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Vivint Review

Monday, November 29th

2021 Wireless Security System Reviews

Vivint Review 1 Star Rating

Vivint

1 Star Rating
  • Installation fees of up to $200
  • Monitoring fees starting at $30/month
  • Required contracts of up to 5 years
  • Must be ordered directly from a rep, can't be purchased online
  • Many options for smart home automation

If you've ever had someone knock on your door to talk to you about installing a wireless security system, chances are good that it was a representative of Vivint. With over two million customers in the US and Canada, this company is definitely a familiar one.

Appealing smart home integration options

One of the reasons Vivint home security systems are so popular is their integration: you can have all of your locks, cameras, lighting and thermostats connected through your hub or smartphone app, and they work with Google Assistant and Amazon Alexa too.

Can only purchase through a representative

Understanding what a Vivint home security system will cost is challenging - because you are required to purchase it through a representative, either in person or over the phone. That's a big drop in convenience compared with many of the wireless security services in our review that let you buy online and install it yourself. (By the way, your Vivint system will also require a professional to install it - for fees of up to $200!) Vivint feels intentionally vague: even their "what's the average cost?" resource page says that it "costs less than the average monthly cell phone bill" and there are packages that "start as low as around $1/day" .

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Much more expensive than competitors

So, we turned to what customers have said around the internet to get a better idea, since every caller will get a customized quote (probably with lots of upselling, too). We found comments saying that people paid over USD $2000 for two cameras and four window sensors, all with a lengthy service contract. If that's accurate for what the average Vivint customer will pay, you can definitely find another provider that will offer a home security system with the same equipment for much less.

Terrible reputation

Why does Vivint wind up at the bottom of our rankings among providers of wireless security systems? As you may have already guessed, it's because of their reputation. It's hard to get past an "F" rating from the Better Business Bureau, where we found nearly 5,000 complaints filed in the 3 years preceding this review! Customers describe significant issues with billing, Vivint not fixing systems that stop working (or never worked to begin with), and not being able to transfer service when moving. Out of more than 20,000 reviews outside of the BBB, 20% rated Vivint as "poor" or "bad" (1 or 2 stars), and we noticed that among the positive reviews, almost all of them were brand-new customers who said that the sales and installation process went great but didn't have anything to say yet about how the system actually worked. On the other hand, most of the reviews that were at least a month post-installation were very dissatisfied with Vivint's service.

Fraudulent sales tactics

And if that's not enough, Vivint entered into a settlement agreement with the US Federal Trade Commission for fraud surrounding the use of credit reports and adding third parties to contracts as cosigners without their knowledge and permission. You know it's bad when your home security company actually poses a risk to your (financial) safety!

Look elsewhere for wireless security systems

We're all for home automation and having access to the latest tech, but with Vivint it's just not worth it. You're too likely not to get what you paid for, leaving you with an expensive hassle at best. We strongly recommend you look at any other wireless security system before choosing Vivint.

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The 5 Best Wireless Security Systems

Who Sells the Best Wireless Security Systems?

Now more than ever, homeowners are looking for ways to protect themselves and their property. With more than 2 million burglaries each year - and an average loss of $2,000 per incident - wireless security systems are at the forefront of safeguarding against intruders.

It is true that there are other ways to make your home safer from burglary and invasion. For example, a well-lit exterior can discourage criminals from approaching your property, and high-quality deadbolts make it more difficult to enter your home. Unfortunately, even these measures will not prevent a determined criminal from picking the lock, smashing a window or slider door, and entering your home to steal your belongings or worse.

The Best Wireless Security Systems Compare Wireless Security Systems Compare Wireless Security System Reviews What are the best Wireless Security Systems Best Wireless Security System Reviews

Wireless Security System FAQ

Increasingly, the answer is yes. Unless you want to be one of the two million victims of break-ins every year in the United States alone, you need to protect your home and your loved ones.
Most homeowners choose a home security system for the round-the-clock monitoring, ensuring that at any time of day or night they have someone watching over their property. You could stick with a basic system that just includes sensors on all of the exterior doors, or you could choose a robust package with all of the bells and whistles.
That depends on what will give you the most peace of mind. Many customers today like to have video cameras at the door/doorbell at a minimum, as well as smoke and carbon monoxide detectors inside the home. You might want to consider systems that you can control and monitor from your smartphone, that include flooding sensors or night vision cameras, or that have wearable panic buttons.
It might. If you choose a provider that includes all of your equipment "for free" , chances are good that you'll have a contract for anywhere from 1-3 years. If you prefer not to have a contract, you'll typically pay for your equipment outright and then just have month-to-month monitoring fees.
There are two costs associated with security systems: equipment and monitoring. You might be able to get your equipment at no cost, but you'll pay more for the monthly monitoring service -$45-$85/month, on average -and probably have to sign a contract of 1-5 years. On the other hand, if you buy your sensors, cameras, and any other system equipment outright, you could pay under $20/month for the monitoring. Either way you go, expect to spend more for your monitoring as you add features to your system like motion sensors and outdoor HD cameras.
You might think that if a system is wireless, it won't need to be installed by a professional - and, in many cases, that's true. Customers love the ease of security systems that they can set up on their own, take with them when they move, and rearrange as needed. However, there are still a few providers whose systems will require a visit from a technician to set it up properly.
Yes, most providers offer some kind of satisfaction guarantee, usually a 30-day timeframe to put your system to the test and see if it meets your needs. But, if you decide you're unhappy, what happens next varies by company: you may get a refund for what you've paid thus far, or you might be allowed to break your contract but not get any money back. Make sure you read all of the fine print before you commit to a wireless home security provider.
Unlike the security systems of decades ago that required hardwiring and landlines, most wireless systems are easily transferred from one address to another. The most important part is making sure that your provider has your most current address, in the event that emergency services need to be dispatched to your location.
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Continued from above...

For that reason, experts in home protection strongly recommend that you invest in a wireless security system, particularly those that have round-the-clock monitoring, to give you the greatest possible peace of mind. Most criminals will bypass homes that have a monitoring system, simply because it puts them at greater risk of being caught in the act.

Compared with traditional home security systems, wireless versions allow you to install them on your own and can easily be moved from one location to another - a convenient advantage for those who move frequently, such as students living in dorms or those who move around the country for work reasons.

Having a wireless security system can also save you money. Many homeowners insurance policies will give you a discount on your annual premium - as much as 20% - with an installed home protection package.

Wireless security systems can vary widely with respect to the protection they offer, the equipment provided, and the overall cost. Also, some offer 24-hour live monitoring of your system, while others leave that responsibility to you.

What should you look for in a wireless security system? Be sure to consider the following aspects:

  • Equipment Costs. What is included with your wireless security system compared to the number of sensors you need? How much does it cost to add extra sensors or other equipment that may be appropriate for your living situation?
  • Monitoring Service. Does the company monitor your system around-the-clock? Are the fees reasonable? Will the company contact local authorities in the event of a break-in or other emergency?
  • Guarantee. Does the company offer a satisfaction guarantee or a refund if there are any issues with the service or the equipment?

TopConsumerReviews.com has reviewed and ranked the best wireless security systems available today. We hope these reviews will help you find the ideal wireless security system to protect your home and your loved ones!

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