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      August 3, 2020

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Bicycle Parts

  1. Worldwide Cyclery
  2. Nashbar
  3. Modern Bike
  4. Cambria Bike
  5. Bike Berry
  6. Bike Somewhere

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Get Your Bicycle Parts At Jenson USA Today! Where can you find the best selection and pricing on bicycle parts? With transportation challenges, a renewed cultural emphasis on fitness, and new opportunities for working closer to home, people are interested in buying bicycles now more than ever.

But it can be overwhelming for people new to purchasing a bicycle to understand all of the options available as well as the jargon and huge variety of different bicycle parts. They need a guide that helps them to make buying and riding a bicycle an enjoyable experience.

Continue reading below reviews

Best Reviews

2020

Bicycle Parts Store Reviews

5 stars
Jenson USA

JENSON USA

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TopConsumerReviews.com Best-In-Class Blue Ribbon Award Jenson USA began selling bikes, parts, and accessories in 1994. They have a wide selection of top brand-name items on their website and select full bicycle builds in their two stores in Corona and Riverside, California. You can shop online and get free shipping for orders $60 and up, or choose in-store pickup for free shipping on all orders.

Search engine

The website has a large and prominent search engine that populates with just the right amount of product and pricing information relevant to anything it can find related to the letters you type. So, if you don't know quite what you're looking for, just start typing and something will helpfully appear to get you started.

Gear Stoke

You can also browse by bikes, components, apparel, and accessories. There is also a useful section called "Gear Stoke" that lists their customers' favorite products along with short customer statements on why they like the product so much. This is great when you need to find out if a particular product or brand is a good fit for you. This section can be addictive because it keeps showing interesting items in a Pinterest-like "infinity scroll" interface that keeps showing new products as you scroll down.

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Detailed guides

Their searchable blog section is actually a bunch of detailed guides and reviews of products. The page is divided into two sections: the blog itself listing the latest articles at the top, plus a categorized and alphabetized list of topics in case you're looking for something specific.

Bicycle brand list

Also featured on the site is an alphabetical list of brands as well as a visual catalog of brands based on familiar logos. If you're looking for all items on sale, simply click the "Sale" button to see them.

Price match

Should you find a better price with a competitor, Jenson USA will price match and even offer free shipping (if the competitor also offers it) to win your business. If you don't like something you've purchased, or you ordered the wrong item, you have 365 days to return it in its new, unused/uninstalled condition for a refund of the original purchase price.

Highly satisfied buyers

Jenson USA has tens of thousands of reviews by verified buyers who are highly satisfied with their purchases and experiences with the company. With any negative reviews, the company is responding online and offering additional customer service resolution whenever they can.

Top rating

Because of their excellent reviews, numerous products from top brands, easy-to-use and engaging website, price matching, and the most generous return policy of all vendors reviewed, we are happy to give Jenson USA our highest rating.

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4 stars
Worldwide Cyclery

WORLDWIDE CYCLERY

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Worldwide Cyclery specializes in mountain bikes. They sell bikes, frames, accessories, apparel, and components from three locations (Newbury, CA, Lancaster, PA, and Sparks, NV) and online. The company is run by bike enthusiasts who ride regularly.

Clean and easy

The website is clean and easy to navigate. The site search feature includes look-ahead typing to show images and attributes of products that might match what you're looking for as you type. There is also a sale section for hot deals and clearance items on items from every category on the site.

Helpful videos

Worldwide Cyclery regularly publishes videos and blog posts that clearly document how to use and install products as well as other bicycling tips. In addition, their demo bike program at physical store locations allows you to take advantage of a short term trial (for a nominal fee) of multiple 3-5 top brand mountain bikes so you can get a feel for each bike and find just the right one for your height and build.

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Custom bike builds

For those who know exactly what they want, Worldwide Cyclery's experts will provide custom bike builds using high-end components and tailored to your every need.

Free shipping

Free U.S. shipping is available for every item. The 45-day return policy on unused items still in original packaging with the buyer responsible for shipping costs is also a plus. Bikes and frames can be returned for store credit only, but other items can be returned for refunds or exchanged for other products.

Excellent reviews

World Cyclery has tens of thousands of excellent verified buyer reviews across a variety of major eCommerce websites with the least amount of complaints among all the vendors we've reviewed.

Best for mountain bikes

Worldwide Cyclery has earned one of the highest ratings in our Bicycle Parts Stores category mainly due to the fact that they have the highest customer satisfaction of all. Unfortunately, we couldn't give them the highest rating because their product line is limited to just the mountain bike niche. But this is our top-rated vendor for anyone who is in the market for a bicycle parts store that specializes in high-quality mountain bikes.

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4 stars
Nashbar

NASHBAR

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Nashbar has been in business since 1974 when it began as a small mail-order bicycle and parts company. Now it has a large following of loyal customers because of its simple website catalog of thousands of products from good-quality brands like Bell, Garmin, Mavic, Shimano, Yakima, and many others.

