

No Detailed Refund Policy

On one page of Chegg's tutoring website, it mentions that if you aren't satisfied with your online tutoring, you can get your money back. Unfortunately, this is something you'd have to reach out to their customer service about since there are no additional details about it in their policies.

Victim Of A Data Breach

There is a Better Business Bureau (BBB) alert to tell people that Chegg was a victim of a data breach that included names, email addresses, and shipping addresses. Luckily no financial information like bank account information, social security numbers, or credit card information was breached.

Disappointing Reviews

We were surprised that Chegg has an A+ rating from the BBB since they have over a hundred negative reviews on their profile, and a rating average that is barely over 1-star. Other third-party sites have bad ratings for Chegg, with over a thousand customers complaining mostly about issues with Chegg's textbook services. A few people mentioned that they felt like Chegg provided more answers than explanations during tutoring sessions, and some tutors were simply unhelpful.

Potential Is There, But Plans Are Limited

Chegg has the potential to be a helpful learning resource for students. To have a place to go for tutoring, textbooks, and test prep sounds great. Unfortunately, we don't recommend going through Chegg for tutoring since they don't have much positive feedback and their pricing options limit students who want unlimited help with a virtual whiteboard. There are better tutoring services than Chegg, so we recommend going there instead.