Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Monday, November 29th
If you've ever had someone knock on your door to talk to you about installing a wireless security system, chances are good that it was a representative of Vivint. With over two million customers in the US and Canada, this company is definitely a familiar one.
Appealing smart home integration options
One of the reasons Vivint home security systems are so popular is their integration: you can have all of your locks, cameras, lighting and thermostats connected through your hub or smartphone app, and they work with Google Assistant and Amazon Alexa too.
Can only purchase through a representative
Understanding what a Vivint home security system will cost is challenging - because you are required to purchase it through a representative, either in person or over the phone. That's a big drop in convenience compared with many of the wireless security services in our review that let you buy online and install it yourself. (By the way, your Vivint system will also require a professional to install it - for fees of up to $200!) Vivint feels intentionally vague: even their "what's the average cost?" resource page says that it "costs less than the average monthly cell phone bill" and there are packages that "start as low as around $1/day" .
Much more expensive than competitors
So, we turned to what customers have said around the internet to get a better idea, since every caller will get a customized quote (probably with lots of upselling, too). We found comments saying that people paid over USD $2000 for two cameras and four window sensors, all with a lengthy service contract. If that's accurate for what the average Vivint customer will pay, you can definitely find another provider that will offer a home security system with the same equipment for much less.
Why does Vivint wind up at the bottom of our rankings among providers of wireless security systems? As you may have already guessed, it's because of their reputation. It's hard to get past an "F" rating from the Better Business Bureau, where we found nearly 5,000 complaints filed in the 3 years preceding this review! Customers describe significant issues with billing, Vivint not fixing systems that stop working (or never worked to begin with), and not being able to transfer service when moving. Out of more than 20,000 reviews outside of the BBB, 20% rated Vivint as "poor" or "bad" (1 or 2 stars), and we noticed that among the positive reviews, almost all of them were brand-new customers who said that the sales and installation process went great but didn't have anything to say yet about how the system actually worked. On the other hand, most of the reviews that were at least a month post-installation were very dissatisfied with Vivint's service.
Fraudulent sales tactics
And if that's not enough, Vivint entered into a settlement agreement with the US Federal Trade Commission for fraud surrounding the use of credit reports and adding third parties to contracts as cosigners without their knowledge and permission. You know it's bad when your home security company actually poses a risk to your (financial) safety!
Look elsewhere for wireless security systems
We're all for home automation and having access to the latest tech, but with Vivint it's just not worth it. You're too likely not to get what you paid for, leaving you with an expensive hassle at best. We strongly recommend you look at any other wireless security system before choosing Vivint.
Now more than ever, homeowners are looking for ways to protect themselves and their property. With more than 2 million burglaries each year - and an average loss of $2,000 per incident - wireless security systems are at the forefront of safeguarding against intruders.
It is true that there are other ways to make your home safer from burglary and invasion. For example, a well-lit exterior can discourage criminals from approaching your property, and high-quality deadbolts make it more difficult to enter your home. Unfortunately, even these measures will not prevent a determined criminal from picking the lock, smashing a window or slider door, and entering your home to steal your belongings or worse.
For that reason, experts in home protection strongly recommend that you invest in a wireless security system, particularly those that have round-the-clock monitoring, to give you the greatest possible peace of mind. Most criminals will bypass homes that have a monitoring system, simply because it puts them at greater risk of being caught in the act.
Compared with traditional home security systems, wireless versions allow you to install them on your own and can easily be moved from one location to another - a convenient advantage for those who move frequently, such as students living in dorms or those who move around the country for work reasons.
Having a wireless security system can also save you money. Many homeowners insurance policies will give you a discount on your annual premium - as much as 20% - with an installed home protection package.
Wireless security systems can vary widely with respect to the protection they offer, the equipment provided, and the overall cost. Also, some offer 24-hour live monitoring of your system, while others leave that responsibility to you.
What should you look for in a wireless security system? Be sure to consider the following aspects:
TopConsumerReviews.com has reviewed and ranked the best wireless security systems available today. We hope these reviews will help you find the ideal wireless security system to protect your home and your loved ones!
Select any 2 Wireless Security Systems to compare them head to head
Middle East North ...
GeoArm Adds the Qolsys IQ Panel 4 Wireless Security System Kits
GeoArm , a pioneer in the DIY security market, has released the much anticipated Qolsys IQ Panel 4 wireless touchscreen alarm controller. This all-new control panel can be remotely controlled by the ...
Mon, 15 Nov 2021