Simple search

The search and selection of products from Nashbar couldn't be simpler. You can search by part number or any keyword to find exactly what you are looking for. You can also browse by Accessories, Bikes & Frames, Clothing, Maintenance, Parts, Tires & Tubes, and Top Brands. To further narrow your search, use the filter feature to get the right store, category, product status, brake type, gender, speed, and many other facets of bicycle parts and accessories.

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30 day return window

At any point in the purchase process, or after, you have the option to contact customer service by phone, chat, or an online form. Fortunately, if you want to make a return, you won't even have to contact Nashbar in advance unless you want a refund: as long as it's in new condition, in the original packaging, and you're okay with getting store credit. Under any other circumstances - you want a refund, it's outside of the 30-day window, and so on - you'll need to reach out first. Nashbar reserves the right to charge a 15% restocking fee as well.

Good value

Nashbar's products are not seen by the bicyclist community as being the highest-end, highest-performance, most expensive types of offerings. However, they do tend to fit into the product niche of "good quality for a fair price". Because of this, over time Nashbar has accumulated a large number of high recommendations from thousands of satisfied customers. People appreciate Nashbar's wide selection, good customer service, generous return policy, and product longevity.

Solid choice

There are some rare exceptions. Some customers complained of bad customer service having to do with problems redeeming gift cards and rude customer service representatives. But judging by the overwhelming numbers of good reviews, those occasional problems shouldn't deter customers from purchasing from Nashbar as a decent source of bicycle parts.

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3 stars
Modern Bike

MODERN BIKE

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Modern Bike is based out of Des Moines, Iowa and offers a wide range of bike parts and other cycling accessories. It's hard to say much else about the company - its history, reputation, and so on - because they don't give away any of that information in their "About" section. Fortunately, they have nearly 1500 customer reviews to consider, most of which give Modern Bike a perfect 5-star rating. In other words, they're doing something right, even if they're not giving away much about how their company works!

Underwhelming

The initial impression of the Modern Bike website, especially given the name of the company, is underwhelming. It seems half-finished with an outdated design. There are too many categories listed all at once and it's hard to know where to start if you don't know what you're looking for.

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Too many clicks

The search function doesn't offer as nice of a predictive typing solution as other sites do for showing what is available to match what you've typed. The photos of products don't show multiple angles and it's too many clicks to get to a larger view of each product.

Standard return process

There doesn't seem to be any price matching guarantee like other sites we've reviewed. Returns and exchanges are pretty standard but nowhere near the amount of time available as other sites advertise. You only have 30 days to return or exchange an unused, undamaged product in the original, undamaged packaging. In other words, if you try any of their bicycle parts and they don't work the way you expected, you're stuck with them unless it's due to a defect in manufacturing.

Positive customer reviews

If you can look past the low usability of their website, Modern Bike's positive customer reviews may be enough to go ahead and purchase from them. You just may have a better shopping experience with one of our higher rated companies.

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3 stars
Cambria Bike

CAMBRIA BIKE

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Cambria Bike started in 1986 with the goal of providing the best cycling experience to bicyclists in their area. Since then they've expanded to one other store and have built a large website of well-known brands and products.

Hot deals

The website features a search by products and brands that automatically shows you popular suggestions, pages, categories, and products as you type. Browse by bikes, frames & forks, components, wheels & tires, accessories, apparel, and brands. There's also a section of the site dedicated to hot deals where you can find sale prices on everything Cambria Bike offers.

Narrow down your selection

Filters in the shop allow you to select different attributes like bike type, color, price, gender, vendor, wheel size, and so on.

Lowest price

If you find a competitor's pricing for the same item is lower, Cambria Bike will not only match that price, but also offers 5% off. That's a nice perk that could save you some money.

Generous return policy

Another positive for this bicycle parts store is their generous return policy. As long as your items are in new, unused condition and in the original packaging, you'll have a full 365 days to return them for a refund. This policy doesn't apply to customized products. You'll have to click on the bright green "Open Cambria Bike Returns Center" to start the process on a return. Also, if you have any manufacturer warranty issues, Cambria Bike is willing to help you make a claim.

Recent customer issues

The Cambria Bike site does have a listing of their five star reviews. However, since February 2019, the site lists an alarming number of one-star reviews that seem to be related to product disappointment, customer service, and order fulfillment issues that the company has struggled to resolve.

Hope for improvements

Cambria Bike has some good products and an easy-to-use website. But before you purchase, be sure to check out their latest reviews to be aware of problems that could arise. We hope their reputation improves in the future, as we do like this company.

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2 stars
Bike Berry

BIKE BERRY

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Bike Berry sells an exciting array of motorized bicycles. That is their primary focus judging by the ratio of motorized bikes to traditional bikes displayed on their website.

