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Ring Central Review

Thursday, October 6th

2022 VoIP Service Reviews

Ring Central Review 2.5 Star Rating

Ring Central

2.5 Star Rating
  • Cost: Essentials - $19.99 / month per user
  • Standard - $24.99 / month per user
  • Premium - $34.99 / month per user
  • Ultimate - $49.99 / month per user

When you sign up for RingCentral services, you get a phone system with standard and advanced calling services, such as call recording, instant messaging, a contact center, call logs, screen sharing, video meetings, call forwarding, fax, virtual numbers, conferencing and 3rd party integrations.

You can control your costs with a RingCentral plan, which is billed per user per month. As you add or remove users, your cost goes up or down, respectively. If you pay annually, you get a 33% discount and your costs will range from $29.99 to $59.99 monthly for just one user and from $19.99 to $49.99 monthly for two to 99 users. The closer you get to 1,000 or more users, the lower your costs go and the greater the number of features you get.

RingCentral offers 4 types of VoIP plans:

  • The Essentials plan has unlimited phone calls in the US and Canada, a toll-free or local number, 100 toll-free minutes per month, and voicemail-to-text capability.
  • The Standard plan has everything in the Essentials plan, plus unlimited audio meetings and video conferencing for up to four people per meeting, 1,000 toll-free minutes per month, and unlimited internet fax.
  • The Premium plan has everything plus 100 people for video conferencing, 2,500 toll-free minutes per month, and automatic call recording.
  • The Ultimate plan has everything plus 200 people for video conferencing and 10,000 toll-free minutes per month.

Every plan comes with a free trial so you can get a chance to test how it will work for you.

Best VOIP Services

RingCentral customer reviews show that, while RingCentral has been responsive to negative complaints, the reviewers have not updated their low ratings as a consequence. This could mean that customers didn't get the remedies they sought, or that they just didn't return to update their reviews.

Complaints about RingCentral were poor customer service, sudden inflation of charges on customers' bills, not being able to understand the RingCentral customer service representatives on the phone, and long hold times. Others complained of poor call quality, distorted faxes, and not being able to cancel their service and having to dispute the charges with the credit card company.

Most of the deterioration of customer service has occurred in the past 1-2 years and has signs of being a consequence of RingCentral outsourcing a large number of its operations to the Philippines.

While RingCentral's offerings are technologically advanced, we recommend you first look to other providers for better customer service.

What's the Best VOIP Service?

Even in a robust economy, smart businesses and households are constantly managing their recurring expenses. One way to save, potentially, hundreds of dollars each year is to switch from a traditional landline or a modern cell phone carrier to a Voice over Internet Protocol or VoIP service. And, you can do so with very little or even no training or additional expense.

All you need to join in on the VoIP calling revolution is to have a high-speed internet connection with a computer. Businesses and most homes have these items so signing up for a VoIP service is typically very simple. Many, but not all, VoIP providers will send a special adapter or phone device that is plugged into the router. Another of the many advantages to switching away from traditional phone service to VoIP is the ability to block unwanted calls like robocalls and telemarketers.

The Best VoIP Services Compare VoIP Services Compare VoIP Service Reviews What are the best VoIP Services Best VoIP Service Reviews

VoIP Service FAQ

Voice over Internet Protocol or "VoIP" is a technology that allows phones to make and receive calls digitally over the Internet, without the use of the typical analog phone jacks installed in homes and businesses prior to the era of the Internet. The result is cheaper phone service than with analog phone systems because the "line" is simply whatever Internet connection you currently have. Calls are routed independently through the distributed nature of the Internet rather than through a large phone company. You also get a number of features with VoIP phones that analog phones simply don't provide.
The quality of a VoIP phone call depends on your Internet connection. If you have a slow Internet connection and a poor-quality phone, modem, and router, you'll experience about the same call quality as with a basic analog phone connection. However, if you have a good connection and choose a VoIP vendor that provides high-quality phone and Internet hardware, your calls will be much better than with analog phone systems.
The best VoIP services and phones provide high-quality audio and video calling, call waiting, call forwarding, outbound and inbound faxing, inexpensive international calling. Great VoIP services will also include an app for your mobile phone as well as for your Mac or PC, advanced conference calling features, anonymous call rejection, call blocking via allow and block lists, and on-hold music. You should also look for free shipping of hardware, monthly billing with no contracts, and high-quality, responsive, 24/7 customer support.
The least expensive VoIP services cost under $10 per month in service fees for residential use. Business VoIP services can cost considerably more depending on the number and types of features they offer. Taxes and fees pertaining to your locality also apply. Look for a VoIP service that doesn't charge a high amount for the hardware. Services that provide free calling or free hardware do exist, but are somewhat rare. Avoid contracts whenever possible so you have the option of switching to a new service on your own terms.
Contracts do exist for some VoIP services and systems. Typically, these are non-residential business-class systems that are built, operated, and serviced specifically for small, medium, and large businesses. Residential contract VoIP does exist but is usually not worth the trouble in the event that another service provider comes along that provides better service and lower cost.
One weakness of VoIP phones is that, unlike analog phone systems, when the power goes out, your Internet service typically will also be deactivated. This is due to the fact that VoIP phones rely on Internet routers and modems that are connected to electrical outlets the same way a lamp or TV is connected to power. There is no electrical power coming from a battery or through the cable Internet wires to the phone. On the contrary, analog phone lines receive electricity from the same jack and wire that connect to the phone, so when the local power grid fails, the phone company still delivers backup power to the telephone. That is why it is important to have a backup phone or mobile phone in the event of a power outage, in case you need to call emergency services.
You do not always need a computer to use VoIP systems. VoIP phones are standalone devices that receive their signal from your Wi-Fi router or are plugged directly into your Internet modem. Sometimes you'll want to chain your VoIP phone through your computer to use certain computer-related features, but it's not a requirement for most VoIP phones. To use the "softphone" application some VoIP vendors offer, you will need to install it on your computer and then turn on your computer each time you need to use it.
Yes, most VoIP plans will include the ability to port your existing numbers to their service. Many will do it for free. However, be aware that some providers will apply a fee per line for doing so. It can also take up to four weeks for a number to be ported from one phone system to another. You may be given a temporary phone number to use while the transfer completes.
Compare the Best Reviews

Continued from above...

Who offers the best VoIP service? All of the VoIP providers in our review include the basic staples of traditional landline and mobile phone services: voicemail, caller ID, call forwarding, online call logs, and much more. But, compare and contrast the VoIP company services before switching up your services by looking at the features of the top available providers.

Some important things to consider include:

  • Fees. Is the VoIP service cost monthly or a one-time charge? Is this going to be a savings opportunity given your personal needs?
  • Services. Is caller id, voicemail, and call waiting available with your VoIP service plan of choice?
  • Equipment. Will you be able to use the equipment you already have with your new VoIP system, or will you need to purchase an adaptor or a special phone to utilize VoIP?

TopConsumerReviews.com has reviewed and ranked the best VoIP services available today. We hope this information helps you find the right VoIP service for you and your home or business!

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