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      November 23, 2020

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Bike Berry vs Bike Somewhere

To help you find the Best Bicycle Parts, TopConsumerReviews.com provides you with an in-depth comparison of Bike Berry and Bike Somewhere.

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Get Your Bicycle Parts At Jenson USA Today! Where can you find the best selection and pricing on bicycle parts? With transportation challenges, a renewed cultural emphasis on fitness, and new opportunities for working closer to home, people are interested in buying bicycles now more than ever.

But it can be overwhelming for people new to purchasing a bicycle to understand all of the options available as well as the jargon and huge variety of different bicycle parts. They need a guide that helps them to make buying and riding a bicycle an enjoyable experience.

Continue reading below reviews

Best Reviews

2020

Bicycle Parts Store Reviews

2 stars
Bike Berry

BIKE BERRY

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Bike Berry sells an exciting array of motorized bicycles. That is their primary focus judging by the ratio of motorized bikes to traditional bikes displayed on their website.

Out of stock

Unfortunately, this company has, for some reason, decided to publish a website on which the overwhelming majority of their products seems to be out of stock! With each page we browsed, there were more "out of stock" notifications on each product than items that had a button to add to cart.

Inventory problems

This could potentially be due to supply issues at the time of our visit. A notice at the top of the site stated that they are fully operational, but then confusingly proceeded to state in which aspects they were not fully operational. Even so, other online bicycle companies didn't seem to have the same problem with inventory.

Lack of inventory could also just be due to the company choosing to only order and stock items as demand for them becomes apparent. Our only clue here is a "Notify" link where visitors can add their name to a mailing list to be notified when products are in stock. Presumably, once enough users sign up, the company will order stock from its suppliers and make them available for ordering on the site.

Disappointing customer experience

If this is the case, and barring any temporary supply problems, this business model could be working well for Bike Berry in some way. But it does convey to casual visitors that they perhaps aren't serious as other vendors about providing a good customer experience for all shoppers.

30 day returns

How about returns? Bike Berry gives you 30 days to return any products in new condition: "not installed, fueled, started or ridden". You'll need an RMA from their customer service department before making your return. All returns are subject to a restocking fee of 15%.

Positive customer reviews

Surprisingly, this retailer has a decent reputation with its customers. Over more than 3,500 customer reviews, 90% gave Bike Berry a rating of either four or five stars. Evidently, people are finding items in stock and they're being delivered on time, although you might not guess that from the website.

Better luck elsewhere

In general, Bike Berry might be a good place to shop if you're specifically looking for parts related to motorized bikes and you're willing to browse until you find something in stock. But, for most customers, this retailer isn't going to provide the selection (or availability) of bicycle parts to make for a satisfying shopping experience.

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1 star
Bike Somewhere

BIKE SOMEWHERE

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Bike Somewhere is not like other bike shops. They sell automotive, running, and snow sports products in addition to bicycle products. Because of this, they don't appear to be specialists in any one specific area.

Good search system

The search system is useful in displaying additional information about products as you type so that you can adapt your query as you type and find what you're looking for more quickly. It's not designed as well as other sites we've reviewed, but this is better than just submitting a query and browsing the results.

Odd categories

The site's Cycling section shows 13,000+ results in that category, but after a cursory look at the subcategory totals, the brand, flavor, and size subcategories don't seem to reflect quite that many items in stock. Additionally, the site's use of "flavor" to include both snack foods and oils and lubricants (gross) seems a bit odd, almost like they didn't configure their inventory categories correctly.

Lack of information

A less-knowledgeable customer visiting this site may need additional information that the site doesn't offer. For example, for a chrome dog bone lock, we didn't see an adequate description of what the dog bone lock is for or how to use it. More videos, images, and descriptions for each product would be helpful.

No free shipping

Customers will probably be disappointed in other areas. For example, Bike Somewhere doesn't offer any form of free shipping. The company also does not offer price matching for the reason of keeping their relationship with direct manufacturers, maintaining manufacturer warranty authorizations by not undercutting the suggested retail price.

Good return policy

They do have a 30-day return policy for any unused and undamaged items. If you go beyond the initial 30 days, you have up to 30 more days to return an item, but you will be charged a restocking fee. There are no returns after 60 days. Refunds are issued within 72 hours.

Poor customer experience

Bike Somewhere's online reviews reflect our concerns with the non-specialization of the website as well as some major customer service problems. People complained of calling, not getting an answer, leaving voicemails and not getting a response in a reasonable timeframe. Other forums had threads warning potential customers to "beware" and to "avoid" transactions with Bike Somewhere.

Left us disappointed

If you're looking for a shop that has a cycling specialization, it might be best to look elsewhere. Bike Somewhere is likely to leave you disappointed at most stages of the shopping process when looking for bicycle parts.

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Continued from above

If you're not lucky enough to have a knowledgeable bicycle parts store near you, you may feel a little lost when your kickstand breaks, your chain just won't go back on anymore, or you simply need to replace a popped tube. Where can you turn? That's easy: shop online!

Online bicycle parts stores can take the guesswork out of getting what you need, with helpful customer reps who can answer questions and recommend the exact components to fit whatever you're riding. Of course, the best stores also have a generous return policy, in the event that you don't get it quite right and need to return or exchange your purchase.

But, not all businesses are created equal. How can you decide where to buy what you need? When looking for bicycle parts store, some important things to consider include:

  • Selection. Does the vendor have a wide range of bikes and bike parts to serve a variety of needs?
  • Policies. What are the shipping, return, exchange, and price matching policies of each vendor?
  • Customer Service. How does each vendor stack up in terms of the overall customer experience, including positive and negative reviews?

TopConsumerReviews.com has reviewed and ranked the best bicycle parts stores to help you find the perfect bike, build a new bike from scratch, or fix your current bike. We hope this information helps you find the right bicycle parts store for your needs!

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