VoIP.ms Review

Sunday, May 18th

2025 VoIP Service Reviews

VoIP.ms

• Cost: pay-as-you-go model, $15 minimum initial payment (refundable), local calls $0.01/min outgoing, $0.009/min incoming
• No contracts, no fixed monthly fees, credit never expires, 90-day refund window
• Voice calls, voicemail with transcription, internal calls, call forwarding, voicemail to email, auto-attendant, call recording ($0.0025/min), call encryption
• Extra features: Virtual fax ($1.99/month + usage), SMS ($0.0075/message), Microsoft Teams integration
• Requires third-party softphone or VoIP phone, no proprietary app provided

VoIP.ms was founded by a small but experienced team of 4 Canadians and 1 American who cut their teeth in the early days of the internet, working in ISP call centers and as junior sysadmins. After successfully entering the VoIP market in 2004 and establishing a strong presence in Mexico, they officially launched VoIP.ms in 2007. (Talk about starting from the ground up.) We like that this platform is designed to be self-serve, meaning you can create a free account and get started within minutes.

Clear, pay-as-you-go pricing

Unlike traditional phone services that lock you into monthly or annual plans, VoIP.ms only charges you for what you actually use, with no contracts or fixed monthly fees. A minimum initial payment of $15 is required, but this credit never expires and can be refunded within 90 days if you cancel. Here's what you can expect to pay in the US:

• Local calls: $0.01/min outgoing, $0.009/min incoming
• Internal calls and call encryption: Free
• Premium features like call recording ($0.0025/min) and transcription ($0.05/min) are available as add-ons
• Directory assistance (411): $0.99 per call

International calling rates vary, so you'll need to check their online calculator for specific countries.

Some VoIP.ms features are paid-only

You'll get a mix of free and paid features with VoIP.ms, which is pretty typical for VoIP services. Most of the basic features come at no extra cost, but you might need to pay extra for some of the more specialized services. The specific info can be found in their Wiki, but we wish they were a little more open about it on their landing page for residential VoIP users. Here's what you'll pay for some of those add-on services:

• Virtual Fax: $1.99 monthly plus $0.029 per minute - this pricing is quite competitive
• E911 Service: $1.50 one-time setup + $1.50 monthly
• SMS messaging: $0.0075 per message (both sending and receiving)
• Directory assistance (411): $0.99 per call

Call recording available

VoIP.ms includes standard features like voicemail (with email and transcription options), call forwarding, call recording, and three-way calling. For business needs, you've got advanced options like call queues, interactive voice response (IVR), and even Microsoft Teams integration. (If you only need a VoIP for personal use, these enterprise features might be overkill, but hey - better to have them and not need them, right?) One thing that stands out is VoIP.ms' security focus - you get features like call encryption, two-factor authentication, and IP restrictions. (However, this focus becomes a bit ironic in light of information we later discovered.)

You'll need your own software and hardware

You'll need to bring your own phone setup to use VoIP.ms since they don't provide their own phone app (also called a softphone). Instead, they give you a list of recommended apps and devices that work well with their service. This actually gives you more flexibility than being locked into a company's proprietary app, but it does mean you'll need to be comfortable setting up third-party software or configuring your own VoIP phone - which might be intimidating if you're new to VoIP technology.

Customer reviews tell a different story than marketing

You might notice glowing testimonials on VoIP.ms' website about their support and service quality. However, if you dig deeper into independent review sites, you'll find a pattern of customer complaints. (And no, we're not just talking about the usual "my internet is slow" kind of complaints.) The biggest concern comes from their privacy and data handling practices - namely, their identity verification process. Dozens of users report being denied service after submitting sensitive documents like passports, with no clear explanation why. When customers request deletion of their personal information from VoIP.ms' systems, they get unclear responses and infinite delays.

Selling customer data?

On top of that, there's anecdotal evidence that VoIP.ms is selling customer data to third parties: one customer who had maintained the same cell number for 25 years reported receiving multiple daily spam calls within weeks of signing up, despite not having shared the number with any other service. They ultimately had to cancel their service to stop the unwanted calls. (If you value your privacy and want to avoid spam calls, these issues should set off serious alarm bells.)

Customer support leaves much to be desired

If you do manage to get an account with VoIP.ms, don't expect much help when things go wrong. Users report frustrating support experiences, with representatives seemingly stuck in loops of repeating the same information without actually solving problems. The company hasn't responded to negative reviews on Trustpilot either (despite claiming the profile as theirs) which doesn't inspire confidence in their commitment to customer satisfaction. (If a company can't be bothered to address public complaints, what hope is there for private support tickets?)

Low prices, but privacy issues make them harder to recommend

VoIP.ms could be a great choice if you're looking for an affordable, pay-as-you-go phone service and don't mind handling your own technical setup. Their rates are genuinely competitive, especially for basic calling features. However, this company's sketchy privacy practices and unhelpful customer support make us hesitate to give it our recommendation. (This service feels a bit like finding a great deal on a car, only to discover the dealer wants to photocopy your entire wallet before letting you test drive it.) If you're tech-savvy and primarily focused on cost savings, VoIP.ms might work for you - but be prepared to handle most issues on your own and think carefully about what personal information you're willing to share.