For some women, there is nothing more fun than splurging on some new kicks. Having the perfect pair to accentuate any outfit is a must. While it can be enjoyable to go from shoe retailer to shoe retailer, it doesn't offer the instant selection that online shopping does. Not only do you get a wide variety of shoe styles, but you can compare prices and score great deals when buying shoes online. And if you score a great deal, why not buy two pairs of shoes instead of one? Just saying.
Other perks for online shoe shopping include the ability to find exactly the shoe you want down to the pattern, brand, type, size, and color. Some online retailers even have customer reviews for all their products that let you know if the shoe is good quality and if others have found them comfortable. The world of online shopping opens you up to endless options when it comes to finding the most stylish pair of shoes to flaunt around town.
Wednesday, January 27th
Zappos is an online smorgasbord for shoe lovers and those who seek an enjoyable online shoe shopping experience. In fact, they have over 40,000 pairs of women's shoes available for purchase. If you can't find something you like among all their inventory, we wish you the best of luck. They carry just about every shoe imaginable - and from designer brands to every-day-affordable choices, Zappos caters to all women.
The Zappos website is easy to navigate and user-friendly. You're able to see the shoes clearly, in detail and from many angles. Most shoes even include a video with a real presenter, showing the shoes and explaining the features in intricate detail. Many video even show models wearing the shoes and strutting the product to give you a true, living picture of how they look.
It can be daunting to search through so many pairs of shoes in so many styles. Fortunately, Zappos has a user-friendly website that allows customers to narrow down their search by a variety of factors, including:
Something we found helpful was the "calculate your size" feature that allows you to put in information about a pair of shoes you own and find the best fit in the shoe you are viewing. Not all brands fit the same, so this helps ensure you don't receive the wrong size of shoe and have to go through the hassle of exchanging it later. If you do need to exchange or return, you have a whole year to get a full refund and Zappos provides the pre-paid shipping label.
Zappos customer service is a leader among leaders and is even regarded as an ideal customer service model across many industries. We can see why. The 24/7 live customer service operators are pleasant, helpful, and aim to please. They offer the option to chat online, speak to a live professional, or email with your questions. Their delivery and shipping policies appeal to the customer that appreciates immediate gratification as the shipping is fast and free. They understand that shopping online for footwear can be tricky so they eliminate the risk of dissatisfaction by offering a 365-day return policy of unworn, like new merchandise.
One of the best things that retailers can do for their customers is to allow them to leave reviews on their purchases and ask or answer questions displayed on the product page. Zappos provides this for all of their shoes and it shows they are confident in the quality of their products. It also makes online shopping much more enjoyable knowing your money is going to a tried and tested pair of shoes that other women love (and not to the ones they hated).
If fashion and shoes are your thing, then you'll also appreciate the Zappos Rewards program, where you can accumulate and easily track and redeem points with purchases. If shoes are a passion of someone you know, you'll be glad to know Zappos offer easy to purchase gift certificates and gift cards. This is a convenient option for last minute or gifting from a distance.
In addition to accessible customer service reps and free shipping, Zappos also offers a 10% discount on all purchases for teachers, students, and the military. You should also be pleased to know that the Better Business Bureau gives Zappos an A+ rating.
No matter where you look, customer reviews have overall good things to say about the company. We feel confident you'll be pleased if you try them on for size! When it comes to Women's Shoes, Zappos earns our highest rating.
Famous Footwear runs a simple, straightforward website that makes shoe shopping a breeze. Their prices are fair, but still sometimes on the higher end compared to other shoe retailers we have considered. To offset this, they are "famous" for running BOGO sales and other deals throughout the year to give you more bang for your buck.
In conjunction with their online store, Famous Footwear has over one thousand brick-and-mortar locations. Shipping is only free for members who sign up for their rewards program, so it's nice to know you can just swing by their store and pick up your online purchase. This is also great if you need to make a return and don't want to go through the hassle of shipping your shoes back.
For loyal shoppers, Famous Footwear has a free rewards program you can sign up for by providing your email address. When you make purchases as a member, you earn points for rewards cash, get free shipping on all purchases, and can earn birthday reward cash. If you're really gung ho about being a rewards member, you can pay $200/year and qualify for SUPERSTAR membership which means you get all the benefits listed above plus extra time to return purchases, bonus point days, access to flash sales, and double the birthday rewards cash.
On each product page, customers can review their purchase by giving a 1-5 star rating and adding an optional comment. Beyond this, they can even rate the length, width, style, comfort, and quality of the shoe. This is really helpful to look over before making purchases and when comparing shoe against shoe. They have a great selection of women's shoes and easy filtering options to narrow down your options. Their inventory isn't quite as high as the top-rated shoe retailer we reviewed, but has enough to make for a great selection.
