Art Review

Saturday, April 26th

2025 Wall Art Reviews

Art

• Art is a major online wall art retailer with a global reach of over 19 million customers in 150 countries since 1998
• Diverse ways to start your art search, including trends, artists, best sellers, and more
• Offers framing options like framed, canvas, acrylic, and wood mount
• Provides overviews of art movements and artist backgrounds
• Extensive selection, including lesser-known works by obscure artists
• Offers a Price Match Guarantee within 60 days of purchase
• Provides free shipping on all orders, with exceptions for oversize items
• Certificates of Authenticity for Limited Edition and high-end works
• Allows returns within 45 days

Art.com Inc., known simply as Art, is a major player in the online wall art market, boasting a reach of over 19 million customers across 150 countries. Since its inception in 1998, their mission has been to assist people in finding art that resonates with them, enhancing the appeal of their personal spaces. Over the years, they have expanded their offerings to include more than 2 million images, catering to a diverse clientele that ranges from national retail partners to museums, hotels, and interior designers.

Lots of ways to shop

When shopping, you have several ways to start your search. You can explore the "Trends” category, which includes options like Buffalo & Bison, Hawaii, World Maps, and Mountains under "Popular Trends”. Under "Seasonal Trends”, you might find Fall Landscapes, Organic Minimalism, and Reimagined Fine Art. Hovering over the "Artists” category reveals a list of all the greats (think Kandinsky, O'Keefe, Monet, Kahlo) as well as some Rising Stars (Emma Scarvey, Lucia Heffernan, Hyunah Kim). The Best Sellers category is broken down into subcategories such as Affordable Art and Famous Art. This is also where you'll find Art Movement and Price subcategories. If you're after Photography, you'll find that on this website, too.

Website is missing a couple finishing touches

The final appearance of your wall art can come in a few different styles. You can get your art framed, which means it's in a high-quality, hand-made frame. Or, you can get it on canvas, where the details are really clear and the "textrues” [sic] are rich. There's also art on acrylic, which gives a modern style, and wood mount, which makes the art look contemporary and slick. This information was found on a page that showcases a video of Art's "Finishers” (the people in their warehouse who put together your order by hand) and ensure it has all the important finishing touches, like flush frames, no extra scraps of canvas hanging off, and no bubbles in wood-mounted laminate - so we find it a little ironic that their website ignores the finishing touch of the correct spelling of "textures.” Also, there are other videos on this page, but we weren't able to get them to play.

Overviews of movements and artists

After you've chosen a category or entered a search term, you'll be taken to a result page where you can then refine your options with filters that cover materials, size, shape, subjects, color, art type, style, the room of the house you're decorating, and price. We like that when browsing by category, for example, the Art Nouveau movement, you're given an overview at the top of the page that explains hallmarks of that style, the most recognizable pieces, and the time period during which the style flourished. If you're shopping for one of the Rising Star artists, you'll be given their background and a description of their style and technique.

Obscure artists represented

Art's catalog is all-inclusive. We would be surprised if you had difficulty finding even lesser-known artwork by renowned artists - because we had no trouble finding lesser-known artworks by obscure artists. For example, a search on Evelyn de Morgan, one of the lesser-known Pre-Raphaelite artists, turned up 82 results. So, if you're after something highly specific, Art is probably the way to go.

Price Match Guarantee

This website is likely going to be your most affordable option out of all the wall art sources in our review - and in fact, they have a Price Match Guarantee. In order to take advantage of it, your match request must be made within 60 days of purchase and doesn't apply to Art purchases that later drop in price, in-store purchases, bulk orders, auction prices, or clearance sales from other retailers. The product has to be identical in several details such as print type, image, frame, and size. To request a match, you need to email Art with specific product details and screenshots.

Framing costs a lot extra

When perusing the Affordable Art category, we spotted offerings such as a 16x16 print of Klimt's Tannenwald for only $15. A 22x28 print of Caspar David Friedrich's Wanderer Above the Sea of Fog started at $25. However, keep in mind that this advertised "starts at” price doesn't include the frame. It's a big jump in price for that upgrade: that Friedrich painting goes from $25 to $104 to frame it in the solid wood Classic Frame, the cheapest option.

Free shipping

Fortunately, Art offers free shipping on all orders, with no minimum spend. (Note that if your purchase is over 33 inches wide or 44” long, it'll be subject to oversize shipping charges.) And if you sign up for the mailing list, you can get $25 off your first order of $150 or more. Depending on the type of art you buy, the longest you can expect to wait (according to their Shipping Policy page) is 5-7 business days. However, some customers have reported longer delays.

Results page has room for improvement

Right above that "starts at [price]” label on your search results page, you'll see a clickable "Multiple Sizes” label. At first this seems like a useful way to tell at a glance whether this piece of artwork will fit in your space, but it turns out that not every product with this label actually comes in multiple sizes (bummer!) On the other hand, we like that you can click on the heart icon at the top right corner of every listing to save it for later. Suggestions based on your browsing history will appear at the bottom of product pages.

Authenticity assured

Art has Limited Edition and high-end works, too. These pieces will most often come with a Certificate of Authenticity, but also disclaimers, too: for example, a Kandinsky print comes with the warning that as a rare collectible, it may show signs of age or evidence of handling. We appreciate this transparency.

Return policy doesn't hold up to scrutiny

Art's return policy sounds good on paper. They say you can send back any wall art you buy from them within 45 days for a full refund. If the art is damaged or wrong, they'll pay for the shipping. If there's nothing wrong with it and you just don't like it, you have to pay to send it back. However, a customer review tells a different story. This customer bought art from Art and didn't like it. When they tried to return it, they couldn't find a way to do it on the website. Even after asking for help and being told they'd get a shipping label to send it back, they never received the label.

Customer support is terrible

We found many reviews just like that one from other disgruntled customers reporting similar customer service issues. Even in cases where there were defects in the purchases (which is apparently not a rare occurrence), customers were unable to get the problem resolved, costing them hundreds of dollars. We understand that sometimes the wrong item gets sent to a customer by accident, but if a company doesn't have a rock-solid customer satisfaction policy in place to correct the mistake, we're going to find it hard to recommend them.

Poor customer service tanks rating

While Art has an "A+” rating from the Better Business Bureau and has been in business for nearly 30 years, unfortunately they don't hold out so well when it comes to customer reviews. Buyers frequently express dissatisfaction with aspects like customer service, delivery dates, and refund issues. While some customers appreciate the quality, packing, and shipping of orders, others have raised concerns about inconsistent product quality. We appreciate Art's Price Match Guarantee and their wide, budget-friendly catalog, but we have to hold back on rating them as well as we'd like when there's a chance your order might be defective and it might not be made right.