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Vroom Review

Monday, December 5th

2022 Used Car Site Reviews

Vroom Review 1 Star Rating


1 Star Rating
  • Promises an accident-free CARFAX vehicle history on every car
  • Vehicles are inspected prior to sale
  • Non-negotiable pricing
  • Non-refundable deposit required to hold a car
  • Delivery fees range from $0 to $1,399 and are non-refundable
  • 7-day/250-mile return period
  • 90-day/6,000-mile limited warranty on all cars
  • Not available in Massachusetts, Alaska or Hawaii

Vroom is one of several used car buying services that let you do it all from home. You can find a car, trade yours in, and take delivery of your pre-owned vehicle without ever having to make a trip to a car dealership.

Need to know what you have in mind

Vroom isn't going to be your ideal way to research the used car you want. When using the site, you're expected to have an idea of what you're looking for, shopping by truck/SUV/sedan or by entering a make/model/body type in the search box. Next, use the filters on the left side of the page to narrow down the results by year, price, miles, fuel/efficiency, engine/drivetrain and popular features. Your list of matches can be organized by newest-to-oldest, price (high-low or low-high), and lowest miles.

Non-refundable deposit to place a hold

If you choose to place a hold on a Vroom used car, you'll have to pay a deposit. Bad news - your deposit is non-refundable. They say this is "to cover the costs associated with putting a vehicle on hold" . You can click on the letter "i" in the circle by the price to get a better idea of your anticipated fees. As an example, on a 2014 Toyota Highlander with 110,000+ miles, the car was priced at $22,499 with an estimated delivery price of $699, a $249 deposit, and documentary fees that varied by state ($300.50 in FL/NJ/NY, $350 in AZ, $150 in all others).

Delivery fees are also non-refundable

All Vroom vehicles come with a 7-day/250-mile return period. However, your delivery fees are non-refundable (and that's important to note, given that those fees can be as much as $1,399, depending on the delivery distance). Beyond that, you'll also have a 90-day/6,000-mile limited warranty; unfortunately, Vroom doesn't go into much detail about what's covered and what's not.

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How long can you wait?

This is not the service you want to use if you need a car right away. Vroom vehicles are usually delivered within 14 days of when the purchase is completed. We also found more than a few customers who said that their delivery date kept getting pushed further and further out. You might like Vroom if you're buying a hard-to-find make/model and you've got plenty of time and patience, though.

Poor BBB rating

Vroom has the rock-bottom worst reputation of any service we've found for buying used cars. Not only does the Better Business Bureau give them an "F" rating, but the BBB has also gone the extra length to write up a lengthy alert on Vroom's listing. There were nearly 3,000 complaints filed in the year prior to this evaluation alone.

Horrible track record

Many customers report a wonderful sales process that went south as soon as they put down a deposit or finalized their purchase. However, complaints included no ability to get support, registration paperwork never completed (thus rendering the vehicles unable to be driven legally), and so much more. Beyond that, both the BBB alert and shopper comments indicate that Vroom may be selling cars with accidents in their history and falsifying documents to hide that fact. It's ironic, because at the bottom of their site it recommends that customers verify vehicle information before purchasing. How, exactly?

Avoid buying a used car here

There are plenty of reliable ways to get a good-quality used car out there. Vroom is not one of them. We can't recommend strongly enough that you avoid this platform when searching for your next pre-owned vehicle.

Where's the Best Place to Buy a Used Car Online?

No matter what, your first step should always be research. You should determine exactly what's going to fit your needs (or your wants!). Do you have a particular make and model in mind, or are features going to be king regardless of manufacturer? Whether you're all about safety or you feel the need for speed, it's well worth your time to dig into the details of price, reliability and availability, especially when used car inventory is at an all-time low nationwide.

Fortunately, there are many websites that help you do just that - and then make it possible for you to find your perfect new-to-you ride. Some of these platforms even let you buy your car online and have it delivered right to your house. Before you start worrying about the safety of such vehicles, rest assured that most companies selling used cars will include a detailed, independently-verified history report right in the car's listing.

