Insignia Review

Thursday, April 24th

2025 Washer and Dryer Reviews

Insignia

• Prices from $849.98 to $1,149.98
• 8 sets
• 3.7 cu. ft. - 4.5 cu. ft. washer capacities
• 6.7 cu. ft. - 8 cu. ft. dryer capacities
• Energy-efficient models
• Front load and top load
• 1-year warranty
• $29 shipping
• "A+” rating from the BBB

Insignia, owned by Best Buy, offers a variety of major appliances, including dishwashers, refrigerators, washers, and dryers. However, the manufacturing of these products is not handled by Best Buy itself; instead, they are produced by Haier, a Chinese-owned company that holds a significant presence in the US appliance market. As Insignia is essentially Best Buy's proprietary brand, these washer and dryer sets are exclusively available for purchase at Best Buy stores.

Appliance Overview:

• Price range: $849.98 to $1,149.98
• Types: Front load and top load
• Different sets: 8
• Washer capacity: 3.7 cu. ft. - 4.5 cu. ft.
• Dryer capacity: 6.7 cu. ft. - 8 cu. ft.
• Energy efficient: Some models
• Return policy: 14 days for nonmembers
• Warranty: 1 year
• Additional protection plans: Yes
• Financing: Yes
• Shipping: $29

Basic set: 3.7 cu. ft. Washer and 6.7 cu. ft. Dryer Package

The most basic package offered by Insignia is the combination of the 3.6 cu. ft. Washer and 6.7 cu. ft. Dryer. Sold together, this package costs $849.98 which is about 20% cheaper than buying the washer and dryer separately. The washer offers a 3.7 cu. ft. capacity and its top-load design allows for loading from a standing position. With 12 wash cycles, including options like Normal/Eco, Quick Wash, and Delicates, you can choose which wash works best for your clothes. There are also 4 temperature levels for those special items that need cold or extra hot water. The automatic water level control adjusts to each load, or you can customize it manually. As for the dryer, it provides a spacious 6.7 cu. ft. capacity for washing large items. It features 9 sensor cycles and the same number of manual drying cycles. You can select the dryness level, and the dryer stops automatically when the clothes are done. The Wrinkle Care feature reduces wrinkles with intermittent tumbling, and the control panel offers simple mode selection and cycle indicators.

Top-tier set: 4.5 cu. ft. Washer and 8.0 cu. ft. Dryer Package

The top-tier package at Insignia is the 4.5 cu. ft. Washer and 8.0 cu. ft. Dryer combo. This package costs $1,149.98 which is 20% cheaper than buying these items separately. The washer features a 4.5 cu. ft. capacity, making it suitable for large loads. With 12 wash cycles and 5 temperature levels, you can customize your wash no matter what you need cleaned. The My Cycle feature allows you to save preferred settings for quick access, while the see-through window lets you monitor the laundry progress. For the dryer, you'll find it offers an 8.0 cu. ft. capacity, 12 drying cycles, including options like Normal, Bulky, and Steam Refresh, and 5 temperature levels. The moisture sensor adjusts drying time automatically during sensor dry cycles, and the reversible door hinge allows for flexible installation. As a bonus, the steam function helps reduce wrinkles and static, while the front load design offers easy loading and unloading. Both the washer and dryer are Energy Star Certified for lower electricity bills.

$29 shipping fee

At Best Buy, the standard shipping cost is $29. This includes both delivery and installation, but the fee is added to your purchase automatically. Therefore, regardless of the washer/dryer combo you select, you will be subject to a $29 delivery charge. The sole alternative to this fee is to retrieve the appliances from the store yourself. However, this method means you won't receive any help with installation.

14-day returns for most customers

At Best Buy, standard customers (those without a membership) have a 14-day window for most products, whereas those who do purchase a membership like My Best Buy Plus and My Best Buy Total benefit from 60 days for most items. This return policy covers new, clearance, open-box, refurbished, and pre-owned items and applies to purchases made at any Best Buy retail or online location.

Solid reputation for appliances, but not for Best Buy

Insignia doesn't have its own rating on the Better Business Bureau, but its parent company, Haier, holds an "A+” rating from the BBB. On the Best Buy website, Insignia washer and dryer sets receive an average customer rating of 4.3 stars. Customers appreciate Insignia sets for their user-friendliness and energy efficiency (on higher-level models). However, customers who left lower reviews complained that some of the lower-tier sets felt "flimsy”. Some reviews expressed dissatisfaction with Best Buy's customer service and Geek Squad installation. While customers generally liked the actual washer and dryer sets (especially the more expensive ones), there were many reviews (even those with 4-star ratings) that complained about service from Best Buy as a company.

Best Insignias are higher-priced machines

While Insignia's prices are reasonable and the brand receives praise for spacious laundry sets, many reviewers express frustration with the exclusive availability of these appliances at Best Buy. That, plus some complaints on lower-tier washer and dryer sets, means that you may be better off spending a bit more if you want to choose an Insignia washer and dryer combo. Despite their positive feelings towards the dryers themselves, reviewers also frequently complained about Best Buy. Since this is the only place to buy Insignia washers and dryers, this downside lowers Insignia's rating compared to other brands. As a result, Insignia earns an above-average rating in the washer and dryer combo review. However, if you're a Best Buy member or appreciate the company, you may still find Insignia appealing for its pricing and advantages.