1-VoIP Review

Sunday, May 18th

2025 VoIP Service Reviews

1-VoIP

• Cost: $8.97 to $23.97/month
• No long-term contracts required
• 99.999% network uptime guarantee
• Unlimited incoming calls
• Voicemail with 4 access methods
• Call forwarding, voicemail to email, whitelist/blacklist, configurable caller ID
• Mobile app with SMS available
• "A+" BBB rating
• 24/7 US-based support

When you're looking for a home VoIP provider that treats you like more than just another customer, 1-VoIP stands out with their commitment to personalized service. Founded by telecom veterans in 2005, they've built their reputation on exceeding expectations, with 24/7 US-based support and features you can customize to fit your specific needs. They also claim to maintain impressive 99.999% network uptime through their four fully-redundant switching centers. (And if you're wondering what "fully-redundant" means, it's just a fancy way of saying your calls won't drop even if something goes wrong with their system.)

SIP trunking available

VoIP is what happens when your voice travels over the internet instead of traditional phone lines. Whether you're using Zoom, Skype, or a business phone system, if you're making calls through the internet, you're using VoIP. For businesses with existing phone systems, there's something called SIP trunking that lets you keep your current setup while switching to internet-based calls. 1-VoIP offers both business and SIP trunking options if you need something more robust, but for most home users, the residential plans should cover what you need.

Residential VoIP plans start at just $8.97/month

1-VoIP has three straightforward, competitively-priced options for home use, all with month-to-month billing (no contracts required):

• Residential Value ($8.97/month): Unlimited incoming calls + 500 outgoing minutes + free hardware (you pay shipping)
• US & Canada Unlimited ($17.97/month): Unlimited calls in both countries + free hardware and shipping
• World Unlimited ($23.97/month): Unlimited calls to 30 countries + free hardware and shipping

Watch out for extra fees and charges

Before you sign up, be aware that your first bill will be higher than the advertised monthly rate. The Value plan, for example, requires a one-time $14.95 activation fee and $7.95 shipping charge. You'll also see additional monthly charges like an $0.86 regulatory access fee and $1.68 911 surcharge. (This is fairly standard for VoIP providers, but we'd prefer they were more upfront about these costs.)

Nomorobo spam blocking included

1-VoIP comes packed with all the essentials you'd expect, plus some extras that can make your life easier. You'll get the standard features like call waiting, 3-way calling, and voicemail (which you can check four different ways, including having messages emailed to you). But what really stands out is the robust call management system: you can screen calls, maintain whitelists and blacklists, and even use Nomorobo to filter out those pesky robocalls.

Advanced features like fax-to-email cost extra

If you're managing multiple phone lines, you'll appreciate being able to customize your caller ID for different numbers and track which number people used to reach you. This service offers virtual fax capabilities that let you receive faxes as PDFs, though you'll have to pay an extra $4.95 monthly fee on most plans (a bit more expensive than we've seen from some competitors). If you want additional virtual numbers, these cost $2.95 each per month.

Your satisfaction depends on your use case

While 1-VoIP has earned an "A+" rating from the BBB, your experience will largely depend on how you plan to use this service. Their residential service gets high marks for reliability and core features, with a straightforward interface and easy hardware setup. If you're mainly looking for a reliable home phone replacement with some modern perks like voicemail-to-email and robocall blocking, you'll probably be satisfied.

Some bugs with the mobile app

However, if you're planning to rely heavily on the mobile app, you might want to think twice about going with 1-VoIP. While some users appreciate being able to make house phone calls from their cell phones, there are reviews in the Google Play and iOS stores reporting frequent crashes and connection issues - with some users saying they're unable to answer calls up to 40% of the time, even on their home network. International callers have reported choppy connections, particularly to India.

Know what you're getting into

If you're someone who primarily uses their smartphone, you might want to explore other options before 1-VoIP. But if you're looking for a basic VoIP home phone service with solid call management features at a great price, 1-VoIP is definitely worth considering. For their competitive pricing and perfect score with the BBB, they earn our first-place ranking.