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Friday, August 12th
CPI Security operates out of Charlotte, North Carolina, and services customers in several metro areas of NC, SC, TN and GA. The company was founded in 1991 and maintains an "A+" and accreditation from the Better Business Bureau.
Choose from two packages or make it custom
To set up your wireless security system with CPI Security, you've got three options:
Professional install required - at no cost
Your wireless security system here will have to be installed professionally - but the good news is that you won't pay anything to have it set up. One plus of these systems is that they also come with a "No False Alarm Guarantee" : should your equipment malfunction because of an error on CPI's part, you'll be reimbursed for any alarm fines you pay. (Just remember that user error, "acts of God" , or negligence aren't covered by this guarantee.)
Not many service areas
We had hoped to see a service area expansion for CPI Security in the time elapsed since our last evaluation. No such luck: these wireless security systems are still only available to residents of the NC/SC/GA/TN metro areas of Knoxville, Atlanta, Myrtle Beach, Greenville, Charleston, Columbia, Wilmington, Fayetteville, Greenville, Asheville, Greensboro, Raleigh and Charlotte.
More info upfront, please?
We also weren't exactly thrilled to see that CPI Security is still extremely tight-lipped about their costs. If you want to know what you'll pay for equipment or monitoring, you'll have to submit a contact form through their website. You can't even use their "live chat" to ask questions about pricing: that just brings you to a "call us" option or the contact form again. That stops CPI from comparing favorably with other wireless security providers who transparently disclose what customers pay without jumping through any hoops online.
Expensive plus long contracts
There's a reason why CPI Security doesn't come right out and tell you what their security systems cost: they're much more expensive than most. We had to go deep into their Terms and Conditions to find out that customers have a minimum equipment purchase of $499. It was only in customer comments on third-party websites that we also discovered monthly monitoring costs from $29.99 to $49.99+, and that all security systems have a contract from 39-60 months.
Not all customers have a good experience
Reputation-wise, CPI is not our favorite. Yes, they are in good standing with the BBB, but customer reviews say otherwise. Hundreds of ratings give CPI Security three stars or less, mostly because of poor customer service. Do you want to wait on hold for an hour to get help with a system that's malfunctioning? One customer went so far as to stay in a hotel because his alarm wouldn't shut off - and he wasn't able to reach a CPI Security rep to take care of it. Is your wireless security system actually keeping you safe if you can't get help from its provider?
Not impressed with these wireless security systems
In short, there's not much reason to use CPI Security to protect your home. The company has a very restricted geographic service area, isn't transparent with terms and fees, and doesn't seem to be doing a satisfactory job of providing customer support. With several other options for reliable wireless security systems, there's just not much to recommend CPI Security.
You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.
There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!
What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.
Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.
The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:
TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.
Select any 2 Wireless Security Systems to compare them head to head
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