Monday, April 28th
2025 VoIP Service Reviews
VoIP.ms
- Cost: pay-as-you-go model, $15 minimum initial payment (refundable), local calls $0.01/min outgoing, $0.009/min incoming
- No contracts, no fixed monthly fees, credit never expires, 90-day refund window
- Voice calls, voicemail with transcription, internal calls, call forwarding, voicemail to email, auto-attendant, call recording ($0.0025/min), call encryption
- Extra features: Virtual fax ($1.99/month + usage), SMS ($0.0075/message), Microsoft Teams integration
- Requires third-party softphone or VoIP phone, no proprietary app provided
VoIP.ms offers a straightforward pay-as-you-go home VoIP phone service with competitive rates starting at just $0.01/minute for local calls and no contracts to worry about. You'll need to be comfortable with some technical setup since you'll have to use your own phone hardware or third-party apps, but the trade-off is greater flexibility in how you use the service. While VoIP.ms has attractive features and pricing, we're concerned about their questionable privacy practices and lackluster customer support. VoIP.ms could be a decent choice if you know your way around tech and are focused on saving money, but most customers would be better served by a more user-friendly provider that takes privacy seriously.
VOIPo
- Cost: $15/month or $149 for 2-year prepaid plan ($6.20/month). Includes unlimited US/Canada calls and 60 minutes international calling
- Monthly plan or 2-year prepaid option, 30-day money-back guarantee
- Caller ID, call waiting, three-way calling, call blocking, call forwarding, voicemail-to-email, custom call routing, virtual numbers
- SMS messaging capabilities
- VoIP adapter included, mobile app available
- "B" rating with BBB.
You should absolutely steer clear of VOIPo. Despite offering standard features like unlimited US/Canada calling and SMS messaging at $15/month, their service is plagued by unreliable connections, a broken mobile app, and most concerningly, a pattern of suspicious billing practices that looks a lot like intentional overcharging. While they technically maintain a "B" rating with the BBB by resolving complaints when caught, the sheer number of customers reporting unauthorized charges suggests this isn't just a series of mistakes. Based on the evidence, we cannot recommend VOIPo under any circumstances and strongly suggest choosing a more reputable home VoIP provider.
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The 10 Best VoIP Services
Which Home VoIP Service is Right for You?
If you're looking for a reliable, cost-effective way to make calls from home, a VoIP (Voice over Internet Protocol) service might be the perfect solution. Unlike traditional landlines that rely on physical phone lines, VoIP uses your internet connection to make and receive calls. Whether you're a remote worker needing a dedicated line, a budget-conscious household looking to cut the cost of phone bills, or someone who frequently calls internationally, VoIP can offer significant savings and flexibility.
One of the biggest benefits of VoIP is that it eliminates the need for expensive phone service plans from traditional carriers. Many services offer unlimited local and long-distance calling, while others provide pay-as-you-go options that are perfect if you only make occasional calls. Plus, VoIP services often come with features like call forwarding, voicemail-to-email transcription, and even call recording - perks that typically cost extra with traditional phone companies.
VoIP Service FAQ
Continued from above...
However, choosing the right VoIP provider isn't as simple as picking the cheapest option. VoIP services vary widely in their pricing models and equipment requirements. Some providers require a contract, locking you into service for a year or more, while others offer month-to-month or pay-as-you-go plans.
If you're unsure about committing long-term, a contract-free option might be best. Additionally, some VoIP companies include a physical device (like an adapter that connects to your existing phone), while others are BYOD (Bring Your Own Device), meaning you'll need to purchase compatible equipment separately.
Hidden fees can also be a major drawback. Some services advertise low monthly rates but tack on setup fees, service charges, or even cancellation penalties. Some companies will "lease” you equipment and expect you to return it (or pay a $50 fee) when you cancel your service. A few home VoIP services advertise "unlimited” calling minutes despite imposing a cap, after which you'll pay per-minute. Be sure to read the fine print before signing up, so you don't end up paying more than expected.
Here are some things to consider when deciding which VoIP for home is best for you.
- Pricing structure. Does the service require a long-term contract, or can you pay month-to-month? If you're unsure about committing, would a pay-as-you-go plan work better for you?
- Equipment requirements. Does the provider include an adapter, or will you need to buy your own VoIP-compatible device? Are there any extra costs for setup? Do they have a mobile app so you can use your cell phone to answer calls to your home number?
- Hidden fees. What additional charges should you watch out for? Are there setup fees, service charges, or cancellation penalties that could increase your total cost?
- Call features. What features are included in the base plan? Will you need to pay extra for voicemail transcription, call forwarding, fax, or conference calling?
- International calling. Do you need to make frequent international calls? If so, does the provider offer unlimited calling plans for the countries you intend to call?
- Customer service and ratings. How responsive is the provider's customer service? What do other users say about their experience with call quality, reliability, and support? What is their Better Business Bureau rating?
Top Consumer Reviews has evaluated and ranked the best home VoIP services online. Whether you're looking for an affordable home phone replacement or a feature-rich line, we hope this review helps you find the best service for your needs.
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