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Frontpoint Review

Friday, August 12th

2022 Wireless Security System Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Frontpoint Review 5 Star Rating


5 Star Rating
  • "A+" rated and accredited by the BBB
  • Basic security system for just $99 plus monitoring
  • Buy equipment upfront or get monthly financing
  • DIY installation
  • 30-day risk-free trial
  • 3-year system warranty
  • No contract required
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Over the last 10+ years, Frontpoint has made a name for itself within the wireless security system marketplace. They were the first brand to offer do-it-yourself installation in combination with professional monitoring services. Despite fierce competition, Frontpoint holds on to its top spot in our rankings, largely because their systems can expand to accommodate the vast majority of home automation equipment on the market today - even if you buy it from a third-party seller and not directly from Frontpoint.

Pick the gear you want

Getting started with Frontpoint is easy. If you know you want your wireless security system customized from the get-go, just browse all of the available equipment and add what you need to your cart. Otherwise, you've got three pre-made packages to choose from:

  • The Safehouse: priced at just $99 for the equipment, this package includes one Frontpoint hub and keypad, two door/window sensors, one motion sensor, and one doorbell camera.
  • The Bunker: pay monthly through financing (starting at $15.34/month) or pay $475.44 in full to get the Frontpoint hub and keypad, three door/window sensors, one motion sensor, one indoor camera, one smoke/heat sensor, and one doorbell camera.
  • The Fortress: Frontpoint's most comprehensive package costs just under $600 when paying in full (or starting at about $20/month with financing). It has all of the components of The Bunker but doubles the door/window sensors to six and gives you an extra motion sensor.

Plenty of add-ons to choose from

Frontpoint has so much to offer, you'll have a hard time finding a type of wireless security equipment they don't sell. Choose from dropdown categories that include Home Automation, Accessories, Cameras, Intrusion, Best Sellers, or Hazard Sensors to find what you need. During our most recent evaluation of Frontpoint, there was a 25% discount on most equipment, but we suspect that those prices are always in effect and not a "limited-time offer" by any means. The inventory of equipment isn't jaw-dropping, but the big perk is that Frontpoint's systems work with just about any Z-Wave equipment you might like to add - and it's no problem to bring along any gear you already have or that you purchased elsewhere.

One simple fee for monitoring

What will you pay for 24/7 monitoring? Frontpoint charges $49.99/month for any wireless security system with up to four cameras (which includes the doorbell); very few clients have more cameras than that, and there's no limit on the rest of the equipment you include with your system. Through the live chat offered on the Frontpoint site, we learned that customers can get a $5/month savings if they set up their payment account as an automatic debit from a checking or savings account.

Best Wireless Security Systems

No contracts

You might be a little confused when you get to the checkout page and see a three-year monitoring plan. Wait - thought there were no contracts here? Our Frontpoint rep explained that it refers to the length of time that they guarantee your monthly fees won't increase. Not only can you cancel your wireless security plan at any time, but you also get 30 days to try it out and get a full refund if the system or service disappoints you for any reason.

Free ID theft protection

One complimentary service you'll get with Frontpoint's wireless security systems is ID Protect. This identity protection plan is backed by Allstate and could be a great way to replace a paid service you're already using (such as LifeLock), saving you some money and giving you extra peace of mind.

More than 10,000 4- and 5-star ratings from happy clients

Wireless security systems aren't all equal, and it's fantastic to see companies like Frontpoint who maintain such an excellent reputation. Not only have they kept an "A+" rating and accreditation from the Better Business Bureau, but they've also garnered plenty of praise from customers - 90% of whom say their service is "good" or "great" . We're always pleased to see glowing reviews from people who have used a service for years (or even a decade), and Frontpoint's got that as well. The one slightly problematic area is in getting a hold of someone in support to resolve billing or equipment issues; some recent complaints mention that. Fortunately, however, these problems don't seem to affect the round-the-clock monitoring or overall protection offered by Frontpoint's wireless security systems.

