Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

ADT Review

Tuesday, August 16th

2022 Wireless Security System Reviews

ADT Review 3 Star Rating

ADT

3 Star Rating
  • "A+" rated and accredited by the BBB
  • Multi-year contract required
  • Professional installation required
  • 6-month money-back guarantee
  • Most experienced wireless security system company in the industry

If you've started thinking about buying a wireless security system, chances are good that ADT is one of the first names that came to mind. In business for almost 150 years and with more than six million residential clients in the US, this provider has been a regular award-winner recognized by Newsweek, PCMag, Forbes and others.

Best-in-class monitoring

Many homeowners turn to ADT because of their monitoring. As with any provider, you get round-the-clock coverage - but with nine different customer service/monitoring centers, ADT offers redundancy that is hard to find elsewhere. That coverage matters when there are widespread power outages or storms that could make it difficult to get help from a smaller wireless security company.

Choose from three base packages

There are three ready-made equipment packages at ADT to start with:

  • Secure Home: just the basics, this package includes intrusion detection, fire/CO/flood monitoring, voice control and a touchscreen control panel.
  • Smart Home: the middle-tier package adds a remote access mobile app and smart home automation features to your wireless security system.
  • Video & Smart Home: this package is the one you want if you need video security and stored video clips.

Get a quote from an ADT representative

Like most of the big-brand names in wireless security, ADT makes you reach out for a quote before disclosing any info about their pricing. When you request your quote using the form on the ADT website, you'll be contacted by a rep who will do an assessment of your security needs: the size of your home, number of entry points, and so on. The result will be a customized package that will keep you and your loved ones safe and sound, plus with any bells and whistles you'd like for smart home features. It's important to note that ADT works with authorized partners throughout the country, and "your results may vary" : your local retailer could have amazing installers and fantastic service... or not.

Best Wireless Security Systems

It's going to cost you

Don't expect to get an ADT wireless security system on the cheap. The equipment is spendier than most - not to mention the fact that the pricing is usually based on a 60-month repayment plan. You can pay it down more quickly, but the monitoring typically requires a minimum three-year commitment as well. It may be different where you live, but ADT's monitoring in most places starts at $45.99, with higher monthly fees if you have equipment that gives you remote video viewing and recording. You won't escape installation fees either: unless your local ADT partner is offering a promo, you could be looking at a cost of $599 just to set up your wireless security system. Ouch!

Money-back guarantee - with strings attached

Maybe you'll be excited to see that ADT offers a six-month money-back guarantee, but even that comes with some requirements. In order to be eligible for a refund, there has to be a system-related issue that ADT can't fix within the first six months of your service. In other words, you can't just decide that you don't like the way your wireless security system works. Also, your refund will only be processed once all of the equipment is fully uninstalled and returned to ADT. In our opinion, that's not much of a "guarantee" at all.

Lackluster client feedback

We know that really big companies get a significant number of complaints: what would you expect with six million clients and climbing? Their "A+" rating and accreditation from the Better Business Bureau ought to mean that, despite having thousands (and thousands) of complaints, the company is doing a reasonable job of attending to customer problems. Sadly, that doesn't seem to be the case: out of 2000 reviews we found outside of the BBB, 85% gave ADT the lowest possible rating of just one star. Customers describe serious problems with getting equipment problems resolved. The only mitigating factor is that your experience will heavily depend on ADT's partner near you: we found some that have an excellent reputation, which could make this wireless security provider an option. It's wise to see who the ADT retailer is in your area, and do some research into their track record specifically.

Adequate, not excellent

Will you get a good value for your money with ADT? Maybe, maybe not. We like companies that have been around for a long time, and we appreciate ADT's widespread monitoring coverage too. Is it worth the expensive installation costs, long contracts, and higher-than-most monthly fees for the monitoring? If you've got money to burn and you feel safer with a well-known wireless security company, the answer could be "yes" . Otherwise, you'll get more for your money with a higher-ranked provider of wireless security systems.

