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Brinks Review

Friday, August 12th

2022 Wireless Security System Reviews

Brinks Review 3.5 Star Rating


3.5 Star Rating
  • "A" rated and accredited by the BBB
  • 2-year equipment warranty
  • Minimum 3-year contract
  • Wireless security system can serve as a hub for almost 120 smart devices like Amazon Alexa and Google Home
  • Self-install or professional install

Brinks Home is a big name in wireless security systems. Named by Newsweek as a Best-in-State Winner for Customer Service, this company services more than a million clients in North America.

Choose from three equipment packages

If you're not entirely sure what you need in a wireless security system, begin by looking at the three ready-made packages Brinks Home offers:

  • Smart Security Essential: this introductory kit includes the IQ 2.0 control panel, two wireless door sensors, and a pet-immune wireless motion detector. That control panel can be used as a smart home hub to control most home automation devices (Z-Wave, Amazon Alexa, Google Home).
  • Smart Security Complete: in addition to what you get in the Essential package, this tier adds a Skybell Slim Video Doorbell.
  • Smart Security Ultimate: Brinks' most advanced package adds an extra door sensor and an outdoor camera.

Can integrate over 100 "smart home" pieces of equipment

Don't see exactly what you had in mind with one of those kits? No problem: your Brinks Home wireless security system can be as bespoke as you like, with the ability to add more than 100 smart home devices. These can include a flood sensor, smart door lock, smoke/carbon monoxide detectors, and much more. Spend some time browsing the Brinks Home site to see which components make your "must have" list and which would be "nice but not necessary" . That will help you have an idea before you work with a sales rep.

Expect a $pendy plan

Yes, that's correct: you won't know what your wireless security system is going to cost until you get a quote from a Brinks Home representative. We did a little poking around, and our research revealed that most customers are spending at least $199 for the Essential equipment package, plus monthly monitoring costs starting at $39.99. That could vary (up or down), based on where you live and the authorized Brinks Home dealer in your area, as well as any promos that could be in place when you're shopping for your security system.

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3-year contracts at a minimum

Brinks Home doesn't come right out and tell you, but it's safe to assume you'll have a contract of at least three years with any of their packages and plans. At the time of our last review, they had a no-contract option known as Nest Secure; the site still refers to that in a few places, but we didn't see it included anywhere as a choice now.

Mixed reviews from customers

You'll see a range of sentiment from Brinks Home customers. We're glad that they have a good "A" rating and accreditation from the Better Business Bureau, and around 3000 five-star ratings from satisfied clients. However, it's hard to overlook the fact that 25% of the Brinks Home ratings we found were a dismal one star; combine that with more than 1600 complaints registered with the BBB in the year leading up to this evaluation and you'll see that it's not all rosy here. It's a positive that those BBB complaints get responses from Brinks Home representatives, but less so when customers say they got zero help until they filed there. Then again, any company with 1,000,000+ clients is going to have some less-than-perfect moments - and in the wireless security industry, some of those come from shipping delays, individual installers, and other factors largely outside of Brinks Home's control.

Top pick among the big names

When you look at the better-known names in wireless security, Brinks Home comes out on top. They've got plenty of customers, a great range of options (especially with home automation features), and their costs don't seem to be high by comparison. We'd appreciate seeing greater transparency with their equipment and monitoring costs, instead of forcing prospective clients into a conversation with a representative first. Brinks Home could also go a little further by offering a well-defined satisfaction or return policy. But, in most respects, Brinks Home wireless security systems can be counted on to deliver solid protection if you don't find what you're looking for with our higher-ranked providers.

Which Company Offers the Best Wireless Security Systems?

You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.

There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!

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Wireless Security System FAQ

Increasingly, the answer is yes. Unless you want to be one of the two million victims of break-ins every year in the United States alone, you need to protect your home and your loved ones.
Most homeowners choose a home security system for the round-the-clock monitoring, ensuring that at any time of day or night they have someone watching over their property. You could stick with a basic system that just includes sensors on all of the exterior doors, or you could choose a robust package with all of the bells and whistles.
That depends on what will give you the most peace of mind. Many customers today like to have video cameras at the door/doorbell at a minimum, as well as smoke and carbon monoxide detectors inside the home. You might want to consider systems that you can control and monitor from your smartphone, that include flooding sensors or night vision cameras, or that have wearable panic buttons.
It might. If you choose a provider that includes all of your equipment "for free" , chances are good that you'll have a contract for anywhere from 1-3 years. If you prefer not to have a contract, you'll typically pay for your equipment outright and then just have month-to-month monitoring fees.
There are two costs associated with security systems: equipment and monitoring. You might be able to get your equipment at no cost, but you'll pay more for the monthly monitoring service -$45-$85/month, on average -and probably have to sign a contract of 1-5 years. On the other hand, if you buy your sensors, cameras, and any other system equipment outright, you could pay under $20/month for the monitoring. Either way you go, expect to spend more for your monitoring as you add features to your system like motion sensors and outdoor HD cameras.
You might think that if a system is wireless, it won't need to be installed by a professional - and, in many cases, that's true. Customers love the ease of security systems that they can set up on their own, take with them when they move, and rearrange as needed. However, there are still a few providers whose systems will require a visit from a technician to set it up properly.
Yes, most providers offer some kind of satisfaction guarantee, usually a 30-day timeframe to put your system to the test and see if it meets your needs. But, if you decide you're unhappy, what happens next varies by company: you may get a refund for what you've paid thus far, or you might be allowed to break your contract but not get any money back. Make sure you read all of the fine print before you commit to a wireless home security provider.
Unlike the security systems of decades ago that required hardwiring and landlines, most wireless systems are easily transferred from one address to another. The most important part is making sure that your provider has your most current address, in the event that emergency services need to be dispatched to your location.
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Continued from above...

What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.

Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.

The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:

  • Features. What do you absolutely need in a security system? Look at having the correct amount of door and window sensors that cover all vulnerable entries on the first floor, and an intuitive screen that everyone can understand and use. What are the nice-to-have options that you really want? Some options could be lots of home automation capabilities, indoor video monitoring and storage, etc. Put these two lists together when comparing providers for your requirements.
  • Cost. Wireless security systems include numerous costs. First is the payment in advance or a recurring/contractual cost. Next are fees for monthly monitoring, and sometimes the installation. Various companies will tell you a firm price upfront, but others require you to ask for an estimate. The terms and conditions document is very important, so be sure that you fully understand the agreement before you buy. For example, some home security contracts have a minimum of one year or more.
  • Service Area. The majority of wireless security companies have a presence in each of the 50 states. However, not all have universal coverage, so make sure that your address or zip code is covered by their services. Depending on where you live, there may or may not be a dealer or authorized reseller to install and service your equipment.
  • Reputation. Find out what current customers like and dislike about their security solutions. Did they get their money's worth? Is there prompt, reliable, and professional technical support when things go wrong? Keep in mind that larger companies will have more complaints than smaller companies, but that is not necessarily an indicator of a bad service if you can see that they are responding to complaints quickly and courteously.

TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.

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