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SimpliSafe Review

Wednesday, September 28th

2022 Wireless Security System Reviews

SimpliSafe Review 3 Star Rating

SimpliSafe

3 Star Rating
  • "A+" rated and accredited by the BBB
  • 60-day risk-free trial
  • No required contracts
  • DIY installation; professional setup available for a fee
  • Professional monitoring starts at $14.99/month
  • Self-monitoring with camera recording starts at $9.99/month
  • Self-monitoring with no recording is free

Over a million customers throughout the United States and UK use SimpliSafe for their wireless security systems. Founded in 2006, this provider offers both DIY and professional monitoring as you prefer.

Plenty of choices

You'll have several avenues to choose from when deciding on your equipment here. Want to save money? Check out the Refurbished section. Prefer a 100% custom build? You can absolutely do that. Looking for the simplicity of a package? There are five you can select:

  • The Foundation: if you've only got one entry point to protect, SimpliSafe's Foundation kit might be just enough for you. It comes with one entry sensor, one motion sensor, one keypad and one base station for $171.47.
  • The Essentials: $164.97 gets you a basic set-up with three entry sensors, a keypad, a motion sensor and a base station. This would be a good kit if you live in an apartment building where the smoke and fire detectors are already provided.
  • The Hearth: you'll pay $233.95 for this mid-tier equipment package, which comes with three entry sensors and one each of a smoke detector, wireless siren, base station, motion sensor, keypad and key fob.
  • The Knox: for $278.92, you'll get six entry sensors, two motion sensors, and one each of a keypad, key fob, wireless siren, smoke detector, and base station.
  • The Haven: priced at $353.40, this 14-piece kit comes with four entry sensors, two motion sensors, and one each of a wireless siren, water sensor, smoke detector, temperature sensor, panic button, keypad, key fob, and base station.

DIY or professional install

Any package can be modified to include components you want - and it won't raise your monthly monitoring fees. While SimpliSafe wireless security systems are made to be easy for the everyday customer to set up, the company offers professional installation for $99 and up, depending on where you live and the number of components in your system.

Four choices for monitoring

SimpliSafe is one of the few wireless security providers that gives you more than two choices for monitoring. Here, you'll choose among unmonitored, self-monitored with camera recording, standard or interactive. They all have the functionality of arming and disarming the system remotely, keeping you up-to-date with push notifications, and sending you alarm, error and camera alerts.

No monthly costs if you monitor it yourself

If you just want a simple way to keep an eye on things at home, DIY style, the Unmonitored option is for you and you'll only pay for the cost of the equipment. There's not a lot included with this option: you'll get no access to dispatch of emergency services, no notifications via email/SMS, and your timeline will only span seven days of logged events. It's pretty obvious that most homeowners looking for a wireless security system aren't going quite this basic, but it might be a good option if you've got a vacation home that's usually unoccupied and you only need the simplest alerts.

Pay less than $10/month for DIY/cameras

SimpliSafe's next tier of service is Self-Monitoring with Camera Recording. Priced at a monthly fee of $9.99, you'll get an unlimited system history/timeline, all available notifications and alerts, unlimited recording on up to five cameras, and some smart home component integrations. If you like the idea of a wireless security system that doesn't include outside surveillance, this might be a good option.

Best Wireless Security Systems

Two options for professional monitoring

Most people want a wireless security system specifically because of the 24/7 monitoring, and this service gives you two choices. Standard is $14.99/month, but you don't get a ton for that investment: yes, it has monitoring but no SMS/email notifications, no arming reminders, and no smart home integrations. That's why SimpliSafe's most popular plan is the Interactive: you get every available notification and service plus unlimited recording on up to 10 cameras, all for a still-affordable $24.99/month.

60-day trial and no contracts

All of SimpliSafe's wireless security systems and monitoring plans come with a 60-day, risk-free trial. You'll also get their service with absolutely no contracts: cancel at any time with no penalty.

Interesting features

SimpliSafe offers two features that we didn't see with any other wireless security system, both available only with the highest tier of monitoring. First, Visual Verification is a tool the provider uses to confirm that any alarms/alerts are real: when your emergency is confirmed, police can be dispatched more quickly. Second, there's the Secret Alert capability: if you want to know if a particular drawer, cabinet, or room of the house has been accessed without letting the intruder know you're aware, you can set up your security system to alert you quietly when those locations have been compromised.

Recent updates are not an improvement

SimpliSafe was one of our preferred wireless security providers for a long time, so we were shocked when we found recent feedback that described significant, pervasive issues with their service. The biggest issue has been the implementation of two-factor authentication on all user accounts: that may seem like a good security move, but in this case it makes it so that only one person can access the security system remotely (unless everyone in the household logs in using the same user account). Imagine getting an alert and not being able to turn it off or respond. We confirmed these details with a SimpliSafe rep via live chat - and even more disappointingly, they confirmed that they had no target date for when multiple usernames could once again access the same system. They also didn't confirm if it would even be possible for everyone in a home to log in remotely with the same username and password, or if it would trigger issues with the security system.