Which Company Offers the Best Wireless Security Systems?

You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.

There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!

The Best Wireless Security Systems Compare Wireless Security Systems Compare Wireless Security System Reviews What are the best Wireless Security Systems Best Wireless Security System Reviews

Wireless Security System FAQ

Increasingly, the answer is yes. Unless you want to be one of the two million victims of break-ins every year in the United States alone, you need to protect your home and your loved ones.
Most homeowners choose a home security system for the round-the-clock monitoring, ensuring that at any time of day or night they have someone watching over their property. You could stick with a basic system that just includes sensors on all of the exterior doors, or you could choose a robust package with all of the bells and whistles.
That depends on what will give you the most peace of mind. Many customers today like to have video cameras at the door/doorbell at a minimum, as well as smoke and carbon monoxide detectors inside the home. You might want to consider systems that you can control and monitor from your smartphone, that include flooding sensors or night vision cameras, or that have wearable panic buttons.
It might. If you choose a provider that includes all of your equipment "for free" , chances are good that you'll have a contract for anywhere from 1-3 years. If you prefer not to have a contract, you'll typically pay for your equipment outright and then just have month-to-month monitoring fees.
There are two costs associated with security systems: equipment and monitoring. You might be able to get your equipment at no cost, but you'll pay more for the monthly monitoring service -$45-$85/month, on average -and probably have to sign a contract of 1-5 years. On the other hand, if you buy your sensors, cameras, and any other system equipment outright, you could pay under $20/month for the monitoring. Either way you go, expect to spend more for your monitoring as you add features to your system like motion sensors and outdoor HD cameras.
You might think that if a system is wireless, it won't need to be installed by a professional - and, in many cases, that's true. Customers love the ease of security systems that they can set up on their own, take with them when they move, and rearrange as needed. However, there are still a few providers whose systems will require a visit from a technician to set it up properly.
Yes, most providers offer some kind of satisfaction guarantee, usually a 30-day timeframe to put your system to the test and see if it meets your needs. But, if you decide you're unhappy, what happens next varies by company: you may get a refund for what you've paid thus far, or you might be allowed to break your contract but not get any money back. Make sure you read all of the fine print before you commit to a wireless home security provider.
Unlike the security systems of decades ago that required hardwiring and landlines, most wireless systems are easily transferred from one address to another. The most important part is making sure that your provider has your most current address, in the event that emergency services need to be dispatched to your location.
Compare the Best Reviews

Continued from above...

What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.

Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.

The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:

  • Features. What do you absolutely need in a security system? Look at having the correct amount of door and window sensors that cover all vulnerable entries on the first floor, and an intuitive screen that everyone can understand and use. What are the nice-to-have options that you really want? Some options could be lots of home automation capabilities, indoor video monitoring and storage, etc. Put these two lists together when comparing providers for your requirements.
  • Cost. Wireless security systems include numerous costs. First is the payment in advance or a recurring/contractual cost. Next are fees for monthly monitoring, and sometimes the installation. Various companies will tell you a firm price upfront, but others require you to ask for an estimate. The terms and conditions document is very important, so be sure that you fully understand the agreement before you buy. For example, some home security contracts have a minimum of one year or more.
  • Service Area. The majority of wireless security companies have a presence in each of the 50 states. However, not all have universal coverage, so make sure that your address or zip code is covered by their services. Depending on where you live, there may or may not be a dealer or authorized reseller to install and service your equipment.
  • Reputation. Find out what current customers like and dislike about their security solutions. Did they get their money's worth? Is there prompt, reliable, and professional technical support when things go wrong? Keep in mind that larger companies will have more complaints than smaller companies, but that is not necessarily an indicator of a bad service if you can see that they are responding to complaints quickly and courteously.

TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.

See the Best Wireless Security System
The Best Reviews of Wireless Security Systems