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Wednesday, February 28th
Vivino is an online wine store retailer that one could compare to your city's local Walmart. It's big, there's lots to choose from, it's not much to look at, and you're never quite sure how much you can trust the quality of the product.
Largest inventory of wine products
Vivino provides the largest inventory of all our ranked online wine retailers. However they offer no specialized services like clubs, themed sets, corporate gifting, or tasting sets. Their website is plain and simple, but not complicated to use.
Poor reviews lead to quality questions
Contradictory to their name brand recognition (due to plenty of published articles lauding the company), Vivino has a poor BBB rating, a disappointing D-. The Better Business Bureau findings cast serious doubt in regards to the validity of Vivino's product and customer service quality.
Useful sorting tools
In utilizing the actual website, there are some useful sorting tools. Customers can filter by average ratings of bottles, to "on sale" wines (categorized into, <$20, $20-30, $30-40, $40<), to recommended food pairings (specified meats, fish, cheeses, and pasta). An international variety of wines is also available within Vivino's inventory, and website visitors can filter by region, as well. The website, while perhaps too simplistic, is user friendly, and is affiliated with an app that customers can download to their smartphones.
International shipping available
Maybe most notably, Vivino provides international shipping options to customers - a feature not many online wine retailers can boast due to ever-changing state laws around the sale and provision of alcohol. Vivino's returns/refunds policy is conservative, though existent, and customers have a 14-day window to return damaged or wrong bottles, and cooked or uncorked wines.
Overall, we found it quite curious to compare the links on Vivino's website which reference several positive press articles, with other more critical customer feedback and the BBB's D- rating. Our findings indicated a particular theme and pattern with shipping mishaps and policies.
Better choices available
Ultimately, while Vivino was not the worst company we reviewed, their lackluster services & products, combined with a red-flag of a BBB rating, leaves something to be desired. Clearly we feel there are better wine retailers you can choose from.
For thousands of years humans have delighted in the tastes and intoxications of wine. Whether playing a role in your Sunday night routine while you watch the latest streaming hit show, in religious ceremonies and sacraments, the demand for wine has only increased over the centuries. In fact, the consumption and demand for wine has risen higher than ever, and the competition among suppliers to meet these growing needs is stiff.
Yet, despite such a vast history and well-documented love of our fermented grapes, many people still find themselves at a loss when searching for a bottle of wine they might enjoy. There are reds, whites, rose, sparkling, fine wines, vintage wines, and all sorts of wine producing regions, for folks to explore - but many may be unsure of where to start, or what exactly to look for.
Those new to the world of wine can have needs that differ greatly from those well informed and experienced with wines. So, what exactly is it that consumers should look for when shopping for wines, and which companies are most likely to leave customers feeling satisfied?
At Top Consumer Reviews we've reviewed and ranked online wine retailors, with a special focus on seeking companies that are sure to please both novices and sommeliers, alike. Some factors to consider when wine shopping, especially for those newer, could be items such as:
TopConsumerReviews.com has reviewed and ranked the best online wine stores available today. We hope these reviews help you find the perfect glass to enjoy, whether you're having it after a long day's work or at your next big event!
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