Out of stock

Unfortunately, this company has, for some reason, decided to publish a website on which the overwhelming majority of their products seems to be out of stock! With each page we browsed, there were more "out of stock" notifications on each product than items that had a button to add to cart.

Inventory problems

This could potentially be due to supply issues at the time of our visit. A notice at the top of the site stated that they are fully operational, but then confusingly proceeded to state in which aspects they were not fully operational. Even so, other online bicycle companies didn't seem to have the same problem with inventory.

Lack of inventory could also just be due to the company choosing to only order and stock items as demand for them becomes apparent. Our only clue here is a "Notify" link where visitors can add their name to a mailing list to be notified when products are in stock. Presumably, once enough users sign up, the company will order stock from its suppliers and make them available for ordering on the site.

Disappointing customer experience

If this is the case, and barring any temporary supply problems, this business model could be working well for Bike Berry in some way. But it does convey to casual visitors that they perhaps aren't serious as other vendors about providing a good customer experience for all shoppers.

30 day returns

How about returns? Bike Berry gives you 30 days to return any products in new condition: "not installed, fueled, started or ridden". You'll need an RMA from their customer service department before making your return. All returns are subject to a restocking fee of 15%.

Positive customer reviews

Surprisingly, this retailer has a decent reputation with its customers. Over more than 3,500 customer reviews, 90% gave Bike Berry a rating of either four or five stars. Evidently, people are finding items in stock and they're being delivered on time, although you might not guess that from the website.

Better luck elsewhere

In general, Bike Berry might be a good place to shop if you're specifically looking for parts related to motorized bikes and you're willing to browse until you find something in stock. But, for most customers, this retailer isn't going to provide the selection (or availability) of bicycle parts to make for a satisfying shopping experience.

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1 star
Bike Somewhere

BIKE SOMEWHERE

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Bike Somewhere is not like other bike shops. They sell automotive, running, and snow sports products in addition to bicycle products. Because of this, they don't appear to be specialists in any one specific area.

Good search system

The search system is useful in displaying additional information about products as you type so that you can adapt your query as you type and find what you're looking for more quickly. It's not designed as well as other sites we've reviewed, but this is better than just submitting a query and browsing the results.

Odd categories

The site's Cycling section shows 13,000+ results in that category, but after a cursory look at the subcategory totals, the brand, flavor, and size subcategories don't seem to reflect quite that many items in stock. Additionally, the site's use of "flavor" to include both snack foods and oils and lubricants (gross) seems a bit odd, almost like they didn't configure their inventory categories correctly.

Lack of information

A less-knowledgeable customer visiting this site may need additional information that the site doesn't offer. For example, for a chrome dog bone lock, we didn't see an adequate description of what the dog bone lock is for or how to use it. More videos, images, and descriptions for each product would be helpful.

No free shipping

Customers will probably be disappointed in other areas. For example, Bike Somewhere doesn't offer any form of free shipping. The company also does not offer price matching for the reason of keeping their relationship with direct manufacturers, maintaining manufacturer warranty authorizations by not undercutting the suggested retail price.

Good return policy

They do have a 30-day return policy for any unused and undamaged items. If you go beyond the initial 30 days, you have up to 30 more days to return an item, but you will be charged a restocking fee. There are no returns after 60 days. Refunds are issued within 72 hours.

Poor customer experience

Bike Somewhere's online reviews reflect our concerns with the non-specialization of the website as well as some major customer service problems. People complained of calling, not getting an answer, leaving voicemails and not getting a response in a reasonable timeframe. Other forums had threads warning potential customers to "beware" and to "avoid" transactions with Bike Somewhere.

Left us disappointed

If you're looking for a shop that has a cycling specialization, it might be best to look elsewhere. Bike Somewhere is likely to leave you disappointed at most stages of the shopping process when looking for bicycle parts.

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Continued from above

If you're not lucky enough to have a knowledgeable bicycle parts store near you, you may feel a little lost when your kickstand breaks, your chain just won't go back on anymore, or you simply need to replace a popped tube. Where can you turn? That's easy: shop online!

Online bicycle parts stores can take the guesswork out of getting what you need, with helpful customer reps who can answer questions and recommend the exact components to fit whatever you're riding. Of course, the best stores also have a generous return policy, in the event that you don't get it quite right and need to return or exchange your purchase.

But, not all businesses are created equal. How can you decide where to buy what you need? When looking for bicycle parts store, some important things to consider include:

  • Selection. Does the vendor have a wide range of bikes and bike parts to serve a variety of needs?
  • Policies. What are the shipping, return, exchange, and price matching policies of each vendor?
  • Customer Service. How does each vendor stack up in terms of the overall customer experience, including positive and negative reviews?

TopConsumerReviews.com has reviewed and ranked the best bicycle parts stores to help you find the perfect bike, build a new bike from scratch, or fix your current bike. We hope this information helps you find the right bicycle parts store for your needs!

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