Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Friday, February 23rd
Kayak, a metasearch engine owned by Booking Holdings, is widely known for its role in revolutionizing the travel industry since its inception in 2004. As a comprehensive travel search engine, Kayak aims to assist millions of travelers worldwide in finding the best deals by aggregating information from various travel sites. With an impressive growth trajectory and a portfolio of international brands, Kayak has established itself as a prominent player in the online travel domain. However, our research of Kayak's vacation rental booking service has uncovered significant concerns and left us deeply dissatisfied.
Typical booking process
When booking a vacation rental through Kayak, we found the process to be relatively straightforward. By navigating to the "stays" tab and entering our desired location, dates, and number of guests, we were able to initiate the search. Kayak also offers a free cancellation filter and price tracking alerts in case you're not ready to book and want to wait until it's cheaper. Kayak ranks vacation rental properties using internal algorithms and sorts booking options based on factors such as price, guest ratings, and popularity. The cheapest offers are highlighted in green.
Kayak isn't responsible for issues with finer details of your vacation
Kayak provides a live chat option for assistance. Any problems with your vacation booking itself will go through and be subject to the policies of the respective partner. The same applies to cancellations.
Unsatisfactory customer service
We didn't find much about customer reviews for Kayak's vacation rental booking service. However, we did come across some negative experiences with flight bookings, which might suggest similar issues with vacation rentals. One customer had a tough time when their flight was delayed and they asked for a refund. Even though the refund was approved, they had trouble communicating with Kayak's customer service team and didn't get the refund they were promised.
Fraudulent practices and misleading advertisements:
Another user shared a disturbing experience about Kayak canceling their booking and trying to charge them more than double the original price. This showed a lack of honesty and openness on Kayak's part, causing the user to describe the company as fraudulent. Additionally, we found numerous instances where customers described booking through Kayak, only to discover their deal that had been advertised as the lowest available was actually far more expensive than they could have booked it for elsewhere. Kayak's response? "Tough luck: you clicked on the deal."
Trouble getting refunds
Other reviewers have reported purchasing through a company listed on Kayak, expecting it to be safe. However, they then experienced trouble canceling or getting refunds. The responsibility lies with Kayak for partnering with a company that cannot be trusted and not taking accountability for the situation.
Overall, we were disappointed and concerned with our experience using Kayak's vacation rental booking service. Despite their claims of being a game-changer in the travel industry, we found numerous issues and problems. Their customer service and refund process were inefficient, and we encountered fraudulent practices, misleading ads, and untrustworthy partnerships. We recommend being cautious when using Kayak as a travel booking platform. With an "F" rating and no accreditation from the BBB, it's clear that Kayak has a long way to go in earning the trust of travelers.
Are you tired of the same old hotel experience when you go on vacation? Do you crave something more unique and personalized, where you can truly feel at home even when you're away? If so, then vacation rentals might just be the perfect solution for you.
If you've ever stayed in a vacation rental property, you already know their charm and allure. Unlike traditional hotels, vacation rentals offer a level of comfort, privacy, and flexibility that is hard to match. These properties are often privately-owned homes or apartments that are rented out to travelers on a short-term basis.
Vacation home rentals come fully furnished and equipped with all the amenities you need for a comfortable stay, from kitchen cupboards full of cookware, to cozy living areas and comfortable bedrooms. It's like having a home away from home, complete with personal touches that reflect the unique style and taste of the owner.
One of the best things about vacation rentals is the sheer variety of options available. Whether you're planning a family reunion, a romantic getaway, or a solo adventure, you can find a vacation rental that fits your needs perfectly. Want to relax by the beach? There are countless beachfront properties waiting for you. Prefer a secluded cabin in the woods? You'll find plenty of those too. From urban lofts to countryside villas, there's something for everyone.
Unlike traditional hotels that are typically owned by large hotel chains or corporations, vacation rentals are often owned by individuals who use them as second homes or investment properties. These owners may be local residents or people from different parts of the world. Some vacation rentals are also owned by small property management companies or vacation rental agencies that handle the day-to-day operations on behalf of the owners. These agencies may handle tasks such as marketing, guest communication, and property maintenance.
How do you go about choosing the right vacation rental? That's where vacation rental websites come in. These platforms connect travelers with property owners, making it easy to browse and book the perfect vacation rental for your needs. Not all vacation rental websites are created equal, though. It doesn't matter how many properties they have if they don't offer good customer service or aren't responsive when you need assistance.
Here are some things to keep in mind when making your choice:
Ready for a vacay? To make it a breeze to find the perfect stay, Top Consumer Reviews has evaluated and ranked the best vacation rental websites currently on the market. We hope this information helps you find the perfect home-away-from home accommodations for your next trip, no matter where you want to go.
Select any 2 Vacation Rental Sites to compare them head to head
This year’s version of a short-term vacation rental bill now goes ...
Could this be the year that the Florida Legislature passes a law taking away more local control of short-term vacation rentals like Airbnb and Vrbo? We’ll find out in the next 15 days, after the House ...
Thu, 22 Feb 2024
Fox 5 San Diego on ...
Pacific Beach town council revisits short-term vacation rental ...
SAN DIEGO (FOX 5/KUSI) — The Pacific Beach town council meeting Wednesday revisited the ordinance which regulates short-term vacation rentals in their community. The City of San Diego passed the ...
Thu, 22 Feb 2024