Jomashop Review

Wednesday, June 7th

2023 Watch Store Reviews

Jomashop

• More than 52,000 watches in stock
• Over 17,000 five-star reviews
• In business for over 30 years
• "A+" rated and accredited by the BBB
• 30-day warranty on new watches, 14 days on pre-owned
• No restocking fees on items under $4,000
• Free ground shipping on orders over $100

Jomashop has been in business for more than three decades, specializing in watches, handbags and sunglasses but also offering shoes, apparel, fine writing instruments and more. Orders are fulfilled from Jomashop's NYC fulfillment center, delivering to more than 150 countries.

Impressive selection of Citizen Corsos and Rolex Explorers

Jomashop measures up well with our first comparison watches, the Corso line by Citizen. There were eleven in stock during our visit to the site, about evenly split between men's and women's styles. This watch shop did even better with the Rolex Explorer series, with over 30 in the inventory - most of which were pre-owned. That could save you some money, but there were also some brand-new options if buying pre-owned isn't your thing.

Got a cool million for a watch?

One of our favorite things is to see the most- and least-expensive watches a store carries, especially when they have a really large inventory. Jomashop absolutely fits that bill, with over 52 thousand watches in stock. And whoa, what fun seeing what their most expensive watches are: not one, not two, but five watches priced at over $1,000,000 (hey, some were even discounted by 13-18%. What a bargain!). Not quite a million-dollar price tag but still a watch we loved, the Richard Mille Diamond Tourbillon Panda Men's Watch ($950,000) was delightfully novel to discover as we browsed.

Spend under $20 if that's what you've got

When you flip the listings and ask to see all watches from low-to-high, you'll see several watch straps mixed in with plastic-y Timex models for $15 or less. Or how about the Lego BulbBotz light-up Stormtrooper? Fun or fancy, Jomashop has it all, apparently.

Thousands of shopper ratings

You'll be hard-pressed to find other online watch retailers with as many reviews as Jomashop: how about more than 17,000 five-star ratings alone? The Better Business Bureau also gets a lot of shopper feedback and has given this store an "A+" rating and accreditation.

Not always delivering customer satisfaction

However, they say that all that glitters is not gold, and there are some decidedly "not shiny" comments from people who bought watches through Jomashop. If you get the right watch and it works perfectly for as long as you expected it to (or at least throughout its warranty period), good for you. If not? You're likely to have a near-impossible time trying to get a resolution.

Where's the service?

Even within the allotted 30-day return window (on new items; pre-owned watches only have 14 days), customers report that Jomashop reps don't get things handled in any way that could remotely be described as "satisfying" . That's one thing on a cheap Timex, but could you imagine that kind of treatment on a watch valued in the hundreds of thousands of dollars? We'd think that those customers would get concierge-level attention, but maybe not so much. Tack on a restocking fee of 8% on all watches valued at $4,000+, and you'll see why many buyers of high-end watches don't have a lot of love for Jomashop.

"Just average" until buyer feedback improves

We can't overlook the tens of thousands of positive reviews for Jomashop, the 30+ years they've been in business, or their extremely vast inventory of watches. However, their customer satisfaction levels leave a lot of room for improvement - far more than we would have expected to see from a store that sells $950,000 Rolex watches with rainbow diamond accents around the dial. Jomashop will easily jump in our rankings once we see an improvement in their buyer feedback, but until then, this watch store comes in as "just average" .