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Saturday, January 16th
Based in central Florida, Pelican Water Systems has been serving customers since 2007 and currently has an A+ rating with the Better Business Bureau. With the exception of the casing for their sediment filters, every product they offer-from whole-house water softeners to drinking water filters-is manufactured in the USA.
Pelican's flagship product is the NaturSoft system that removes pharmaceuticals, chlorine and chloramines from water and is often purchased in conjunction with their UV system that kills any pathogens in the water as well. Unlike traditional salt-based systems, Pelican's products do not require customers to regularly purchase additives for the system; instead, users change the sediment filter every 6-9 months and the carbon media every 5 years, and the salt free softener media never gets replaced.
Pelican emphasizes the eco-friendliness of their systems compared with softener systems that use salt, especially with no salt brine discharged into local water systems and no wasted water during the softening process. They also tout the DIY possibilities for installation, though professional installation is also possible.
For customers who may find it irksome to have to remember to buy filters, Pelican offers their Water Shield Autoship Club that allows customers to get replacement filters shipped according to a pre-authorized schedule. Customers in the club also receive 10% off their initial system purchase, 15% off all filters, and locked-in pricing on those filters for five years from the date of purchase.
Pelican's site makes it easy for customers to determine what system works best for their needs, along with the savings they'll experience over time. Their customer service department is very responsive via live chat, online form, or toll-free number, six days a week.
Shipping is free, and no sales tax is charged. Additionally, Pelican's return policy is satisfactory, particularly on the larger-ticket systems: their Pelican Carbon Series, Combo Series, Iron Series, Fluoride Series and NaturSoft Series all come with a 90-day satisfaction guarantee. Customers can receive a 100% refund, minus return shipping costs. For other products, returns are only accepted on unopened merchandise within 30 days, and may be subject to a restocking fee.
Overall, customer reviews are very positive. Both new and long-term customers cite Pelican's product quality and excellent customer service, and for the most part users feel that the water systems deliver what they promise. However, several customers point out that the systems are not actually "softeners" but function more like water conditioners, and a few express dissatisfaction with the Pelican systems' ability to manage their particular combination of water issues.
With their 90-day satisfaction guarantee, eco-friendly products made in America, and responsive customer service department, Pelican earns high marks in the water filtration industry and we particularly recommend them for customers who prefer not to use a salt-based system for their water filter needs.
If you enjoy clean, healthy water, but are tired of dragging home expensive and heavy bottled water, a home water filter system is a great solution. Not only will you enjoy the economical savings and convenience of making your own purified water, you will no longer be adding to landfill issues with your share of used plastic bottles.
Many people are switching from bottled water to home water filters that either purify a portion of your home or the entire house. There are a number of excellent water filters that range in price and function.
Whether you choose to filter water from the kitchen sink, a countertop, or install a whole-home system, there are a number of factors you should consider before you make your purchase. Some of these include:
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