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Driveway Review

Monday, December 5th

2022 Used Car Site Reviews

Driveway Review 2 Star Rating

Driveway

2 Star Rating
  • Over 25,000 used cars to choose from
  • No-haggle pricing
  • 7-day/400-mile return policy
  • Some cars have a 60-day/3,000-mile guarantee
  • $500 refundable deposit to secure a vehicle

Driveway is one of the newest buy-from-home used car sellers online today and is a division of Lithia Motors, Inc. Their inventory includes new, used, and Certified Pre-Owned vehicles, all with no-haggle pricing.

In-depth filters for searching

When you first land on the Used Cars page, you'll see a random assortment of the more than 25,000 vehicles in Driveway's inventory. You can easily search by make, model or keyword; otherwise, use the filters on the left side of the page to shop by payment type (cash or finance) and any budget parameters you have, plus apply filters to include your preferred body style/color, year and mileage, fuel type and MPG, and so on.

Excellent level of detail

You'll see plenty of information about the car that interests you. You'll usually find a dozen photos or more, a CARFAX report with the vehicle's history, and easy estimates for financing. Shipping costs are clearly displayed on this page too; just make sure that the Driveway site accurately detects your zip code where it says "delivery to" . Your taxes and fees will also only be an estimate until you get to the point of finalizing your purchase.

$500 refundable deposit

To reserve a car you find on Driveway, you'll have to pay a $500 deposit via credit card. The good news is that it will apply towards the purchase price, and it'll be refunded if the order is canceled or if you're approved for a $0 down vehicle loan. Also, be aware that Driveway doesn't guarantee availability of any used car prior to the purchase being finalized. It's possible for multiple people to put down a deposit on the same vehicle, but only one will get the car.

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Not all cars come with guarantees

Can you count on your Driveway used car to meet your expectations? Maybe. All cars are inspected prior to being listed for sale, and every vehicle has a 7-day/400-mile return policy. But, they don't all have guarantees beyond that. If your used car has less than 80,000 miles on it at the time of purchase, it may come with a 60-day/3,000-mile guarantee. Check the details in the vehicle listing to see if it qualifies.

Lack of response

It's hard to get a clear picture of Driveway's reputation. They're so new on the market that there's not a ton of feedback. At the time of this evaluation, they had a concerning "F" rating from the Better Business Bureau, but that was because they'd been in business for such a short time and failed to respond to 8 complaints. That wouldn't ordinarily be a big deal in our book, but almost all of those complaints said the same thing: "we bought a car through Driveway four months ago and we still don't have the registration" .

Frustrated customers

That doesn't include the buyers who said that the vehicles they got were in much worse condition than promised. This includes customers who bought a car and found issues that only arose after a few weeks or months, but that were related to items that should have been taken care of (like regular servicing). It's definitely a challenge to find people with good things to say about their experience with Driveway.

Better choices for reliable used cars

Driveway has a few advantages over their similarly-structured "buy from home" used car rivals, but it's not enough to earn our recommendation. There's no reason car buyers should be waiting for months post-purchase to get the needed paperwork, and there's no excuse for failing to reply to customer complaints. Driveway doesn't get our absolute lowest ranking - but it's close.

Where's the Best Place to Buy a Used Car Online?

No matter what, your first step should always be research. You should determine exactly what's going to fit your needs (or your wants!). Do you have a particular make and model in mind, or are features going to be king regardless of manufacturer? Whether you're all about safety or you feel the need for speed, it's well worth your time to dig into the details of price, reliability and availability, especially when used car inventory is at an all-time low nationwide.

Fortunately, there are many websites that help you do just that - and then make it possible for you to find your perfect new-to-you ride. Some of these platforms even let you buy your car online and have it delivered right to your house. Before you start worrying about the safety of such vehicles, rest assured that most companies selling used cars will include a detailed, independently-verified history report right in the car's listing.

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Used Car Site FAQ

They say that a new car depreciates, or loses value, the second you drive it off the lot. That's true! When you buy a used car, you're getting a better value: not everyone can afford a brand-new car, but there are plenty of affordable "pre-owned" vehicles within most budgets.
There are pros and cons to each one. When you buy from a dealership, you usually get certain assurances: that the car has been inspected from top to bottom, maybe some fixes for minor items or even bigger ones like new tires or brakes, and the ability to return it within a certain timeframe if you don't like it or something malfunctions. However, you're paying for those perks: comparing apples-to-apples, a private sale will almost always be cheaper than getting the same car through a dealership.
Absolutely! There are many services that make it easy to find the car you want, and some of them will even bring the vehicle to you for a test drive and/or let you buy it online and have it delivered to your home. It's a great idea to do your research before you buy a used car, even if you're planning on going to a dealership.
As a buyer, you absolutely want an inspection before buying a used car from a private seller. Most private sale contracts are "as-is" , so unless you have a lot of automotive expertise, we don't recommend you try to determine for yourself if a car is road-worthy. A professional inspection can save you a lot of time and hassle if things aren't as they appear - or give you the peace of mind that you've found a great vehicle. If you're selling a used car, it may not be worth it to provide an inspection: your buyer(s) will probably want to have one done by a mechanic they trust, rather than taking your (mechanic's) word for it.
Yes! Selling your car online is a fantastic way to reach more potential buyers. You can add photos, provide a detailed description and contact information, and voila: you should have no shortage of interested customers, without having to put a "for sale" sign in the car window.
That depends on the site. You can often list your car for free, with premium "upgrades" if you want to add pictures, a car history report, or have your vehicle featured above others in your category.
Most sites serve as a go-between and don't guarantee that the car will sell - or that the car you buy will be problem-free. Be sure to read customer reviews of any used car service you're considering, and see if the Better Business Bureau has anything to say too.
There are almost too many to list! Any used car site that offers easy navigation with useful filters, tools that help you accurately gauge a vehicle's fair market value, and simple (and non-intrusive!) ways to connect with the vehicle sellers is a good choice. For extra reassurance, you can see if the BBB has given the used car service high marks for excellence.
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Continued from above...

You can see how many owners it's had, any accidents reported, and sometimes the service history detailing oil changes and other routine maintenance. Buying used cars online is a huge time-saver too: you don't have to make a long drive to a dealership hoping they'll have something on the lot that you'll like, and you can avoid a lot of the "pushy salesperson" experience.

Most sites that sell pre-owned vehicles also have tools for determining how much you can afford and prequalifying for financing - which is one less thing you'll have to do in person (assuming you don't take the 100% online route from the get-go).

Which site should you use for buying used cars? There are a lot of similarities among them, and among the highest-rated services you can choose fairly freely without worrying about missing out. But, here are some things to consider about any used car website you're looking at:

  • Types of Used Car Sellers. Are you interested in buying from a private seller or a small, lesser-known local car lot? Or are you more comfortable with a big-name dealership? Are you interested in an online-only experience? Some sites for buying used cars give you listings from all four types, while others specialize just in partnerships with dealers.
  • Research Tools. Not every platform gives you research tools, but there's no reason you can't use one site to gather information and another to actually find a car. If you're at the earlier stages of the buying process, you should at least start with a site that lets you see reviews and get an idea of the pros and cons of many different makes and models.
  • Detailed Information. The best sites give you lots of information - almost to the point of it feeling like overload. We prefer services that offer free, detailed vehicle history reports and are completely transparent about who is selling the car - without having to use a contact form and subject yourself to spammy texts and emails.

TopConsumerReviews.com has evaluated and ranked the best online services for buying used cars. We're confident that this information will help you get your next pre-owned set of wheels at a price you'll love!

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