Monday, April 28th
2025 VoIP Service Reviews
Voiply
- Cost: $8.95/month ($7.46 with annual plan)
- No contracts required
- Calls, voicemail, call waiting, HD voice, call forwarding, voicemail-to-email, E911
- Add-ons: Robocall Defender ($2.50/mo), Online Fax ($5/mo)
- Mobile app available
- "A+” BBB rating
If you're looking for basic VoIP service without contracts and don't need to make many international calls, Voiply offers competitive pricing at $8.95/month with basic features like HD voice and voicemail-to-email. While their pricing is attractive and setup is hassle-free, be aware that their "unlimited" calling actually has a 500-minute limit, and recent changes to customer support have left some users frustrated. They've earned a good rating from us - we'd recommend them for budget-conscious home users who make moderate domestic calls and don't mind occasional service hiccups, but heavy callers or those needing reliable international service should look elsewhere.
Via:Talk
- Cost: $15.75/month standard plan or $189 for 2-year prepaid plan. $8.95/month international add-on, plus taxes and fees
- Monthly or 2-year contract options
- Voice calls, voicemail, caller ID, call waiting, speed dial, call forwarding, voicemail to email/SMS, call recording, 3-way calling, call broadcasting
- Desktop softphone application, desk phones compatible
If you're wondering who ViaTalk is best suited for, we'll save you some time - probably no one. While they've been around since 1999 and offer basic VoIP features at seemingly competitive prices, their outdated technology, poor customer service, and hidden fees make them a frustrating choice for home users. The combination of unreliable call quality, no mobile app, and an unresponsive support team that's earned them a "D-” BBB rating means you'd be better off with almost any other modern VoIP provider.
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The 10 Best VoIP Services
Which Home VoIP Service is Right for You?
If you're looking for a reliable, cost-effective way to make calls from home, a VoIP (Voice over Internet Protocol) service might be the perfect solution. Unlike traditional landlines that rely on physical phone lines, VoIP uses your internet connection to make and receive calls. Whether you're a remote worker needing a dedicated line, a budget-conscious household looking to cut the cost of phone bills, or someone who frequently calls internationally, VoIP can offer significant savings and flexibility.
One of the biggest benefits of VoIP is that it eliminates the need for expensive phone service plans from traditional carriers. Many services offer unlimited local and long-distance calling, while others provide pay-as-you-go options that are perfect if you only make occasional calls. Plus, VoIP services often come with features like call forwarding, voicemail-to-email transcription, and even call recording - perks that typically cost extra with traditional phone companies.
VoIP Service FAQ
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However, choosing the right VoIP provider isn't as simple as picking the cheapest option. VoIP services vary widely in their pricing models and equipment requirements. Some providers require a contract, locking you into service for a year or more, while others offer month-to-month or pay-as-you-go plans.
If you're unsure about committing long-term, a contract-free option might be best. Additionally, some VoIP companies include a physical device (like an adapter that connects to your existing phone), while others are BYOD (Bring Your Own Device), meaning you'll need to purchase compatible equipment separately.
Hidden fees can also be a major drawback. Some services advertise low monthly rates but tack on setup fees, service charges, or even cancellation penalties. Some companies will "lease” you equipment and expect you to return it (or pay a $50 fee) when you cancel your service. A few home VoIP services advertise "unlimited” calling minutes despite imposing a cap, after which you'll pay per-minute. Be sure to read the fine print before signing up, so you don't end up paying more than expected.
Here are some things to consider when deciding which VoIP for home is best for you.
- Pricing structure. Does the service require a long-term contract, or can you pay month-to-month? If you're unsure about committing, would a pay-as-you-go plan work better for you?
- Equipment requirements. Does the provider include an adapter, or will you need to buy your own VoIP-compatible device? Are there any extra costs for setup? Do they have a mobile app so you can use your cell phone to answer calls to your home number?
- Hidden fees. What additional charges should you watch out for? Are there setup fees, service charges, or cancellation penalties that could increase your total cost?
- Call features. What features are included in the base plan? Will you need to pay extra for voicemail transcription, call forwarding, fax, or conference calling?
- International calling. Do you need to make frequent international calls? If so, does the provider offer unlimited calling plans for the countries you intend to call?
- Customer service and ratings. How responsive is the provider's customer service? What do other users say about their experience with call quality, reliability, and support? What is their Better Business Bureau rating?
Top Consumer Reviews has evaluated and ranked the best home VoIP services online. Whether you're looking for an affordable home phone replacement or a feature-rich line, we hope this review helps you find the best service for your needs.
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