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Vivint Review

Wednesday, September 28th

2022 Wireless Security System Reviews

Vivint Review 1 Star Rating

Vivint

1 Star Rating
  • Innovative Doorbell Camera Pro proactively protects against package theft
  • 3 packages to choose from, can customize as needed
  • Equipment can be financed or purchased outright
  • Monitoring starts around $29.99/month

Have you been approached by a friendly, clean-cut Vivint sales representative? They're frequently seen going door-to-door, pitching this company's professionally-installed wireless security systems that come with some eye-catching tech (like integration with Amazon, Google, and Nest components).

Buy a package or customize your setup

You'll have to work with one of those Vivint reps to finalize your wireless security system - start the process online if you don't already have someone offering you a quote. Yours could include a fully-customized configuration, though Vivint advertises three ready-made packages too:

Be ready to spend a lot

We never like it when wireless security companies don't come right out and tell you how much you should expect to pay. In this day and age, it just feels shady. Going behind the scenes a little, we found that monthly monitoring fees are advertised as starting at $19.99/month, but most clients pay $29.99+ per month for systems with the more advanced tech included. Expect that your equipment will cost at least $599 for a minimal amount of gear (one motion sensor, one leak sensor, two door/window sensors). That's just the beginning, though: we discovered quotes on the most well-equipped wireless security systems starting at $1700, and that doesn't include monitoring costs.

Video doorbell with unique features

One mark in Vivint's favor is their Doorbell Camera Pro. Have you ever worried about unscrupulous passers-by stealing your UPS delivery right from your doorstep? Vivint's got you covered: their doorbell not only lets you know when a package has been delivered, but it also fires off a 65dB speaker and lights up a red LED ring if it detects someone trying to take a delivered package. And, don't worry: if you've got pets or kids (or neighbors) who walk by your front door on the regular, you can customize a surveillance zone so that it doesn't go off every time they're nearby.

Best Wireless Security Systems

You'll pay for professional installation

No matter which Vivint wireless security system you ultimately choose, it'll have to be installed by a Vivint pro. Your online quote process should let you set up an appointment for a free in-home consultation, and then you'll establish the time for your install. We've seen local Vivint authorized retailers offering promotions that waive the installation fee; otherwise, a $99 charge isn't uncommon.

Poor reputation

Vivint will pique your curiosity, but their reputation indicates that they'll fail to deliver. Not once have we seen this company with anything but an "F" rating from the Better Business Bureau; there were more than 1600 complaints filed there just in the year leading up to this review. No improvements are on the horizon: their BBB listing includes yet another settlement agreement with the FTC regarding fraudulent sales practices. Who wants to make a big commitment to a security company that leaves people even less secure than before?

Lowest-ranked provider of wireless security systems

Outside of shady sales practices, Vivint gets too much negative press for malfunctioning systems and technicians who don't show up for scheduled appointments - and all the while, the customers are still paying month-to-month for protection that doesn't even work. Yet again, Vivint gets a "hard pass" from us for wireless security systems.

Which Company Offers the Best Wireless Security Systems?

You may be surprised at the number of wireless security systems offered today. You can choose from popular companies that have been in business for decades to startup carriers marketing do-it-yourself, budget-friendly residential protection and automation.

There are many factors to consider when selecting a wireless security system, whichever solution you pick. There are products that can shield you and your family against burglaries when you're out that can also provide added assurance if you're among numerous Americans who work from home often. Want to see who is knocking at your door? You can get live video on your smartphone or tablet screen so you can choose whether to pause a remote meeting to answer the door!

