AXvoice Review

Sunday, May 18th

2025 VoIP Service Reviews

AXvoice

• Cost: Plans range from $4.99/month (pay-as-you-go) to $14.99/month (unlimited). Setup costs include shipping for free adapter
• No long-term contracts required, but annual prepay options available
• Caller ID, call waiting, three-way calling, E911 support, voicemail
• Extra features: Find Me Follow Me, distinctive ringtones, simultaneous ring on 3 devices, blacklist function, failover protection, international call blocking, codec flexibility for low bandwidth
• Compatible with desk phones, no proprietary mobile app (third-party softphone required), computer calling supported

Axvoice is a New York-based VoIP provider that's been around since 2005. They offer internet phone service for both homes and small businesses without any long-term contracts.

"Unlimited” plan has a 2,000 minute cap

You've got three main options for home VoIP service with Axvoice. Their "unlimited” (up to 2,000 minutes) USA/Canada plan will run you $14.99 monthly. You can save by prepaying annually at $10.99/month, or snag their "blow out" deal at $99/year ($8.25/month). If you're a light caller, consider their 200-minute plan or the bare-bones Pay-as-You-Go option at $4.99/month plus 1.5¢ per minute.

Business solutions available

If you run a business out of your home, you might be interested in Axvoice's business VoIP plans. They offer two: a Small Business option with 1,500 minutes to US/Canada numbers, and a hosted PBX system with 200 minutes plus virtual PBX features. Additional minutes on any plan cost 1.5¢ each. While Axvoice includes a free adapter on all plans (including Residential), you'll need to cover shipping costs.

International pricing could be made clearer

For international calling, Axvoice's pricing structure can be confusing. On their website, you'll find Residential International advertised at $16.58/month (which is actually the breakdown of their $199/year plan), but at checkout you'll see three different options: $24.99/month, $19.99/month, or a blow-out deal at $199/year. The Residential International Plus plan is simpler with just one option at $29.99/month. Unfortunately, calls to mobile phones and premium numbers aren't included in these international plans.

Core features included, but no app

Axvoice has all the basic features you'd need from a VoIP for home, including caller ID, call waiting, and three-way calling. Their system includes practical security features like E911 support (which automatically shares your location with emergency services) and the ability to block international calls to avoid surprise charges. One nice feature is the codec flexibility - when your internet connection isn't performing at its best, you can switch to low-bandwidth options to maintain call quality. For smartphone users, note that Axvoice doesn't offer their own softphone app - you'll need to find a compatible third-party solution.

Smart call management to make life easier

Axvoice gives you impressive control over your incoming calls with features like distinctive ringtones for multiple numbers, simultaneous ring on up to three devices, and a blacklist for blocking unwanted callers. The "Find Me Follow Me" feature lets you set up a cascade of forwarding numbers (great for those days when you're bouncing between home office and coffee shops). There's also failover protection that automatically routes calls to a backup number if your power or internet goes down.

Customer service is bad

Before you get involved with Axvoice, you should know that they have a dismal 2-star average customer rating and an "F" from the BBB because they failed to respond to 80% of complaints. If you need support, you're likely to hit a wall - there's no phone number to call and support tickets often go unanswered (unless you're having an issue with giving them your money).

Watch out for billing gotchas

According to some Axvoice customers, after your first year, they'll quietly bump your annual rate to the higher monthly rate without warning. Even worse, when customers cancel, many report being charged $40 to $48 for "equipment" - even those who never received any hardware or used their own devices. Their terms and conditions apparently let them charge whatever they deem "appropriate".

Money-back guarantee is full of holes

While Axvoice advertises a money-back guarantee, the 15-day window is unusually short for the VoIP industry. You'll need to keep your usage under 200 minutes, return everything in original packaging with intact barcodes within 10 days, and pay your own return shipping. (And if you brought your own device? Sorry, no guarantee for you!)

Not reliable

While we think Axvoice has some really great call features and could be a budget-friendly VoIP for home option, remember that low price comes with a year-long commitment to a company with consistently poor customer service. We wouldn't recommend Axvoice to most home VoIP users as their first choice.