Overall, Famous Footwear is a good choice when it comes to buying shoes. They receive positive customer ratings across the board and have a well-established business model. The product selection they offer is sure to cater to most women looking for a nice, new pair of shoes.
Franco Sarto is a women's shoe store that sells boots, flats, heels, sandals, and wedges. You won't find athletic shoewear here because they specialize in more of a posh vibe. Most of their selection can be dressed up or down, and all of them resemble the latest trends.
Right on the main page of the website, they offer free shipping and free 30-day returns, which is always a great perk when shopping online. Prices reflect the chic, well-made shoes with a range between $40 and $300. Although they are priced on the higher end of the online retailers we considered, you'll likely find a beautiful pair of shoes from Franco Sarto that are worth splurging on.
Navigating the website is simple, considering there isn't a whole lot to it. The user interface is clean and direct. For any given pair of shoes, you click on, you're given the necessary information to make your purchase and nothing more. Options for narrowing down the product list are fewer than others we've seen. You can filter by size, color, width, and heel height. Price is, interestingly, not one way you are able to segment product selection. One of our favorite features to see on any online store is the ability for customers to leave feedback on their purchases, and luckily this is a built-in part of the buying experience at Franco Sarto.
Although the selection is much more limited than we have seen at other online shoe retailers, Franco Sarto sells beautiful, well-made shoes that are worth browsing through. Their free shipping and free 30-day return policy make shopping here fairly low risk. If you want a modern pair of shoes to spice up your look, Franco Sarto is a good place to go.
DSW carries a wide variety of designer brands in the price range of $15 to $430. With over 12,000 pairs of shoes to choose from, you can find many of the latest styles here. The online browsing experience through DSW is professional and straightforward, making it enjoyable to browse their large inventory. However, we found that aside from their good website and selection, customers have complained about the products they have received as well as other things like shipping, customer service, and refund issues.
After scrolling through and selecting the type of women's shoe you are looking for online, you are first shown a list of popular brands to peruse first. You can then narrow down the inventory by shoe size, color style, heel height, toe shape, occasion, and more. On each product page, not only are you able to read reviews left by previous customers, but you can also see pictures they uploaded of them wearing the shoes you are viewing. We appreciated how much self-provided customer information was allowed, to give buyers a better idea of what they are getting before spending their money.
For frequent customers of DSW, there are different options for gaining exclusive membership. The VIP club is free to join and for every $100 spent, you earn 100 points, or $5 in rewards cash. You also get $5 on your birthday and free shipping on all purchases. If you choose to spend $200 annually, you can upgrade to a gold membership and receive the same VIP perks, plus bonus point days, gifts for friends, and access to exclusive products. For $500 annually, you can be an elite member with the same benefits as the gold members, but you earn double the points, get a $10 birthday gift, have 365 days to return products, and get "3x days" where everything is worth more points.
In addition to their online store, DSW has over 500 physical locations. Since returns for non-members carry an $8.50 shipping fee, in-store returns are a good option. Customers have 60 days to return or exchange any of their items. Be aware that DSW does not accept returns or exchanges from purchases made in Canada.
We were impressed by the outreach efforts made by DSW to charity. They are partnered with Soles4Souls, a nonprofit that distributes new and gently worn shoes to people in 127 different counties. You can donate your VIP cash through DSW for Soles4Souls or take any new or gently-used shoes to a DSW store and they will donate them for you.
Other charities DSW works with are BeStrong (a nonprofit established to empower kids), United Way, The American Red Cross, and Two Ten Footwear Foundation (a nonprofit that offers financial assistance, counseling, community resources, and scholarships to people in the shoe industry).
DSW's online store has great potential. They carry a wide variety of stylish women's shoes in high-end brands and have an A+ rating from the Better Business Bureau. However, we would urge shoppers to be aware of some negative feedback the retailer has received from their customers and take that into consideration before making a purchase.
Something that makes Shoe Mall unique is the wide variety of sizes they carry. You can purchase shoes up to size 16 in 20 different width options. Usually those sizes of shoes have to be special ordered and definitely aren't sold in most brick-and-mortar stores. They have 15 options for narrowing down their selection of over 22,000 pairs of shoes. Some unique categories include special features, boot shaft, occasion, and reviews.
Their website is user friendly and doesn't overwhelm shoppers with unnecessary pictures or pop-ups. When you select the pair of women's shoes you like, you're provided with direct information like the size, color, specifications, and pictures of the shoes from different angles. In addition, you can see reviews from customers who have purchased the shoes you are viewing.