Top pick for wireless security systems

Sometimes a company's reputation can change from one year to the next, but not Frontpoint. They've got affordable equipment, no-hidden-fees pricing, and a great track record for service - and, best of all, with no required, lengthy contracts. If you'd like a solid wireless security system that expands to include all of the home automation gadgets you've always dreamed of having, this should be the first place you look. Frontpoint earns our highest ranking once again.

Which Company Offers the Best Wireless Security Systems?

You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.

There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!

The Best Wireless Security Systems Compare Wireless Security Systems Compare Wireless Security System Reviews What are the best Wireless Security Systems Best Wireless Security System Reviews

Wireless Security System FAQ

Increasingly, the answer is yes. Unless you want to be one of the two million victims of break-ins every year in the United States alone, you need to protect your home and your loved ones.
Most homeowners choose a home security system for the round-the-clock monitoring, ensuring that at any time of day or night they have someone watching over their property. You could stick with a basic system that just includes sensors on all of the exterior doors, or you could choose a robust package with all of the bells and whistles.
That depends on what will give you the most peace of mind. Many customers today like to have video cameras at the door/doorbell at a minimum, as well as smoke and carbon monoxide detectors inside the home. You might want to consider systems that you can control and monitor from your smartphone, that include flooding sensors or night vision cameras, or that have wearable panic buttons.
It might. If you choose a provider that includes all of your equipment "for free" , chances are good that you'll have a contract for anywhere from 1-3 years. If you prefer not to have a contract, you'll typically pay for your equipment outright and then just have month-to-month monitoring fees.
There are two costs associated with security systems: equipment and monitoring. You might be able to get your equipment at no cost, but you'll pay more for the monthly monitoring service -$45-$85/month, on average -and probably have to sign a contract of 1-5 years. On the other hand, if you buy your sensors, cameras, and any other system equipment outright, you could pay under $20/month for the monitoring. Either way you go, expect to spend more for your monitoring as you add features to your system like motion sensors and outdoor HD cameras.
You might think that if a system is wireless, it won't need to be installed by a professional - and, in many cases, that's true. Customers love the ease of security systems that they can set up on their own, take with them when they move, and rearrange as needed. However, there are still a few providers whose systems will require a visit from a technician to set it up properly.
Yes, most providers offer some kind of satisfaction guarantee, usually a 30-day timeframe to put your system to the test and see if it meets your needs. But, if you decide you're unhappy, what happens next varies by company: you may get a refund for what you've paid thus far, or you might be allowed to break your contract but not get any money back. Make sure you read all of the fine print before you commit to a wireless home security provider.
Unlike the security systems of decades ago that required hardwiring and landlines, most wireless systems are easily transferred from one address to another. The most important part is making sure that your provider has your most current address, in the event that emergency services need to be dispatched to your location.
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Continued from above...

What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.

Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.

The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:

  • Features. What do you absolutely need in a security system? Look at having the correct amount of door and window sensors that cover all vulnerable entries on the first floor, and an intuitive screen that everyone can understand and use. What are the nice-to-have options that you really want? Some options could be lots of home automation capabilities, indoor video monitoring and storage, etc. Put these two lists together when comparing providers for your requirements.
  • Cost. Wireless security systems include numerous costs. First is the payment in advance or a recurring/contractual cost. Next are fees for monthly monitoring, and sometimes the installation. Various companies will tell you a firm price upfront, but others require you to ask for an estimate. The terms and conditions document is very important, so be sure that you fully understand the agreement before you buy. For example, some home security contracts have a minimum of one year or more.
  • Service Area. The majority of wireless security companies have a presence in each of the 50 states. However, not all have universal coverage, so make sure that your address or zip code is covered by their services. Depending on where you live, there may or may not be a dealer or authorized reseller to install and service your equipment.
  • Reputation. Find out what current customers like and dislike about their security solutions. Did they get their money's worth? Is there prompt, reliable, and professional technical support when things go wrong? Keep in mind that larger companies will have more complaints than smaller companies, but that is not necessarily an indicator of a bad service if you can see that they are responding to complaints quickly and courteously.

TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.

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