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CarGurus Review

Sunday, April 14th

2024 Used Car Site Reviews

CarGurus Review 4.5 Star Rating


4.5 Star Rating
  • "A+" rated and accredited by the BBB
  • Over five million vehicle listings
  • All cars rated with respect to value, from "overpriced" to "great deal"
  • Use site to research cars, test drive reviews, price trends, buying tips and more

The co-founder of TripAdvisor is the brains behind CarGurus, created in 2006. According to their statistics, this site is the most visited automotive marketplace in the United States. Users really appreciate how this platform rates each vehicle listing on a scale from "overpriced" up to "great deal" , using powerful analytics to analyze inventory and come up with a valuation in real time.

Makes it easy to find cars

Using CarGurus goes two ways: you can shop by body style, or you can enter details like make and model, price range, and/or zip code and search radius. This site goes a little deeper in the body style options. You've got the basic sedan, SUV and truck (with helpful pictures in case you're not sure of the difference), plus coupe, hatchback, convertible, wagon and minivan too.

Detailed, useful filters

Next, use the filters to sort through the choices. Maybe you only want cars available for home delivery, or you prefer listings that are new to the market. Done and done. Other filters include engine, features, and deal ratings, but our favorite is "NHTSA Overall Safety Rating" (because we're careful like that). Once you've got your matching results page, keep in mind that the first few shown will probably be sponsored ads and not necessarily your best matches.

No mystery involved with car sellers

What's nice about looking for used cars through CarGurus is the full disclosure of each vehicle's location. Yes, you can use the CG site to send an inquiry to the dealership or seller, but if you'd rather stay incognito for a little longer, you can just go directly to the place offering the car for sale. Each dealer has reviews you can read on the CarGurus site too, and you can even see the price history on each vehicle you're considering.

Best Used Car Sites

Better for car buyers than sellers

CarGurus has accreditation and an "A+" rating from the Better Business Bureau, with just 13 complaints filed there in the year prior to this evaluation. Customer reviews are a mixed bag, but they divide pretty evenly down the line between buyers and sellers. Almost everyone that uses this site to sell their own cars comes away disappointed, but lots of car buyers say that this service is excellent.

Experiences with car dealers vary

However, we advise you to be aware of a few things. First, as with many referral services like this one, there's no guarantee that the dealer will honor the price quoted on CarGurus or that the vehicle will be available by the time you reach the lot. We found a few reviews that described situations like that. Second, this service doesn't make any promises about the quality of the dealers with whom it partners. Some customers said that they had some shady experiences with dealers falsifying CARFAX reports or not disclosing problems; there's no recourse with CarGurus if that happens.

Decent resource for used car-buying

CarGurus gives you a lot of information you'll need to have a good experience buying a used car. We found plenty of listings in every area we searched, and we really appreciate this service's transparency with where the cars are located. As long as you keep in mind that the rest of your transaction will depend on the reputability of the dealer/seller and not on CarGurus, you should have no problems here.

Where's the Best Place to Buy a Used Car Online?

No matter what, your first step should always be research. You should determine exactly what's going to fit your needs (or your wants!). Do you have a particular make and model in mind, or are features going to be king regardless of manufacturer? Whether you're all about safety or you feel the need for speed, it's well worth your time to dig into the details of price, reliability and availability, especially when used car inventory is at an all-time low nationwide.

Fortunately, there are many websites that help you do just that - and then make it possible for you to find your perfect new-to-you ride. Some of these platforms even let you buy your car online and have it delivered right to your house. Before you start worrying about the safety of such vehicles, rest assured that most companies selling used cars will include a detailed, independently-verified history report right in the car's listing.

The Best Used Car Sites Compare Used Car Sites Compare Used Car Site Reviews What are the best Used Car Sites Best Used Car Site Reviews

Used Car Site FAQ

They say that a new car depreciates, or loses value, the second you drive it off the lot. That's true! When you buy a used car, you're getting a better value: not everyone can afford a brand-new car, but there are plenty of affordable "pre-owned" vehicles within most budgets.
There are pros and cons to each one. When you buy from a dealership, you usually get certain assurances: that the car has been inspected from top to bottom, maybe some fixes for minor items or even bigger ones like new tires or brakes, and the ability to return it within a certain timeframe if you don't like it or something malfunctions. However, you're paying for those perks: comparing apples-to-apples, a private sale will almost always be cheaper than getting the same car through a dealership.
Absolutely! There are many services that make it easy to find the car you want, and some of them will even bring the vehicle to you for a test drive and/or let you buy it online and have it delivered to your home. It's a great idea to do your research before you buy a used car, even if you're planning on going to a dealership.
As a buyer, you absolutely want an inspection before buying a used car from a private seller. Most private sale contracts are "as-is" , so unless you have a lot of automotive expertise, we don't recommend you try to determine for yourself if a car is road-worthy. A professional inspection can save you a lot of time and hassle if things aren't as they appear - or give you the peace of mind that you've found a great vehicle. If you're selling a used car, it may not be worth it to provide an inspection: your buyer(s) will probably want to have one done by a mechanic they trust, rather than taking your (mechanic's) word for it.
Yes! Selling your car online is a fantastic way to reach more potential buyers. You can add photos, provide a detailed description and contact information, and voila: you should have no shortage of interested customers, without having to put a "for sale" sign in the car window.
That depends on the site. You can often list your car for free, with premium "upgrades" if you want to add pictures, a car history report, or have your vehicle featured above others in your category.
Most sites serve as a go-between and don't guarantee that the car will sell - or that the car you buy will be problem-free. Be sure to read customer reviews of any used car service you're considering, and see if the Better Business Bureau has anything to say too.
There are almost too many to list! Any used car site that offers easy navigation with useful filters, tools that help you accurately gauge a vehicle's fair market value, and simple (and non-intrusive!) ways to connect with the vehicle sellers is a good choice. For extra reassurance, you can see if the BBB has given the used car service high marks for excellence.
Compare the Best Reviews

Continued from above...

You can see how many owners it's had, any accidents reported, and sometimes the service history detailing oil changes and other routine maintenance. Buying used cars online is a huge time-saver too: you don't have to make a long drive to a dealership hoping they'll have something on the lot that you'll like, and you can avoid a lot of the "pushy salesperson" experience.

Most sites that sell pre-owned vehicles also have tools for determining how much you can afford and prequalifying for financing - which is one less thing you'll have to do in person (assuming you don't take the 100% online route from the get-go).

Which site should you use for buying used cars? There are a lot of similarities among them, and among the highest-rated services you can choose fairly freely without worrying about missing out. But, here are some things to consider about any used car website you're looking at:

  • Types of Used Car Sellers. Are you interested in buying from a private seller or a small, lesser-known local car lot? Or are you more comfortable with a big-name dealership? Are you interested in an online-only experience? Some sites for buying used cars give you listings from all four types, while others specialize just in partnerships with dealers.
  • Research Tools. Not every platform gives you research tools, but there's no reason you can't use one site to gather information and another to actually find a car. If you're at the earlier stages of the buying process, you should at least start with a site that lets you see reviews and get an idea of the pros and cons of many different makes and models.
  • Detailed Information. The best sites give you lots of information - almost to the point of it feeling like overload. We prefer services that offer free, detailed vehicle history reports and are completely transparent about who is selling the car - without having to use a contact form and subject yourself to spammy texts and emails.

TopConsumerReviews.com has evaluated and ranked the best online services for buying used cars. We're confident that this information will help you get your next pre-owned set of wheels at a price you'll love!

The Best Reviews of Used Car Sites