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Tuesday, August 16th
If you've started thinking about buying a wireless security system, chances are good that ADT is one of the first names that came to mind. In business for almost 150 years and with more than six million residential clients in the US, this provider has been a regular award-winner recognized by Newsweek, PCMag, Forbes and others.
Many homeowners turn to ADT because of their monitoring. As with any provider, you get round-the-clock coverage - but with nine different customer service/monitoring centers, ADT offers redundancy that is hard to find elsewhere. That coverage matters when there are widespread power outages or storms that could make it difficult to get help from a smaller wireless security company.
Choose from three base packages
There are three ready-made equipment packages at ADT to start with:
Get a quote from an ADT representative
Like most of the big-brand names in wireless security, ADT makes you reach out for a quote before disclosing any info about their pricing. When you request your quote using the form on the ADT website, you'll be contacted by a rep who will do an assessment of your security needs: the size of your home, number of entry points, and so on. The result will be a customized package that will keep you and your loved ones safe and sound, plus with any bells and whistles you'd like for smart home features. It's important to note that ADT works with authorized partners throughout the country, and "your results may vary" : your local retailer could have amazing installers and fantastic service... or not.
It's going to cost you
Don't expect to get an ADT wireless security system on the cheap. The equipment is spendier than most - not to mention the fact that the pricing is usually based on a 60-month repayment plan. You can pay it down more quickly, but the monitoring typically requires a minimum three-year commitment as well. It may be different where you live, but ADT's monitoring in most places starts at $45.99, with higher monthly fees if you have equipment that gives you remote video viewing and recording. You won't escape installation fees either: unless your local ADT partner is offering a promo, you could be looking at a cost of $599 just to set up your wireless security system. Ouch!
Money-back guarantee - with strings attached
Maybe you'll be excited to see that ADT offers a six-month money-back guarantee, but even that comes with some requirements. In order to be eligible for a refund, there has to be a system-related issue that ADT can't fix within the first six months of your service. In other words, you can't just decide that you don't like the way your wireless security system works. Also, your refund will only be processed once all of the equipment is fully uninstalled and returned to ADT. In our opinion, that's not much of a "guarantee" at all.
Lackluster client feedback
We know that really big companies get a significant number of complaints: what would you expect with six million clients and climbing? Their "A+" rating and accreditation from the Better Business Bureau ought to mean that, despite having thousands (and thousands) of complaints, the company is doing a reasonable job of attending to customer problems. Sadly, that doesn't seem to be the case: out of 2000 reviews we found outside of the BBB, 85% gave ADT the lowest possible rating of just one star. Customers describe serious problems with getting equipment problems resolved. The only mitigating factor is that your experience will heavily depend on ADT's partner near you: we found some that have an excellent reputation, which could make this wireless security provider an option. It's wise to see who the ADT retailer is in your area, and do some research into their track record specifically.
Adequate, not excellent
Will you get a good value for your money with ADT? Maybe, maybe not. We like companies that have been around for a long time, and we appreciate ADT's widespread monitoring coverage too. Is it worth the expensive installation costs, long contracts, and higher-than-most monthly fees for the monitoring? If you've got money to burn and you feel safer with a well-known wireless security company, the answer could be "yes" . Otherwise, you'll get more for your money with a higher-ranked provider of wireless security systems.
You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.
There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!
What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.
Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.
The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:
TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.
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