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Jomashop Review

Sunday, May 19th

2024 Watch Store Reviews

Jomashop Review 2.5 Star Rating


2.5 Star Rating
  • More than 52,000 watches in stock
  • Over 17,000 five-star reviews
  • In business for over 30 years
  • "A+" rated and accredited by the BBB
  • 30-day warranty on new watches, 14 days on pre-owned
  • No restocking fees on items under $4,000
  • Free ground shipping on orders over $100

Jomashop has been in business for more than three decades, specializing in watches, handbags and sunglasses but also offering shoes, apparel, fine writing instruments and more. Orders are fulfilled from Jomashop's NYC fulfillment center, delivering to more than 150 countries.

Impressive selection of Citizen Corsos and Rolex Explorers

Jomashop measures up well with our first comparison watches, the Corso line by Citizen. There were eleven in stock during our visit to the site, about evenly split between men's and women's styles. This watch shop did even better with the Rolex Explorer series, with over 30 in the inventory - most of which were pre-owned. That could save you some money, but there were also some brand-new options if buying pre-owned isn't your thing.

Got a cool million for a watch?

One of our favorite things is to see the most- and least-expensive watches a store carries, especially when they have a really large inventory. Jomashop absolutely fits that bill, with over 52 thousand watches in stock. And whoa, what fun seeing what their most expensive watches are: not one, not two, but five watches priced at over $1,000,000 (hey, some were even discounted by 13-18%. What a bargain!). Not quite a million-dollar price tag but still a watch we loved, the Richard Mille Diamond Tourbillon Panda Men's Watch ($950,000) was delightfully novel to discover as we browsed.

Spend under $20 if that's what you've got

When you flip the listings and ask to see all watches from low-to-high, you'll see several watch straps mixed in with plastic-y Timex models for $15 or less. Or how about the Lego BulbBotz light-up Stormtrooper? Fun or fancy, Jomashop has it all, apparently.

Best Watch Stores

Thousands of shopper ratings

You'll be hard-pressed to find other online watch retailers with as many reviews as Jomashop: how about more than 17,000 five-star ratings alone? The Better Business Bureau also gets a lot of shopper feedback and has given this store an "A+" rating and accreditation.

Not always delivering customer satisfaction

However, they say that all that glitters is not gold, and there are some decidedly "not shiny" comments from people who bought watches through Jomashop. If you get the right watch and it works perfectly for as long as you expected it to (or at least throughout its warranty period), good for you. If not? You're likely to have a near-impossible time trying to get a resolution.

Where's the service?

Even within the allotted 30-day return window (on new items; pre-owned watches only have 14 days), customers report that Jomashop reps don't get things handled in any way that could remotely be described as "satisfying" . That's one thing on a cheap Timex, but could you imagine that kind of treatment on a watch valued in the hundreds of thousands of dollars? We'd think that those customers would get concierge-level attention, but maybe not so much. Tack on a restocking fee of 8% on all watches valued at $4,000+, and you'll see why many buyers of high-end watches don't have a lot of love for Jomashop.

"Just average" until buyer feedback improves

We can't overlook the tens of thousands of positive reviews for Jomashop, the 30+ years they've been in business, or their extremely vast inventory of watches. However, their customer satisfaction levels leave a lot of room for improvement - far more than we would have expected to see from a store that sells $950,000 Rolex watches with rainbow diamond accents around the dial. Jomashop will easily jump in our rankings once we see an improvement in their buyer feedback, but until then, this watch store comes in as "just average" .

Where is the Best Place to Buy a Watch?

That question is almost more easily answered by where you should not shop: the mall or jewelry store! You might be drawn in by a beautiful timepiece prominently displayed in the window, but do you really want the sales pressure or higher prices once you walk through the door? We don't either.

Your best bet is an online watch store. Whether you're looking for the next luxury wristwatch to add to your collection or something classic-yet-affordable, you won't find a better selection at any brick-and-mortar store near you. Why browse a few dozen options from a handful of brands and be limited to the retailer's business hours, when you can see thousands of styles and brands whenever you get the whim to shop?

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Watch Store FAQ

Yes! Despite the fact that we all carry a clock in our pocket (i.e. on our mobile phones), watches remain a very popular accessory.
The most prevalent type of watch on people's wish lists is the smartwatch. People rush to buy the newest "wearable tech" when it hits the stores, and they're particularly sought after by fitness enthusiasts (e.g. Fitbit, Apple Watch). But traditional wristwatches - especially luxury brands - are still on trend for fashion and function.
Brick-and-mortar stores tend to carry just a few brands and styles at a time, and they pass the overhead costs of operating their business on to the customer. On the other hand, shopping online gives you literally the world's best selection at your fingertips, often at prices that easily rival or beat what you'd find at the jeweler.
As long as you purchase your watch from a reputable store, buying your watch online isn't risky at all. You can rest assured that you're getting what you're paying for, and you can always file a dispute with your credit card issuer if a problem arises that isn't being handled appropriately by the merchant.
Most online retailers of watches give you a 30-day return window. However, to be eligible for a refund, the watch usually has to be in unworn condition.
That depends on the store. Some offer free shipping on all orders, while others require a minimum spend (e.g. $50).
You can be sure that if you're buying a $20,000 watch, it's in the retailer's best interest to insure the delivery! You'll probably have to sign for the package as well, which minimizes the likelihood that your watch will be intercepted by "porch pirates" !
Definitely. Watches are still used to commemorate special occasions, like reaching a career milestone or an anniversary. And, with some watches, you can have the back engraved with a special message.
Compare the Best Reviews

Continued from above...

But wait. What if the watch doesn't fit? Or I don't like it when it arrives? Usually not a problem. Watch stores have already anticipated your concerns, and you'll usually have a generous return window if you need a refund or want to make an exchange. A few retailers even allow you to wear the watch for several weeks before you make your decision - as long as it's still in good condition, without a lot of wear and tear, of course.

Which watch store should get your attention? There are lots of options, and many of them would be a perfectly good choice for your new time-keeper. Here are a few ways you can narrow down the options:

  • Selection. How many watches does the store carry? Are there many brands to choose from, in the styles you have in mind?
  • Easy-to-Shop Features. Does the watch store make it easy (and maybe even fun?) to find your next wristwatch? Can you use filters to see watches that meet your mental wish list?
  • Price. Are the watch prices comparable with other stores? Are there any discounts or free shipping promos that can sweeten the deal?
  • Return Policy. How long do you have to send your watch back if you want a refund? Can you wear the watch for any length of time beforehand? Will you have to pay a restocking fee or the return shipping costs?
  • Reputation. What do other customers say about the store? Were the watches exactly as shown on the website? Were there any issues with the customer service team if there was a problem? How are warranty claims handled?

To help you find the right timepiece for that someone special (or yourself!), TopConsumerReviews.com has evaluated and ranked today's most popular online watch stores. From everyday wear to black-tie occasions, the perfect watch is out there. Ready to start shopping?

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