Zales Review

Sunday, June 26th

2022 Watch Store Reviews

Zales

• $50 off orders of $300 or more
• "A+" Better Business Bureau rating
• Free shipping on all orders
• Over 1,100 choices
• 30-day return policy

The first Zales store opened in Wichita Falls, Texas in 1924. Founders Morris Zale and Ben Lipshy offered beautiful merchandise for just "a penny down and a dollar a week" for high-priced items. This marketing technique was so successful that Zales opened 12 more stores across Texas and Oklahoma in under 20 years. Now, nearly 100 years later, they've expanded to over 700 retail stores and a booming online site that features all of their jewelry you would want to deck yourself out from head to toe.

Over 1,100 watches

If you have your dream watch in mind, it will be helpful to narrow down the more than 1,100 options at Zales' online store. You can sort by ladies', men's, or unisex watches, price, new arrivals, brand, watch style, band material, band color, dial color, stone style, metal shape, and much more. You can get really specific with what you're looking for, so you're likely to find a few styles that strike your fancy at the very least.

Something for everyone

Zales sells fine jewelry, so you can expect to find watch brands like Bulova, Invicta, Coach, Rolex, Fossil, and Movado. Their big selection means you'll find everything from upscale, classy, expensive dress watches to simple, rugged, and affordable pieces for everyday wear. There really is something for everyone here.

Filter by price to help your budget

If you provide your email address to be on Zales' subscription list, you'll unlock a discount code for $50 off of orders of $300 or more (though quite a few exclusions apply). This is worth trying if you're going to buy a watch that's more on the expensive side from Zales. The most expensive watch you'll find is $3,495 and you can find practical options for under $100. If you're trying to stick to a strict budget, we recommend filtering by price so you aren't tempted by pricier items. Fortunately, shipping is always free.

Payment options

If you want to buy a nice watch from Zales right away but you're feeling strapped for cash, they have some payment options to help. By applying for the store financing Diamond Credit Card, you can purchase your jewelry same-day without having to put down any money. You can pay off your jewelry within 6, 12, 18, or 36 months depending on the price and have access to special perks like 10% off repairs and services, a special birthday offer, and exclusive offers during the year. Your other option is to use Affirm, a company that allows you to put down a minimum payment upfront and complete your payment term up to 12 months later.

30 days for returns

Hopefully you'll be ecstatic with your watch once it arrives from Zales. But in the event that you're disappointed with it for any reason, you have 30 days from the purchase date to send it back for a full refund. If you're wanting to exchange it for something different, you have a little longer (60 days) to do so. As long as the watch is in new condition with all original accessories and certificates, you'll get a refund via your original payment method.

Warranty based on manufacturer

The warranty that comes with a watch is determined by the manufacturer. Each watch product description includes information about when the watch should arrive, reviews from customers, a detailed description of the watch, and what type of warranty it comes with. Be sure to check this before making a purchase so you know what to expect if the watch starts to tarnish, a part breaks, or a gemstone is lost.

Mixed customer reports

Zales has a solid "A+" rating from the Better Business Bureau (BBB), but unfortunately their customer reviews are more mixed. We found that while most people are very happy with their purchases from Zales, others were disappointed by slow and inconsistent delivery times, or the quality of some jewelry. However, Zales does seem responsive in reacting to customer issues. We'd like to give Zales a higher rating among retailers of watches, but because of their poor feedback from many buyers they've earned an average rating from us.

Solid choice

Zales has a lot going for it when it comes to buying your next watch. They have a large inventory to choose from, free shipping, a generous return policy, and payment options for cash-strapped buyers. Combined with the longevity of nearly 100 years in business, you should feel confident when buying your watch at Zales.