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Used Car Site FAQ

They say that a new car depreciates, or loses value, the second you drive it off the lot. That's true! When you buy a used car, you're getting a better value: not everyone can afford a brand-new car, but there are plenty of affordable "pre-owned" vehicles within most budgets.
There are pros and cons to each one. When you buy from a dealership, you usually get certain assurances: that the car has been inspected from top to bottom, maybe some fixes for minor items or even bigger ones like new tires or brakes, and the ability to return it within a certain timeframe if you don't like it or something malfunctions. However, you're paying for those perks: comparing apples-to-apples, a private sale will almost always be cheaper than getting the same car through a dealership.
Absolutely! There are many services that make it easy to find the car you want, and some of them will even bring the vehicle to you for a test drive and/or let you buy it online and have it delivered to your home. It's a great idea to do your research before you buy a used car, even if you're planning on going to a dealership.
As a buyer, you absolutely want an inspection before buying a used car from a private seller. Most private sale contracts are "as-is" , so unless you have a lot of automotive expertise, we don't recommend you try to determine for yourself if a car is road-worthy. A professional inspection can save you a lot of time and hassle if things aren't as they appear - or give you the peace of mind that you've found a great vehicle. If you're selling a used car, it may not be worth it to provide an inspection: your buyer(s) will probably want to have one done by a mechanic they trust, rather than taking your (mechanic's) word for it.
Yes! Selling your car online is a fantastic way to reach more potential buyers. You can add photos, provide a detailed description and contact information, and voila: you should have no shortage of interested customers, without having to put a "for sale" sign in the car window.
That depends on the site. You can often list your car for free, with premium "upgrades" if you want to add pictures, a car history report, or have your vehicle featured above others in your category.
Most sites serve as a go-between and don't guarantee that the car will sell - or that the car you buy will be problem-free. Be sure to read customer reviews of any used car service you're considering, and see if the Better Business Bureau has anything to say too.
There are almost too many to list! Any used car site that offers easy navigation with useful filters, tools that help you accurately gauge a vehicle's fair market value, and simple (and non-intrusive!) ways to connect with the vehicle sellers is a good choice. For extra reassurance, you can see if the BBB has given the used car service high marks for excellence.
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Continued from above...

You can see how many owners it's had, any accidents reported, and sometimes the service history detailing oil changes and other routine maintenance. Buying used cars online is a huge time-saver too: you don't have to make a long drive to a dealership hoping they'll have something on the lot that you'll like, and you can avoid a lot of the "pushy salesperson" experience.

Most sites that sell pre-owned vehicles also have tools for determining how much you can afford and prequalifying for financing - which is one less thing you'll have to do in person (assuming you don't take the 100% online route from the get-go).

Which site should you use for buying used cars? There are a lot of similarities among them, and among the highest-rated services you can choose fairly freely without worrying about missing out. But, here are some things to consider about any used car website you're looking at:

  • Types of Used Car Sellers. Are you interested in buying from a private seller or a small, lesser-known local car lot? Or are you more comfortable with a big-name dealership? Are you interested in an online-only experience? Some sites for buying used cars give you listings from all four types, while others specialize just in partnerships with dealers.
  • Research Tools. Not every platform gives you research tools, but there's no reason you can't use one site to gather information and another to actually find a car. If you're at the earlier stages of the buying process, you should at least start with a site that lets you see reviews and get an idea of the pros and cons of many different makes and models.
  • Detailed Information. The best sites give you lots of information - almost to the point of it feeling like overload. We prefer services that offer free, detailed vehicle history reports and are completely transparent about who is selling the car - without having to use a contact form and subject yourself to spammy texts and emails.

TopConsumerReviews.com has evaluated and ranked the best online services for buying used cars. We're confident that this information will help you get your next pre-owned set of wheels at a price you'll love!

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