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Wireless Security System FAQ

Increasingly, the answer is yes. Unless you want to be one of the two million victims of break-ins every year in the United States alone, you need to protect your home and your loved ones.
Most homeowners choose a home security system for the round-the-clock monitoring, ensuring that at any time of day or night they have someone watching over their property. You could stick with a basic system that just includes sensors on all of the exterior doors, or you could choose a robust package with all of the bells and whistles.
That depends on what will give you the most peace of mind. Many customers today like to have video cameras at the door/doorbell at a minimum, as well as smoke and carbon monoxide detectors inside the home. You might want to consider systems that you can control and monitor from your smartphone, that include flooding sensors or night vision cameras, or that have wearable panic buttons.
It might. If you choose a provider that includes all of your equipment "for free" , chances are good that you'll have a contract for anywhere from 1-3 years. If you prefer not to have a contract, you'll typically pay for your equipment outright and then just have month-to-month monitoring fees.
There are two costs associated with security systems: equipment and monitoring. You might be able to get your equipment at no cost, but you'll pay more for the monthly monitoring service -$45-$85/month, on average -and probably have to sign a contract of 1-5 years. On the other hand, if you buy your sensors, cameras, and any other system equipment outright, you could pay under $20/month for the monitoring. Either way you go, expect to spend more for your monitoring as you add features to your system like motion sensors and outdoor HD cameras.
You might think that if a system is wireless, it won't need to be installed by a professional - and, in many cases, that's true. Customers love the ease of security systems that they can set up on their own, take with them when they move, and rearrange as needed. However, there are still a few providers whose systems will require a visit from a technician to set it up properly.
Yes, most providers offer some kind of satisfaction guarantee, usually a 30-day timeframe to put your system to the test and see if it meets your needs. But, if you decide you're unhappy, what happens next varies by company: you may get a refund for what you've paid thus far, or you might be allowed to break your contract but not get any money back. Make sure you read all of the fine print before you commit to a wireless home security provider.
Unlike the security systems of decades ago that required hardwiring and landlines, most wireless systems are easily transferred from one address to another. The most important part is making sure that your provider has your most current address, in the event that emergency services need to be dispatched to your location.
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Continued from above...

What matters most when choosing a wireless security system? You'll likely want a few window/door sensors and some type of control panel as a basic option, which most systems tend to have. Some conventional devices still exist that consist of an in-wall panel, however the majority of today's systems have standardized on a touchscreen device of some kind to arm and disarm the security system. Lots of other choices exist, including video doorbells, indoor/outdoor cameras, smoke/fire and carbon monoxide detectors, and lots of other ways to maintain a feeling of security.

Today's systems truly are space-age technology. Just ten years ago, who would have dreamed that they could use a smartphone to raise or lower the temperature on the way home from work? Now you can! Who would have thought they could arm the alarm just by saying a few words while getting ready for bed? It's now possible! Hardly anyone thought they could sign into their system from a computer to check the lock on the front door, and lock it if it wasn't. That's one less thing you have to worry about now.

The task of choosing a wireless security system can be overwhelming when there are so many options. Here is a summary of what to consider when deciding so that you get the perfect system for your needs:

  • Features. What do you absolutely need in a security system? Look at having the correct amount of door and window sensors that cover all vulnerable entries on the first floor, and an intuitive screen that everyone can understand and use. What are the nice-to-have options that you really want? Some options could be lots of home automation capabilities, indoor video monitoring and storage, etc. Put these two lists together when comparing providers for your requirements.
  • Cost. Wireless security systems include numerous costs. First is the payment in advance or a recurring/contractual cost. Next are fees for monthly monitoring, and sometimes the installation. Various companies will tell you a firm price upfront, but others require you to ask for an estimate. The terms and conditions document is very important, so be sure that you fully understand the agreement before you buy. For example, some home security contracts have a minimum of one year or more.
  • Service Area. The majority of wireless security companies have a presence in each of the 50 states. However, not all have universal coverage, so make sure that your address or zip code is covered by their services. Depending on where you live, there may or may not be a dealer or authorized reseller to install and service your equipment.
  • Reputation. Find out what current customers like and dislike about their security solutions. Did they get their money's worth? Is there prompt, reliable, and professional technical support when things go wrong? Keep in mind that larger companies will have more complaints than smaller companies, but that is not necessarily an indicator of a bad service if you can see that they are responding to complaints quickly and courteously.

TopConsumerReviews.com has evaluated and ranked the best wireless home security systems available today. We're certain that this detailed review will give you everything you need to know to protect yourself, your loved ones, and your property with an excellent combination of equipment and service.

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