Pricing runs a bit higher than our top rated shoe sites. You can expect to pay anywhere from $15 to $450. They do, however, have lots of sale items and periodically provide a discount code for shoppers to take a percentage off of their total purchase price. They also advertise free shipping for all purchases.
This is a great perk, but apparently comes with a behind-the-scenes cost of unreliable shipping timeframes, according to customer feedback. When it comes to shipping and dealing with customer service, that's where Shoe Mall hits a wall. Some customers have smooth experiences and rave about their purchases, but most are frustrated by untimely shipping, mixed-up orders, and rude customer service representatives.
Shoe Mall has a 60-day return policy that allows customers to get a refund or replacement for any purchase they are unsatisfied with. Customers are responsible for their return postage price. Again, some have said it takes quite a while to get a refund for products you are returning, so that is something to be aware of.
We wanted to give Shoe Mall a higher rating based on their great shoe selection and website, but the overall feedback from customers about some of the hiccups they've run into with receiving or sending back their purchases make us think they are not the most reliable option.
Auditions doesn't seem to be marketing to a younger audience. The shoes they carry would likely get high marks as far as functionality and comfort, but not necessarily for style. The prices of their shoes give a signal that they should be high quality. You could expect to spend about $100 or more for a pair of shoes here when you include shipping prices.
Unlike most other retailers, shipping is not free, regardless of how many pairs of shoes you buy. In fact, the more money you spend on shoes in one purchase, the more you can expect to pay for shipping. These prices range from $6.99 - $15.99. There is also no membership plan that unlocks shipping discounts for you. If you end up needing to return or exchange the shoes you purchased, you'll end up paying to ship them back since they do not offer pre-paid shipping labels. You have 60 days to return or exchange your purchase if you end up needing to do that.
Like most other online retail sites, you can narrow down the 7,000+ pairs of shoes available by selecting a specific size, price, lifestyle, color, brand, and more. The description and specifications of each product are very simple and straightforward. Reviews are available for each pair of shoes, but the majority of them haven't had any customers add them.
Auditions is a decent place to shop for shoes if you're looking for practical, comfortable shoes for everyday wear. You can expect to pay a bit more than you might at one of our higher-ranked retailers, but unfortunately you won't get as wide of a selection.
Shoes has the potential to provide a great online shopping experience. They have a women's shoe selection of over 17,000 options, a sleek website, and easy tools to narrow down the possibilities to find your ideal pair of shoes. The variety of styles to choose from in their inventory is seemingly endless and their prices range anywhere from $12 to $1,700.
Something to note is that some of their shoes don't run by standard US sizing, so you will need to use their size guide to ensure you purchase shoes that fit you. Customers can leave reviews for the products they purchase with a review of up to 5 stars, a comment about their experience and if they would purchase the shoes again or not. The "Customers Also Viewed" feature is another great part of each product page because it keeps you in the category of shoes you're looking for without having to keep searching through their huge inventory on your own.
One of the first things we noticed on the website was a banner ad letting customers know a discount code was available for 20% off their total purchase. The sale page has over 5,000 pairs of women's shoes at discounted prices as well. For even more bonus deals, you can join their rewards program for free. With every dollar spent, you earn one point and when you get to 100 points, you receive $5 towards your next purchase. You earn more points by referring friends, posting product reviews, and linking your social media account to their website. In addition, they have a "free shipping, no minimum order" policy for customers to take advantage of.
Shoes has a 60-day return policy and offers prepaid shipping labels if needed. We liked that they specifically stated that refunds are applied via the original payment method within 5 days. This gives you a good time frame to go off of when waiting to receive the money back from a returned purchase. If you run into issues, customer service is available by phone or email Monday - Friday from 8 am to midnight and Saturdays and Sundays from 8 am to 11 pm ET.
In the end, Shoes has a lot going for them. Our main concern and the reason they didn't earn one of our highest rankings is because although the Better Business Bureau gives them an A+, almost all other third-party review sites we found had a plethora of customer complaints. The main feedback people have given are frustrations when trying to work with customer service and lots of issues when trying to return or exchange items. This was disappointing to see and ultimately leaves us to suggest that you purchase shoes from one of our higher-rated retailers.
When buying shoes online, the hardest thing you should face is which pair to buy. We have gone through some top shoe retailers to make sure you don't run into additional issues like untrustworthy sales practices, overly expensive selections, complicated websites, or poor customer service.
When browsing through the shoe selection that different retailers provide, also consider the following things to ensure a pleasing purchase:
TopConsumerReviews.com has reviewed and ranked the best women's shoe stores available online today. We hope these reviews help you find the perfect pair of shoes to make you feel like a million bucks!
Select any 2 Women's Shoe Stores to compare them head to head