One Kings Lane Review

Sunday, February 16th

2025 Wall Art Reviews

One Kings Lane

• High-end home furnishings, decor, and wall art
• Art prices range from $75 to $27,975
• Handled by a team with expertise in home decor

One Kings Lane is an online home furnishings and decor retailer founded in 2009, known for its curated collections and flash sales of high-end home goods and furniture. It has since expanded to offer a wide range of products, including wall art, catering to various interior design styles.

Filters are lacking

When you visit this site, you'll find yourself on a page with all of their art offerings - a total of 3581. From here, you can scroll and see what catches your interest, or you can narrow down your options using filters such as category (paintings, mixed media, photography, vintage reproductions, drawings, maps, flags, and posters), brand, color, condition (new or vintage), and price range. However, you won't find comprehensive style filters here, such as impressionism, abstract, or surrealist.

Original vintage paintings

Prices range from $75 to a jaw-dropping $27,975. The latter product is an antique 1868 painting by Adolf Henrik Mackeprang titled Cattle at the River Crossing. It's offered by the brand Vermilion Designs Interiors, whose collection spans from traditional to contemporary and transitional designs, including a range of antiques from the elegant 18th and 19th centuries to chic mid-century modern vintage pieces.

Return policy doesn't apply to all paintings

Unsurprisingly, the $27,975 painting cannot be returned, and the same goes for many other paintings on their site. To confirm, you can refer to the product description. However, some prints may be returnable within 30 days, although restocking and return shipping fees will be charged.

Check description for return policy

In the product pages, you'll find a description of the product, its dimensions, its medium, and what the frame is made of. You'll also find the individual shipping and return policy applicable to each individual product. Here's also where you'll find customer reviews if there are any for that particular product (there weren't any on many of the paintings we saw).

Customization options are rare

You can't typically customize the frame with One Kings Lane wall art, although we noted a few exceptions to this in the catalog, like Benson-Cobb's Land's End abstract painting for $1,035, where you could choose between a "natural" color frame and a silver color. The same goes for color and material: sometimes you'll be able to customize, but usually not, and there's no way to filter in the catalog for just the ones that are customizable in case you're shopping to fill a blank space on your wall of a particular size.

No professional curators

At One Kings Lane, the product curation is handled by a team with expertise in home decor and industry trends, rather than traditional art curators. This team consists of seasoned industry insiders and passionate home-decor buyers who share the customers' enthusiasm for design and exceptional value. Their focus is more on selecting items that align with contemporary home decor trends and customer preferences, rather than the specialized field of art curation found in museums or galleries. One Kings Lane is therefore best suited to a broader audience, without much appeal for those focused on curating a high-quality collection.

30 days for returns

If you've got an item you're not thrilled with, you can generally send it back within 30 days of delivery. But there's a catch: items marked as "final sale," "clearance," "as is," or "made-to-order" don't qualify for returns. Again, One Kings Lane makes it clear which items are non-returnable on the product's description page.

15% fee on returns

When it comes to the nitty-gritty of returns, there are some fees involved. For standard deliveries, like those through UPS, there's a 15% return fee. This fee gets taken out of your refund, but it won't be more than $100. Remember, they won't refund the original shipping charges. For bigger items that need entryway or white-glove delivery, the return fee jumps to a flat $300 per item.

Only ships within USA

As for shipping, they've got their rates laid out clearly in their FAQ. For orders between $50 and $150, Standard shipping is $14.95. That price increases all the way up to $97.95 for orders between $850 and $1,000. Take note: One Kings Lane doesn't do international shipping. So if you're outside the U.S., you might need to look elsewhere. If you need any help or have questions, their customer care team is just an email or phone call away during their business hours, Monday-Friday between 9am and 7pm EST. They don't do price matching with competitors or price adjustments, so what you see is what you get in terms of pricing.

Poor customer service despite "A+” with the BBB

One Kings Lane might have an A+ rating from the Better Business Bureau, but the real story seems to be in the customer reviews, and let's just say, they're not all glowing. We came across several reviews where customers had less-than-ideal experiences. Issues ranged from being overcharged without a refund to receiving completely different items from what was ordered. In some cases, customers received damaged goods or prints in poor condition, and when they tried to sort things out, they hit roadblocks with customer service.

Chance for incorrect replacements

What really stands out in these reviews is the frustration customers felt with the response (or lack thereof) from One Kings Lane. Whether it was a long wait to speak to someone, receiving incorrect replacements multiple times, or feeling like their concerns were not taken seriously, the common theme was disappointment. Some customers even expressed regret for recommending the site to others, based on their experiences.

Don't shop here first

Considering all this, it's tough for us to recommend One Kings Lane confidently. Even if you're just casually browsing for art and something catches your eye, the customer feedback suggests you might not get what you expect. And if you run into issues, there's a chance the customer service might not be as helpful as you'd hope. So, while they do have a decent selection and the website looks fine, it might be wise to proceed with caution (or not at all) based on these customer experiences.