Reputation on the decline recently

Recent updates aside, we're not seeing great feedback from SimpliSafe customers these days. Sure, they've got thousands of five-star ratings, but most of them are years old. The more current comments - left in the weeks just prior to this re-evaluation of the company - describe problems getting equipment repaired under warranty (or even connected at all), struggles to get refunds eligible for the 60-day trial, and difficulties reaching support representatives for help. It's easy to see why this isn't our first-place choice for wireless security systems at the moment.

Wait and see

We don't want to completely disregard SimpliSafe as a wireless security system provider: they earned our highest rating for many consecutive years, after all. However, the changes we discovered in the recent past have meant a downgrade in this provider's ranking. We're hopeful that these problems will get worked out over time; until then, though, you've got more reliable options for your wireless security system.

Which Company Offers the Best Wireless Security Systems?

You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.

There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!

The Best Wireless Security Systems Compare Wireless Security Systems Compare Wireless Security System Reviews What are the best Wireless Security Systems Best Wireless Security System Reviews

Wireless Security System FAQ

Increasingly, the answer is yes. Unless you want to be one of the two million victims of break-ins every year in the United States alone, you need to protect your home and your loved ones.
Most homeowners choose a home security system for the round-the-clock monitoring, ensuring that at any time of day or night they have someone watching over their property. You could stick with a basic system that just includes sensors on all of the exterior doors, or you could choose a robust package with all of the bells and whistles.
That depends on what will give you the most peace of mind. Many customers today like to have video cameras at the door/doorbell at a minimum, as well as smoke and carbon monoxide detectors inside the home. You might want to consider systems that you can control and monitor from your smartphone, that include flooding sensors or night vision cameras, or that have wearable panic buttons.
It might. If you choose a provider that includes all of your equipment "for free" , chances are good that you'll have a contract for anywhere from 1-3 years. If you prefer not to have a contract, you'll typically pay for your equipment outright and then just have month-to-month monitoring fees.
There are two costs associated with security systems: equipment and monitoring. You might be able to get your equipment at no cost, but you'll pay more for the monthly monitoring service -$45-$85/month, on average -and probably have to sign a contract of 1-5 years. On the other hand, if you buy your sensors, cameras, and any other system equipment outright, you could pay under $20/month for the monitoring. Either way you go, expect to spend more for your monitoring as you add features to your system like motion sensors and outdoor HD cameras.
You might think that if a system is wireless, it won't need to be installed by a professional - and, in many cases, that's true. Customers love the ease of security systems that they can set up on their own, take with them when they move, and rearrange as needed. However, there are still a few providers whose systems will require a visit from a technician to set it up properly.
Yes, most providers offer some kind of satisfaction guarantee, usually a 30-day timeframe to put your system to the test and see if it meets your needs. But, if you decide you're unhappy, what happens next varies by company: you may get a refund for what you've paid thus far, or you might be allowed to break your contract but not get any money back. Make sure you read all of the fine print before you commit to a wireless home security provider.
Unlike the security systems of decades ago that required hardwiring and landlines, most wireless systems are easily transferred from one address to another. The most important part is making sure that your provider has your most current address, in the event that emergency services need to be dispatched to your location.
Compare the Best Reviews

Continued from above...

What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.

Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.

The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:

  • Features. What do you absolutely need in a security system? Look at having the correct amount of door and window sensors that cover all vulnerable entries on the first floor, and an intuitive screen that everyone can understand and use. What are the nice-to-have options that you really want? Some options could be lots of home automation capabilities, indoor video monitoring and storage, etc. Put these two lists together when comparing providers for your requirements.
  • Cost. Wireless security systems include numerous costs. First is the payment in advance or a recurring/contractual cost. Next are fees for monthly monitoring, and sometimes the installation. Various companies will tell you a firm price upfront, but others require you to ask for an estimate. The terms and conditions document is very important, so be sure that you fully understand the agreement before you buy. For example, some home security contracts have a minimum of one year or more.
  • Service Area. The majority of wireless security companies have a presence in each of the 50 states. However, not all have universal coverage, so make sure that your address or zip code is covered by their services. Depending on where you live, there may or may not be a dealer or authorized reseller to install and service your equipment.
  • Reputation. Find out what current customers like and dislike about their security solutions. Did they get their money's worth? Is there prompt, reliable, and professional technical support when things go wrong? Keep in mind that larger companies will have more complaints than smaller companies, but that is not necessarily an indicator of a bad service if you can see that they are responding to complaints quickly and courteously.

TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.

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